Kacee

No specific prediction for your situation, but this property has a large number of base level suites and is one of the easier TSU redemptions. The fact that they typically cost over 1000 Euro per night also helps for purposes of TSU upgrades.

dpowell3854

Does anyone know if P&C shows up closer to the actual date of stay?
I am looking to stay there the end of September / beginning of October.

I am a Globalist if that makes any difference.

Thanks much

Time traveller

To upgrade using a TSU, what suite inventory needs to be available? If a Park Suite is not available, but a Park View Suite is available, can you still use the TSU at this property?

KL808

Hi,

Free night at 25K x4
Points and Cash at 12.5k plus 127 EUR x4 = 508 EUR plus 50K
4 nights with 4th night free via Prestige is 1147 EUR

What should I do, and why?

Thanks for advice.

LA2CDG

I would do option 1, free nights. Park Hyatts are the some of the best values in using points. save your cash on some great dinners.

platbrownguy

But this specific redemption is less than US $0.015 per point, which in my opinion is a terrible redemption. So is cash and points, where 50K saves only 639 euro.

I tend to use points only when I get at least $0.025 per point.

Kacee

That's exceptionally cheap for this property.

What you should do depends on whether you want to burn points to save cash, or vice-versa. As noted above, this is not a particularly high value redemption. I personally won't redeem Hyatt below 1.5 cents per point.

KL808

Thanks guys, Im gonna go the paid route.

beachfan

Time traveller

I recently stayed at the PH Vienna. I booked with P+C and used a TSU to upgrade to a Park suite. Check in was interesting where they take you up to your suite and do the check in there. Not sure if this is typical as I have never had this experience at any of the other PHs I have stayed at. Good security measure of requiring key to access your floor on the elevator. Also after getting off the elevator, there is a separate door that requires your key to access the hallway that leads to the guest rooms.

The suite is nice, although the bedroom is fairly small. They have electronic light switches and blind and shade controls. Air conditioning worked well to cool the room adequately. The bathroom and closet are fairly large. Separate bathtub and showers as expected. Closet light is activated based on motion sensors.

The Bank restaurant at breakfast can be quite hectic with slow service. So expect some mayhem or else you may be disappointed. Breakfast food option was adequate and you can order eggs, pancakes, french toast, etc. The buffet was ok, without being outstanding. I was not as impressed with the breakfast. There are other PHs with much better breakfast.

Concierge was not very helpful and limited in his knowledge. But this has generally been my experience with concierges at most PH properties.

Housekeeping was quite good and they changed towels and provided additional amenities at evening turn down service.

Overall PH Vienna is located centrally near the main shopping district. If you want to take the U-bahn, it is a short walk (5min) to the nearest station. Taxi or car service is recommended for trips to/from the airport as the rates are reasonable.

It is a decent Park Hyatt, but not one of their best properties.

Kacee

Perhaps in your suite. The suites vary considerably in size and layout.

I found the breakfast here excellent. There are more extensive buffets in Asia, but the quality is outstanding.

Many will disagree with this statement.

Time traveller

People have different experiences at a specific hotel. I am sure you had an excellent experience at this property and I am happy that your stay(s) was/were spectacular. Your comments on my stay report are noted.

The good thing about this forum is that we can each share our own experiences and our opinions. We can agree to disagree as no one person's experience will be the same as another's...

Many people claim that this is the best Hyatt property that they have stayed. I am happy for them. I just do not share that opinion. It is not the worst nor the best Hyatt IMO. For a P+C stay with a TSU, it was a great "value" stay. But if I were paying €500+ per night cash, I would probably look at other hotels. Just my 2c.

beachfan

G-CIVC

Why is this the best Hyatt? It feels almost as bad as (if not worse, in fact way worse hardware wise and equally bad service wise) than the NYC PH. There is no body lotion in the bathroom! And why only one glass in the bathroom and single vanity?

We had a very turbulent time checking in and ended up taking almost 2 hours. There was no upgrade for FHR and no acknowledgement of benefits. The 1 king 'deluxe' room is really depressing with recessing walls (due to its position in the attic) but only with very tiny windows on two sides, so we are sleeping facing a giant inclining wall. (This is not a points redemption stay - we paid full freight of 500 Euros!)
FDA kept saying 'will talk to my manager' but why don't just let the manager see us? We disliked our room so much (to a point it's not even about upgrades) we actually asked if we could voluntarily downgrade and switch with someone else in a base room, they still kept shrugging their shoulders (claiming everybody is checked in at 5pm - really??). Instead of offering something on the spot, they just slipped in a handwritten note hours later (it was signed anonymously) offering two drinks, but only problem is we don't drink! Social media team sent a message asking what's happening only to reply 'well I'm not working this weekend'

Additional issues include dirty glasses in the minibar, a broken LED light that runs along the length of the bedroom making the room even darker and getting attitude when requesting it fixed (initially told 'it can't be done' then 'if you keep it on it will remain on forever' - both lies), I can keep going.

The restaurant where we had dinner in was also mediocre and we left our main plates largely unfinished - very imbalanced flavors and tastes. 110 EUR for a fully cooked (when requested medium) burger, a truffle risotto that tasted anything but truffle, a soup and an app - no drinks. I can pay high prices but I expect quality food (ie at the Conrad Rangali. Or Hyatt-wise the BDT at PH DC.)

steveholt

OK, so, let's start with this:
- what happened at checkin to make it last *almost two hours*?
- How can a note be signed anonymously? Did someone sign "Anonymous"? That would be spooky.
- Was the 110 EUR price for this meal after the $100 FHR credit? If your burger wasn't cooked appropriately, why not say something?