Andaz Maui REVIEW - MASTER THREAD
#4006
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,354
Either way, agree that all of the closings and reduced hours are completely unacceptable. I think a partial refund of some sort is due to compensate for the loss of amenities. Who goes to a high-end resort in Hawaii to not be able to order poolside or beachside drinks?!
#4007
Join Date: Jun 2002
Posts: 198
There was 3 restaurant staff that we could see. We did speak to Blair the restaurant manager, he said we could order to the room.
I assume we could order drinks from Lehua Lounge if we are at the pool.
I am amazed that none of these changes were communicated. A complete lack of respect for the customer. Even the staff seem generally shocked when we informed them we weren't notified of any of this. Wonder what will be closed next?
I assume we could order drinks from Lehua Lounge if we are at the pool.
I am amazed that none of these changes were communicated. A complete lack of respect for the customer. Even the staff seem generally shocked when we informed them we weren't notified of any of this. Wonder what will be closed next?
#4008
#4009
#4010
Join Date: Jun 2002
Posts: 198
I was told the lack of communication was due to the fact I was already here. Those checking in later were told of these changes and notification to me fell thru the cracks.
I have a poolside suite that I booked a year ago, rate thru Prive was about $800- $850 a day.
My prive agent reached out to their onsite contact, who reached out to me. They offered a deluxe view suite and a credit.
I am here for 10 days, 5 days are affected by this situation. We agreed to a $500 credit, any rentals at the beachcrew will be removed from the bill, and any breakfast charges for room service or Makopu market will also be removed from the bill.
I did rent cabanas which will be free for the remainder of the week ( we are celebrating my wife's birthday and our honeymoon). I understand its not necessary when there is no one here, but we like the cabanas.
They also offered to move us to a deluxe Oceanview suite but we don't want to bother moving. We are one of the few that actually like the poolside suite.
There is some value to being the only couple on Makopu Beach or at the pools.
A big thanks to my Prive agent!
I have a poolside suite that I booked a year ago, rate thru Prive was about $800- $850 a day.
My prive agent reached out to their onsite contact, who reached out to me. They offered a deluxe view suite and a credit.
I am here for 10 days, 5 days are affected by this situation. We agreed to a $500 credit, any rentals at the beachcrew will be removed from the bill, and any breakfast charges for room service or Makopu market will also be removed from the bill.
I did rent cabanas which will be free for the remainder of the week ( we are celebrating my wife's birthday and our honeymoon). I understand its not necessary when there is no one here, but we like the cabanas.
They also offered to move us to a deluxe Oceanview suite but we don't want to bother moving. We are one of the few that actually like the poolside suite.
There is some value to being the only couple on Makopu Beach or at the pools.
A big thanks to my Prive agent!
#4013
Join Date: Jun 2002
Posts: 198
This week is a fluke because of the last minute cancelation. The company booked the Andaz, the Marriott, and the Four Seasons and cancelled about 4 weeks ago.
The Andaz will probably be back to 70-80% capacity next week. So, do you sell rooms at $1100 each at 70% capacity or $600 each at 100% capacity?
If the low capacity issue was for weeks at a time, I could see them drop the price. Time will tell.....
#4014
#4016
Join Date: Jun 2002
Posts: 198
#4017
Join Date: Oct 2016
Posts: 342
I am only familiar with buyouts of smaller properties like Ventana where they shift booked guests dates but how does a buyout for Andaz Maui work if there are guests who booked already. Were you notified of the buyout and subsequently the cancellation prior to checking in? Cause they obviously dropped the ball in not notifying you of the reduced/no services.
I checked out on Friday so didnt experience any of this. I can only imagine what an experience it must be to have the beach and pool to yourselves! Happy birthday fo your wife and enjoy the rest of your honeymoon!
#4018
Join Date: Jun 2002
Posts: 198
Glad your prive agent made things right.
I am only familiar with buyouts of smaller properties like Ventana where they shift booked guests dates but how does a buyout for Andaz Maui work if there are guests who booked already. Were you notified of the buyout and subsequently the cancellation prior to checking in? Cause they obviously dropped the ball in not notifying you of the reduced/no services.
I checked out on Friday so didn’t experience any of this. I can only imagine what an experience it must be to have the beach and pool to yourselves! Happy birthday fo your wife and enjoy the rest of your honeymoon!
I am only familiar with buyouts of smaller properties like Ventana where they shift booked guests dates but how does a buyout for Andaz Maui work if there are guests who booked already. Were you notified of the buyout and subsequently the cancellation prior to checking in? Cause they obviously dropped the ball in not notifying you of the reduced/no services.
I checked out on Friday so didn’t experience any of this. I can only imagine what an experience it must be to have the beach and pool to yourselves! Happy birthday fo your wife and enjoy the rest of your honeymoon!
I booked before the buyout occurred and was not originally affected by it, as I was allowed to keep the room. The hotel did NOT tell me after the fact of this buyout and to be honest, I am not certain if I would have wanted to stay here with this group. This group also began booking Kai Kanani's sailing trips, Trilogy's sailing trips, etc. and they took every day from Tuesday thru Friday.
I had already paid for a sunset sail with Kai Kanani. Weeks later, Kai Kanani returned my money and told me they sold out the boat to this group.
I only noticed by looking at the schedule for the hotel and the sailing companies. We tried to get friends to join us, and noticed no availability. I called the Andaz and they said they don't know why there was no availability. The person I spoke to at the Andaz originally attributed it to a website glitch. I think I learned of the buyout through my Prive agent or Hyatt corporate, I don't really remember.
While at the Andaz, I was told this group also bought out the Four Seasons and the Marriott,
#4020
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,299
I only noticed by looking at the schedule for the hotel and the sailing companies. We tried to get friends to join us, and noticed no availability. I called the Andaz and they said they don't know why there was no availability. The person I spoke to at the Andaz originally attributed it to a website glitch. I think I learned of the buyout through my Prive agent or Hyatt corporate, I don't really remember.
A really poor showing overall by property management. Wish I could say I'm shocked, but I'm not.