Gold Passport won't let me combine points/Advice?
Sep 7, 2013, 11:32 am
#1
Original Poster
Join Date: Jul 2001
Location: Chevy Chase, MD 20815
Posts: 1,146
Gold Passport won't let me combine points/Advice?
I was hoping to combine points with my spouse's account for a special reservation. Filled out the form and scanned it in to gold passport who replied that they cannot combine because there has been no activity on either account for a year. FYI, my last stay was in August 2012 (12.5 months ago).
I have not seen this stipulated on the website and e mailed back asking for a one time exception but have had no reply. Can Gold Passport Concierge or anyone else help? Thanks.
I have not seen this stipulated on the website and e mailed back asking for a one time exception but have had no reply. Can Gold Passport Concierge or anyone else help? Thanks.
Sep 7, 2013, 6:21 pm
#2
Join Date: Feb 2009
Location: SAN
Programs: AA EXP 4 MM, Hyatt Globalist, Hilton Diamond
Posts: 884
Unfortunately, to combine points you have to be an active member, "1. Member must have an active account to be eligible to combine points." in the Combing points section under the Goldpassport terms and conditions - http://www.hyatt.com/hyatt/customer-...conditions.jsp.
Hyatt defines an active member as "a member that has received Hyatt Gold Passport points or Travel Partner miles or M life Tier Credits for a stay at a Hyatt hotel or resort within the preceding 12 months." - section 3 under General Terms and Conditions in the Goldpassport terms and conditions - http://www.hyatt.com/hyatt/customer-...conditions.jsp.
Hyatt defines an active member as "a member that has received Hyatt Gold Passport points or Travel Partner miles or M life Tier Credits for a stay at a Hyatt hotel or resort within the preceding 12 months." - section 3 under General Terms and Conditions in the Goldpassport terms and conditions - http://www.hyatt.com/hyatt/customer-...conditions.jsp.
Sep 8, 2013, 2:36 am
#3
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I was hoping to combine points with my spouse's account for a special reservation. Filled out the form and scanned it in to gold passport who replied that they cannot combine because there has been no activity on either account for a year. FYI, my last stay was in August 2012 (12.5 months ago).
I have not seen this stipulated on the website and e mailed back asking for a one time exception but have had no reply. Can Gold Passport Concierge or anyone else help? Thanks.
I have not seen this stipulated on the website and e mailed back asking for a one time exception but have had no reply. Can Gold Passport Concierge or anyone else help? Thanks.
Sep 8, 2013, 8:44 am
#6
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
Hyatt Gold Passport points will not be awarded on alcoholic beverage purchases in certain jurisdictions.
Nov 30, 2013, 7:38 pm
#10
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Unfortunately, to combine points you have to be an active member, "1. Member must have an active account to be eligible to combine points." in the Combing points section under the Goldpassport terms and conditions - http://www.hyatt.com/hyatt/customer-...conditions.jsp.
Hyatt defines an active member as "a member that has received Hyatt Gold Passport points or Travel Partner miles or M life Tier Credits for a stay at a Hyatt hotel or resort within the preceding 12 months." - section 3 under General Terms and Conditions in the Goldpassport terms and conditions - http://www.hyatt.com/hyatt/customer-...conditions.jsp.
Hyatt defines an active member as "a member that has received Hyatt Gold Passport points or Travel Partner miles or M life Tier Credits for a stay at a Hyatt hotel or resort within the preceding 12 months." - section 3 under General Terms and Conditions in the Goldpassport terms and conditions - http://www.hyatt.com/hyatt/customer-...conditions.jsp.
