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-   -   Andaz Maui REVIEW - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/1499414-andaz-maui-review-master-thread.html)

jisaac Sep 25, 13 7:15 am

As much of the comments herein are nitpicky and may falsely influence some readers, I wanted to share to points:

- Andaz Wailea is a different feel than the other Hawaii Hyatt properties. I have stayed at each of the others a minimum of three times each. It is great to have another choice in Hawaii and to have a great property that offers high-end amenities and wonderful service. Each Hyatt property in Hawaii does have its pluses and minuses that match the wants of some while disappointing others.

- From the first page of this forum there is a lot of commentary but there are also a number of happy guests who enjoyed actual stays on-property. For future readers, take some of the previous comments with a grain of salt.

m0hamed Sep 25, 13 8:13 am

I am writing an extensive review with photos to give future guests a better understanding of the Andaz Wailea, rather than relying on some of the above.

We wanted to visit Hawai'i last year but decided to wait until the Andaz opened. We had just visited the HR Waikiki and the St. Regis Princeville.

The property is 20 mins from Maui airport, and in an upscale suburb of Maui surrounded by luxury hotels like the Four Seasons, a high end shopping centre with Chanel and LV, as well as stunning homes.

Driving into the resort there were always no less than 4 valets ready and waiting to take your bags and assist. They escort you to your 'host' (read front desk agent) who performs the same action, in the same manner at all other Andaz using an iPad. We had Ben who was so in incredibly cheerful. At this point I realised that I had left my credit card at the store up the road, and he quickly called them to make sure they had it and it was secure. I drove back (they offered to get it for me but I thought it would be quicker if I drove) and during that time Ben kept my husband company.

When I returned Ben ran through all of the features of the hotel, we were offered their signature Gin, Pineapple, Organge Juice and Guava cocktail and he made a really big point of "We love our Diamond guests here." Note that this was the first Andaz that our status was actually recognised in this way.

We were escorted to our Andaz Suite, Room 737 on the top floor. Most of the Suites are on the top floor, except for those on the corner which are on every level. Like the property the rooms are incredibly modern and sleek with the use of natural materials. The Andaz takes their environmental impact seriously, and it shows. Like the PH Maldives there are no plastic water bottles here, rather you are given 2 Andaz drink bottles to refill throughout your stay, and outside the main building staff will offer to fill them up for you.

Someone above said that the room blinds go up when you enter to wow you, but they actually keep the room cool when it's unoccupied and the a/c is off. The whole room is very high tech with automatic shutters, Toto bathroom fixtures, and the compendium is a feature of the TV. The TV will even guide you on how to connect your other devices.

The Andaz Suite is one living room, one bedroom, 1.5 bathrooms and 2 large balconies. The room is beautiful, has stunning water views and overlooks the pools. Note that at this property most of the rooms look inward see you will be seen in the pool in your swimmers.

One of my few criticism is the furniture. The couch was incredibly uncomfortable, I actually sat on the floor while watching TV, and as others have pointed out the outdoor furniture hurts to sit on after 15 or so minutes. You could use cushions or pillows to help but overall we tended not to sit there or on the sofas for this reason. Staff members had mentioned that many guests have now made these comments and furniture was being reviewed.

When wanting to use the pool you need to see a Recreation Attendant who will give you towels, cover your sunbed and even provide sunscreen if need be. These guys were soooo much fun. If you want to order and food or beverage then you need a server. Unlike other Andaz's the staff here are uniformed so are easily identifiable. We made comment that there is very little shade, even with the umbrellas. The cabanas are in fact $200 to rent and come with an 'amenity' or 'lunch' depending on who you spoke to. They are going to have work something out because when the hotel is busy, guests will simply not tolerate having empty cabanas when they hotel can't provide any shade by the pools. I know it may be common in the US, but at the W BCN, the cabanas are on a first come, first served basis.

There is an adults only pool next to the gym, which is very well equipped, however is the only pool to lack any kind of view so we chose not use it. We did not that there are some rooms here which have pool access, i.e. their balconies open up the a pool area next to the adults pool but these did not look like they were finished yet.

Also, there are some operational villas. We were told that the villa next to Morimoto was occupied by a guest staying for a month who chose to book it for a week. Prices were quoted for between $5,000 to $26,000? per night but I'm not sure those figures were right.

On the beach is the Andaz Beach Crew who I later found our were a completely separate company. They have a stand just before the beach where you can ask for help getting a sunbed and umbrella, rent snorkels and other equipment. Unlike the beaches in Waikiki or Kauai this beach is swimmable and doesn't have the rocks in the water we had to get used to looking out for. Most striking for me, and completely unexpected was the reef quality here. I snorkelled twice and saw fish, starfish and even swam with a turtle. It's not a feature the hotel markets but definitely worth doing.

The food quality here is very, very good. Others have made mockery of the food sourcing, however as the menu below states they source from: Ono Farms, Surfing Giat Dairy, Flo Farm, Evonuk Farms, Waipoli Hydroponic Napali, Ho'opono Farms and Ka'apa Farms. The end result is that the food is fresh and the ingredients top quality. Add to that that they have made a very strong point of trying to reflect local cuisine in a modern way.

The 'Breakfast Experience' in Andaz speak is one of the best I have ever had. I highly recommend the buffet, and we found out on our final day that you can also order a half serve of the a la carte menu as well. The restaurant is staffed with Chefs who will cut up the fruit display for you (yes, it's not just for show), cook you eggs or any of the dishes on the buffet made to order. The food is not labelled, rather there is a small sign indicating what kind of meat or fruit they contain which was a cute touch. You MUST try the Pork and Egg open buns and the Eggs Benedict made with Chicken Schnitzel and purple sweet potato (see below(. Some of the items we came to love weren't there every day and they were enthusiastic to make them for us. Note that you should tell them you are Diamond before or when you get your bill, otherwise it will post to your account and you have to get it removed.

Now, one thing to note if going soon. The ratio of staff to guests is very disproportionate. To be expected in a new hotel, but at breakfast EVERYONE will also how your food is, if they can get you anything etc. etc. This also happens when you pass through the lobby. They are all incredibly enthusiastic, and clearly proud of their hotel, but sometimes you just want to be left alone. We found ourselves exiting the breakfast by avoiding the restaurant, and tending to avoid the lobby for this reason.

We had dinner on our first night in the restaurant, but ended up just ordering burgers which weren't on the menu but we had a craving for. Again, they were happy to make it. Other than that we ate out, or a few times from the Market. The Market is a great concept, and is essentially a take away store open 24x7. They make a select menu of items (highly recommend the Pepperoni Flatbread Pizza), sandwiches and other meals for breakfast, lunch and dinner. They have a wide selection of alcoholic and non alcoholic drinks, souvenirs, snacks and a gelato bar which is to die for.

Something to note is that there is a bit of subtle upselling here. It is not in your face, but I wondered and had it confirmed that the servers by the pool are indeed trained to do so. One slight fault is that we didn't feel the cocktails were up to scratch. Given how impressive the food is, such as the open steak sandwich and the infamous onion rings, the cocktails really need to be of a higher standard.

Overall, this is without doubt the most modern of the hotels we stayed at in Hawai'i, and from what others have said is going to give the Four Seasons and even the St Regis a run for it's money. The GM made a point of finding us on our second day, and we spoke to him at length every day we were there. They know their market and I think they've really got the concept of an Andaz resort right. Typically Andaz have great hotels (such as WeHo, 5th Ave, Wall St) but the service is lacking, and they usually have an attitude of 'But we're not really a Hyatt.' That's not the case here.

The Andaz Wailea is a stunning property, and it was by far our favourite part of our vacation to Hawai'i. It's a nice balance between Waikiki and Kauai, the food is of gourmet quality, the pools are beautiful (even if no more than 4 feet deep) and the beach is magnificent. We were surprised at just how dated many of the hotels in Hawai'i are, and even the St Regis. we were disappointed by. The issue or furniture needs to be addressed, and shade by the pool, but if we were ever to return to Hawai'i this would be where we will go, and where I am recommending to all my friends to stay.

Grand entrance and Lobby

http://imageshack.us/a/img834/5871/csd8.jpg

http://imageshack.us/a/img24/1912/3pf5.jpg

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http://imageshack.us/a/img59/6716/3ofv.jpg
'Starry Night installation above the Communal Table (read actual Front Desk)

The Andaz Suite (sorry for the quality, these are husband's iPhone's shots)

http://imageshack.us/a/img22/3601/apb0.jpg

http://imageshack.us/a/img802/7045/pm0e.jpg
That hateful couch!

http://imageshack.us/a/img845/4798/0p2g.jpg

http://imageshack.us/a/img546/7025/du5f.jpg
The shutters can be opened to look through the bedroom to the ocean.

http://imageshack.us/a/img802/1976/frft.jpg

http://imageshack.us/a/img843/7886/7x2s.jpg
Corridor

The Pools

http://imageshack.us/a/img14/2319/f946.jpg

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http://imageshack.us/a/img826/5677/mvty.jpg

http://imageshack.us/a/img560/8838/qijs.jpg

m0hamed Sep 25, 13 8:35 am

Ka'ana Kitchen

http://imageshack.us/a/img22/6472/q6ou.jpg

http://imageshack.us/a/img15/9859/rnpt.jpg
Breakfast menu

http://imageshack.us/a/img266/4436/05ic.jpg

http://imageshack.us/a/img546/2595/rkxy.jpg

http://imageshack.us/a/img22/3256/negn.jpg

http://imageshack.us/a/img7/1566/7cog.jpg

http://imageshack.us/a/img853/2425/7n32.jpg

http://imageshack.us/a/img109/5349/59d0.jpg

Egg and Pork buns. AMAZING!

http://imageshack.us/a/img849/9453/tr0m.jpg
Eggs Benedict with Chicken Schnitzel

The Market
http://imageshack.us/a/img15/5633/g9mx.jpg

http://imageshack.us/a/img690/5714/il0b.jpg
Note the Boxed Water

Menu items from Bumbye Bar
http://imageshack.us/a/img34/5534/ru46.jpg
Open steak sandwich with waffle fries. These had corn and banana fritters underneath them.

http://imageshack.us/a/img69/2891/y5i0.jpg
http://imageshack.us/a/img855/7116/wn5t.jpg
The infamous onion rings!

http://imageshack.us/a/img571/9637/3p1t.jpg
I have not had an ice cream sandwich since I was 5!

RTW1 Sep 25, 13 9:14 am

Thanks, great review.

ma91pmh Sep 25, 13 9:18 am

gotta say this place looks awesome

any views on how it would be with "middle aged" kids? (9-11)

m0hamed Sep 25, 13 9:29 am


Originally Posted by ma91pmh (Post 21502493)
gotta say this place looks awesome

any views on how it would be with "middle aged" kids? (9-11)

They would love it. The property is all about sun and swimming. I believe they even bought guests noodles (I didn't know what these were prior) simply because they asked.

There is a DJ station by the pool, but they had a live, and very good musician every night during sunset. You can open your balcony doors and listen, watch the sunset from the beach or pool, or shut your doors and you ain't hear it at all.

There is a kids club but I think the age range was 5-10? I'm not sure if the recreation attendants are trained lifesavers.

ma91pmh Sep 25, 13 9:38 am

thanks for the feedback... it sounds great and think it will "fit". kids want to go to hawaii but i've been put off by the big developed resorts, this could be a nice fit. my kids swim 2 hours per day so my guess is they are going to be stronger swimmers than 99% of the adults :)

m0hamed Sep 25, 13 9:48 am

Then go. There's cool activities for families like the Ocean Centre, zip lining, horse riding, yacht cruise on the Kai Kanani which leaves from a nearby resort.

Oh, and the hotel offers morning and twilight 22:30 Outrigger paddle rides for free. The night time one comes with the story of the islands.

ma91pmh Sep 25, 13 9:51 am


Originally Posted by m0hamed (Post 21502666)
Then go. There's cool activities for families like the Ocean Centre, zip lining, horse riding, yacht cruise on the Kai Kanani which leaves from a nearby resort.

Oh, and the hotel offers morning and twilight 22:30 Outrigger paddle rides for free. The night time one comes with the story of the islands.

done. time for me to start pumping the manufactured spend on those ink cards!!!

suite2suite Sep 25, 13 11:51 am


Originally Posted by m0hamed

There is a DJ station by the pool, but they had a live, and very good musician every night during sunset. You can open your balcony doors and listen, watch the sunset from the beach or pool, or shut your doors and you ain't hear it at all.

Great review.
However the DJ station is closed. Probably it was too loud for some of the guests.

cmjaffe Sep 25, 13 3:57 pm

Can't wait for December
 
we're "torn" between GH Kauai, HR Maui but will DEFINITELY stay for a while at Andaz. Anybody else planning to stay for Xmas?
Carolyn

Ancien Maestro Sep 25, 13 8:22 pm


Originally Posted by cmjaffe (Post 21504911)
we're "torn" between GH Kauai, HR Maui but will DEFINITELY stay for a while at Andaz. Anybody else planning to stay for Xmas?
Carolyn

Just returned last month from GHK and HR Maui.. and its GHK hands down, although HR Maui is new and nicely renovated.

We found that GHK service and layout of the grounds to be impeccable. Will be returning next year.. I've currently have 21 nights at GHK booked.

Shall be in FL for Christmas Break.

tjbrooks Sep 26, 13 10:08 am

Awesome review. It sounds like they're being very receptive to feedback. I was one of the skeptical ones about their farm-table claims, but your pictures make it look amazing, there was just some bad info at first.
I highly recommend everyone try the apple bananas, (the browner the better), and the round yellow lilikoi (the wrinklier the better).

Has anyone noticed a kids menu?

calflygirl Sep 26, 13 3:22 pm


Originally Posted by tjbrooks (Post 21508998)
Awesome review. It sounds like they're being very receptive to feedback. I was one of the skeptical ones about their farm-table claims, but your pictures make it look amazing, there was just some bad info at first.
I highly recommend everyone try the apple bananas, (the browner the better), and the round yellow lilikoi (the wrinklier the better).

Has anyone noticed a kids menu?

One of the TripAdvisor reviews says that there are no kids menu, which is especially problematic considering the high caliber of food the hotel appears to offer. I'm hoping the hotel adds a kids menu before I go early next year. If not, it sounds like the staff is extremely accommodating and I'm sure they could come up with something. Or we find something in the Market, or my little one eats more "grown up" food. Regardless, I'm looking forward to a wonderful stay.

Keep up with the great reviews, gang!

jayer Sep 26, 13 6:43 pm

The Good, the Bad, and the Mystery
 
The Good:
  • Various pools with a view.
  • A quieter tranquility pool (with no view).
  • A real sand-bottom beach (Hawaii is usually full of rocks).
  • Decent if not great snorkeling at either end of the beach (staff members tell me it's more of a spearfishing reef for the locals if they go out far enough, but "some" fish to see and heavy on the turtles, but requires a bit of experience (meaning you have to have a clue and can't just throw the kids in. A bit shallow and lots of rocks just below surface).
  • Beach chairs are included.
  • Overwhelmingly very young and extroverted staff (mostly new to the industry so not yet jaded), who are only too happy to converse and help. (Personally I'm old and introverted. I just act out on FlyerTalk).
  • The breakfast experience (for $45 a person it should be an experience, but it really was). Not so much the best food you ever had as it really was a unique hour. (You can justify a few mattress runs just to be a Diamond for that price). I can't decide if I want to adopt the server or fly her in to meet our son.

The Bad
  • Even for an Andaz in Hawaii at Wailea the food is high.
  • I really don't like being forced to valet park. After having also visited the Maui Hyatt this trip, I am reminded space is tight and hotel guests are not always disciplined about taking a single spot, but it makes me feel like a dining captive (which may be their plan).
  • The rooms are quirky and small. A maze to get out your lanai door and the bath is cramped. But you do get the mandatory large but strange Andaz shower complete with optional voyeurism window.

The Mystery
  • The staff all seemed to know the place is at 38% occupancy. Another wing recently opened, but they are not expecting to be fully open, or much fuller, till a sold-out Christmas. Maybe they ratchet up staff a bit by then, but I doubt in the same proportions they are now. I really suspect the cute new kids don't realize what is coming (an opinion shared by one industry-veteran employee we spoke to). Guess we'll see if they can mantain the joy joy happy happy and nobody run out the door screaming when it is packed.
  • There are several pools, but time will tell if its enough to absorb a full hotel with a few teenagers thrown in the mix. Throw the same question in on the dining room.
  • As mentioned downthread and like I've seen in NYC, the average guest age in house was much older than the target market. So do they adjust to that or what? By the same token I'm not sure how many children the place can absorb before the vibe changes.

ma91pmh Sep 26, 13 7:02 pm

Nice write up jayer.

Your last point is a real interesting one. Even in the cities like NYC you see this issue with Andaz. They seem to be trying to appeal to a young hip crowd, but end up getting an older-was-hip-ten-years-ago-and-not-to-un-hip-now one.

In fact I question the branding of all these resort hotels. Park Hyatt Maldives (my fave place in the world!) is another example. I think they may need a new brand like "Andaz Resorts" or something completely new that is high end upscale resorts targeted to a would-be-hipper crowd. Seems like this place fits the bill and places like this and PHM should be branded on their own and not next to what are essentially city hotel brands.

My 2 cents

m0hamed Sep 27, 13 2:10 am

During our week there were young couples, older retirees, families with teens, families with newborns and gays. Looked very diverse to us.

FD1971 Sep 27, 13 4:29 am


Originally Posted by ma91pmh (Post 21511809)
Nice write up jayer.

Your last point is a real interesting one. Even in the cities like NYC you see this issue with Andaz. They seem to be trying to appeal to a young hip crowd, but end up getting an older-was-hip-ten-years-ago-and-not-to-un-hip-now one.

In fact I question the branding of all these resort hotels. Park Hyatt Maldives (my fave place in the world!) is another example. I think they may need a new brand like "Andaz Resorts" or something completely new that is high end upscale resorts targeted to a would-be-hipper crowd. Seems like this place fits the bill and places like this and PHM should be branded on their own and not next to what are essentially city hotel brands.

My 2 cents

Very good points, I commented on Hyatt´s huge problems regarding their Positioning also in post # 151.

It is not uncommon to have a demographic older than originally targeted, especially in the luxury segment and above, however the Andaz case is a special one.

It is very difficult to remember another brand desperately trying to be as hip & cool as Andaz, unfortunately for Hyatt the market was never willing to follow their lead into this Ian Schrager / W / independant design hotel dominated segment.

So six years after the first Andaz at LSS, the brand is lost somewhere between organic $ 12 onion rings and DJ´s by the pool and downscaled mini bars trying to explain to customers that an Orangina is hip, urban, if not organic.

Again, it seems to work in San Diego on weekends, in West Hollywood on a few more days, but under the bottom line, it is a disgrace for a brand that used to lead the industry in Innovation, Architecture and Design.

FD1971 Sep 27, 13 4:36 am


Originally Posted by jayer (Post 21511719)


The Mystery
[LIST][*]The staff all seemed to know the place is at 38% occupancy. Another wing recently opened, but they are not expecting to be fully open, or much fuller, till a sold-out Christmas. Maybe they ratchet up staff a bit by then, but I doubt in the same proportions they are now. I really suspect the cute new kids don't realize what is coming (an opinion shared by one industry-veteran employee we spoke to). Guess we'll see if they can mantain the joy joy happy happy and nobody run out the door screaming. [*]There are several pools, but time will tell if its enough to absorb a full hotel with a few teenagers thrown in the mix. Throw the same question in on the dining room.


I never experienced any Hyatt Resort that functioned well during 100% occupancy, even the ones with plenty of real estate like the Grand Bali, Grand Cypress or Lost Pines.

I always tried to avoid them and arrived a week after the huge crowds left.

With far less real estate available and an unexperienced staff at Wailea, I can only recommend to consider the Options.

You do not buy a car during the first months of production, even the ones from Germany, so you should also not expect too much from a hotel during the first months of operation, even from a Hyatt

FD1971 Sep 27, 13 4:45 am


Originally Posted by m0hamed (Post 21502262)

$ 12.35 is the price charged for onion rings at the Arizona Biltmore, a Waldorf Resort.

I have to admit they were delicious. The serving was about double the size you can see here.

BTW,

Mohamed, Thanks for the post. ^

ma91pmh Sep 27, 13 5:28 am


Originally Posted by m0hamed (Post 21512990)
During our week there were young couples, older retirees, families with teens, families with newborns and gays. Looked very diverse to us.

sorry this made me LOL and think of this:

Let's eat grandma.
Let's eat, grandma.

Commas save lives. :D

m0hamed Sep 27, 13 5:32 am


Originally Posted by FD1971 (Post 21513303)
It is very difficult to remember another brand desperately trying to be as hip & cool as Andaz, unfortunately for Hyatt the market was never willing to follow their lead into this Ian Schrager / W / independant design hotel dominated segment.

Other than a few exceptions in Asia, such as the W HKG, Ws are more style than substance and IMO have major issues with providing a decent standard of customer service.

Other than checking out of the Andaz San Diego because of the rooftop noise, and the odd suite layouts at Liverpool Street, we haven't had any major issues at Andaz.

nnn Sep 27, 13 9:21 am


Originally Posted by m0hamed (Post 21502143)
We made comment that there is very little shade, even with the umbrellas. The cabanas are in fact $200 to rent and come with an 'amenity' or 'lunch' depending on who you spoke to. They are going to have work something out because when the hotel is busy, guests will simply not tolerate having empty cabanas when they hotel can't provide any shade by the pools. I know it may be common in the US, but at the W BCN, the cabanas are on a first come, first served basis.

Thanks for the great review, m0hamed. Too bad about the lack of ample shade at the main pool unless you want to pay $200 for a cabana. That alone is a deal-breaker for us. Free cabanas is one of the reasons we consistently stay at FS hotels in Hawaii.

m0hamed Sep 27, 13 3:36 pm


Originally Posted by nnn (Post 21514438)
Thanks for the great review, m0hamed. Too bad about the lack of ample shade at the main pool unless you want to pay $200 for a cabana. That alone is a deal-breaker for us. Free cabanas is one of the reasons we consistently stay at FS hotels in Hawaii.

DUring our time they remained empty. One of the Recreation Attendants tried his hardest on our final day when we were very sunburnt, and said: "Look, noone uses them, I'll get you one I just need my manager to say yes." He spoke to his manager a short distance from us and he clearly said no.

As a new hotel this is shortsighted. You should give them to people on request, and reconsider it when they are sunburnt when it's 2PM and it's clear that noone is renting them for the day.

ma91pmh Sep 27, 13 4:05 pm


Originally Posted by nnn (Post 21514438)
Free cabanas is one of the reasons we consistently stay at FS hotels in Hawaii.

I'd say they are price-bundled, not free ;)

eltex Sep 27, 13 6:12 pm


Originally Posted by ma91pmh (Post 21516493)
I'd say they are price-bundled, not free ;)

Agreed. Of course, I don't think $200 is what they bundle in. Maybe closer to $50-75. For us fair-skinned people with Irish ancestors, more than an hour or two in such bright sunlight will keep us burnt and peeling for the rest of our vacation.

Maybe just swing through costco or bring from home a Noah's Tarp.

http://www.rei.com/product/808940
http://i168.photobucket.com/albums/u...lr8/Kelty1.jpg

Ancien Maestro Sep 27, 13 6:19 pm


Originally Posted by m0hamed (Post 21516362)
DUring our time they remained empty. One of the Recreation Attendants tried his hardest on our final day when we were very sunburnt, and said: "Look, noone uses them, I'll get you one I just need my manager to say yes." He spoke to his manager a short distance from us and he clearly said no.

As a new hotel this is shortsighted. You should give them to people on request, and reconsider it when they are sunburnt when it's 2PM and it's clear that noone is renting them for the day.

So there are no free umbrellas out by the pool or by the ocean?

m0hamed Sep 27, 13 6:41 pm


Originally Posted by Ancien Maestro (Post 21517023)
So there are no free umbrellas out by the pool or by the ocean?

There are but by midday each day the wind swept up so much that everyone left. In fact on one day the wind was so bad they closed all the umbrellas by the pools too.

And guests should have a choice to have shade on the beach or by the pools, that's the point. The staff know this is an issue as it has been brought up by many.

Oddly, they had been 'trained' on where the most shade is but by midday the position of the sun hits you directly and gets worse throughout the afternoon as the walls that provide shade are behind you.

m0hamed Sep 27, 13 6:42 pm


Originally Posted by ma91pmh (Post 21513472)
sorry this made me LOL and think of this:

Let's eat grandma.
Let's eat, grandma.

Commas save lives. :D

I forfeit accurate punctuation when typing on an iPhone.

pinkdog Sep 28, 13 1:26 am


Originally Posted by m0hamed (Post 21502666)
Then go. There's cool activities for families like the Ocean Centre, zip lining, horse riding, yacht cruise on the Kai Kanani which leaves from a nearby resort.

Oh, and the hotel offers morning and twilight 22:30 Outrigger paddle rides for free. The night time one comes with the story of the islands.


Staying at the andaz now. They don't always offer the twilight times. Only when its full moon. The regular times are 7:30 or 10:30

m0hamed Sep 28, 13 7:30 pm

WAILEA rate code
 
So my PL agent is saying that under the WAILEA code, it is ineligible for the New Possibilities promotion. I can't see anything in the T/Cs to confirm this, though?

baclubflyer Sep 29, 13 3:32 am

Has the restaurant Morimoto Maui opened?

RTW1 Sep 29, 13 5:05 am


Originally Posted by m0hamed (Post 21521832)
So my PL agent is saying that under the WAILEA code, it is ineligible for the New Possibilities promotion. I can't see anything in the T/Cs to confirm this, though?

Sounds like BS to me.... normally all of the offer codes are valid for stay credit and therefore for promotions as well. What does sometimes happen is that there is a rate where you get a last night free, and that free night doesn't count as a night for GP.

m0hamed Sep 29, 13 7:36 am


Originally Posted by RTW1 (Post 21523226)
Sounds like BS to me.... normally all of the offer codes are valid for stay credit and therefore for promotions as well. What does sometimes happen is that there is a rate where you get a last night free, and that free night doesn't count as a night for GP.

That's what I thought. Out of 7 nights we got two free, do I expected five to be part of the promo.

Ancien Maestro Sep 29, 13 10:26 am


Originally Posted by m0hamed (Post 21523558)
That's what I thought. Out of 7 nights we got two free, do I expected five to be part of the promo.

This certainly wasn't clear on the offer.

I guess Hyatt is trying to save $$$ on points where they can. If they don't need to offer points for stays, they'll default to not offering such.

During the challenge, I received the 1,000 per night for the first six nights. I found that the extra points were useful to get me going on the program. There is a rhyme and reason why Hyatt does what they do.

suite2suite Sep 29, 13 11:03 am


Originally Posted by RTW1 (Post 21523226)
Sounds like BS to me.... normally all of the offer codes are valid for stay credit and therefore for promotions as well.
What does sometimes happen is that there is a rate where you get a last night free, and that free night doesn't count as a night for GP.

"

Yes, that is correct however it has always been my experience that the last night free counts as a night for GP and Promotions.

The reason is the reservation shows a price for each and all nights and the price of the last night is deducted at the time of check-out thereby lowering the average price of each night.
For this reason and the fact that there is no mention to the contrary in the rate details, all nights should count toward elite status and promotions as well.

RTW1 Sep 29, 13 11:18 am


Originally Posted by suite2suite (Post 21524391)
The reason is the reservation shows a price for each and all nights and the price of the last night is deducted at the time of check-out thereby lowering the average price of each night.
For this reason and the fact that there is no mention to the contrary in the rate details, all nights should count toward elite status and promotions as well.

That's not really what happens. You simply get a free night just like if you had an award night. I also did some wishful thinking last year when I used one of these rates..... but they simply don't charge you for the night (against whatever rate is applicable) and that is also clearly shown in the rate description, so not much grounds to claim it was a paid night. And that's one of the criteria to get the night credited....

So I understand where they are coming from. It's not like it's advertised as an xx% discount, but quite clearly a free night.

But I do realize that it's not something that is universally applied, but what is with the state of the Hyatt IT. After all these years they still aren't able to consistently apply the Diamond amenity points at HP;s :-).

suite2suite Sep 29, 13 11:31 am


Originally Posted by m0hamed (Post 21523558)
That's what I thought. Out of 7 nights we got two free, do I expected five to be part of the promo.

You can expect all 7 nights to be part of the "New Possibilities Promotion".

RTW1 Sep 29, 13 11:35 am

No you cannot, as mentioned it varies by how the hotel processes your stay..... but GP have a case denying any of the free nights to count.

suite2suite Sep 29, 13 11:53 am


Originally Posted by RTW1 (Post 21524520)
No you cannot, as mentioned it varies by how the hotel processes your stay..... but GP have a case denying any of the free nights to count.

Yes, it varies by how the hotel processes your stay but in the majority of cases it is up to the hotel to decide if and what nights are eligible.


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