Apr 14, 2016, 1:13 pm
Last edit by: thucanhho
T & C:
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Bonus points for club lounge closed
May 13, 2014, 1:59 pm
#31
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Jun 30, 2014, 12:55 am
#32
Join Date: May 2014
Programs: A3 G, HH G, Hyatt D, IHG G
Posts: 1
Base on my mattress run for completing Diamond Trial, I stayed in the HR Santa Clara for 4 weekends since Late May. And funny things about the RC Lounge is:
The lounge is "closed" during weekends, but not actually shut. Diamond member can access to the lounge with key card (and you can grab bottle waters, cookies, coffee, tea inside, and sit down for some quiet moment, if there's no kids inside). Breakfast will be served at the buffet restaurant in ground floor, the staff will try to charge you, but during C/O you can ask the front desk to void the charges. Plus, after every stay, 2,500 points due to "Regency Club not available during stay" will be added to GP account.
Currently in South China, staying in a Hyatt Regency with "2,500 pts + 50 USD" per night redemption (BAR is 140 USD, so point + cash rocks).
The lounge is "closed" during weekends, but not actually shut. Diamond member can access to the lounge with key card (and you can grab bottle waters, cookies, coffee, tea inside, and sit down for some quiet moment, if there's no kids inside). Breakfast will be served at the buffet restaurant in ground floor, the staff will try to charge you, but during C/O you can ask the front desk to void the charges. Plus, after every stay, 2,500 points due to "Regency Club not available during stay" will be added to GP account.
Currently in South China, staying in a Hyatt Regency with "2,500 pts + 50 USD" per night redemption (BAR is 140 USD, so point + cash rocks).
Jul 23, 2014, 9:39 am
#33
Join Date: Aug 2011
Location: The Phoenix Desert
Programs: Hilton Cubic Zirconia, Marriott Fools Gold
Posts: 1,692
Does anyone know if the Regency in Phoenix offers the bonus points for a closed club on the weekend? I've never done a staycation before and I'm looking to bulk up on some points for an upcoming trip and figured this might be an easy way to do so.
Jul 23, 2014, 12:14 pm
#34
Join Date: Aug 2007
Programs: SPG, Hyatt, Marriott, IHG, Hilton, AS, AA, JL, HA
Posts: 232
If you're referring to the Scottsdale resort at Gainey Ranch the club is usually open throughout the year so once again doubtful, though certainly more probable, any club closure bonus points would be obtained.
Jul 23, 2014, 4:05 pm
#35
Join Date: Aug 2011
Location: The Phoenix Desert
Programs: Hilton Cubic Zirconia, Marriott Fools Gold
Posts: 1,692
If you're referring to the downtown Phoenix Hyatt there is no club lounge so it's highly doubtful you'd receive any bonus points for a closed (non-existent) club.
If you're referring to the Scottsdale resort at Gainey Ranch the club is usually open throughout the year so once again doubtful, though certainly more probable, any club closure bonus points would be obtained.
If you're referring to the Scottsdale resort at Gainey Ranch the club is usually open throughout the year so once again doubtful, though certainly more probable, any club closure bonus points would be obtained.
Jul 23, 2014, 5:55 pm
#36
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Actually I think that more domestic Regencys do not have an operating club than those that do.
Oct 11, 2014, 11:55 am
#37
Join Date: Apr 2014
Posts: 13
Another stay at the Hyatt Regency Indianapolis and as usual the same confusion over the bonus points for the lounge being closed. This Hotel is by far the worst and the stingiest when it comes to Diamond benefits. Last time I ended up getting billed for breakfast when the lounge was closed, wasn't offered the bonus points, no points posted for the stay either (including the 1000 points) wrote to the GM and he basically said that cash & points stays aren't entitled to any points or benefits (I had never heard of that)! Took a couple of calls to the diamond line to get the situation somewhat resolved. This time around they flatly just said we don't offer the bonus points for lounge being closed on the weekends anymore! Incompetency or competency starts at the top and in this case the GM is certainly setting the standard...
Oct 12, 2014, 10:01 pm
#38
Join Date: Dec 2003
Location: YVR
Programs: Hilton*D, Marriott*LG, Hyatt*G
Posts: 6,268
Hyatt Regency Vancouver LOUNGE CLOSURE DATES
Here is the Winter 2014/15 Regency Club Lounge closure dates:
December 12-19 & January 12-April 6
Closed Friday evening service. Reopens for Monday morning breakfast service
December 19 - January 12
Full Lounge closure
Great time to collect those 2500 points!
December 12-19 & January 12-April 6
Closed Friday evening service. Reopens for Monday morning breakfast service
December 19 - January 12
Full Lounge closure
Great time to collect those 2500 points!
Oct 13, 2014, 9:17 am
#39
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
(although I also have a BRG at the Sheraton nearby for less $$) Decisions, decisions...
Last edited by craigthemif; Oct 13, 2014 at 9:23 am
Oct 15, 2014, 11:17 am
#40
Join Date: Apr 2014
Posts: 13
Guys, it certainly looks like things have changed from the way it used to be. YMMV but my queries about my experience at the Hyatt Indianapolis to the Gold Passport Concierge resulted in the reply below so I am guessing it is totally up to the discretion of the property and not a right to get the bonus points at least for weekend closures. With her permission I am posting the reply I received below:
Good Afternoon,
You do receive points and stay credit when you use points+cash. If you did not rec the credit please let me know and I will fix it. If the Regency Club is normally closed during your stay then you do not get the points for it being closed. As a diamond member you do get free breakfast.
I am sorry for the confusion, I hope this clears things up for you. Let me know if you have any more questions.
XXXX
Good Afternoon,
You do receive points and stay credit when you use points+cash. If you did not rec the credit please let me know and I will fix it. If the Regency Club is normally closed during your stay then you do not get the points for it being closed. As a diamond member you do get free breakfast.
I am sorry for the confusion, I hope this clears things up for you. Let me know if you have any more questions.
XXXX
Oct 15, 2014, 12:11 pm
#44
Join Date: Apr 2014
Posts: 13
I am guessing it would never hurt to ask for the bonus points but the official line seems to be that if the lounge is "normally" closed (i.e weekends etc) then no points...
Oct 15, 2014, 12:39 pm
#45
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
2 During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.