Last edit by: switchyj
Few handy links:
E-concierge website (also includes spa, activities & add-ons prices).
https://loscabosziva.hyatte-concierge.com/
Playa resort website (often has different offers/promotions that are not mentioned on Hyatt website + more details about the hotel rooms, amenities & activities)
http://www.playaresorts.com/Hyatt-Ziva-Los-Cabos
Hotel official website
http://loscabos.ziva.hyatt.com/en/hotel/home.html
Facebook page (they post every other day on it)
https://www.facebook.com/HyattZivaLosCabos
Tripadvisor page
http://www.tripadvisor.com/Hotel_Review-g152516-d469312
E-concierge website (also includes spa, activities & add-ons prices).
https://loscabosziva.hyatte-concierge.com/
Playa resort website (often has different offers/promotions that are not mentioned on Hyatt website + more details about the hotel rooms, amenities & activities)
http://www.playaresorts.com/Hyatt-Ziva-Los-Cabos
Hotel official website
http://loscabos.ziva.hyatt.com/en/hotel/home.html
Facebook page (they post every other day on it)
https://www.facebook.com/HyattZivaLosCabos
Tripadvisor page
http://www.tripadvisor.com/Hotel_Review-g152516-d469312
Hyatt Ziva Los Cabos REVIEW-MASTER THREAD
#152
The news seems very bad for most properties..... and the airport seems closed for at least a few days: https://twitter.com/jimmyverduzco/st...792256/photo/1
The HP is also among the properties that's damaged: https://twitter.com/RodrigoEBR/statu...434688/photo/1
The HP is also among the properties that's damaged: https://twitter.com/RodrigoEBR/statu...434688/photo/1
Last edited by RTW1; Sep 16, 2014 at 1:04 am
#153
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Looks bad from those two photos ... hopefully by nexxt summer the properties will be repaired ... and hopefully they still have their beach
They aren't taking reservations for the next 30 days
They aren't taking reservations for the next 30 days
Last edited by 4aks; Sep 16, 2014 at 2:28 pm
#154
Join Date: Jul 2001
Programs: FlyingBlue (Platinum); AA (Executive Plat); BAEC (Silver), SPG (Platinum); Hilton (Diamond)
Posts: 699
The beach is still decent in Los Cabos. Cabo San Lucas beaches didn't survive as well, but many expect they'll come back. I saw some damage from the rear of the Ziva as we passed it, but not enough for a solid report. Anecdotal comments from others we met during the evacuation said it was in pretty bad shape and hit very hard...
#155
Join Date: Apr 2000
Location: Portsmouth, NH
Programs: Delta Platinum, Marriott Rewards Lifetime Titanium, Hyatt Globalist
Posts: 319
I have a reservation here for a week just after Christmas. Contemplating what to do...It is three months away but I am still concerned. Feel awful for the workers and part of me thinks we should just go and make the most of it. Thoughts?
#156
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
I was booked to stay at the Ziva starting October 12. Yesterday I received an email from the central reservations system stating that due to damage sustained from the hurricane, all bookings are being cancelled. There's a message on the hotel's Hyatt website stating they are closed and will not be open to new bookings until further notice.
#157
Join Date: Apr 2012
Programs: UA Premier 1K, Hyatt Diamond, Marriott Platinum, Hilton Gold
Posts: 59
So something strange happened this afternoon with inventory at the Ziva...
I booked a paid reservation for late January early this afternoon, and all the inventory buckets were wide open. I compared a few other weekends between Jan and March last night, all were wide open. I called to make a points reservation later in the afternoon...
Suddenly, inventory is zero every night through March 31st, 2015. Hyatt customer service confirms my existing reservation is still OK.
So I'm thinking one of two things... somebody screwed up loading the inventory this afternoon, or they decided to keep the hotel closed through March and haven't formalized it yet.
The hotel is not answering the phone. Anybody have any ideas?
I booked a paid reservation for late January early this afternoon, and all the inventory buckets were wide open. I compared a few other weekends between Jan and March last night, all were wide open. I called to make a points reservation later in the afternoon...
Suddenly, inventory is zero every night through March 31st, 2015. Hyatt customer service confirms my existing reservation is still OK.
So I'm thinking one of two things... somebody screwed up loading the inventory this afternoon, or they decided to keep the hotel closed through March and haven't formalized it yet.
The hotel is not answering the phone. Anybody have any ideas?
#158
Join Date: Apr 2000
Location: Portsmouth, NH
Programs: Delta Platinum, Marriott Rewards Lifetime Titanium, Hyatt Globalist
Posts: 319
I am headed there December 27th through January 3rd. My reservation seems to be intact. I have checked recently and there were lots of rooms still available on those same dates. Today they are saying that it is sold out or the hotel is not yet open for reservations. I did call Hyatt reservations and checked availability for those same dates and the agent said there are still rooms available. And, as far as we can tell, the hotel will be open for my dates.
Last edited by dionnec123; Sep 23, 2014 at 5:29 pm
#159
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 808
I have just called the main office and they said they will open on Nov 1.
I want to cancel but United only refund change fee for travel date up to Dec 15.
She said if I cancel, the tax and fee would not be returned and there would be an additional cancelling fee of $200.
I want to cancel but United only refund change fee for travel date up to Dec 15.
She said if I cancel, the tax and fee would not be returned and there would be an additional cancelling fee of $200.
#161
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
some good stories posted on tripadvisor about a week ago - but up top someone posted a 1-star about her wedding being canceled.
It's unclear if it's a fake review because it says all this happened October 2013.
Basically upset that no one from Hyatt stepped in and hand held the process of getting something rescheduled or moved. It sounds like they should have had proper event/travel insurance - they talked about having a private jet for guests, a wedding planner, and they didn't buy any insurance?
It's unclear if it's a fake review because it says all this happened October 2013.
Basically upset that no one from Hyatt stepped in and hand held the process of getting something rescheduled or moved. It sounds like they should have had proper event/travel insurance - they talked about having a private jet for guests, a wedding planner, and they didn't buy any insurance?
#162
Join Date: May 2011
Posts: 5,814
#163
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
#164
Join Date: Mar 2010
Location: IND
Programs: HH Diamond, Hyatt Diamond, SGC Gold, IHG Plat, Delta Diamond, Cont Gold, US Air Chairmans
Posts: 206
I had a reservation (booked on Hyatt Webste)the 18-22 in a President Suite at $7 something a night for a wedding anniversary.
I had to add my wife to the reservation as I mistakenly booked it for only one. The hotel sent me an updated price for the additional person (this was expected and ok) but the problem was is that it was $125 more than if I canceled the reservation for and booked a new one for two people.
I sent the hotel the info, my diamond number and AAA number and asked them to confirm as there was obviously a discrepancy. They replied I had to pay the higher rate when when I arrived and I could not have the lower rate as apparently they didn't see the lower rate.
I then made a new reservation for the two of us at the lower rate on the Hyatt website for the same room type to show them that it existed. We had some things already booked thru the hotel so I wanted to merge and save the time of setting it up again. I sent the info to the hotel and received no reply.
So, I canceled both reservations and went elsewhere. In my email to the concierge, that had been very helpful, explaining the situation. I received a reply from the desk manager that refused the lower rate with something to the effect of "Sorry you changed your mind" ...
Disappointing.
Then of course the storm came up so it was a blessing in disguise...
I had to add my wife to the reservation as I mistakenly booked it for only one. The hotel sent me an updated price for the additional person (this was expected and ok) but the problem was is that it was $125 more than if I canceled the reservation for and booked a new one for two people.
I sent the hotel the info, my diamond number and AAA number and asked them to confirm as there was obviously a discrepancy. They replied I had to pay the higher rate when when I arrived and I could not have the lower rate as apparently they didn't see the lower rate.
I then made a new reservation for the two of us at the lower rate on the Hyatt website for the same room type to show them that it existed. We had some things already booked thru the hotel so I wanted to merge and save the time of setting it up again. I sent the info to the hotel and received no reply.
So, I canceled both reservations and went elsewhere. In my email to the concierge, that had been very helpful, explaining the situation. I received a reply from the desk manager that refused the lower rate with something to the effect of "Sorry you changed your mind" ...
Disappointing.
Then of course the storm came up so it was a blessing in disguise...
#165
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
I had a reservation (booked on Hyatt Webste)the 18-22 in a President Suite at $7 something a night for a wedding anniversary.
I had to add my wife to the reservation as I mistakenly booked it for only one. The hotel sent me an updated price for the additional person (this was expected and ok) but the problem was is that it was $125 more than if I canceled the reservation for and booked a new one for two people.
I sent the hotel the info, my diamond number and AAA number and asked them to confirm as there was obviously a discrepancy. They replied I had to pay the higher rate when when I arrived and I could not have the lower rate as apparently they didn't see the lower rate.
I then made a new reservation for the two of us at the lower rate on the Hyatt website for the same room type to show them that it existed. We had some things already booked thru the hotel so I wanted to merge and save the time of setting it up again. I sent the info to the hotel and received no reply.
So, I canceled both reservations and went elsewhere. In my email to the concierge, that had been very helpful, explaining the situation. I received a reply from the desk manager that refused the lower rate with something to the effect of "Sorry you changed your mind" ...
Disappointing.
Then of course the storm came up so it was a blessing in disguise...
I had to add my wife to the reservation as I mistakenly booked it for only one. The hotel sent me an updated price for the additional person (this was expected and ok) but the problem was is that it was $125 more than if I canceled the reservation for and booked a new one for two people.
I sent the hotel the info, my diamond number and AAA number and asked them to confirm as there was obviously a discrepancy. They replied I had to pay the higher rate when when I arrived and I could not have the lower rate as apparently they didn't see the lower rate.
I then made a new reservation for the two of us at the lower rate on the Hyatt website for the same room type to show them that it existed. We had some things already booked thru the hotel so I wanted to merge and save the time of setting it up again. I sent the info to the hotel and received no reply.
So, I canceled both reservations and went elsewhere. In my email to the concierge, that had been very helpful, explaining the situation. I received a reply from the desk manager that refused the lower rate with something to the effect of "Sorry you changed your mind" ...
Disappointing.
Then of course the storm came up so it was a blessing in disguise...