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Hyatt Zilara Cancun REVIEW - MASTER THREAD

Hyatt Zilara Cancun REVIEW - MASTER THREAD

Old Jan 16, 15, 9:44 am
  #91  
 
Join Date: May 2013
Posts: 747
Anyone wanna lend their experience on tipping?
nrdk is offline  
Old Jan 16, 15, 12:52 pm
  #92  
 
Join Date: Apr 2001
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Posts: 1,057
Hyatt Zilara Cancun (Open 11/15/13) - REVIEW - MASTER THREAD

We spent ten-days at this property. We found that the staff were not looking for tips and it really wasn't necessary. Having said that....we did give singles to the alcohol servers but it really wasn't necessary.
flyer121 is offline  
Old Jan 22, 15, 8:25 am
  #93  
 
Join Date: Jul 2014
Posts: 285
Any updated comments on the noise? I'm a little concerned but honestly there doesn't seem like I can do much about it except ask for a high floor upon checkin.
littleconsumer is offline  
Old Jan 24, 15, 5:01 pm
  #94  
 
Join Date: May 2013
Posts: 747
Just got back from this property, noise was not a huge issue for us, although we were on the second floor towards one end of the property so that may have helped.

Overall, I'd call the hotel nice but nothing amazing. High points were the actual facility itself, being very nice and renovated, and the service itself, with many, many people on staff and always more than happy to help.

Food and alcohol were nothing special, pretty much stuck to Asiana (the tepinyaki place), Spice (the buffet), and Pelicanos. I've had much better food and bar offerings at other resorts in Cancun, I would rate it overall as average at best.

Asiana was solid, nothing amazing but the hibachi was pulled off well and the sushi was good. The buffet, breakfast was definitely the best, and the offerings got old after awhile, however service was good and it was by far the quickest. Pelicanos was nice, but didn't stand out other than that it was a solid 'made to order' place. The other restaurants were pretty much written off, Maria Marie and Tapas, as they were uninspired and rather tasteless after two attempts a piece.

Overall it was a solid enough place as long as you were looking much more towards the relaxation portion of Cancun rather than the party portion.

Entertainment was not great, and as stated earlier the bar was very underwhelming, only one main bar in the lobby and a swim up bar; not the typical bar 'stations'/themes that you usually find at these type of resorts.

The booze itself was okay, nothing that I found to be particularly great offering as I settled up with Kettle One and Captain as my standards, and what I found most annoying was that if you didn't specify they used the standard swill.
nrdk is offline  
Old Feb 4, 15, 10:40 am
  #95  
 
Join Date: Aug 2004
Posts: 229
Originally Posted by littleconsumer View Post
Any updated comments on the noise? I'm a little concerned but honestly there doesn't seem like I can do much about it except ask for a high floor upon checkin.
We got rooms with the Hyatt credit card offer. They told us that we would need to pay an extra $20 per night for a higher room than the 3rd floor. We asked for a quiet room, however we were given a room on the 3rd floor right above the music. It did stop around 10:45 during the week, but was really loud! We were able to check in before noon and given a room around 1:30. We also were given late check-out at 2 pm and allowed to stay until 5pm. I really was expecting better food.
lyst is offline  
Old Feb 27, 15, 6:50 pm
  #96  
 
Join Date: Sep 2007
Location: San Francisco & London
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Just finished 7 nights at the Hyatt Zilara Cancun, im a Diamond and I negotiated a good rate for an upgrade to the Presidential Suite.

Great hotel, great room, decent food and beverage. This was our first all inclusive and we were impressed!

Currently staying at the IC Cancun for our last three nights and we miss the Zilara! I am an IHG Royal Ambassador and got Comp Club Lounge Access and Upgrade to a wonderful suite but still missing the Zilara, that says it all, well done to Hyatt with the Zilara Brand!
navatwal is offline  
Old Feb 27, 15, 9:20 pm
  #97  
 
Join Date: Apr 2005
Programs: DL DM MM, Hyatt Globalist, SPG Gold, Marriott Gold, Hertz PC
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Originally Posted by navatwal View Post
Just finished 7 nights at the Hyatt Zilara Cancun, im a Diamond and I negotiated a good rate for an upgrade to the Presidential Suite.

Great hotel, great room, decent food and beverage. This was our first all inclusive and we were impressed!

Currently staying at the IC Cancun for our last three nights and we miss the Zilara! I am an IHG Royal Ambassador and got Comp Club Lounge Access and Upgrade to a wonderful suite but still missing the Zilara, that says it all, well done to Hyatt with the Zilara Brand!
What is a decent rate for the Presidential Suite?
Peatisback is offline  
Old Feb 27, 15, 9:45 pm
  #98  
 
Join Date: Nov 2013
Location: DFW
Programs: AA Gold, Hyatt Diamond, Hilton Gold
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Originally Posted by Peatisback View Post
What is a decent rate for the Presidential Suite?
I got a fantastic rate there of $400 a night for the presidential suite last year on a BRG. If I go again I think I'd go for the swim up suite.
britishcanuck is offline  
Old Mar 3, 15, 11:03 am
  #99  
 
Join Date: Mar 2011
Location: BDL, JFK
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Originally Posted by lyst View Post
We got rooms with the Hyatt credit card offer. They told us that we would need to pay an extra $20 per night for a higher room than the 3rd floor. We asked for a quiet room, however we were given a room on the 3rd floor right above the music. It did stop around 10:45 during the week, but was really loud! We were able to check in before noon and given a room around 1:30. We also were given late check-out at 2 pm and allowed to stay until 5pm. I really was expecting better food.
Was it difficult to find days where you could get reservations using certificates?
Robl is offline  
Old Mar 5, 15, 9:33 pm
  #100  
 
Join Date: Aug 2011
Posts: 54
Originally Posted by Robl View Post
Was it difficult to find days where you could get reservations using certificates?
I'm wondering the same thing. Also, apologies if I missed it elsewhere in the thread, but have others found that booking rooms here using points means you have to call? I've tried a dozen different date ranges on the website and none show any availability for using points to reserve, not even a single weekday night (tried just to see if I could ever get availability to show up).
d.s. knight is offline  
Old Mar 5, 15, 10:28 pm
  #101  
 
Join Date: Apr 2013
Posts: 167
Originally Posted by d.s. knight View Post
I'm wondering the same thing. Also, apologies if I missed it elsewhere in the thread, but have others found that booking rooms here using points means you have to call? I've tried a dozen different date ranges on the website and none show any availability for using points to reserve, not even a single weekday night (tried just to see if I could ever get availability to show up).
Have to call when using points.
fyugioh is offline  
Old Mar 8, 15, 3:07 pm
  #102  
 
Join Date: Feb 2004
Programs: IHG Spire Elite; Hyatt Platinum; SPG Preferred+; Club Carlson Gold; SW CP
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Originally Posted by Robl View Post
Was it difficult to find days where you could get reservations using certificates?
I called in late February and was told the weekend of April 25th/26th was unavailable for free night redemption. However, all the May weekends I asked about were available for free night redemption.
meecal is offline  
Old Mar 22, 15, 7:00 pm
  #103  
 
Join Date: Jul 2014
Posts: 285
Originally Posted by Robl View Post
Was it difficult to find days where you could get reservations using certificates?
Booked 2 nights on certs and 2 nights on points in Sept '14 for dates in Apr '15 without issue. Obviously the bookings were a ways out, but I'd thought I'd give my 2 cents.
littleconsumer is offline  
Old Mar 23, 15, 9:13 am
  #104  
 
Join Date: Mar 2011
Location: BDL, JFK
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Originally Posted by littleconsumer View Post
Booked 2 nights on certs and 2 nights on points in Sept '14 for dates in Apr '15 without issue. Obviously the bookings were a ways out, but I'd thought I'd give my 2 cents.
Thanks this info is appreciated. It appears you have to call as reservations with points seem to never be available online for me.
Robl is offline  
Old Mar 23, 15, 10:23 am
  #105  
 
Join Date: May 2004
Location: PWM
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Posts: 633
Yes you definitely have to call. I booked a 7 night stay using points just last week for a very busy time of year--school vacation in most of New England and I'm sure in other states as well. The Hyatt daily rate is $1349.00 a night and the AAA/AARP/Senior rate is $971.00. When you factor in the high flight prices because of time of year this becomes a very expensive stay--unless you use points for stay and miles for flights--fortunately we are using both for a terrific rate for both flight and stay. This property is definitely available for much lower rates at various times of the year--and cheaper air fare as well. Best of luck to all and happy travels.
derby44 is offline  

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