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-   -   Andaz Maui REVIEW - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/1499414-andaz-maui-review-master-thread.html)

FD1971 Sep 16, 13 2:32 am


Originally Posted by RTW1 (Post 21450514)
These comments really crack me up.... It's an island, where else do you think they get the majority of their fresh products if they can help it :-). But it's good PR.

I thought about the same some days ago. Brilliant PR, probably really working with the target group that Hyatt envisioned for Andaz properties.

Judging from places like London or Amsterdam, it did not really work there, but at least San Diego or West Hollywood is home to a well-off young crowd on weekends. If those guys care about local produce, organic food etc. or just want fruit from some place in their drinks is certainly another question.

I saw lots of cars from Southern Germany in front of those properties, not too many Prius, Volts or Leafs. ;)

Anyway, it will not work in Hawaii, the property is open for two weeks and the people are already complaining about loud music, Techno etc. played everywhere. I also do not see too many young people living in the residences.

Therefore, I am the first poster officially demanding to rebrand the property into a Park Hyatt. We are just some B&O´s and seat cushions away. :p

m0hamed Sep 16, 13 3:54 am


Originally Posted by FD1971 (Post 21451479)
Therefore, I am the first poster officially demanding to rebrand the property into a Park Hyatt. We are just some B&O´s and seat cushions away. :p

The suite next to us had cushions... we don't!

Ancien Maestro Sep 18, 13 11:09 am


Originally Posted by chanp (Post 21465799)
I see Andaz Wall St BRG, not the Maui. What rates are they dropping to? I have some Nov dates booked with points, but if cheap enough, will pay for the rooms.

I guess I misread the link thinking its Andaz Maui, when its Andaz Wall Street..

But the best offer out there right now is..



Exclusive Gold Passport Member Offer


There is a kaleidoscope of culture embedded in the walls of the Andaz Maui at Wailea. Wherever you turn on the 15-acre oceanfront stretch of Mokapu Beach, it's something different. Whether it's the art on the walls, the food in the restaurant, the music in the lobby, you get an ever-changing view of Wailea and leave feeling more like a local and less like a guest.

As a Gold Passport member, become one of the first to be welcomed to the new Andaz Maui at Wailea with this exclusive invitation offer.

•Stay 4 nights and Get 2 nights free + $75 resort credit
•Stay 5 nights and get 2 nights free + $150 resort credit.

Now accepting reservations from September 1, 2013 and beyond. Please mention offer code WAILEA at time of reservation. Offer ends January 8, 2014.

skiermsm Sep 23, 13 3:46 pm

$12 Onion Rings - REALLY???
 
Just finished a one night stay, on points as Diamond member. "Upgraded" to ocean view suite but the room was next to an elevator and had a view of the roof air conditioning and ding-ding from the elevator. The bed was quite comfortable.
The check in process was quite long. We were promised a room prior to the 4pm official check in but were put off several times. They comp'd us 2 drinks at the pool bar while we were waiting. We ordered the onion rings and were floored when the plate came with just 3 of them! Later that night we went to the upper pool bar for sunset and music. A glass of wine - $16 and the glass was just half full.
Bring plenty of $$$$ and be prepared for the small servings.
The pools are quite nice.
We were also comp'd the buffet breakfast for 2. That was $45 each!

betterbydesign Sep 23, 13 4:40 pm


Originally Posted by skiermsm (Post 21492390)
Bring plenty of $$$$ and be prepared for the small servings.
The pools are quite nice.
We were also comp'd the buffet breakfast for 2. That was $45 each!

My only surprise from this was 3 onion rings... otherwise, I just assume that the more expensive the room rate, the more expensive everything... and hopefully the quality keeps up with the price.

Very excited for our stay next week!

LivelyFL Sep 23, 13 4:44 pm


Originally Posted by betterbydesign (Post 21492660)
My only surprise from this was 3 onion rings... otherwise, I just assume that the more expensive the room rate, the more expensive everything... and hopefully the quality keeps up with the price.

Very excited for our stay next week!

Let us know how it goes.

LIH Prem Sep 23, 13 11:31 pm


Originally Posted by betterbydesign (Post 21492660)
My only surprise from this was 3 onion rings... otherwise, I just assume that the more expensive the room rate, the more expensive everything... and hopefully the quality keeps up with the price.

Very excited for our stay next week!

The organic Maui onions were grown on the Andaz farm using only "organic" Maui cow fertilizer from upcountry cows that were grass-fed on the slopes of Haleakala.

Of course they were $12.

-David

soonerfanatic Sep 24, 13 7:09 am


Originally Posted by LIH Prem (Post 21494296)
The organic Maui onions were grown on the Andaz farm using only "organic" Maui cow fertilizer from upcountry cows that were grass-fed on the slopes of Haleakala.

Of course they were $12.

-David

You forgot to mention the UV net to prevent cross-contamination from the neighboring non-organic farms. :D

nnn Sep 24, 13 10:06 am


Originally Posted by LIH Prem (Post 21494296)
Of course they were $12.

And of course each guest may be rationed no more than three rings.

jisaac Sep 25, 13 6:50 am


Originally Posted by m0hamed (Post 21450770)
Perhaps, but we're foodies and the food is gourmet and upscale.

I am only a foodie by the label of others, however, I found the food to be very good. I would have liked to see more variation on the breakfast items per day, however, upon mentioning that we do not eat pork the Chef Ben went out of his way to prepare something unique for us each day. We did not have dinner at the hotel but breakfast daily and lunch a few times. We liked everything and while prices were not equivellent to fast-food we certainly did not find them exorbitant.

jisaac Sep 25, 13 7:15 am

As much of the comments herein are nitpicky and may falsely influence some readers, I wanted to share to points:

- Andaz Wailea is a different feel than the other Hawaii Hyatt properties. I have stayed at each of the others a minimum of three times each. It is great to have another choice in Hawaii and to have a great property that offers high-end amenities and wonderful service. Each Hyatt property in Hawaii does have its pluses and minuses that match the wants of some while disappointing others.

- From the first page of this forum there is a lot of commentary but there are also a number of happy guests who enjoyed actual stays on-property. For future readers, take some of the previous comments with a grain of salt.

m0hamed Sep 25, 13 8:13 am

I am writing an extensive review with photos to give future guests a better understanding of the Andaz Wailea, rather than relying on some of the above.

We wanted to visit Hawai'i last year but decided to wait until the Andaz opened. We had just visited the HR Waikiki and the St. Regis Princeville.

The property is 20 mins from Maui airport, and in an upscale suburb of Maui surrounded by luxury hotels like the Four Seasons, a high end shopping centre with Chanel and LV, as well as stunning homes.

Driving into the resort there were always no less than 4 valets ready and waiting to take your bags and assist. They escort you to your 'host' (read front desk agent) who performs the same action, in the same manner at all other Andaz using an iPad. We had Ben who was so in incredibly cheerful. At this point I realised that I had left my credit card at the store up the road, and he quickly called them to make sure they had it and it was secure. I drove back (they offered to get it for me but I thought it would be quicker if I drove) and during that time Ben kept my husband company.

When I returned Ben ran through all of the features of the hotel, we were offered their signature Gin, Pineapple, Organge Juice and Guava cocktail and he made a really big point of "We love our Diamond guests here." Note that this was the first Andaz that our status was actually recognised in this way.

We were escorted to our Andaz Suite, Room 737 on the top floor. Most of the Suites are on the top floor, except for those on the corner which are on every level. Like the property the rooms are incredibly modern and sleek with the use of natural materials. The Andaz takes their environmental impact seriously, and it shows. Like the PH Maldives there are no plastic water bottles here, rather you are given 2 Andaz drink bottles to refill throughout your stay, and outside the main building staff will offer to fill them up for you.

Someone above said that the room blinds go up when you enter to wow you, but they actually keep the room cool when it's unoccupied and the a/c is off. The whole room is very high tech with automatic shutters, Toto bathroom fixtures, and the compendium is a feature of the TV. The TV will even guide you on how to connect your other devices.

The Andaz Suite is one living room, one bedroom, 1.5 bathrooms and 2 large balconies. The room is beautiful, has stunning water views and overlooks the pools. Note that at this property most of the rooms look inward see you will be seen in the pool in your swimmers.

One of my few criticism is the furniture. The couch was incredibly uncomfortable, I actually sat on the floor while watching TV, and as others have pointed out the outdoor furniture hurts to sit on after 15 or so minutes. You could use cushions or pillows to help but overall we tended not to sit there or on the sofas for this reason. Staff members had mentioned that many guests have now made these comments and furniture was being reviewed.

When wanting to use the pool you need to see a Recreation Attendant who will give you towels, cover your sunbed and even provide sunscreen if need be. These guys were soooo much fun. If you want to order and food or beverage then you need a server. Unlike other Andaz's the staff here are uniformed so are easily identifiable. We made comment that there is very little shade, even with the umbrellas. The cabanas are in fact $200 to rent and come with an 'amenity' or 'lunch' depending on who you spoke to. They are going to have work something out because when the hotel is busy, guests will simply not tolerate having empty cabanas when they hotel can't provide any shade by the pools. I know it may be common in the US, but at the W BCN, the cabanas are on a first come, first served basis.

There is an adults only pool next to the gym, which is very well equipped, however is the only pool to lack any kind of view so we chose not use it. We did not that there are some rooms here which have pool access, i.e. their balconies open up the a pool area next to the adults pool but these did not look like they were finished yet.

Also, there are some operational villas. We were told that the villa next to Morimoto was occupied by a guest staying for a month who chose to book it for a week. Prices were quoted for between $5,000 to $26,000? per night but I'm not sure those figures were right.

On the beach is the Andaz Beach Crew who I later found our were a completely separate company. They have a stand just before the beach where you can ask for help getting a sunbed and umbrella, rent snorkels and other equipment. Unlike the beaches in Waikiki or Kauai this beach is swimmable and doesn't have the rocks in the water we had to get used to looking out for. Most striking for me, and completely unexpected was the reef quality here. I snorkelled twice and saw fish, starfish and even swam with a turtle. It's not a feature the hotel markets but definitely worth doing.

The food quality here is very, very good. Others have made mockery of the food sourcing, however as the menu below states they source from: Ono Farms, Surfing Giat Dairy, Flo Farm, Evonuk Farms, Waipoli Hydroponic Napali, Ho'opono Farms and Ka'apa Farms. The end result is that the food is fresh and the ingredients top quality. Add to that that they have made a very strong point of trying to reflect local cuisine in a modern way.

The 'Breakfast Experience' in Andaz speak is one of the best I have ever had. I highly recommend the buffet, and we found out on our final day that you can also order a half serve of the a la carte menu as well. The restaurant is staffed with Chefs who will cut up the fruit display for you (yes, it's not just for show), cook you eggs or any of the dishes on the buffet made to order. The food is not labelled, rather there is a small sign indicating what kind of meat or fruit they contain which was a cute touch. You MUST try the Pork and Egg open buns and the Eggs Benedict made with Chicken Schnitzel and purple sweet potato (see below(. Some of the items we came to love weren't there every day and they were enthusiastic to make them for us. Note that you should tell them you are Diamond before or when you get your bill, otherwise it will post to your account and you have to get it removed.

Now, one thing to note if going soon. The ratio of staff to guests is very disproportionate. To be expected in a new hotel, but at breakfast EVERYONE will also how your food is, if they can get you anything etc. etc. This also happens when you pass through the lobby. They are all incredibly enthusiastic, and clearly proud of their hotel, but sometimes you just want to be left alone. We found ourselves exiting the breakfast by avoiding the restaurant, and tending to avoid the lobby for this reason.

We had dinner on our first night in the restaurant, but ended up just ordering burgers which weren't on the menu but we had a craving for. Again, they were happy to make it. Other than that we ate out, or a few times from the Market. The Market is a great concept, and is essentially a take away store open 24x7. They make a select menu of items (highly recommend the Pepperoni Flatbread Pizza), sandwiches and other meals for breakfast, lunch and dinner. They have a wide selection of alcoholic and non alcoholic drinks, souvenirs, snacks and a gelato bar which is to die for.

Something to note is that there is a bit of subtle upselling here. It is not in your face, but I wondered and had it confirmed that the servers by the pool are indeed trained to do so. One slight fault is that we didn't feel the cocktails were up to scratch. Given how impressive the food is, such as the open steak sandwich and the infamous onion rings, the cocktails really need to be of a higher standard.

Overall, this is without doubt the most modern of the hotels we stayed at in Hawai'i, and from what others have said is going to give the Four Seasons and even the St Regis a run for it's money. The GM made a point of finding us on our second day, and we spoke to him at length every day we were there. They know their market and I think they've really got the concept of an Andaz resort right. Typically Andaz have great hotels (such as WeHo, 5th Ave, Wall St) but the service is lacking, and they usually have an attitude of 'But we're not really a Hyatt.' That's not the case here.

The Andaz Wailea is a stunning property, and it was by far our favourite part of our vacation to Hawai'i. It's a nice balance between Waikiki and Kauai, the food is of gourmet quality, the pools are beautiful (even if no more than 4 feet deep) and the beach is magnificent. We were surprised at just how dated many of the hotels in Hawai'i are, and even the St Regis. we were disappointed by. The issue or furniture needs to be addressed, and shade by the pool, but if we were ever to return to Hawai'i this would be where we will go, and where I am recommending to all my friends to stay.

Grand entrance and Lobby

http://imageshack.us/a/img834/5871/csd8.jpg

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http://imageshack.us/a/img594/7720/k6qk.jpg

http://imageshack.us/a/img59/6716/3ofv.jpg
'Starry Night installation above the Communal Table (read actual Front Desk)

The Andaz Suite (sorry for the quality, these are husband's iPhone's shots)

http://imageshack.us/a/img22/3601/apb0.jpg

http://imageshack.us/a/img802/7045/pm0e.jpg
That hateful couch!

http://imageshack.us/a/img845/4798/0p2g.jpg

http://imageshack.us/a/img546/7025/du5f.jpg
The shutters can be opened to look through the bedroom to the ocean.

http://imageshack.us/a/img802/1976/frft.jpg

http://imageshack.us/a/img843/7886/7x2s.jpg
Corridor

The Pools

http://imageshack.us/a/img14/2319/f946.jpg

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http://imageshack.us/a/img826/5677/mvty.jpg

http://imageshack.us/a/img560/8838/qijs.jpg

m0hamed Sep 25, 13 8:35 am

Ka'ana Kitchen

http://imageshack.us/a/img22/6472/q6ou.jpg

http://imageshack.us/a/img15/9859/rnpt.jpg
Breakfast menu

http://imageshack.us/a/img266/4436/05ic.jpg

http://imageshack.us/a/img546/2595/rkxy.jpg

http://imageshack.us/a/img22/3256/negn.jpg

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http://imageshack.us/a/img853/2425/7n32.jpg

http://imageshack.us/a/img109/5349/59d0.jpg

Egg and Pork buns. AMAZING!

http://imageshack.us/a/img849/9453/tr0m.jpg
Eggs Benedict with Chicken Schnitzel

The Market
http://imageshack.us/a/img15/5633/g9mx.jpg

http://imageshack.us/a/img690/5714/il0b.jpg
Note the Boxed Water

Menu items from Bumbye Bar
http://imageshack.us/a/img34/5534/ru46.jpg
Open steak sandwich with waffle fries. These had corn and banana fritters underneath them.

http://imageshack.us/a/img69/2891/y5i0.jpg
http://imageshack.us/a/img855/7116/wn5t.jpg
The infamous onion rings!

http://imageshack.us/a/img571/9637/3p1t.jpg
I have not had an ice cream sandwich since I was 5!

RTW1 Sep 25, 13 9:14 am

Thanks, great review.

ma91pmh Sep 25, 13 9:18 am

gotta say this place looks awesome

any views on how it would be with "middle aged" kids? (9-11)


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