invalyd

Quite a shame really, considering how they will gladly stiff loyal customers out of suites but hand them to anyone with an Instagram following. I don't see PH Tokyo participate in this behaviour. I also highly doubt any of these "influencers" followers are likely to be booking cash stays there, so not sure what they're trying to accomplish.

Aventine

The most embarrassing one I saw was two influencer kids riding their push cars through the ground floor lobby, entrance and multiple hallways. Totally out of hand.

caliform

Management / PR has a soft spot for lifestyle influencers. Too bad, but then again the service was always hit and miss here, with paying elite guests in suites being unceremoniously denied entry to the restaurant because they don't want you to interfere with the ridiculous tea service packages they sell visitors.

invalyd

Absurd, but really just makes the decision to stay at PH much easier, especially with this now being a Cat7.

Red259

Nope and I can't imagine the people who look to instagram for hotel recommendations are ever going to be paying these type of hotel rates.

gengar

This is just pathetic when they can't even get their concierge in order.

caliform

Definitely a disservice to the hard product.

zack14

Aventine

Pretty bad that 2-3 non-guests overrule an in-hour one. Never happened to me but I would be pissed if that happened.

Matt the Coffeeman

Just returned from Japan and did a three Hyatt tour (Andaz, Park Hyatt Tokyo, and Kyoto Regency). With respect to the Andaz, the hotel was very impressive - had two connecting rooms on the 48th floor. The rooms were immaculate and generously sized. Staff was, as always for Japan, exceptionally professional and capable. Rooftop bar was a cool experience but empty when I went (it was a Monday, right as Golden Week was ending). Of the three Hyatts we stayed at, the breakfast came in third - nice variety but the quality was less than the others (keep in mind, this is relative - it was still an very good breakfast). Great pool and good gym.

janehoya

We spent a week at the Andaz Tokyo in April and were also very impressed, both with the hard product and staff. Check-in was a little odd (nobody offered to help us with our heavy duffel and we weren't accustomed to checking in at a table and have the associate leave for an extended period with a passport and credit card) but everything else was outstanding and we are already planning a return trip. We didn't try the rooftop bar because persons under 21 aren't allowed but we had drinks at the Tavern Lounge a few times, and loved it.

I do have a question about your breakfast comment since we we stayed at the Hyatt Regency Kyoto after and found it to be a miserable experience (odd smell in bathrooms, tiny rooms with closet doors that don't open all the way, paper thin walls, children yelling/crying/running up and down the halls at all hours, bar is subterranean and depressing)--other than bell persons, front desk agents and housekeeping. What about the Kyoto breakfast experience made it better than the Andaz in your mind? I only ate western items at both locations but my husband and son truly missed the extensive Japanese offerings at the Andaz. I will say that the coffee was better at Kyoto as were the omelettes/scrambled eggs and croissants, but the overall selection at Kyoto seemed lacking, not to mention that even though we would eat early in order to avoid the crowds, the restaurant was always loud and the service was lacking. I was surprised by how much we disliked the HR Kyoto as I had read many good reviews.

Matt the Coffeeman

janehoya

We are American as well, and the undercooked eggs were an issue for me at the Andaz as well, but I did request them well-done and the chefs did their best. For whatever reason, this was accomplished more to my taste at the HR Kyoto. You are correct about the undercooked bacon at the Andaz. Agreed that the HR Kyoto breads were outstanding. I will post more about our HR Kyoto experience on that thread.

I did find that due to the higher number of international staff at the HR Kyoto it was easier to communicate with the staff on the whole. There were some miscommunications at the Andaz whereas there were none at the HR Kyoto. For example, the first time I ordered scrambled eggs at the Andaz I asked for "three eggs" and much to my surprise three bowls of eggs were delivered to our table. I was too embarrassed to leave the others so ended up eating all three orders.

caliform

The bar at the Andaz is sadly, always completely dead. It's a really nice bar, it could be great, but I think it just sits in a weird place. It's not really in a nightlife district and is close enough to Roppongi that people who want to go out on weekends probably get a drink there at most before going to other spots.

buildingcredit

For those that stayed around mid April this year, how early did you book with points here? I'm trying to figure out if I have enough time to wait until August to book for April 2020(when I will get sign up bonus on the cc) or just do the UR transfer now and get it over with? Thanks for any insight on availability