Andaz Tokyo - REVIEW - MASTER THREAD
Oct 31, 2018, 11:11 am
#1336
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
With Andaz Tokyo and HR Kyoto not accepting any suite upgrade of any kind, that is about 20% of the properties in Japan, and from my point of view, I would not consider 20% "few".
Oct 31, 2018, 11:45 am
#1337
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Only 12 full service Hyatt hotels out of hundreds world-wide have this restriction, so that is only a few. Every other Tokyo Hyatt offers confirmed suite upgrades.
Oct 31, 2018, 4:24 pm
#1338
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I did not intend to contradict you, I was only lamenting that it is a rather high percentage of my local Hyatts. Kyoto in particular has always felt a bit irksome with their designation as a "resort" in addition to their unavailability of suite upgrades, Now Tokyo Andaz seems to have practically eliminated all award bookings, at least for anything remotely advanced...
Oct 31, 2018, 5:14 pm
#1339
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,034
I did not intend to contradict you, I was only lamenting that it is a rather high percentage of my local Hyatts. Kyoto in particular has always felt a bit irksome with their designation as a "resort" in addition to their unavailability of suite upgrades, Now Tokyo Andaz seems to have practically eliminated all award bookings, at least for anything remotely advanced...
But I do like the place.
Oct 31, 2018, 8:22 pm
#1340
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
I did not intend to contradict you, I was only lamenting that it is a rather high percentage of my local Hyatts. Kyoto in particular has always felt a bit irksome with their designation as a "resort" in addition to their unavailability of suite upgrades, Now Tokyo Andaz seems to have practically eliminated all award bookings, at least for anything remotely advanced...
Oct 31, 2018, 8:47 pm
#1341
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Oct 31, 2018, 9:58 pm
#1342
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Seeing as they're playing games with award availability with the standard room, I was prepared to pony up for the new suite redemption options. Just hit midnight in Tokyo - start going through the website, and the award redemption page specifically errors out (cash page is working fine).
Call Hyatt reservations and they're telling me they're not accepting points, period, for my date (last week of March, ie, cherry blossom peak), even though premium suite shows availability - management has turned it off.
Guess I'll try again when US hits midnight, but I'm not hopeful.
Call Hyatt reservations and they're telling me they're not accepting points, period, for my date (last week of March, ie, cherry blossom peak), even though premium suite shows availability - management has turned it off.
Guess I'll try again when US hits midnight, but I'm not hopeful.
Dec 22, 2018, 11:47 pm
#1346
Join Date: Oct 2010
Programs: Hyatt Globalist
Posts: 404
Any recent Globalist experiences on upgrades? I'm on a points booking in a couple days in their entry level twin beds room and am just looking for an upgrade / change to a king bed room although a suite upgrade could work as well
Dec 22, 2018, 11:57 pm
#1347
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
although a very select few have received a suite upgrade here, it is rare
Jan 2, 2019, 10:08 pm
#1348
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Can someone PM the GM e-mail address? I had a horrendous experience with the concierge for some exceedingly basic requests. (Not as bad as my experience with the MO last year, but it's close.)
Jan 4, 2019, 6:28 pm
#1350
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272