Andaz Maui REVIEW - MASTER THREAD
Jul 4, 2015, 9:11 pm
#2042
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,441
Jul 4, 2015, 9:12 pm
#2043
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
FWIW, i've been calling bi-daily to see if I could apply a DSU and today the agent told me the "Andaz Pool Side Suite" is the DSU room. I know that the partial ocean view has been what others have been getting in the recent past.
When I check my stay dates online, the partial ocean view is avail but I keep getting by phone agents told that the DSU would not clear. The Andaz Pool Side Suite does not show up as avail online for my dates.
Can anyone confirm if the DSU room has indeed changed?
When I check my stay dates online, the partial ocean view is avail but I keep getting by phone agents told that the DSU would not clear. The Andaz Pool Side Suite does not show up as avail online for my dates.
Can anyone confirm if the DSU room has indeed changed?
Jul 4, 2015, 11:48 pm
#2044
Join Date: May 2014
Posts: 378
Back to the subject, though. They used the pool area on the middle level for events, and I think there was a wedding reception there when I was at the hotel.
Jul 6, 2015, 9:36 am
#2045
Join Date: Oct 2003
Location: Braunschweig, Germany and Beaverton,OR, USA
Programs: Herz PC, Gold Starwood, Platinum Holiday Inn
Posts: 277
Hello,
who is the GM at the moment in this property ? I made a reservation for a week for 4500 USD for a 380 m2 room. ;-)
Looks like on this 3rd party booking site the property is maintaining the rooms sizes / descriptions . We will see how this works out
thanks
JR
who is the GM at the moment in this property ? I made a reservation for a week for 4500 USD for a 380 m2 room. ;-)
Looks like on this 3rd party booking site the property is maintaining the rooms sizes / descriptions . We will see how this works out
thanks
JR
Jul 6, 2015, 10:56 am
#2046
Join Date: Jul 2013
Programs: AA, B6, UA, HH, WoH
Posts: 455
Aloha,
...for new reservations booked for travel from June 1, 2015 a resort fee of $40 per day will be added to the daily rate. As an Andaz we strive to listen to our guests and evolve to their needs and wants. Since opening in 2013 one of the comments we keep hearing is that people don’t want to be “nickle and dimed” throughout their stay. We want our guests to arrive a visitor and depart a local and we’re excited to launch a resort fee experience like no other. Guests won’t just get local calls and wifi, they’ll receive beach activities, cultural experiences, fitness classes and the tools to capture your Maui memories. We estimate the value at about $350+ per person, per day, if a guest takes advantage of the offerings (full list of inclusions can be seen here >> http://maui.andaz.hyatt.com/en/hotel...ee-policy.html.
The resort fee will be applicable for stays after June 1. I hope this helps clarify and we look forward to welcoming you to the resort!
...for new reservations booked for travel from June 1, 2015 a resort fee of $40 per day will be added to the daily rate. As an Andaz we strive to listen to our guests and evolve to their needs and wants. Since opening in 2013 one of the comments we keep hearing is that people don’t want to be “nickle and dimed” throughout their stay. We want our guests to arrive a visitor and depart a local and we’re excited to launch a resort fee experience like no other. Guests won’t just get local calls and wifi, they’ll receive beach activities, cultural experiences, fitness classes and the tools to capture your Maui memories. We estimate the value at about $350+ per person, per day, if a guest takes advantage of the offerings (full list of inclusions can be seen here >> http://maui.andaz.hyatt.com/en/hotel...ee-policy.html.
The resort fee will be applicable for stays after June 1. I hope this helps clarify and we look forward to welcoming you to the resort!
As above quoted post suggests, are beach activities, described in link, included?
Snorkel equipment, kayaks, paddle boards, boogie boards, etc are all included in the Resort Fee? TIA
Last edited by BOSOGG; Jul 7, 2015 at 12:46 pm
Jul 6, 2015, 11:51 am
#2047
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
Jul 6, 2015, 4:02 pm
#2048
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Isn't there also a restaurant with a view in the Wailea Mall (I can't remember, I think there is down on the end, I rarely go in the mall)... doubt it compares in quality or convenience to Moriomoto of course.
Jul 7, 2015, 9:20 am
#2049
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Jul 7, 2015, 9:59 am
#2050
Join Date: Nov 2013
Location: MSN
Posts: 125
Jul 7, 2015, 11:41 am
#2051
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,077
Would say the communication is incorrect
I'm feeling my past frustration with Hyatt getting their policies right all over again for our community
Was steamed over this issue before and had to retract the poor information I posted I got from Gold Passport and the hotel
They really need to get up to speed
But unfortunately even the hotel shared the wrong information with Hyatt Gold Passport when the agent called the front desk
I was told the following after numerous back and forths with Hyatt Guest Relations the following
Revenue reservations and cash and points pay the resort fee
Award bookings (points only) do not
if the story has changed yet again its shameful
All parties need to be clear on the details
Other than that wonderful hotel ^
Last edited by 777 global mile hound; Jul 7, 2015 at 8:57 pm
Jul 7, 2015, 8:53 pm
#2052
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
We (this thread in FT) have a post dated May/8, from about two months ago, from Hyatt Concierge, noting that award stays (points) are not charged the fee. I'll take action if my reservation for later this year, booked under that premise, is treated differently.
Sounds like someone (anyone arriving in the near term on an award stay?) should call or email the GM to avoid a corporate/HGP says one thing and the hotel says another situation.
Sounds like someone (anyone arriving in the near term on an award stay?) should call or email the GM to avoid a corporate/HGP says one thing and the hotel says another situation.
Last edited by canyonleo; Jul 7, 2015 at 9:00 pm
Jul 7, 2015, 11:38 pm
#2054
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
This is good news. As I recall, a second question was asked. I'm not sure it if was answered:
On an award reservation (which is exempt from the Resort Fee), do the guests still receive all the activities which the resort fee supposedly covers?
(From the hotel's website
On an award reservation (which is exempt from the Resort Fee), do the guests still receive all the activities which the resort fee supposedly covers?
(From the hotel's website
Code:
including:
GoPro Hero 4 camera
GoPro lab
Outrigger excursion (Monday – Friday)
Stand Up Paddleboard lessons (Saturday – Sunday)
Snorkel equipment
Yoga classes
Pilates classes
Stand Up Paddleboard yoga
Single & tandem bikes
Guided kayak tours (Monday-Friday)
Ukulele lessons
Hula lessons
Body boards
Amenities always included in your Andaz stay:
Welcome Lei Greeting & Beverage
Reusable water bottle
Waterbottle refill stations
Hub 808 kids club
Photo session with Pacific Dream professional photographers
Sun Bum sunscreen SPF 30 (located on pool decks)
24 hour fitness center
Mini-bar refreshments and snacks replenished daily
Welcome beverage
24 hour self service laundry facility
Wireless internet
‘Ohana Lounge - early arrival and late departure facility with showers, lockers and lounge area
A daily Resort Fee of $40 + tax will apply to all room nights.
Jul 8, 2015, 8:48 am
#2055
Join Date: Jul 2013
Programs: AA, B6, UA, HH, WoH
Posts: 455
This is good news. As I recall, a second question was asked. I'm not sure it if was answered:
On an award reservation (which is exempt from the Resort Fee), do the guests still receive all the activities which the resort fee supposedly covers?
(From the hotel's website
On an award reservation (which is exempt from the Resort Fee), do the guests still receive all the activities which the resort fee supposedly covers?
(From the hotel's website
Code:
including:
GoPro Hero 4 camera
GoPro lab
Outrigger excursion (Monday – Friday)
Stand Up Paddleboard lessons (Saturday – Sunday)
Snorkel equipment
Yoga classes
Pilates classes
Stand Up Paddleboard yoga
Single & tandem bikes
Guided kayak tours (Monday-Friday)
Ukulele lessons
Hula lessons
Body boards
Amenities always included in your Andaz stay:
Welcome Lei Greeting & Beverage
Reusable water bottle
Waterbottle refill stations
Hub 808 kids club
Photo session with Pacific Dream professional photographers
Sun Bum sunscreen SPF 30 (located on pool decks)
24 hour fitness center
Mini-bar refreshments and snacks replenished daily
Welcome beverage
24 hour self service laundry facility
Wireless internet
‘Ohana Lounge - early arrival and late departure facility with showers, lockers and lounge area
A daily Resort Fee of $40 + tax will apply to all room nights.