Andaz Tokyo - REVIEW - MASTER THREAD
#1171
Join Date: Jan 2016
Location: USA
Posts: 123
Hi guys—I’m trying to have the Andaz concierge assist me with a restaurant booking. I started emailing them 8 weeks ago and they swear the restaurant (Sushi’s Yoshitake) has not picked up their phone in 8 weeks. I’ve followed up almost every week to the same response (have the chain to prove it).
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.
#1172
Hi guys—I’m trying to have the Andaz concierge assist me with a restaurant booking. I started emailing them 8 weeks ago and they swear the restaurant (Sushi’s Yoshitake) has not picked up their phone in 8 weeks. I’ve followed up almost every week to the same response (have the chain to prove it).
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.
I don't really know if it's possible for the sushi restaurant not to answer but it seems unlikely for that long a period.
They should not tell you to fill in the form yourself. That's horrible service and rude. Once they told me, they couldn't make a reservation for us because it was evening time after we checked out. I tore them a new one for that. Ross Cooper is the general manager.
#1174
There's a prescribed method for Hyatt emails. Once you have the full names then its just a matter of adding a period.
#1175
Join Date: Nov 2008
Location: New York, NY
Posts: 343
Hi guys—I’m trying to have the Andaz concierge assist me with a restaurant booking. I started emailing them 8 weeks ago and they swear the restaurant (Sushi’s Yoshitake) has not picked up their phone in 8 weeks. I’ve followed up almost every week to the same response (have the chain to prove it).
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.
I also asked them to book a different restaurant and their response was “here’s is the online reservation form—do it yourself.”
I voiced my frustration subsequently only to be hit with a long email on how difficult it is to book restaurants in Tokyo. Obviously that is the case—that’s partly why I stayed at a hotel like the Andaz!
I am becoming very very frustrated and feel that I need to escalate this. Can anyone PM me the GM’s email? Is there anyone else I can reach out to on this?
thank you so much in advance.
When are you looking to eat at Yoshitake? I tried a few months ago and they were closed. I somehow stumbled upon the chefs daughter on IG and it seems as though chef has been venturing into popups in Bangkok and doing a lot of traveling, which can explain why they are not open. I noticed they seemed to be on a family vacation for the next week or two. I've had the pleasure of eating at Yoshitake once and it was phenomenal. However, I can't say the same about the sister restaurant in HK, Sushi Shikon. I would not blame the Andaz concierge/front desk agent. They were helpful in November in scheduling reservations.
#1176
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,199
When are you looking to eat at Yoshitake? I tried a few months ago and they were closed. I somehow stumbled upon the chefs daughter on IG and it seems as though chef has been venturing into popups in Bangkok and doing a lot of traveling, which can explain why they are not open. I noticed they seemed to be on a family vacation for the next week or two. I've had the pleasure of eating at Yoshitake once and it was phenomenal. However, I can't say the same about the sister restaurant in HK, Sushi Shikon. I would not blame the Andaz concierge/front desk agent. They were helpful in November in scheduling reservations.
#1177
Join Date: Nov 2008
Location: New York, NY
Posts: 343
#1178
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,199
Also, as a backup if you can't get Yoshitake: https://pocket-concierge.jp/restaura...&page=3&tabs=d
#1179
Join Date: Jan 2016
Location: USA
Posts: 123
I emailed Mr. Cooper last night and got a very nice and polite response (but didn't say much in the way of substance). Hope it doesn't lead to any kind of (bad) retaliation when I actually check in.
They said they'll calling Yoshitake for me (apparently they reopen on the 15th). At the point I'm resigned to not going.
Thanks for the backup suggestions! Will look into those.
They said they'll calling Yoshitake for me (apparently they reopen on the 15th). At the point I'm resigned to not going.
Thanks for the backup suggestions! Will look into those.
#1180
I emailed Mr. Cooper last night and got a very nice and polite response (but didn't say much in the way of substance). Hope it doesn't lead to any kind of (bad) retaliation when I actually check in.
They said they'll calling Yoshitake for me (apparently they reopen on the 15th). At the point I'm resigned to not going.
Thanks for the backup suggestions! Will look into those.
They said they'll calling Yoshitake for me (apparently they reopen on the 15th). At the point I'm resigned to not going.
Thanks for the backup suggestions! Will look into those.
#1181
Join Date: Jan 2016
Location: USA
Posts: 123
As I expected, they finally emailed me yesterday to tell me they *finally* got through to the restaurant and wouldn't you know it it was all booked out.
I'm very upset about this and not sure what else I can do. They really need to step it up on the concierge contacts if they want to be a true luxury hotel...
#1182
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
Thanks guys for all the help.
As I expected, they finally emailed me yesterday to tell me they *finally* got through to the restaurant and wouldn't you know it it was all booked out.
I'm very upset about this and not sure what else I can do. They really need to step it up on the concierge contacts if they want to be a true luxury hotel...
As I expected, they finally emailed me yesterday to tell me they *finally* got through to the restaurant and wouldn't you know it it was all booked out.
I'm very upset about this and not sure what else I can do. They really need to step it up on the concierge contacts if they want to be a true luxury hotel...
#1183
Join Date: Jan 2016
Location: USA
Posts: 123
Andaz on the other hand from the very beginning tried so hard to temper my expectations. It's like that guy at work that whines about how hard the assignment you gave him was because he really didn't feel like doing it, and then turns in crap work at the end.
Oh well. I'm sure the room and amenities will be lovely. I have no expectations service-wise anymore.
#1184
I understand--part of my disappointment is from the fact that a good friend used the concierge at the Westin to book Yoshitake with zero problems in 2016, and the Hyatt Regency Kyoto was able to get me Kikunoi--again with zero problems. Amex was also able to get me Sushisho Masa with zero problems (I know it's a bit easier than Yoshitake but it's still a top restaurant with less than 10 seats)
Andaz on the other hand from the very beginning tried so hard to temper my expectations. It's like that guy at work that whines about how hard the assignment you gave him was because he really didn't feel like doing it, and then turns in crap work at the end.
Oh well. I'm sure the room and amenities will be lovely. I have no expectations service-wise anymore.
Andaz on the other hand from the very beginning tried so hard to temper my expectations. It's like that guy at work that whines about how hard the assignment you gave him was because he really didn't feel like doing it, and then turns in crap work at the end.
Oh well. I'm sure the room and amenities will be lovely. I have no expectations service-wise anymore.
I'd recommend PH concierge if you're looking to stay in the Hyatt family. They got me iPhoneX on the release date!
#1185
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,422