Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hyatt | World of Hyatt
Reload this Page >

Andaz Maui REVIEW - MASTER THREAD

Andaz Maui REVIEW - MASTER THREAD

Old Sep 28, 21, 2:47 pm
  #4006  
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 4,364
Originally Posted by dgross View Post
We were offered room service, but don't want to eat in the room. Restaurant staff were surprised that the guests weren't notified.
So there were restaurant staff there during breakfast hours, but the restaurant was still closed?

Either way, agree that all of the closings and reduced hours are completely unacceptable. I think a partial refund of some sort is due to compensate for the loss of amenities. Who goes to a high-end resort in Hawaii to not be able to order poolside or beachside drinks?!
dkc192 is online now  
Old Sep 28, 21, 3:02 pm
  #4007  
 
Join Date: Jun 2002
Posts: 193
There was 3 restaurant staff that we could see. We did speak to Blair the restaurant manager, he said we could order to the room.

I assume we could order drinks from Lehua Lounge if we are at the pool.

I am amazed that none of these changes were communicated. A complete lack of respect for the customer. Even the staff seem generally shocked when we informed them we weren't notified of any of this. Wonder what will be closed next?
dgross is offline  
Old Sep 28, 21, 3:19 pm
  #4008  
formerly a193991
Hyatt 5+ BadgeHilton Contributor Badge
 
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,036
This is dreadful. Not what I would expect from Hyatt nor an Andaz.

and yes, over a 1000$ per night with limited service. Unbelievable.
59Impala is offline  
Old Sep 28, 21, 4:11 pm
  #4009  
nsx
Moderator: Southwest Airlines, Capital One
Hyatt Contributor Badge
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,163
Originally Posted by 59Impala View Post
This is dreadful. Not what I would expect from Hyatt nor an Andaz.

and yes, over a 1000$ per night with limited service. Unbelievable.
TLDR: A canceled buy-out results in a sell-out... of paying customers.
nsx is offline  
Old Sep 28, 21, 4:21 pm
  #4010  
 
Join Date: Jun 2002
Posts: 193
I was told the lack of communication was due to the fact I was already here. Those checking in later were told of these changes and notification to me fell thru the cracks.

I have a poolside suite that I booked a year ago, rate thru Prive was about $800- $850 a day.

My prive agent reached out to their onsite contact, who reached out to me. They offered a deluxe view suite and a credit.

I am here for 10 days, 5 days are affected by this situation. We agreed to a $500 credit, any rentals at the beachcrew will be removed from the bill, and any breakfast charges for room service or Makopu market will also be removed from the bill.

I did rent cabanas which will be free for the remainder of the week ( we are celebrating my wife's birthday and our honeymoon). I understand its not necessary when there is no one here, but we like the cabanas.

They also offered to move us to a deluxe Oceanview suite but we don't want to bother moving. We are one of the few that actually like the poolside suite.

There is some value to being the only couple on Makopu Beach or at the pools.

A big thanks to my Prive agent!
TravelingChef and 59Impala like this.
dgross is offline  
Old Sep 28, 21, 4:53 pm
  #4011  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,257
So now they just figure that their new standard rate is $1000/night? Because that's what they seem to be charging this week even though it's clear that most of this inventory will expire unused.
josephstern is offline  
Old Sep 28, 21, 5:13 pm
  #4012  
 
Join Date: Oct 2020
Posts: 101
Andaz Maui seems like such a shady property. I have zero desire to stay there, I don't care how nice it is.
FlyHappy33 is offline  
Old Sep 28, 21, 5:46 pm
  #4013  
 
Join Date: Jun 2002
Posts: 193
Originally Posted by josephstern View Post
So now they just figure that their new standard rate is $1000/night? Because that's what they seem to be charging this week even though it's clear that most of this inventory will expire unused.
Most of the hotels in Wailea have inflated prices at this time. I think they know the prices will eventually fall back to the norm, but they don't want start that trend. They are going to try and hold the inflated prices for as long as possible.

This week is a fluke because of the last minute cancelation. The company booked the Andaz, the Marriott, and the Four Seasons and cancelled about 4 weeks ago.

The Andaz will probably be back to 70-80% capacity next week. So, do you sell rooms at $1100 each at 70% capacity or $600 each at 100% capacity?

If the low capacity issue was for weeks at a time, I could see them drop the price. Time will tell.....
dgross is offline  
Old Sep 28, 21, 6:04 pm
  #4014  
nsx
Moderator: Southwest Airlines, Capital One
Hyatt Contributor Badge
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,163
Originally Posted by dgross View Post
This week is a fluke because of the last minute cancelation. The company booked the Andaz, the Marriott, and the Four Seasons and cancelled about 4 weeks ago.
This situation practically begs for inventory to be offered opaquely on priceline or hotwire.
nsx is offline  
Old Sep 28, 21, 6:18 pm
  #4015  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,257
Originally Posted by nsx View Post
This situation practically begs for inventory to be offered opaquely on priceline or hotwire.
Maybe the issue is that they wouldn't be able to staff-up for higher occupancy anyway?
josephstern is offline  
Old Sep 28, 21, 6:22 pm
  #4016  
 
Join Date: Jun 2002
Posts: 193
Originally Posted by josephstern View Post
Maybe the issue is that they wouldn't be able to staff-up for higher occupancy anyway?
I can tell you they furloughed alot of staff this week and I was told the same with Marriott and the Four Seasons too.
dgross is offline  
Old Sep 29, 21, 2:25 am
  #4017  
 
Join Date: Oct 2016
Posts: 214
Originally Posted by dgross View Post
I have a poolside suite that I booked a year ago, rate thru Prive was about $800- $850 a day
Glad your prive agent made things right.

I am only familiar with buyouts of smaller properties like Ventana where they shift booked guests dates but how does a buyout for Andaz Maui work if there are guests who booked already. Were you notified of the buyout and subsequently the cancellation prior to checking in? Cause they obviously dropped the ball in not notifying you of the reduced/no services.

I checked out on Friday so didnt experience any of this. I can only imagine what an experience it must be to have the beach and pool to yourselves! Happy birthday fo your wife and enjoy the rest of your honeymoon!
travelbugging is offline  
Old Sep 29, 21, 11:59 am
  #4018  
 
Join Date: Jun 2002
Posts: 193
Originally Posted by travelbugging View Post
Glad your prive agent made things right.

I am only familiar with buyouts of smaller properties like Ventana where they shift booked guests dates but how does a buyout for Andaz Maui work if there are guests who booked already. Were you notified of the buyout and subsequently the cancellation prior to checking in? Cause they obviously dropped the ball in not notifying you of the reduced/no services.

I checked out on Friday so didn’t experience any of this. I can only imagine what an experience it must be to have the beach and pool to yourselves! Happy birthday fo your wife and enjoy the rest of your honeymoon!

I booked before the buyout occurred and was not originally affected by it, as I was allowed to keep the room. The hotel did NOT tell me after the fact of this buyout and to be honest, I am not certain if I would have wanted to stay here with this group. This group also began booking Kai Kanani's sailing trips, Trilogy's sailing trips, etc. and they took every day from Tuesday thru Friday.

I had already paid for a sunset sail with Kai Kanani. Weeks later, Kai Kanani returned my money and told me they sold out the boat to this group.

I only noticed by looking at the schedule for the hotel and the sailing companies. We tried to get friends to join us, and noticed no availability. I called the Andaz and they said they don't know why there was no availability. The person I spoke to at the Andaz originally attributed it to a website glitch. I think I learned of the buyout through my Prive agent or Hyatt corporate, I don't really remember.

While at the Andaz, I was told this group also bought out the Four Seasons and the Marriott,
dgross is offline  
Old Sep 29, 21, 2:45 pm
  #4019  
 
Join Date: Mar 2021
Posts: 363
Curious who the buyout was --- like a Silicon Valley tech firm -- or probably more likely something like a film crew trying to film a bubble season of the bachelor or somesuch?
AllThePants is offline  
Old Sep 29, 21, 2:57 pm
  #4020  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 52,238
Originally Posted by dgross View Post
I only noticed by looking at the schedule for the hotel and the sailing companies. We tried to get friends to join us, and noticed no availability. I called the Andaz and they said they don't know why there was no availability. The person I spoke to at the Andaz originally attributed it to a website glitch. I think I learned of the buyout through my Prive agent or Hyatt corporate, I don't really remember.
I wonder if they would have honored your reservation if the group had not canceled.

A really poor showing overall by property management. Wish I could say I'm shocked, but I'm not.
Kacee is offline  

Thread Tools
Search this Thread