Spa broken, no diamond amenity, no hot water... What to do?
#1
Original Poster
Join Date: Jul 2012
Location: ATL
Programs: All of Them
Posts: 511
Spa broken, no diamond amenity, no hot water... What to do?
Just checked into the Hyatt Regency DaNang. Went to work out and turns out men's showers, sauna, steam room, hot tub and cold tub are under maintenance and have been for a few weeks. No heads up they would be OOC my whole stay. Went back to the room (suite) after workout to shower and no hot water. When asking regency club checkin desk about wanting the points instead of food for checkin she had no idea what I was saying.
This place has awesome reviews but 4 hours into my stay I'm very agitated. Concierge said sorry but seemed clueless as well. Recommendations?
This place has awesome reviews but 4 hours into my stay I'm very agitated. Concierge said sorry but seemed clueless as well. Recommendations?
#4
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hello Richklhs!
Thank you for posting this with regards to your stay. I am going to share this information with the hotel management. This will allow them to speak with you directly. If you need anything else during your stay, please let us know via PM. We are happy to assist you.
Sincerely,
Nick B.
Sincerely,
Nick B.
#5
Join Date: May 2012
Location: TOKYO, JAPAN
Programs: HYATT:DIAMOND, DELTA:PLATINUM
Posts: 3
Same here. I'm very agitated by this hotel, too.
In my case, I sent an e-mail to the hotel to ask about Travelzoo package. For 5 days, I have been waiting their reply, but I couldn't get any response. Travelzoo package is much greater deal than Hyatt.com, but I give up as the package will be sold out soon.
I decided to stay Hyatt Danang because they get nice reviews, but now I'm thinking I should choose Fusion Maia.
In my case, I sent an e-mail to the hotel to ask about Travelzoo package. For 5 days, I have been waiting their reply, but I couldn't get any response. Travelzoo package is much greater deal than Hyatt.com, but I give up as the package will be sold out soon.
I decided to stay Hyatt Danang because they get nice reviews, but now I'm thinking I should choose Fusion Maia.