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-   -   Andaz Maui REVIEW - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/1499414-andaz-maui-review-master-thread.html)

hailstorm Sep 10, 13 10:46 pm


Originally Posted by Rusikusa (Post 21423594)
P. S. Yesterday ordered Piña Colada and bartender didn't know how to make it...

Ask for a Screaming Viking next time. Cucumber bruised slightly.

welch Sep 11, 13 1:16 am

Ah.... techno. Wednesday, September 4, beginning about 6 PM-ish. The DJ's in the rain? I remember it a little too well.
As to the shallow sinks, please re-read. This was not the only issue with the bath.

That aside, I'm impressed to hear that the resort has so quickly responded to issues. This is very much in it's favor. Any property just opening will have kinks to work out and it appears Andaz is very receptive to feedback; that's fantastic.

salvag Sep 11, 13 4:52 am


Originally Posted by Milezjunkie (Post 21423413)
It amazing how many people, especially those that haven't even been to the Andaz, are complaining so much. I was there the first 6 nights the resort was open and never heard loud techno music. Not even close.

All alcoholic mixed drinks are made with two ounce pours. That is heavy on alcohol so whoever said the drinks didn't give you any value for the money please explain what you mean. If you get a drink at Grand Wailea you are getting 1.5 ounce pours. I know this from experience and because the bartender I got to know at Andaz told me this and he came to Andaz from the Grand Wailea.

This resort had little corporate influence according to the employees I spoke with. They have casual uniforms and when I asked about them I was told the GM hand selected the uniforms which are dresses for the women in the lobby, shirts and Hawaiian shirts or Nike shirts, etc.

The lanai chairs are horrible. My only thought was the cushions just haven't arrived yet but maybe they meant them to be like that??

I said this upthread but the Ka'ana Kitchen for dinner is a waste of money. We spent $100 and literally went to the cafe to fill up after dinner. Regarding breakfast, someone is complaining that the buffet has canteloupe, watermelon, and honey dew because they're crappy and star fruit, papaya, pineapple and guava because they are cheap??? What else would you like? A plum? Name what better fruit there is. I don't see guava and papaya at many restaurants.

And yes, the rooms have 2-inch deep sinks. If that is a deal broker you should find another hotel. I can't understand why someone can't rinse a bathing suit in the tub or shower??? So many complaints it is comical.

I agree with everything you said. The amount of nitpicking in this thread is comical. Whaaaaaaa the music is too loud and the chairs hurt my butt. Whaaaaaa I can't rinse my bathing suit and the fruit..... DON'T GET ME STARTED ON THE FRUIT!! The hotel has been open for a week and this is what people are complaining about? I'd say that is a pretty good opening if this is the worst people have to say. You expect this place to be 100% perfect on day 1? I don't think any hotel could manage that. This is why I booked in November. Everything will be perfected by then. Honestly though, get real people.

JetAway Sep 11, 13 6:33 am


Originally Posted by salvag (Post 21424720)
I agree with everything you said. The amount of nitpicking in this thread is comical. Whaaaaaaa the music is too loud and the chairs hurt my butt. Whaaaaaa I can't rinse my bathing suit and the fruit..... DON'T GET ME STARTED ON THE FRUIT!! The hotel has been open for a week and this is what people are complaining about? I'd say that is a pretty good opening if this is the worst people have to say. You expect this place to be 100% perfect on day 1? I don't think any hotel could manage that. This is why I booked in November. Everything will be perfected by then. Honestly though, get real people.

Given the rates, I think folks have a right to point out needed improvements.

tjbrooks Sep 11, 13 6:47 am


Originally Posted by Milezjunkie (Post 21423413)
I said this upthread but the Ka'ana Kitchen for dinner is a waste of money. We spent $100 and literally went to the cafe to fill up after dinner. Regarding breakfast, someone is complaining that the buffet has canteloupe, watermelon, and honey dew because they're crappy and star fruit, papaya, pineapple and guava because they are cheap??? What else would you like? A plum? Name what better fruit there is. I don't see guava and papaya at many restaurants.

I was just questioning their claim of "farm-to-table" (as was another). In that case "better" means local, in season produce and meats. Doubtful that this is the case for the reasons I listed. Seems a case of style over substance, which your review seems to confirm. If you dont already, I recommend going to the farmer's markets around the islands. You're missing out on some amazing stuff.

peteropny Sep 11, 13 7:32 am

Ok please do not bicker with others in the thread. Yes, some comments are rather nitpicky but can be useful. Properties monitor comments on Flyertalk and many do adjust their procedures (or not). But remember that each stay is a unique set of circumstances and expectations, so comments are a reflection of that. Also, this is a highly anticipated property that is fairly pricey so expectations were probably on the high side.

Think you.

Peteropny - co-mod - Hyatt

akp Sep 11, 13 1:59 pm

About the perceived complaining...
 
I'm traveling to Maui in March and have held off booking until reviews on Andaz Maui came out.

The "complaints" reviled by some in this thread are critical information to me.

Techno music makes me insane, and if that is the vibe at Andaz Maui I want to book elsewhere. (My husband and I stayed at a Renaissance in Miami that had pounding techno from 10am until 10pm. No amount of white noise / fans / headphones we had at our disposal could block it.

Uncomfortable balcony furniture is also an important issue (which will likely not change, as the music could). I want to be able to relax and enjoy the view that I'm paying dearly for.

Thanks to all who have reported their experiences.

Anita

nnn Sep 11, 13 2:49 pm

Can anyone who's been there elaborate on the availability of shade by the main pool (not the adult pool), particularly cabanas? Any charge for the cabanas?

ETA: I was told by phone there are three cabanas, first come first served, so curious whether, at least so far, they have been gone quickly or generally available.

hawkswin Sep 11, 13 3:19 pm

Figured I should note that on checkout, none of the tips were applied for the Diamond breakfast so those who'd like to leave something for the staff should do it in cash. Not a big deal but with how helpful they are, I wish they would've been applied or I had known to leave cash.

Also in regards to the shallow sinks, I do think it's a design issue which I didn't like and even Tyler Brule pointed out in his weekend Financial Times column this past weekend they ought to be done away with. (article has paywall) At your service By Tyler Brûlé

ryandc99 Sep 11, 13 5:06 pm


Originally Posted by hawkswin (Post 21428071)
Figured I should note that on checkout, none of the tips were applied for the Diamond breakfast so those who'd like to leave something for the staff should do it in cash. Not a big deal but with how helpful they are, I wish they would've been applied or I had known to leave cash.

Also in regards to the shallow sinks, I do think it's a design issue which I didn't like and even Tyler Brule pointed out in his weekend Financial Times column this past weekend they ought to be done away with. (article has paywall) At your service By Tyler Brûlé

Gratuity for Diamond Breakfast is included, if that was on your bill you should give them a call to have it removed.

Mommy Points Sep 11, 13 7:05 pm


Originally Posted by nnn (Post 21427919)
Can anyone who's been there elaborate on the availability of shade by the main pool (not the adult pool), particularly cabanas? Any charge for the cabanas?

ETA: I was told by phone there are three cabanas, first come first served, so curious whether, at least so far, they have been gone quickly or generally available.

Didn't see a single person in the during our trip. Barely saw another person in the pool. Can't remember how many cabanas there were exactly, but there were several.

Ancien Maestro Sep 11, 13 8:28 pm


Originally Posted by ryandc99 (Post 21428642)
Gratuity for Diamond Breakfast is included, if that was on your bill you should give them a call to have it removed.

Orange County HR took care of the gratuity for me.. HR Maui did not, and I paid the gratuity for the 5 morning breakfast buffets on invoice. Is the gratuity policy different which each hotel for Diamond?

thestallion123 Sep 11, 13 9:06 pm

What are the cabana charges like at the pool?

ryandc99 Sep 11, 13 9:35 pm


Originally Posted by Ancien Maestro (Post 21429577)
Orange County HR took care of the gratuity for me.. HR Maui did not, and I paid the gratuity for the 5 morning breakfast buffets on invoice. Is the gratuity policy different which each hotel for Diamond?

No. It is Hyatt GP policy and included in the terms and conditions page for diamond benefits that breakfast charges, including tax and gratuity are expressly included. If you were charged it was incorrect. You are due a refund.

After reading your post again, you don't pay gratuity on diamond breakfast. At HR Maui don't they have a lounge? Did you choose to eat breakfast at the restraunt?

peteropny Sep 12, 13 7:54 am


Originally Posted by ryandc99 (Post 21429807)
No. It is Hyatt GP policy and included in the terms and conditions page for diamond benefits that breakfast charges, including tax and gratuity are expressly included. If you were charged it was incorrect. You are due a refund.

This policy seems to be inconsistently applied amongst properties - some say its included, others will take off the folio the amount you write in, others will charge you for the amount you write in. This statement is not an invitation to rehash this topic which has been discussed extensively in the past.

Milezjunkie Sep 12, 13 9:52 am


Originally Posted by akp (Post 21427646)
I'm traveling to Maui in March and have held off booking until reviews on Andaz Maui came out.

The "complaints" reviled by some in this thread are critical information to me.

Techno music makes me insane, and if that is the vibe at Andaz Maui I want to book elsewhere. (My husband and I stayed at a Renaissance in Miami that had pounding techno from 10am until 10pm. No amount of white noise / fans / headphones we had at our disposal could block it.

Uncomfortable balcony furniture is also an important issue (which will likely not change, as the music could). I want to be able to relax and enjoy the view that I'm paying dearly for.

Thanks to all who have reported their experiences.

Anita

You should absolutely book elsewhere. While you're in Maui check out the hotel so you can book next time. But definitely don't book in March!

nnn Sep 12, 13 12:46 pm


Originally Posted by thestallion123 (Post 21429720)
What are the cabana charges like at the pool?

I was told by phone that there are three cabanas at the main pool, no charge, first come first serve. Not sure if there are other cabanas elsewhere, or if they come with a charge.

welch Sep 12, 13 3:23 pm

And I was told, on property, that there's a $200.00 per day charge for the cabanas but that includes lunch "made in the cabana", whatever that means. It also included soft drinks.

Unless this policy has rapidly changed, it should be verified before you count on gratis cabana use. I'm guessing there's a reason no one was in them.

nnn Sep 12, 13 3:46 pm

I'll say my cabana info above was given by the woman who answers the main hotel phone, so take what she said with a grain of salt.

jean9nine Sep 13, 13 12:56 am

Just checked in a few hours ago and the views are gorgeous. The pictures don't do it justice. All the staff we've come in contact with have been wonderful. Chose points for the diamond amenity at check in after finding out that the only other option for today's amenity is "pork rillettes with mango chutney" and no wine or other beverage included. When we got to our room we found the pork rillettes already waiting for us as a gift for my husband's birthday, and although the gesture was appreciated, after sampling it we were glad we had chosen the points amenity.
Late check out was not mentioned during check in so I called downstairs to confirm it. The woman who answered politely told me I would need to call back the evening before departure because the room we are occupying is already booked. Not at all surprising given the location that this place may be classified as a resort and thus late checkout is not guaranteed for Diamonds, but the property is not listed on http://www.hyattresorts.com and I don't know where else resort status can be verified.

jisaac Sep 13, 13 3:30 am

Tonight is my last night in Hawaii, tomorrow night me and my family will head home. We had a wonderful 18-day trip that began at the Grand Hyatt Kauai, then Oahu staying at the JW Ihilani, and finished at the Andaz Wailea.

This is a new hotel and there are some things to work out. Yes, there is construction happening at the villas and at Morimoto's. There is noise from this construction. There are a lot of staff members serving a small number of guests. This is an expensive area and prices do reflect what I anticipate and commonly see at high-end hotels.

The property is beautiful and sits on a wonderful beach. In fact the beach makes me wonder why I ever stayed in Lahina or Kanapali. There is nice snorkeling at the hotel (straight out from the beach ~30 yrds then head left there is a nice reef). The pools have a lot of seating and with the small number of guests the tiers offer a lot of privacy. As we traveled with my wife, 2 year old daughter, nanny, and myself we found the suite to be comfortable. The furnishings and overall design of the room, common spaces, and pool are all very nice.

While there was a lot of staff on duty they each were friendly and caring AND genuinely wanted to assist. There are some staff who are efficient and did their job well and there was staff who were top notch. My daughter is very outgoing and happy to offer an "Aloha" and high-five to everyone. Many staff members looked out for her and sometimes even "prepared" for her by having a flower, crayons, or something else special pre-set or waiting. We love the GH Kauai and the wonderful staff there, but no one (even the waitress we had four days in a row at the pool) remembered her or went out of their way for her. Want to make a mom and dad feel special? Take care of their kids.

We met a number of guests at the property who shared similar positive thoughts of their experience. The Andaz Wailea will hit their stride and work through any kinks that exist. IT will be on our list of hotels to return to. Their vibe is warm and modern that is targeted for upscale guests looking for something other than a Ritz Carlton or St. Regis experience.

I will share more detail when I return home, for now I am going to get some rest so we can enjoy our last day tomorrow.

FD1971 Sep 13, 13 5:00 am


Originally Posted by jisaac (Post 21437266)

The Andaz Wailea will hit their stride and work through any kinks that exist.

Unfortunately, most of the Andaz properties never made it to that point resulting in rather disappointing reviews and nothing more than solid 3-4 star properties and without any real chance to be more, e.g. being closer to the quality of service offered by a Park Hyatt.

salvag Sep 13, 13 11:39 am


Originally Posted by FD1971 (Post 21437491)
Unfortunately, most of the Andaz properties never made it to that point resulting in rather disappointing reviews and nothing more than solid 3-4 star properties and without any real chance to be more, e.g. being closer to the quality of service offered by a Park Hyatt.

Past performance of OTHER Andaz properties is certainly no guarantee of future results of THIS Andaz. Pessimistic much?

jisaac Sep 13, 13 7:24 pm


Originally Posted by FD1971 (Post 21437491)
Unfortunately, most of the Andaz properties never made it to that point resulting in rather disappointing reviews and nothing more than solid 3-4 star properties and without any real chance to be more, e.g. being closer to the quality of service offered by a Park Hyatt.

That's a sad outlook you've chosen. I'll return next Summer and have little doubt this property will be a solid choice running very well. They have a great team and a lot riding on the success of this hotel.

m0hamed Sep 13, 13 7:29 pm

We're checking in tomorrow and will do a full TR.

Meanwhile I look at it this way. I expect a W hotel with better service. This is not a Park Hyatt and is not a St Regis (where we currently are). It also means that with low expectations that I can be pleasantly surprised or even wowed.

We all know that Andaz's aren't great with the GP Program and generally have to educate them, but this is a new property, it looks stunning and we're rather excited!

Ancien Maestro Sep 13, 13 7:45 pm


Originally Posted by welch (Post 21434677)
And I was told, on property, that there's a $200.00 per day charge for the cabanas but that includes lunch "made in the cabana", whatever that means. It also included soft drinks.

Unless this policy has rapidly changed, it should be verified before you count on gratis cabana use. I'm guessing there's a reason no one was in them.


Originally Posted by nnn (Post 21433467)
I was told by phone that there are three cabanas at the main pool, no charge, first come first serve. Not sure if there are other cabanas elsewhere, or if they come with a charge.

Sounds like no charge, no cabana YMMV

Its a cozy high end boutique hotel. Expect excellent service without a doubt on a part of the Hawaiian islands that's considered heaven on earth best location. Just remember with a smaller hotel comes limited amenities compared to larger hotels.

My wife to be honest didn't want me to book next year, although without a doubt I would definitely like to try it out. So we'll see if we tack on top of the 28 nights I've booked at GHK and HR Waikiki.

FD1971 Sep 14, 13 3:35 am


Originally Posted by jisaac (Post 21441784)
That's a sad outlook you've chosen. I'll return next Summer and have little doubt this property will be a solid choice running very well. They have a great team and a lot riding on the success of this hotel.

If the international division of Hyatt does not manage to get the Andaz hotels running, I have serious doubts about the US, even if the US Andaz´ are managed by Hyatt International like their US Park Hyatt counterparts.

But maybe I did not understand the concept just yet.

What I have read so far, sounds like a 3 Diamond property with some design features priced like a 5 Diamond property.

Somebody has called that ´typical for Hawaii´.

I call it typical for Andaz properties.

Will be there next month, but probably just for a night or two, the former Hyatt, the Grand Wailea is a tough competitor.

Maybe they manage to have some cushions for the chairs on the balcony by then. :rolleyes:

m0hamed Sep 15, 13 8:16 pm

We checked in yesterday for a week. So far we've had a great time.

Check in agent Ben was spectacular. I left my credit card at the ABC store up the road, and when he went to check us in I realised I'd left it there. He rang them and I drove back up to get it where the manager held it in the safe (I figured it was quicker for me to drive our car that was still out the front).

He kept my husband company for 20 mins or so, and when I got back gave us every piece of information we wanted to know, including local gay venues. He gave us a tour of the resort and was extremely welcoming and cheerful.

We had 2 reservations, first night on GP points, other six nights on the WAILEA rate code with a suite upgrade. It appeared that they hadn't merged the reservations and when I told Ben that we had a room move he disappeared out the back and sorted out for us to have the suite for the whole week. Major plus.

The suite is on the top floor and has spectacular views. The hotel is stunning, and the feed of a very high standard.

As for the above post about the 'Andaz farm,' the property sources local fruits, vegetables and meats from a local farm. It is not an Andaz farm, but on the other side of Maui and another sign of the property supporting local businesses.

Will post more after we check out but the hotel takes the environment and supporting local suppliers and staff very seriously.

There are no issues with the lights or blinds for us at all. The music at the bar is live, acoustic and very good. It tends to quieten down around 9:15PM, however with the balcony doors shut it's not an issue.

The GM introduced himself on our second day and we met his delightful wife. I told him he should be very proud and he knows of FT!

Overall, I would not hesitate to stay here. For us it beats the St Regis Princeville by far.

RTW1 Sep 15, 13 8:53 pm


Originally Posted by m0hamed (Post 21450391)
As for the above post about the 'Andaz farm,' the property sources local fruits, vegetables and meats from a local farm. It is not an Andaz farm, but on the other side of Maui and another sign of the property supporting local businesses.

These comments really crack me up.... It's an island, where else do you think they get the majority of their fresh products if they can help it :-). But it's good PR.

m0hamed Sep 15, 13 10:02 pm


Originally Posted by RTW1 (Post 21450514)
These comments really crack me up.... It's an island, where else do you think they get the majority of their fresh products if they can help it :-). But it's good PR.

Perhaps, but we're foodies and the food is gourmet and upscale.

FD1971 Sep 16, 13 2:32 am


Originally Posted by RTW1 (Post 21450514)
These comments really crack me up.... It's an island, where else do you think they get the majority of their fresh products if they can help it :-). But it's good PR.

I thought about the same some days ago. Brilliant PR, probably really working with the target group that Hyatt envisioned for Andaz properties.

Judging from places like London or Amsterdam, it did not really work there, but at least San Diego or West Hollywood is home to a well-off young crowd on weekends. If those guys care about local produce, organic food etc. or just want fruit from some place in their drinks is certainly another question.

I saw lots of cars from Southern Germany in front of those properties, not too many Prius, Volts or Leafs. ;)

Anyway, it will not work in Hawaii, the property is open for two weeks and the people are already complaining about loud music, Techno etc. played everywhere. I also do not see too many young people living in the residences.

Therefore, I am the first poster officially demanding to rebrand the property into a Park Hyatt. We are just some B&O´s and seat cushions away. :p

m0hamed Sep 16, 13 3:54 am


Originally Posted by FD1971 (Post 21451479)
Therefore, I am the first poster officially demanding to rebrand the property into a Park Hyatt. We are just some B&O´s and seat cushions away. :p

The suite next to us had cushions... we don't!

Ancien Maestro Sep 18, 13 11:09 am


Originally Posted by chanp (Post 21465799)
I see Andaz Wall St BRG, not the Maui. What rates are they dropping to? I have some Nov dates booked with points, but if cheap enough, will pay for the rooms.

I guess I misread the link thinking its Andaz Maui, when its Andaz Wall Street..

But the best offer out there right now is..



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As a Gold Passport member, become one of the first to be welcomed to the new Andaz Maui at Wailea with this exclusive invitation offer.

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Now accepting reservations from September 1, 2013 and beyond. Please mention offer code WAILEA at time of reservation. Offer ends January 8, 2014.

skiermsm Sep 23, 13 3:46 pm

$12 Onion Rings - REALLY???
 
Just finished a one night stay, on points as Diamond member. "Upgraded" to ocean view suite but the room was next to an elevator and had a view of the roof air conditioning and ding-ding from the elevator. The bed was quite comfortable.
The check in process was quite long. We were promised a room prior to the 4pm official check in but were put off several times. They comp'd us 2 drinks at the pool bar while we were waiting. We ordered the onion rings and were floored when the plate came with just 3 of them! Later that night we went to the upper pool bar for sunset and music. A glass of wine - $16 and the glass was just half full.
Bring plenty of $$$$ and be prepared for the small servings.
The pools are quite nice.
We were also comp'd the buffet breakfast for 2. That was $45 each!

betterbydesign Sep 23, 13 4:40 pm


Originally Posted by skiermsm (Post 21492390)
Bring plenty of $$$$ and be prepared for the small servings.
The pools are quite nice.
We were also comp'd the buffet breakfast for 2. That was $45 each!

My only surprise from this was 3 onion rings... otherwise, I just assume that the more expensive the room rate, the more expensive everything... and hopefully the quality keeps up with the price.

Very excited for our stay next week!

LivelyFL Sep 23, 13 4:44 pm


Originally Posted by betterbydesign (Post 21492660)
My only surprise from this was 3 onion rings... otherwise, I just assume that the more expensive the room rate, the more expensive everything... and hopefully the quality keeps up with the price.

Very excited for our stay next week!

Let us know how it goes.

LIH Prem Sep 23, 13 11:31 pm


Originally Posted by betterbydesign (Post 21492660)
My only surprise from this was 3 onion rings... otherwise, I just assume that the more expensive the room rate, the more expensive everything... and hopefully the quality keeps up with the price.

Very excited for our stay next week!

The organic Maui onions were grown on the Andaz farm using only "organic" Maui cow fertilizer from upcountry cows that were grass-fed on the slopes of Haleakala.

Of course they were $12.

-David

soonerfanatic Sep 24, 13 7:09 am


Originally Posted by LIH Prem (Post 21494296)
The organic Maui onions were grown on the Andaz farm using only "organic" Maui cow fertilizer from upcountry cows that were grass-fed on the slopes of Haleakala.

Of course they were $12.

-David

You forgot to mention the UV net to prevent cross-contamination from the neighboring non-organic farms. :D

nnn Sep 24, 13 10:06 am


Originally Posted by LIH Prem (Post 21494296)
Of course they were $12.

And of course each guest may be rationed no more than three rings.

jisaac Sep 25, 13 6:50 am


Originally Posted by m0hamed (Post 21450770)
Perhaps, but we're foodies and the food is gourmet and upscale.

I am only a foodie by the label of others, however, I found the food to be very good. I would have liked to see more variation on the breakfast items per day, however, upon mentioning that we do not eat pork the Chef Ben went out of his way to prepare something unique for us each day. We did not have dinner at the hotel but breakfast daily and lunch a few times. We liked everything and while prices were not equivellent to fast-food we certainly did not find them exorbitant.


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