Hotel Du Louvre, Hyatt REVIEW - MASTER THREAD
Aug 17, 2018, 12:03 pm
#121
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
I contacted them and they said it "should" be done by the end of 2018. My reservation is Jan 2, 2019, which now seems n jeopardy.
Please keep us posted, especially on whether they were open to changing it to the PH. I wasn't all that fond of the Madelaine when I went (I was in a standard room) and I really wanted to be at the Hotel du Louvre location (Place Vendome where the PH is would also work).
Please keep us posted, especially on whether they were open to changing it to the PH. I wasn't all that fond of the Madelaine when I went (I was in a standard room) and I really wanted to be at the Hotel du Louvre location (Place Vendome where the PH is would also work).
If anyone has a reservation for late 2018 or Q1 2019 I would get in touch with the Hotel Du Louvre and find out if your reservation is still valid.
Aug 17, 2018, 5:41 pm
#122
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,304
I had a stay booked for late May 2018 and I called the regular Hyatt line around March to confirm and they said it would be open (original renovation completion date was May1 2018). As we know it was not. I found this out in April and unfortunately we scrambled to get accommodated. We had three rooms booked and ended up accommodated at The Madeline. It was a pretty stressful few weeks and had a couple hiccups getting it all situated, but all in all I was happy how the trip turned out.
If anyone has a reservation for late 2018 or Q1 2019 I would get in touch with the Hotel Du Louvre and find out if your reservation is still valid.
If anyone has a reservation for late 2018 or Q1 2019 I would get in touch with the Hotel Du Louvre and find out if your reservation is still valid.
I haven't been in the Madeline in years, didn't care for it. Also, they don't take TSUs. What did you think?
I have a back up revenue reservation at the Westin Vendome, much better location for early January for my purposes.
Aug 18, 2018, 9:29 am
#123
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
Thanks. I did, they are confirming the Jan 1 opening. But that just puts me in the same position as you were earlier in the year - told all is ok, when I can't believe anything will get done in Paris between Xmas and New Years. They don't even strike then.
I haven't been in the Madeline in years, didn't care for it. Also, they don't take TSUs. What did you think?
I have a back up revenue reservation at the Westin Vendome, much better location for early January for my purposes.
I haven't been in the Madeline in years, didn't care for it. Also, they don't take TSUs. What did you think?
I have a back up revenue reservation at the Westin Vendome, much better location for early January for my purposes.
In the end the hotel made up for it, but I would have rather stayed in our original location. Hopefully they come through and your stay goes as planned...enjoy!
Sep 9, 2018, 7:04 pm
#124
Join Date: Oct 2013
Posts: 22
I had a stay booked for early January but the hotel reached out to advise they wouldn't be open in time. A large reason for us returning to Paris is to stay at the updated hotel - we're not really interested in relocating to the Madeleine, Etoile or a Marriott property. As a result we're now looking into changing our plans and traveling elsewhere in Europe.
What would be adequate compensation in this scenario? I feel like we're entitled to more than just getting our points refunded, but I'm interested to know whether any other FTers have gone through a similar experience and can let me know how it was handled for them.
What would be adequate compensation in this scenario? I feel like we're entitled to more than just getting our points refunded, but I'm interested to know whether any other FTers have gone through a similar experience and can let me know how it was handled for them.
Sep 9, 2018, 10:46 pm
#125
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,560
I had a stay booked for early January but the hotel reached out to advise they wouldn't be open in time. A large reason for us returning to Paris is to stay at the updated hotel - we're not really interested in relocating to the Madeleine, Etoile or a Marriott property. As a result we're now looking into changing our plans and traveling elsewhere in Europe.
What would be adequate compensation in this scenario? I feel like we're entitled to more than just getting our points refunded, but I'm interested to know whether any other FTers have gone through a similar experience and can let me know how it was handled for them.
What would be adequate compensation in this scenario? I feel like we're entitled to more than just getting our points refunded, but I'm interested to know whether any other FTers have gone through a similar experience and can let me know how it was handled for them.
I'd say, it is like with the airlines. if your flight is cancelled, the airline will offer an alternate routing to the same destination. you may have booked a flight on a 787 (specifically to fly this aircraft), but if there is an aircraft change to a 777, you're not entitled to further compensation. The airline as fulfilled the contract to transport you from A to B.
That is my view.
Last edited by 59Impala; Sep 9, 2018 at 10:52 pm
Oct 15, 2018, 10:26 am
#126
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,304
Was your suggestion assistance plus refunding points or a choice of assistance or refunding points?
im in the same boat.
im in the same boat.
Oct 15, 2018, 10:22 pm
#127
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,050
I had a stay booked for early January but the hotel reached out to advise they wouldn't be open in time. A large reason for us returning to Paris is to stay at the updated hotel - we're not really interested in relocating to the Madeleine, Etoile or a Marriott property. As a result we're now looking into changing our plans and traveling elsewhere in Europe.
What would be adequate compensation in this scenario? I feel like we're entitled to more than just getting our points refunded, but I'm interested to know whether any other FTers have gone through a similar experience and can let me know how it was handled for them.
What would be adequate compensation in this scenario? I feel like we're entitled to more than just getting our points refunded, but I'm interested to know whether any other FTers have gone through a similar experience and can let me know how it was handled for them.
Oct 15, 2018, 10:59 pm
#128
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,304
What i think is fair is getting me back to the rates/award options that were available not so close in.
Last edited by beachfan; Oct 15, 2018 at 11:15 pm
Oct 17, 2018, 3:09 pm
#129
Join Date: Sep 2010
Location: YOW-YYZ-TPE
Programs: AC75, TD AeroInfiniteP, AmexBizPLAT, SPG-G HyattGlobby
Posts: 381
I much prefer the PH Vendome location to the Du Louvre. As far as compensation is concerned, Personally I tend to only "ask for compensation" when it is really an epic failure. Never hurts to ask as you never know what the agent on the phone will say. I am sure the hotel will do nothing for you unless you are staying there in the future. Paris is a nice city, and the area is awesome, let us know on the final outcome if you decide to pursue it.
L
L
Oct 17, 2018, 5:50 pm
#130
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,304
I much prefer the PH Vendome location to the Du Louvre. As far as compensation is concerned, Personally I tend to only "ask for compensation" when it is really an epic failure. Never hurts to ask as you never know what the agent on the phone will say. I am sure the hotel will do nothing for you unless you are staying there in the future. Paris is a nice city, and the area is awesome, let us know on the final outcome if you decide to pursue it.
L
L
Nov 28, 2018, 11:12 am
#132
Join Date: Jan 2013
Location: Washington, D.C.
Programs: Hyatt Globalist; AA Platinum Pro; Marriott Platinum
Posts: 71
I was wondering the same thing re: points booking. I know it's capacity controlled, so looking to use a bunch of Hyatt/CSR points to book the HdL when it's available.
Jan 24, 2019, 2:17 pm
#135
Join Date: Oct 2009
Location: SFO
Posts: 515
Thanks for the heads up, it's bookable in July when I'm planning to visit however points feature not yet working, I believe it's a category 5 so 20000 points. Also wondering how they will classify their suites as standard or premium.
edit - Ok, now it is bookable on points.
edit - Ok, now it is bookable on points.
Last edited by adlibitum; Jan 24, 2019 at 2:18 pm Reason: points booking works now