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-   -   Andaz Maui REVIEW - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/1499414-andaz-maui-review-master-thread.html)

m0hamed Sep 29, 13 5:46 pm

My PL agent is saying none that the WAILEA offer is ineligible for the promotion. That's my point. I don't expect the free nights to count.

pinkdog Sep 29, 13 7:17 pm


Originally Posted by baclubflyer (Post 21523021)
Has the restaurant Morimoto Maui opened?

As of sept 29, no. Constructions is still going on.

Ancien Maestro Sep 29, 13 9:15 pm


Originally Posted by m0hamed (Post 21526129)
My PL agent is saying none that the WAILEA offer is ineligible for the promotion. That's my point. I don't expect the free nights to count.

You say PL agent, but I assume you're talking about the Diamond Line agent.
Does your paid nights at least count towards the GP status, if not the Falls Possibility promotion.. or are all your nights struck from counting towards the GP status as well?

m0hamed Sep 29, 13 10:04 pm


Originally Posted by Ancien Maestro (Post 21526889)
You say PL agent, but I assume you're talking about the Diamond Line agent.
Does your paid nights at least count towards the GP status, if not the Falls Possibility promotion.. or are all your nights struck from counting towards the GP status as well?

No, my Private Line agent is exactly what I meant. The paid nights count for earning but not for the promo. She's now getting a GP supervisor to investigate.

RTW1 Sep 30, 13 3:43 am

That seems reasonable.... but it should still count. The only rates I've ever seen mentioned not counting for promo's have been the deeply discounted rates for the travel industry. Not something like you most likely paid :-). It would also be a slippery slope if more exceptions were made without a proper disclosure.

FD1971 Sep 30, 13 6:49 am


Originally Posted by RTW1 (Post 21527757)
That seems reasonable.... but it should still count. The only rates I've ever seen mentioned not counting for promo's have been the deeply discounted rates for the travel industry. Not something like you most likely paid :-). It would also be a slippery slope if more exceptions were made without a proper disclosure.

Could not agree more, actually on all accounts.

Without even thinking about it a second time, regular ´slightly discounted rates´ certainly count towards requalification and promotions.

LASUA1K Sep 30, 13 7:01 am

Do the suites have a seperate bedroom or is it all one room? Also, does the bedroom have a balcony in the suite. We are looking at bringing the kids, and they sleep before we do and just wondering if we can relax on the balcony at night without passing the kids.

suite2suite Sep 30, 13 9:12 am


Originally Posted by LASUA1K (Post 21528319)
Do the suites have a seperate bedroom or is it all one room? Also, does the bedroom have a balcony in the suite. We are looking at bringing the kids, and they sleep before we do and just wondering if we can relax on the balcony at night without passing the kids.

Yes it has a separate bedroom with its own balcony. The balcony is small and in order to relax you might need to ask for cushions or use the ones in the living room.

FD1971 Sep 30, 13 12:25 pm


Originally Posted by suite2suite (Post 21528910)
The balcony is small and in order to relax you might need to ask for cushions or use the ones in the living room.

For $ 500 per night, a reasonable proposition. @:-)

canyonleo Sep 30, 13 1:20 pm

Can someone who has stayed in a suite tell me about the size of the freezer in the refrigerator in the room? Is it small like a mini-bar refrigerator, or is it larger like a small kitchen sized refrigerator?

(My trip starts with a condo stay, and I plan to make smoothies with frozen fruit during that part of the trip, and I'm wondering if I can do the same when I move to the Andaz)

Thx

Mommy Points Sep 30, 13 2:01 pm


Originally Posted by canyonleo (Post 21530299)
Can someone who has stayed in a suite tell me about the size of the freezer in the refrigerator in the room? Is it small like a mini-bar refrigerator, or is it larger like a small kitchen sized refrigerator?

(My trip starts with a condo stay, and I plan to make smoothies with frozen fruit during that part of the trip, and I'm wondering if I can do the same when I move to the Andaz)

Thx

Small mini bar fridge - no freezer.

m0hamed Sep 30, 13 4:11 pm


Originally Posted by Mommy Points (Post 21530551)
Small mini bar fridge - no freezer.

Something to note: if you fill your fridge with other products they don't replace the free soft drinks. When I called and asked for these they proactively offered a second mini bar fridge for our use.

m0hamed Sep 30, 13 4:51 pm

WAILEA rate code
 
Update: PL agent advised that the rate was incorrectly loaded as ineligible and this is now being rectified.

canyonleo Sep 30, 13 4:53 pm


Originally Posted by m0hamed (Post 21531254)
Something to note: if you fill your fridge with other products they don't replace the free soft drinks. When I called and asked for these they proactively offered a second mini bar fridge for our use.

If you took them up on the offer, or learned enough about it:

- Was the second mini-bar fridge just like the normal hotel kind (even with auto-charging sensors) or was it more like a home unit that has a small but well-usable freezer section?

- Was there a charge for the second mini-bar fridge?


On the other hand, with the 3" deep sinks mentioned up-thread, I may not be able to clean the blender (well, could use the tub, but that would make me think of Kramer making a salad!, and I'm imaging needing that space for dive gear).

Seems like I'll be visiting Jamba daily (which isn't so bad, we're no hotel-pool types and we're driving to beaches and hikes and markets nearly every day anyway.


Thx

m0hamed Sep 30, 13 5:37 pm


Originally Posted by canyonleo (Post 21531436)
If you took them up on the offer, or learned enough about it:

- Was the second mini-bar fridge just like the normal hotel kind (even with auto-charging sensors) or was it more like a home unit that has a small but well-usable freezer section?

- Was there a charge for the second mini-bar fridge?


On the other hand, with the 3" deep sinks mentioned up-thread, I may not be able to clean the blender (well, could use the tub, but that would make me think of Kramer making a salad!, and I'm imaging needing that space for dive gear).

Seems like I'll be visiting Jamba daily (which isn't so bad, we're no hotel-pool types and we're driving to beaches and hikes and markets nearly every day anyway.


Thx

Yes the sinks are shallow, to shave I simply filled up one of the glass cups and rinsed my razors in there.

To do some washing I used the plastic trash can (it has another container inside it so is clean).

I don't believe there was a charge for the second fridge. I don't believe it had a freezer section as we used the whole inside as a fridge.

If you're so into your juices realise that the property goes out of it's way to make whatever you want. I prefer watermelon and mint with lots of ice. This wasn't on offer as I wanted, and after asking once, it was delivered to our breakfast table every single morning without asking.

Around the resort they will source whatever you wanted. We wanted a pizza from the Market which wasn't on offer on the pool bar menu and they went up, ordered it, and brought it back with the cheque. They really do try their hardest (especially since the staff are a underworked!)

As for driving to other beaches, we drove around Wailea and have to say that the beach the hotel is on is the best.

suite2suite Sep 30, 13 6:04 pm


Originally Posted by m0hamed (Post 21531425)
Update: PL agent advised that the rate was incorrectly loaded as ineligible and this is now being rectified.

That's what I have been trying to say all along, that all your nights should count.

If some of you feel they shouldn't and you're happy not getting credit there is no sense in arguing.
I already have my credits and I don't need a PL to investigate. That's why we have this forum.

suite2suite Sep 30, 13 6:43 pm


Originally Posted by canyonleo (Post 21530299)
Can someone who has stayed in a suite tell me about the size of the freezer in the refrigerator in the room? Is it small like a mini-bar refrigerator, or is it larger like a small kitchen sized refrigerator?

(My trip starts with a condo stay, and I plan to make smoothies with frozen fruit during that part of the trip, and I'm wondering if I can do the same when I move to the Andaz)

Thx

It is not a refrigerator in the sense and does not have a freezer compartment.
It is an Absorption type ammonia based cooling hotel mini cooler.
It is small and not very deep.
It will keep the temperature of a cold drink but will take a long time to cool something that is at room temperature.

canyonleo Sep 30, 13 8:38 pm


Originally Posted by m0hamed (Post 21531624)
If you're so into your juices realise that the property goes out of it's way to make whatever you want. I prefer watermelon and mint with lots of ice.

As for driving to other beaches, we drove around Wailea and have to say that the beach the hotel is on is the best.

I love watermelon juice and have it at home almost daily (watermelon is very alkaline), but I also want a daily smoothy that the hotel can't make, with lots of health adds, so I'll find an alternative to making it in the room (there are Jambas in Kihei and Lahaina) - thanks to all for the details on this topic.

Both Mokapu and Ulua are nice enough sandy beaches, but I Maui I look for something different than those two (or mainstream Wailea) offers... For the adventurous with a car Maui has so many beaches that can offer great scuba (Ulua is OK at dusk/dawn, but otherwise very average), avoiding another human (or come close), uniqueness like black volcanic sand, a nearby waterfall, etc.

Ancien Maestro Sep 30, 13 8:49 pm


Originally Posted by suite2suite (Post 21531719)
That's what I have been trying to say all along, that all your nights should count.

If some of you feel they shouldn't and you're happy not getting credit there is no sense in arguing.
I already have my credits and I don't need a PL to investigate. That's why we have this forum.

The assumption as made that the Falls Possibilities promo is synonymous to GP stay credit. I think OP was claiming originally about not receiving the Fall Possibilities promo on the 7 nights. Some of us assumed (myself included) that meant not receiving GP stay credit.

suite2suite Sep 30, 13 10:53 pm


Originally Posted by Ancien Maestro (Post 21532391)
The assumption as made that the Falls Possibilities promo is synonymous to GP stay credit. I think OP was claiming originally about not receiving the Fall Possibilities promo on the 7 nights. Some of us assumed (myself included) that meant not receiving GP stay credit.

You get credits for stay/nights and FP promo.

m0hamed Oct 1, 13 7:39 am


Originally Posted by suite2suite (Post 21532860)
You get credits for stay/nights and FP promo.

I can confirm that suite2suite is right. That said, surprised you got yours correctly applied if I was told it was loaded incorrectly. Regardless, it is now fixed.

suite2suite Oct 1, 13 11:02 am


Originally Posted by m0hamed (Post 21534354)
I can confirm that suite2suite is right. That said, surprised you got yours correctly applied if I was told it was loaded incorrectly. Regardless, it is now fixed.

Thanks for the acknowledgement.

It was not applied correctly for me at first.
When I noticed the HGP Summary shown on the invoice/folio did not reflect the eligible spend of the nights that were paid and showed zero qualifying nights, I tried to get it corrected by the hotel when I was still there but they couldn't or didn't know how.
So it was escalated both with the hotel and with guest relations.

It was always the intention of the hotel that all nights count and for us to get full credit on the amount spent.
So the logic is that if all nights count, they also should count for the promotion, and they do.

Ancien Maestro Oct 1, 13 6:49 pm


Originally Posted by suite2suite (Post 21532860)
You get credits for stay/nights and FP promo.


Originally Posted by m0hamed (Post 21534354)
I can confirm that suite2suite is right. That said, surprised you got yours correctly applied if I was told it was loaded incorrectly. Regardless, it is now fixed.

Glad it worked out after all! So the Wailea promo is now confirmed to count towards the FP promo. (I think this is what you guys are saying?).:)

nittanydave Oct 2, 13 6:19 am

Do the suites have a sleeper sofa - thinking of bringing 5 and 8 year olds and while other Andaz suites offer bedding for the family wanted to confirm - thanks!

pinkdog Oct 2, 13 6:47 am


Originally Posted by nittanydave (Post 21540169)
Do the suites have a sleeper sofa - thinking of bringing 5 and 8 year olds and while other Andaz suites offer bedding for the family wanted to confirm - thanks!


The suite i stayed in, did not have a sleeper sofa.

vtgambler Oct 2, 13 10:33 am

Is it possible to book a suite with points? We planning a visit to Maui next May and the suites sound great. I have lots of Chase points I could use but no Status with Hyatt. Any dates I check have the standard room for 22K points but no suites or club rooms like the Hyatt on Ka'anapali.

canyonleo Oct 2, 13 10:45 am

I have booked a suite using 33k points per night. Maybe you need to call regarding availability if you don't see it online (I did my booking by phone).

LivelyFL Oct 2, 13 10:46 am


Originally Posted by canyonleo (Post 21541654)
I have booked a suite using 33k points per night. Maybe you need to call regarding availability if you don't see it online (I did my booking by phone).

Thanks for the info. I was wondering the same thing. We are going in the summer and I have no status.

ctownflyer Oct 2, 13 11:01 am

Suites have to be booked over the phone. Shame they couldn't make them available online with points with the last website upgrade.

Ancien Maestro Oct 2, 13 11:05 am


Originally Posted by vtgambler (Post 21541583)
Is it possible to book a suite with points? We planning a visit to Maui next May and the suites sound great. I have lots of Chase points I could use but no Status with Hyatt. Any dates I check have the standard room for 22K points but no suites or club rooms like the Hyatt on Ka'anapali.

I would call Hyatt for the Club room availability, as well as suite availability. For Kaanapali, you could pay club room rate and upgrade to a suite using 6,000 points over a 4 night period.. but thats about double the cost of a regular room. It is available for consideration.

AJLondon Oct 2, 13 11:41 am


Originally Posted by canyonleo (Post 21541654)
I have booked a suite using 33k points per night. Maybe you need to call regarding availability if you don't see it online (I did my booking by phone).

Ditto. I also have a suite booked @ 33k per night. Did it over the phone.

ryandc99 Oct 2, 13 12:52 pm


Originally Posted by Ancien Maestro (Post 21541802)
I would call Hyatt for the Club room availability, as well as suite availability. For Kaanapali, you could pay club room rate and upgrade to a suite using 6,000 points over a 4 night period.. but thats about double the cost of a regular room. It is available for consideration.

This hotel does not have club rooms. No Andaz properties do. "All rooms at the Andaz are club rooms" according to their marketing jargon.

sam_goh Oct 2, 13 8:39 pm


Originally Posted by nittanydave (Post 21540169)
Do the suites have a sleeper sofa - thinking of bringing 5 and 8 year olds and while other Andaz suites offer bedding for the family wanted to confirm - thanks!

For some reason to, in my last call to HP (september) they mentioned that suites have a max occupancy of 2.

Mommy Points Oct 3, 13 8:09 am


Originally Posted by sam_goh (Post 21544700)
For some reason to, in my last call to HP (september) they mentioned that suites have a max occupancy of 2.

Well the suites only have one king bed, so in that sense they do only sleep two. However, you can have rollaway bedding in the suites (and only the suites), so that will bump up the occupancy since it isn't a space issue in the suites.

howdychang Oct 3, 13 4:24 pm

Be aware or need your commments: I stayed 4 days at Andaz this week with Goldpassport promotion (•Stay 4 nights and Get 2 nights free + $75 resort credit). Just realized that this is "0" eligible stays in portpolio. is it normal process for those promotion ? menas no count for your stays No count for " Discover New Possibilities " as well ?
Thank you in advance for comments

UPDATED:Called hyatt customer service and updated

T&C
Offer valid for stays through January 8, 2014 at Andaz Maui at Wailea. Hotel reservations are subject to availability and must be made in advance. Please mention offer code WAILEA at time of reservation. Two free nights will be deducted at time of checkout. Resort credit based on length of stay: 4 nights Pay 2 nights get 2 nights free and a $75 resort credit per stay or Pay 3 nights, get 2 nights free and a $150 resort credit per stay. Offer not valid with groups/conventions and may not be combined with other offers. Resort credit not applicable to room rate, taxes, resort fee or at gift shop. No refunds for any unused portion of package. Additional charges apply to room-type upgrades. Additional guests may be subject to additional hotel charges.

m0hamed Oct 3, 13 6:17 pm


Originally Posted by howdychang (Post 21549501)
Be aware or need your commments: I stayed 4 days at Andaz this week with Goldpassport promotion (•Stay 4 nights and Get 2 nights free + $75 resort credit). Just realized that this is "0" eligible stays in portpolio. is it normal process for those promotion ? menas no count for your stays No count for " Discover New Possibilities " as well ?
Thank you in advance for comments

T&C
Offer valid for stays through January 8, 2014 at Andaz Maui at Wailea. Hotel reservations are subject to availability and must be made in advance. Please mention offer code WAILEA at time of reservation. Two free nights will be deducted at time of checkout. Resort credit based on length of stay: 4 nights Pay 2 nights get 2 nights free and a $75 resort credit per stay or Pay 3 nights, get 2 nights free and a $150 resort credit per stay. Offer not valid with groups/conventions and may not be combined with other offers. Resort credit not applicable to room rate, taxes, resort fee or at gift shop. No refunds for any unused portion of package. Additional charges apply to room-type upgrades. Additional guests may be subject to additional hotel charges.

It pays to search and read the thread rather than post such a long post.

Ancien Maestro Oct 3, 13 8:48 pm


Originally Posted by Ancien Maestro (Post 21541802)
I would call Hyatt for the Club room availability, as well as suite availability. For Kaanapali, you could pay club room rate and upgrade to a suite using 6,000 points over a 4 night period.. but thats about double the cost of a regular room. It is available for consideration.

Ok.. I was talking about HR Maui, and you were talking about Andaz Maui. HR Maui is a consideration for points upgrade to suite. I understand that there may be availability at Andaz Maui using points as well.. so that is a possibility.

canyonleo Oct 6, 13 10:42 pm

Do the TVs (system provider) in the guest rooms offer NFL Network? While I wouldn't watch TV on a vacation to a place like this, I'm not going to miss my weekly game, and my team happens to have a Thursday night game schedule during my travel.

I know I could call, but I thought I'd ask here first in case any knows (or anyone going soon can post)... THX

HawaiiTraveler1 Oct 6, 13 11:34 pm

Live Music/DJ?
 
I attended the grand opening of the Andaz in Wailea and they had a DJ and live drummer playing by the fire pit. I went last week and there was a guy playing guitar by the bar?? meh

HawaiiTraveler1 Oct 7, 13 12:00 am


Originally Posted by m0hamed (Post 21502549)
They would love it. The property is all about sun and swimming. I believe they even bought guests noodles (I didn't know what these were prior) simply because they asked.

There is a DJ station by the pool, but they had a live, and very good musician every night during sunset. You can open your balcony doors and listen, watch the sunset from the beach or pool, or shut your doors and you ain't hear it at all.

There is a kids club but I think the age range was 5-10? I'm not sure if the recreation attendants are trained lifesavers.



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