Andaz Maui REVIEW - MASTER THREAD
Apr 2, 2015, 12:19 am
#1832
Join Date: Feb 2004
Programs: IHG Spire Elite; Hyatt Platinum; SPG Preferred+; Club Carlson Gold; SW CP
Posts: 674
This is absolutely ridiculous. And doing it retroactively approaches the point of theft. I've made a note to update my reviews of this hotel. The breakfast games weren't getting my ire up too much but this is just absurd.
Apr 2, 2015, 12:20 am
#1833
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,081
I'm surprised quite frankly on a number of counts
First the property had no resort fees and now mandatory fees suddenly proposed
Second retroactive resort fees? I've never heard of that
Third its one thing to start out at $20 or $25 a night but $40?
For a moment I thought it was an April Fools Joke
I booked two rooms on Cash and Points.
Just got in under the deadline for the new nuisance fee
My instinct says the policy is property driven with Hyatt going along with the bizarre policy to make the owners happy
at the expense of Hyatt's customers and typically wise decision making.
I heard the property is doing well so this is all the more surprising that they are taking it to the extreme
I'm trying to stay optimistic for my upcoming stay but starting to think I should have booked the older Hyatt which has never been confrontational with policies in my memories.
First the property had no resort fees and now mandatory fees suddenly proposed
Second retroactive resort fees? I've never heard of that
Third its one thing to start out at $20 or $25 a night but $40?
For a moment I thought it was an April Fools Joke
I booked two rooms on Cash and Points.
Just got in under the deadline for the new nuisance fee
My instinct says the policy is property driven with Hyatt going along with the bizarre policy to make the owners happy
at the expense of Hyatt's customers and typically wise decision making.
I heard the property is doing well so this is all the more surprising that they are taking it to the extreme
I'm trying to stay optimistic for my upcoming stay but starting to think I should have booked the older Hyatt which has never been confrontational with policies in my memories.
Last edited by 777 global mile hound; Apr 3, 2015 at 11:21 pm
Apr 2, 2015, 5:31 am
#1836
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Wirelessly posted (iPhone 5: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B466 Safari/600.1.4)
Yes. However, the fact you're on an award stay won't take care of the parking fees
Yes. However, the fact you're on an award stay won't take care of the parking fees
Apr 2, 2015, 6:00 am
#1837
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
> That's a s h i t t y thing to do.
This.
And retroactively, without notice - shame on them.
I thought their change of Diamond breakfast policy was really a non-issue, and for such a small segment of their total guest population I would figure. But this resort fee, on top of the valet fee, sucks. Lame. ...glad I only stay here on award stays that waive any resort fee.
This.
And retroactively, without notice - shame on them.
I thought their change of Diamond breakfast policy was really a non-issue, and for such a small segment of their total guest population I would figure. But this resort fee, on top of the valet fee, sucks. Lame. ...glad I only stay here on award stays that waive any resort fee.
Apr 2, 2015, 10:38 am
#1840
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
At least they aren't charging for beach chairs. This is a recent post from the Luxury Hotels Forum re: Montage Hotel Kapalua.
I was shocked to find out that my family if four needs to spend an additional $80 a day for beach chairs, let alone the costs of snorkel tubes, boogie boards etc.
I asked them about getting water and soda for the fridge and I got a form to fill out that said it would be a $30 charge in addition to the cost of the items.
I was shocked to find out that my family if four needs to spend an additional $80 a day for beach chairs, let alone the costs of snorkel tubes, boogie boards etc.
I asked them about getting water and soda for the fridge and I got a form to fill out that said it would be a $30 charge in addition to the cost of the items.
Apr 2, 2015, 10:54 am
#1841
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,100
Its incredible how far this property has fallen in year. I was pretty sure I would never return to this property, but now this resort fee BS seals the deal. Retroactive resort fee is total BS. About the most customer-unfriendly you could conjure up short of increasing the price of the room post-booking (which is essentially what it is). Time to bombard review sites with negative reports. Disgusting.
For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access
For all
No resort fee --> retroactive exorbitant resort fee
Free canoe ride --> no longer free
Cash and points availability --> questionable availability
Compulsory rip off valet parking (unchanged)
Am I missing anything?
For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access
For all
No resort fee --> retroactive exorbitant resort fee
Free canoe ride --> no longer free
Cash and points availability --> questionable availability
Compulsory rip off valet parking (unchanged)
Am I missing anything?
Last edited by exmike; Apr 2, 2015 at 11:02 am Reason: added stuff
Apr 2, 2015, 11:03 am
#1842
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Look on the website right now ... they seem to have backtracked somewhat -- resort fee will only apply to reservations made as of today forward
Apr 2, 2015, 11:52 am
#1843
Join Date: Jul 2012
Location: NY
Programs: SPG Plat(100), Hyatt Diamond, Marriott Plat, Hilton Gold, IHG Gold, Avis First, United Gold
Posts: 93
All reservations made prior to today don't have the resort fee.
If you still want to make use of any of the services provided of the resort fee you pay either a la carte or you opt in for paying the full fee.
Apr 2, 2015, 12:25 pm
#1844
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,081
Its incredible how far this property has fallen in year. I was pretty sure I would never return to this property, but now this resort fee BS seals the deal. Retroactive resort fee is total BS. About the most customer-unfriendly you could conjure up short of increasing the price of the room post-booking (which is essentially what it is). Time to bombard review sites with negative reports. Disgusting.
For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access
For all
No resort fee --> retroactive exorbitant resort fee
Free canoe ride --> no longer free
Cash and points availability --> questionable availability
Compulsory rip off valet parking (unchanged)
Am I missing anything?
For Diamonds
Full breakfast --> pantry
Full spa access --> spa access one time access --> no spa access
For all
No resort fee --> retroactive exorbitant resort fee
Free canoe ride --> no longer free
Cash and points availability --> questionable availability
Compulsory rip off valet parking (unchanged)
Am I missing anything?
Downgraded Diamond breakfast benefit with more limited options is the way I understood it
New added resort fee in June of $40 dollars per night
Parking fee I assume is pretty common and a profit center for hotels
I'm planning to go and have a great time with my best foot forwad and write my own review after the stay
Fingers crossed
Apr 2, 2015, 12:48 pm
#1845
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
Just finished a 11 day stay 7 days P & C 4 days $600 a night with DSU
-Nicest suite upgrade we have ever had its a $600 a night vaule here
-Breakfast better than most all Hyatts I have stayed except Park Hyatt New York the --view is great paid $21 for one waffle once wont do that again
-$30 valet Its a $1250 a night retail suite who cares its the same everwhere in Wailea.
-$40 retroactive resort fee is crap but Im surprised there wasnt one before.
Even with all the changes what is a better deal for a suite thats easy to get in the Hyatt system?
-Nicest suite upgrade we have ever had its a $600 a night vaule here
-Breakfast better than most all Hyatts I have stayed except Park Hyatt New York the --view is great paid $21 for one waffle once wont do that again
-$30 valet Its a $1250 a night retail suite who cares its the same everwhere in Wailea.
-$40 retroactive resort fee is crap but Im surprised there wasnt one before.
Even with all the changes what is a better deal for a suite thats easy to get in the Hyatt system?