Hyatt and MGM Resorts New Loyalty Program Relationship Has Launched!
Oct 15, 2014, 3:37 am
#601
Join Date: Jan 2009
Location: Sydney, Australia
Programs: Hyatt Diamond, QF Platinum
Posts: 132
Mlife is tough to deal with. Have been calling the Excalibur for 2 weeks to get them to post a stay so I can get Hyatt credit. I have had multiple hosts tell me they would take care of it. But I still don't have credit. Waiting for a call back from the Excalibur, whic hI am guessing will never come.
The problem is, as explained by hotel staff when I queried a non credit earlier this year on a following stay (which was fixed by Mlife cuts svc). The day you check out, the folio is uploaded the following morning, usually at around 1-2am. Any changes after that are not picked up by Mlife and will show on the hotels system, but not the central system which credits your account.
Given that, the hotel I am sure have checked and added your GP number to the folio, but that won't help getting credited unless further manual actions are provided.
Add to that, it takes up to 30 days to credit, so 2 weeks is not enough time
Oct 15, 2014, 9:08 am
#602
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
i gotta to say i am extremely impressed with the incompetency of Mlife services. Sent them an email asking them to credit past stays:
Their answer that just came in today:
Hello,
I am contacting you regarding 3 stays I had in February at MGM properties that have not posted to my hyatt gold passport account while I gave both my Mlife and Hyatt card at checking. I am hoping you can help.
Here is the info for the stays that I am not showing up:
My Mlife number is : XXXXXX
My Hyatt Gold Passport number is : YYYYYYY
- Luxor: February xx until February xxx, Room number xxxx, confirmation number: xxxxxxx
- VDara: February xx until February xx 2014, Room number xxxxx, confimation number: xxxxxxx
- New York New York : February xx until February xx 2014, Room number: xxxx, confirmation number xxxxxx
I thank you in advance for your help
I am contacting you regarding 3 stays I had in February at MGM properties that have not posted to my hyatt gold passport account while I gave both my Mlife and Hyatt card at checking. I am hoping you can help.
Here is the info for the stays that I am not showing up:
My Mlife number is : XXXXXX
My Hyatt Gold Passport number is : YYYYYYY
- Luxor: February xx until February xxx, Room number xxxx, confirmation number: xxxxxxx
- VDara: February xx until February xx 2014, Room number xxxxx, confimation number: xxxxxxx
- New York New York : February xx until February xx 2014, Room number: xxxx, confirmation number xxxxxx
I thank you in advance for your help
Mr Synd,
Following your request for Hyatt Gold Passport points earned during your stay, we do need an M life account number in order to process your request. As per the terms and conditions of the partnership between MGM Resorts and Hyatt Gold Passport; members of HGP wishing to earn points during stays at an MGM property must be a member of both programs before check-out and must present both numbers:
EARN HYATT GOLD PASSPORT POINTS AT M life RESORTS
How can I earn Hyatt Gold Passport points?
A guest must be both a member of M life and Hyatt Gold Passport to earn Hyatt Gold Passport points at M life resorts. At check-in, the member must notify the Front Desk agent they would like to earn Hyatt Gold Passport points and ask to add both their M life and Hyatt Gold Passport member numbers to their reservation.
Following your request for Hyatt Gold Passport points earned during your stay, we do need an M life account number in order to process your request. As per the terms and conditions of the partnership between MGM Resorts and Hyatt Gold Passport; members of HGP wishing to earn points during stays at an MGM property must be a member of both programs before check-out and must present both numbers:
EARN HYATT GOLD PASSPORT POINTS AT M life RESORTS
How can I earn Hyatt Gold Passport points?
A guest must be both a member of M life and Hyatt Gold Passport to earn Hyatt Gold Passport points at M life resorts. At check-in, the member must notify the Front Desk agent they would like to earn Hyatt Gold Passport points and ask to add both their M life and Hyatt Gold Passport member numbers to their reservation.
Oct 15, 2014, 10:30 am
#603
Join Date: Dec 2008
Location: San Diego
Programs: Hyatt Diamond, US Air Gold
Posts: 121
Can anyone provide the Mlife email address? Thanks
Oct 15, 2014, 10:39 am
#604
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Nov 1, 2014, 4:53 pm
#605
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,702
I just booked a stay on Mlife.com (logged in), which was cheaper when logged in. If I go to the hotel's own website, I see offers with freebies such as 2 free buffets or dining credit, but the rate is higher, and I don't see an option to login as a Mlife member, so I'm guessing those freebie offers require the higher rate, is that right? Or is it possible to combine the lower rate of Mlife.com and the freebies offered by the hotel website?
Nov 1, 2014, 5:02 pm
#606
Join Date: Jan 2009
Location: Sydney, Australia
Programs: Hyatt Diamond, QF Platinum
Posts: 132
I just booked a stay on Mlife.com (logged in), which was cheaper when logged in. If I go to the hotel's own website, I see offers with freebies such as 2 free buffets or dining credit, but the rate is higher, and I don't see an option to login as a Mlife member, so I'm guessing those freebie offers require the higher rate, is that right? Or is it possible to combine the lower rate of Mlife.com and the freebies offered by the hotel website?
Nov 12, 2014, 7:48 pm
#607
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,197
Not sure if this was mentioned upthread, but I didn't see it. You have to give your HGP number at check-in, even if your accounts are linked! I emailed to follow up on missing credit and this was the reply:
"Thank you for contacting M life Member Services. Our apologies for the delay. Even though the accounts are linked, both accounts (M life and Hyatt Gold Passport) must be presented at the front desk upon check-in. Our apologies if you had already done this."
They responded to the email within an hour, faster than any other company I've dealt with so +1 for that.
"Thank you for contacting M life Member Services. Our apologies for the delay. Even though the accounts are linked, both accounts (M life and Hyatt Gold Passport) must be presented at the front desk upon check-in. Our apologies if you had already done this."
They responded to the email within an hour, faster than any other company I've dealt with so +1 for that.
Nov 13, 2014, 7:46 am
#608
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Not sure if this was mentioned upthread, but I didn't see it. You have to give your HGP number at check-in, even if your accounts are linked! I emailed to follow up on missing credit and this was the reply:
"Thank you for contacting M life Member Services. Our apologies for the delay. Even though the accounts are linked, both accounts (M life and Hyatt Gold Passport) must be presented at the front desk upon check-in. Our apologies if you had already done this."
They responded to the email within an hour, faster than any other company I've dealt with so +1 for that.
"Thank you for contacting M life Member Services. Our apologies for the delay. Even though the accounts are linked, both accounts (M life and Hyatt Gold Passport) must be presented at the front desk upon check-in. Our apologies if you had already done this."
They responded to the email within an hour, faster than any other company I've dealt with so +1 for that.
Nov 13, 2014, 8:33 am
#609
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Jan 5, 2015, 5:31 pm
#610
Join Date: Jan 2015
Location: San Mateo, CA
Programs: Hyatt Diamond, SPG Gold, United Premier Exec
Posts: 2
Shake Shack!!!
I read a review on yelp of the new Shake Shack that opened at NY NY last week that said Platinum / Noir Mlife status had a separate line at the new Shake Shack. I have found very little onsite benefits for my Plat matched status however if this is true, this is awesome as I love me some Shake Shack! Can anyone confirm?
Jan 9, 2015, 1:04 pm
#611
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I've got this same issue. Any (relatively) easy way to get back to Mlife Plat?
Jan 9, 2015, 3:45 pm
#612
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Jan 9, 2015, 8:10 pm
#613
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Thanks; that wasn't an option earlier today on the website (broken again). I emailed mlife on this a couple of days ago, including a screenshot of my Hyatt plat status. Looks like they updated me to Plat this evening. I'll be using the status tomorrow at the Aria so I wanted to make sure I got it changed from Gold to Plat.
Jan 16, 2015, 3:26 pm
#614
Join Date: Jan 2013
Location: Chicago
Posts: 425
I read a review on yelp of the new Shake Shack that opened at NY NY last week that said Platinum / Noir Mlife status had a separate line at the new Shake Shack. I have found very little onsite benefits for my Plat matched status however if this is true, this is awesome as I love me some Shake Shack! Can anyone confirm?
http://www.vegaschatter.com/story/20...At+Shake+Shack
Mar 8, 2015, 10:07 pm
#615
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,080
Why your MGM property may be an old worn & tired Dog
I'm a big fan of the MGM partnership with Hyatt( ok relationship to be politically correct with the Hyatt folks who always like to correct me 
The better MGM hotels I have formed relationships with in Las Vegas have been exceptional to me perhaps treating me even better than many a Hyatt!
On the other hand MGM has some properties that are certainly not something discerning folks would want to stay in especially Circus Circus which thankfully doesn't even participate
I thought this article summed it all up pretty well
So watch out for that the dodgy lower end property before it is imploded one day
http://www.fool.com/investing/genera...ation-hin.aspx
The better MGM hotels I have formed relationships with in Las Vegas have been exceptional to me perhaps treating me even better than many a Hyatt!
On the other hand MGM has some properties that are certainly not something discerning folks would want to stay in especially Circus Circus which thankfully doesn't even participate
I thought this article summed it all up pretty well
So watch out for that the dodgy lower end property before it is imploded one day
http://www.fool.com/investing/genera...ation-hin.aspx