Originally Posted by Biggie Fries (Post 24606241)

Look on the website right now ... they seem to have backtracked somewhat -- resort fee will only apply to reservations made as of today forward

Originally Posted by exmike (Post 24606178)

Its incredible how far this property has fallen in year. I was pretty sure I would never return to this property, but now this resort fee BS seals the deal. Retroactive resort fee is total BS. About the most customer-unfriendly you could conjure up short of increasing the price of the room post-booking (which is essentially what it is). Time to bombard review sites with negative reports. Disgusting.

For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access

For all
No resort fee --> retroactive exorbitant resort fee
Free canoe ride --> no longer free
Cash and points availability --> questionable availability
Compulsory rip off valet parking (unchanged)

Am I missing anything?

Originally Posted by 1fan (Post 24606786)

Just finished a 11 day stay 7 days P & C 4 days $600 a night with DSU

Even with all the changes what is a better deal for a suite thats easy to get in the Hyatt system?

Originally Posted by 1fan (Post 24606786)

Just finished a 11 day stay 7 days P & C 4 days $600 a night with DSU
-Nicest suite upgrade we have ever had its a $600 a night vaule here
-Breakfast better than most all Hyatts I have stayed except Park Hyatt New York the --view is great paid $21 for one waffle once wont do that again
-$30 valet Its a $1250 a night retail suite who cares its the same everwhere in Wailea.
-$40 retroactive resort fee is crap but Im surprised there wasnt one before.

Even with all the changes what is a better deal for a suite thats easy to get in the Hyatt system?

Originally Posted by Biggie Fries (Post 24606241)

Look on the website right now ... they seem to have backtracked somewhat -- resort fee will only apply to reservations made as of today forward

Originally Posted by todorovic (Post 24604816)

Wirelessly posted (iPhone 5: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B466 Safari/600.1.4)



Yes. However, the fact you're on an award stay won't take care of the parking fees

Originally Posted by 1fan (Post 24606786)

-$30 valet Its a $1250 a night retail suite who cares its the same everwhere in Wailea.

Originally Posted by prostaff95 (Post 24607669)

From this link: http://maui.andaz.hyatt.com/en/hotel...ee-policy.html, I don't see where it says the resort fee will only apply to reservations going forward. Where do you see that? Thank you.

Originally Posted by exmike (Post 24606178)

Its incredible how far this property has fallen in year. I was pretty sure I would never return to this property, but now this resort fee BS seals the deal. Retroactive resort fee is total BS. About the most customer-unfriendly you could conjure up short of increasing the price of the room post-booking (which is essentially what it is). Time to bombard review sites with negative reports. Disgusting.

For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access

Originally Posted by exmike (Post 24606178)

Its incredible how far this property has fallen in year. I was pretty sure I would never return to this property, but now this resort fee BS seals the deal. Retroactive resort fee is total BS. About the most customer-unfriendly you could conjure up short of increasing the price of the room post-booking (which is essentially what it is). Time to bombard review sites with negative reports. Disgusting.

For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access

For all
No resort fee --> retroactive exorbitant resort fee
Free canoe ride --> no longer free
Cash and points availability --> questionable availability
Compulsory rip off valet parking (unchanged)

Am I missing anything?

Originally Posted by prostaff95 (Post 24607669)

From this link: http://maui.andaz.hyatt.com/en/hotel...ee-policy.html, I don't see where it says the resort fee will only apply to reservations going forward. Where do you see that? Thank you.

Originally Posted by Football Fan (Post 24608526)

Wait...they are not giving Diamonds spa access? Sorry, I haven't followed the whole thread. This sounds ridiculous?!

Originally Posted by exmike (Post 24608636)

I guess I should say complimentary access

Originally Posted by Football Fan (Post 24608662)

I have never been to any Hyatt brand hotel where I did not receive complimentary spa access as a diamond member. And I have been to about 60 of them.

Originally Posted by Football Fan (Post 24608662)

I have never been to any Hyatt brand hotel where I did not receive complimentary spa access as a diamond member. And I have been to about 60 of them.

Originally Posted by PortlySpartacus (Post 24608899)

I have been a Diamond member for about 2 years now and I have never heard of this complimentary spa access for diamonds......

The Hyatt website doesn't list this as a diamond benefit, is this some type of un-written rule of diamond membership? How do you know if you will be charged or not?

Originally Posted by hailstorm (Post 24608921)

Ask them?

Originally Posted by 777 global mile hound (Post 24606954)

Great to hear!
You are making me less concerned about my stay!
I'll reserve comments till after my stay @ Andaz Maui.The folks I have been in touch with there seem remarkable
but Park Hyatt Vienna had real wow factor to me with suite upgrades unlike Park Hyatt New York which I thought was attractive but below average in many ways.
Even the non suites were lovely at Park Hyatt Vienna

Originally Posted by 777 global mile hound (Post 24604154)

I'm surprised quite frankly on a number of counts
First the property had no resort fees and now mandatory fees suddenly proposed
Second retroactive resort fees? I've never heard of that :rolleyes::td::confused:
Third its one thing to start out at $20 or $25 a night but $40? Really do I hear 75 a night down the road?
For a moment I thought it was an April Fools Joke

I certainly in my decades with Hyatt thought I have seen just about every good and bad examples of business behavior
but this takes the prize for real bad judgment in recent memory.
I'd highly question the legality from a lawyers perspective.
Would certainly not be the least bit surprised if the property gets sued for the non disclosed change to what essentially is a good faith written and agreed upon contract in advance.
It sure seems like the hotel is setting itself up. Hopefully the hotel consulted with a few Hyatt lawyers for their own sake/risk exposure

I booked two rooms on Cash and Points.
Just got in under the deadline for the new nuisance fee
My instinct says the policy is property driven with Hyatt going along with the bizarre policy to make the owners happy
at the expense of Hyatt's customers and typically wise decision making.
I heard the property is doing well so this is all the more surprising that they are taking it to the extreme

I'm trying to stay optimistic for my upcoming stay but starting to think I should have booked the older Hyatt which has never been confrontational with policies in my memories.
This is now two serious strikes IMHO
Hoping my stay goes much better than their obviously flawed policy making :eek:;)
I'm prepared to go to the Four Seasons or Fairmont if it doesn't go reasonably well.

Originally Posted by Andaz Maui (Post 24608936)

We're looking forward to welcoming you to our 'ohana!

Originally Posted by obscure2k (Post 24608989)

Thank you for the Ohana welcome. One of my complaints is that no-one in reception ever mentioned that the Ohana Lounge was available. As we had to wait several hours until our room was ready, I really thought that this act of omission was a great dis-service. The Ohana Lounge is the perfect place to change into swim suits, freshen up, take a shower. There are even lockers. We found out about this very welcoming Ohana Lounge almost by accident. I believe it is one floor down from lobby level. It is a lovely lounge. Had we been notified during check in of this Lounge, we would have changed into our swimsuits and enjoyed 3 more hours in the sun at the glorious pools. I was there in February and am returning in September.

Originally Posted by Andaz Maui (Post 24608944)

Aloha! The resort fee is also not retroactive. Those who have current reservations will not be charged a resort fee. They can opt in to have full access, but that’s a personal decision. The program was announced yesterday for all reservations made after April 2nd. The resort fee will be applicable for stays after June 1.

Originally Posted by Andaz Maui (Post 24608985)

Aloha,
Beginning today (April 2, 2015) for new reservations booked for travel from June 1, 2015 a resort fee of $40 per day will be added to the daily rate. As an Andaz we strive to listen to our guests and evolve to their needs and wants. Since opening in 2013 one of the comments we keep hearing is that people don’t want to be “nickle and dimed” throughout their stay. We want our guests to arrive a visitor and depart a local and we’re excited to launch a resort fee experience like no other. Guests won’t just get local calls and wifi, they’ll receive beach activities, cultural experiences, fitness classes and the tools to capture your Maui memories. We estimate the value at about $350+ per person, per day, if a guest takes advantage of the offerings (full list of inclusions can be seen here >> http://maui.andaz.hyatt.com/en/hotel...ee-policy.html.

The resort fee is also not retroactive. Those who have current reservations will not be charged a resort fee. They can opt in to have full access, but that’s a personal decision. We would never start a new program without full disclosure. The program was announced yesterday for all reservations made after April 2nd. The resort fee will be applicable for stays after June 1. I hope this helps clarify and we look forward to welcoming you to the resort!

Originally Posted by jepiv (Post 24610345)

Don't you mean OPT OUT?? Reservation was made in December 2014. How is this NOT retroactive??? **COUGH COUGH**

Originally Posted by Andaz Maui (Post 24608985)

Aloha,
Beginning today (April 2, 2015) for new reservations booked for travel from June 1, 2015 a resort fee of $40 per day will be added to the daily rate. As an Andaz we strive to listen to our guests and evolve to their needs and wants. Since opening in 2013 one of the comments we keep hearing is that people don’t want to be “nickle and dimed” throughout their stay. We want our guests to arrive a visitor and depart a local and we’re excited to launch a resort fee experience like no other. Guests won’t just get local calls and wifi, they’ll receive beach activities, cultural experiences, fitness classes and the tools to capture your Maui memories. We estimate the value at about $350+ per person, per day, if a guest takes advantage of the offerings (full list of inclusions can be seen here >> http://maui.andaz.hyatt.com/en/hotel...ee-policy.html.

The resort fee is also not retroactive. Those who have current reservations will not be charged a resort fee. They can opt in to have full access, but that’s a personal decision. We would never start a new program without full disclosure. The program was announced yesterday for all reservations made after April 2nd. The resort fee will be applicable for stays after June 1. I hope this helps clarify and we look forward to welcoming you to the resort!

Originally Posted by m0hamed (Post 24610484)

Can you read? They are saying for reservations already made you won't be charged, however you can opt in to take up the resort fee benefits if you wish.

Originally Posted by jepiv (Post 24610516)

But if I have the choice to opt-in, it should not ALREADY be reflected in my PREVIOUSLY made reservation. Both Award Wallet and my Hyatt.com account show a NEW total. Meaning when I check in, I have to opt OUT.

Originally Posted by Football Fan (Post 24610674)

We will be checking in tomorrow and I am curious whether they indeed have botched it with the suite upgrade, as the reservation seems to indicate when I open it on goldpassport.com.

Originally Posted by canyonleo (Post 24610858)

Why worry about it, instead of doing something about it?

Originally Posted by Football Fan (Post 24611169)

I am not worried. I like the suspense ;).

Originally Posted by Andaz Maui (Post 24608985)

Aloha,
Beginning today (April 2, 2015) for new reservations booked for travel from June 1, 2015 a resort fee of $40 per day will be added to the daily rate. As an Andaz we strive to listen to our guests and evolve to their needs and wants. Since opening in 2013 one of the comments we keep hearing is that people don’t want to be “nickle and dimed” throughout their stay. We want our guests to arrive a visitor and depart a local and we’re excited to launch a resort fee experience like no other.