Andaz Tokyo - REVIEW - MASTER THREAD
Oct 13, 2018, 1:18 pm
#1321
Join Date: Jul 2015
Posts: 1,028
Am trying to book a room here in early January using points. Base room available on Daily Rate using cash, and yet Hyatt is telling me there's no redemption availability? Tried calling and the guy was adamant they could allocate a certain number of rooms just for points. I informed him that's was only for P+C to no avail.
I thought as long as a standard rate available on base room, then you can redeem?
I thought as long as a standard rate available on base room, then you can redeem?
Oct 13, 2018, 5:03 pm
#1322
Join Date: Jan 2013
Posts: 319
I did this and got the same guy. He was still insistent that they could allocate X number of rooms. When I asked he clarify with his manager, he came back with "oh we've managed to get you a room"
I did ask if he could clarify that my understanding of WOH was correct (standard room at standard rate = points redemption available), and he said he couldn't.
End of the day I still got the room, but it was a lot of hassle.
I did ask if he could clarify that my understanding of WOH was correct (standard room at standard rate = points redemption available), and he said he couldn't.
End of the day I still got the room, but it was a lot of hassle.
Oct 13, 2018, 5:07 pm
#1323
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,214
I did this and got the same guy. He was still insistent that they could allocate X number of rooms. When I asked he clarify with his manager, he came back with "oh we've managed to get you a room"
I did ask if he could clarify that my understanding of WOH was correct (standard room at standard rate = points redemption available), and he said he couldn't.
End of the day I still got the room, but it was a lot of hassle.
I did ask if he could clarify that my understanding of WOH was correct (standard room at standard rate = points redemption available), and he said he couldn't.
End of the day I still got the room, but it was a lot of hassle.
Oct 14, 2018, 5:17 am
#1324
Join Date: Jan 2013
Posts: 319
It did.
However I've just received word from the hotel that I asked directly that they've only allocated "Andaz Twin" rooms for free night availability during this time period (Early January). Can they do this? Andaz King & Andaz Twin are the same base level room. As it stands there are Andaz Kings available but not Andaz Twin.
Later in the year I see availability for both King & Twin using points.
However I've just received word from the hotel that I asked directly that they've only allocated "Andaz Twin" rooms for free night availability during this time period (Early January). Can they do this? Andaz King & Andaz Twin are the same base level room. As it stands there are Andaz Kings available but not Andaz Twin.
Later in the year I see availability for both King & Twin using points.
Oct 14, 2018, 6:00 am
#1325
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
It did.
However I've just received word from the hotel that I asked directly that they've only allocated "Andaz Twin" rooms for free night availability during this time period (Early January). Can they do this? Andaz King & Andaz Twin are the same base level room. As it stands there are Andaz Kings available but not Andaz Twin.
Later in the year I see availability for both King & Twin using points.
However I've just received word from the hotel that I asked directly that they've only allocated "Andaz Twin" rooms for free night availability during this time period (Early January). Can they do this? Andaz King & Andaz Twin are the same base level room. As it stands there are Andaz Kings available but not Andaz Twin.
Later in the year I see availability for both King & Twin using points.
Oct 14, 2018, 6:03 am
#1326
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,214
It did.
However I've just received word from the hotel that I asked directly that they've only allocated "Andaz Twin" rooms for free night availability during this time period (Early January). Can they do this? Andaz King & Andaz Twin are the same base level room. As it stands there are Andaz Kings available but not Andaz Twin.
Later in the year I see availability for both King & Twin using points.
However I've just received word from the hotel that I asked directly that they've only allocated "Andaz Twin" rooms for free night availability during this time period (Early January). Can they do this? Andaz King & Andaz Twin are the same base level room. As it stands there are Andaz Kings available but not Andaz Twin.
Later in the year I see availability for both King & Twin using points.
Oct 14, 2018, 6:52 am
#1327
Join Date: Jan 2013
Posts: 319
If by early January you mean a stay including Jan 2, then they are probably allowed to block pt stays under the "exceptional peak period" rule for the New Year holiday, since Jan 3 is an official "bank holiday". As Jan 4 is a Fri, most companies will be extending the New Year holiday until Sunday Jan 6, and the hotel might be stretching the rule and blocking the base level king through the night of Jan 5. This type of thing shouldn't be allowed, but it seems to happening at more and more properties.
Oct 14, 2018, 10:19 am
#1328
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Thanks! Seems a bit silly they can do this. NYE is the only day I can understand (though it goes against the T&Cs)
Thats the thing, there’s no twin, only king and they are saying during this time frame “twin is the only room allowed for points” ... Later in the month both twin and king are available. Both are technically base level rooms.
Have you tried going through the WoH Concierge here on FT? They are often much better at solving problems than the phone staff. And keep pestering the hotel to try an get them to guarantee a Twin, but in the meantime I would suggest booking a twin elsewhere just in case. Otherwise you're just spittin in the wind, cause the properties will do what they want regardless of the T&C.
Oct 14, 2018, 4:20 pm
#1329
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,432
Oct 14, 2018, 8:30 pm
#1330
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Banks of course are required by law to be open on that day. The bank holiday is only 12/31 and 1/1-1/3.
Oct 14, 2018, 10:25 pm
#1331
Join Date: Feb 2000
Posts: 6,539
my light review of award inventory here for peak April cherry blossom season is that this hotel infuriatingly refuses to sell standard rooms under any rate plan from 13 months out to now 6 months out. sort of curious if am going to be able to break them and see some standard rooms available before my trip. they are only showing the lightly-elevated, BS room catepgry Park View.
Oct 15, 2018, 5:00 am
#1332
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,049
my light review of award inventory here for peak April cherry blossom season is that this hotel infuriatingly refuses to sell standard rooms under any rate plan from 13 months out to now 6 months out. sort of curious if am going to be able to break them and see some standard rooms available before my trip. they are only showing the lightly-elevated, BS room catepgry Park View.
Oct 27, 2018, 6:28 am
#1333
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
my light review of award inventory here for peak April cherry blossom season is that this hotel infuriatingly refuses to sell standard rooms under any rate plan from 13 months out to now 6 months out. sort of curious if am going to be able to break them and see some standard rooms available before my trip. they are only showing the lightly-elevated, BS room catepgry Park View.
Oct 31, 2018, 9:22 am
#1334
Join Date: Aug 2012
Location: RDU
Posts: 679
Seeing as they're playing games with award availability with the standard room, I was prepared to pony up for the new suite redemption options. Just hit midnight in Tokyo - start going through the website, and the award redemption page specifically errors out (cash page is working fine).
Call Hyatt reservations and they're telling me they're not accepting points, period, for my date (last week of March, ie, cherry blossom peak), even though premium suite shows availability - management has turned it off.
Guess I'll try again when US hits midnight, but I'm not hopeful.
Call Hyatt reservations and they're telling me they're not accepting points, period, for my date (last week of March, ie, cherry blossom peak), even though premium suite shows availability - management has turned it off.
Guess I'll try again when US hits midnight, but I'm not hopeful.
Oct 31, 2018, 9:50 am
#1335
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Unfortunately, this is one of the few properties that doesn’t allow TSU/point suite upgrades at all. So I wouldn’t get my hopes up.
Seeing as they're playing games with award availability with the standard room, I was prepared to pony up for the new suite redemption options. Just hit midnight in Tokyo - start going through the website, and the award redemption page specifically errors out (cash page is working fine).
Call Hyatt reservations and they're telling me they're not accepting points, period, for my date (last week of March, ie, cherry blossom peak), even though premium suite shows availability - management has turned it off.
Guess I'll try again when US hits midnight, but I'm not hopeful.
Call Hyatt reservations and they're telling me they're not accepting points, period, for my date (last week of March, ie, cherry blossom peak), even though premium suite shows availability - management has turned it off.
Guess I'll try again when US hits midnight, but I'm not hopeful.
