Originally Posted by taipeiflyer

on sunday, we checked in. when making the reservation, and again at check-in, there was never any notification that a EMC corporate event was going to be taking place. to say it has taken over the entire property would not be an exaggeration. sun night, after dinner, the only way to walk back to our room was through the EMC cocktail party which was occupying the entire main pool, and was apparently exclusively reserved for their use. they had light displays, etc, going on, and our 8yo daughter stopped for literally 2 mins to watch the display. an EMC employee grabbed her by the arm and told her she had to leave as it was "an EMC adults only party." I literally could not believe it. I told him we were just coming back from dinner, and this was the only way back to our room. He said, "I don't care." Security soon came, and at first, the hotel sided with the EMC employee, until I made it clear we were just coming from dinner and they could confirm that with the restaurant, that we weren't trying to crash anyone's party, and most importantly, that the guy grabbed our daughter and that no guest should ever put their hands on another guest, much less a child.

the following morning, i met with the director of operations. they apologized and gave us 40,000 points for the way the situation was handled. they also assured us that there would be no more EMC events during the duration of their corporate stay, which ends tomorrow.

however, yesterday, my gf and i went to the tequila bar to have a drink, and were informed that the space was currently being occupied by EMC and that we couldn't sit down.

today, a sound stage has been erected on the beach, the entire beach has been cordoned off, and sound checks have been blaring since 11am, as EMC is apparently hiring Gavin DeGraw to perform for EMC employees exclusively.

in the time i have been here, i have met probably 9-10 EMC couples, and all of them were shocked that we were not with EMC. in fact, they all thought that EMC had rented out the entire property, and even admitted they would be pissed if they had shown up at the property and had to deal with the EMC event if they were not part of the group.

children have been made to feel unwelcome, despite the fact the property bills itself as a family resort, and promotes their kids pool and kids club in their photographs and literature. EMC has put up large pinatas around the property, and anytime a kid sees them and asks if there will be a pińata contest, they are informed it is for EMC guests only. it has gotten to the point, that when we walk into the buffet, we are tempted to half-jokingly ask whether "the plates and silverware are for EMC guests only and we need to eat with our hands."

the hotel has pandered to EMC at every turn, seemingly letting them have full reign of the property. if they want to monopolize the entire property, they should have had to pay for the entire property. to dump on other guests like this with ridiculous restrictions and inconveniences is reprehensible. EMC has even hired someone to reserve all of the pool chairs in the morning, so you need to wake up at 6am to get a chair beside the pool, as their chair monopolizer shows up around 6:40 (i literally saw it with my own eyes). and after 7pm, it is clear that the entire main area of the hotel is solely for the enjoyment of EMC.

this was our daughter's spring break, and I and another couple who are in another room, have been treated like second class citizens during the duration of our stay, as have the other families not with EMC. while catering to the EMC guests, who have zero hyatt loyalty, and are here on their company's dime, they have ignored loyal hyatt guests who paid good money to be here. it has been an absolute joke.

the sad thing is, it is a beautiful property, we have enjoyed the food, etc., but if there is a corp event taking place, you will be left feeling like you are sitting in the back of the bus.

Originally Posted by Furyleader

did the policy just changed recently? I　was told regardless of age , if booking with points , an extra 10000 will apply...VS before unless child is age 3 or older ??

Originally Posted by frenchie2

What does a DSU upgrade the room to? Someone mentioned back in January he got a two bedroom ocean view unit.

Originally Posted by flyer121

We had the exact same situation at Hyatt Ziva Rose Hall. Some kind of pyramid scheme candle company literally took over the entire resort. All the cocktail napkins throughout the restaurants and bars had the company's logo. It was beyond tacky.

Originally Posted by TxTrav

Do they have a concierge contact you a few days prior to check in?