Permanent Diamond Status for Credit Card Holders [Targeted - In Error]
Nov 18, 2013, 4:48 pm
#211
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
What would a copy of the email prove? Just have someone forward it to you, change a few headers, and voila, you've got mail.
Actually, I don't see anything in the language of the original offer that prohibits piggybacking. The only thing it says about e-mails is:
It doesn't say anything about the original recipient alone being eligible.
Actually, I don't see anything in the language of the original offer that prohibits piggybacking. The only thing it says about e-mails is:
It doesn't say anything about the original recipient alone being eligible.
I have no dog in this fight, but I feel for those that applied for this card even the ones that knew this was an error. All those that applied should consult someone that's adept with consumer protection laws in financial industries. There should be something that protects consumers from these sort of things given how regulated this market is. Any (real/non arm-chair) lawyers that know a thing or two about consumer rights in financial markets?
Edit: A quick google search reveals this site:
http://www.consumerfinance.gov/
The few that applied might want to contact these peeps. Good luck, y'all.
On another note: The cash + points and discounted elite rates should make it very easy for platinums to earn diamond.
Last edited by Bacopa; Nov 18, 2013 at 4:54 pm
Nov 19, 2013, 11:38 pm
#212
Join Date: Jun 2011
Posts: 26
Anyone who indeed received the email and applied has update from Hyatt?
Nov 19, 2013, 11:45 pm
#213
Join Date: Jun 2005
Location: GOT, LAX, CDG, NRT, ICN
Programs: M&M, FB, DL, BA, UA...
Posts: 790
When you go to the Chase credit card page,
Click on 'see more information' on the bottom right.
That will open up Account Details.
Click on See 'rewards details' on the bottom left under the Rewards subheader.
You will find this as one of the bullet points:
•Hyatt Gold Passport Platinum Status for as long as you are a cardmember
Click on 'see more information' on the bottom right.
That will open up Account Details.
Click on See 'rewards details' on the bottom left under the Rewards subheader.
You will find this as one of the bullet points:
•Hyatt Gold Passport Platinum Status for as long as you are a cardmember
Nov 20, 2013, 2:38 pm
#214
Join Date: Nov 2010
Location: Albany, ny
Programs: UA 1k, Hyatt globalist, Hilton diamond
Posts: 20
I e-mailed them on Friday and received an e-mail back today that I should expect a phone call by the end of the week for a resolution. Has anyone else spoken or talked to anyone about what resolution they came to?
Nov 20, 2013, 3:27 pm
#215
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
Nov 20, 2013, 3:30 pm
#216
Join Date: Nov 2010
Location: Albany, ny
Programs: UA 1k, Hyatt globalist, Hilton diamond
Posts: 20
I have not received my card. I did just get the phone call and am very happy with how things were handled. It sounds like it was very targeted and they are going to call everyone that was e-mailed and applied.
I did get the e-Mail and applied before the retraction!
I did get the e-Mail and applied before the retraction!
Nov 20, 2013, 4:10 pm
#217
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
Glad to hear that hyatt is honoring the offer, but I'm not surprised. Congratulations!
Nov 20, 2013, 4:55 pm
#218
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Permanent Diamond Status for Credit Card Holders [Targeted - In Error]
Same call here....
Nov 20, 2013, 7:13 pm
#219
Join Date: Jun 2011
Posts: 26
So it was honored? How does it work? You need to call them to request status adjustment every year?
Nov 20, 2013, 9:39 pm
#220
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Nov 20, 2013, 10:44 pm
#221
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Nov 21, 2013, 3:07 am
#223
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I can easily imagine an inter-office memorandum drafted yesterday at Hyatt headquarters:
Special Memo: When and if this guy ever drops from Diamond Status, yank his credit card.
Special Memo: When and if this guy ever drops from Diamond Status, yank his credit card.
Nov 21, 2013, 3:35 am
#224
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
In the end, numbers matter. Who gives a flying f over 100 Diamonds taking advantage of this offer of whom a good amount are Diamond already anyway?
A much bigger disgrace is the swamp of people who match into the Diamond Trial with no intention of ever completing it. Using Suite Upgrades, Benefits etc for a few weeks and then drop it.
Nov 21, 2013, 4:10 am
#225
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Isn't that a decision Chase has to make? I think this is the right thing to do. Pony up to your mistakes.
In the end, numbers matter. Who gives a flying f over 100 Diamonds taking advantage of this offer of whom a good amount are Diamond already anyway?
A much bigger disgrace is the swamp of people who match into the Diamond Trial with no intention of ever completing it. Using Suite Upgrades, Benefits etc for a few weeks and then drop it.
In the end, numbers matter. Who gives a flying f over 100 Diamonds taking advantage of this offer of whom a good amount are Diamond already anyway?
A much bigger disgrace is the swamp of people who match into the Diamond Trial with no intention of ever completing it. Using Suite Upgrades, Benefits etc for a few weeks and then drop it.
Hyatt and Chase could not care less giving away some rather inexpensive perks, if they can keep a few dozen high spending credit card customers. What is a free breakfast every once in a while vs. your chunk of $ 20.000 in credit card expenses every year. And I consider $ 20k to be on the lower side of the spectrum.
But it goes without saying that they have to play 'tough to get' to the general public with all mistake nonsense they came up with in recent days.
And all those free bennies just in case you sign up for a trial seemed to be the main reason why customers tend to be less satisfied with the overall treatment as a Diamond.
Hyatt seems to be a close second to Delta, when it comes to 'lost customer goodwill' in recent years.
And we all know that the very high customer goodwill was a main reason why people used to pay slightly more or drive a bit longer just to stay at a place where once a customer was more than welcome.