Chase Free Night Awards being delayed?
#1
Original Poster
Join Date: Dec 2005
Posts: 117
Chase Free Night Awards being delayed?
I have a Hyatt branded credit card from Chase. On my anniversary of the card I would always get a free night award (Cat 1-4). Chase just rebranded the card I had to a different version of the Hyatt card with a slightly higher annual fee. Anyway My anniversary comes and goes and still no award. I reached out to them and asked about it and they said the award will post in my account in 10 weeks? ...?
Is anyone else dealing with this? Why the very long delay? This never happened before. I asked why the delay but they have not responded.
Is anyone else dealing with this? Why the very long delay? This never happened before. I asked why the delay but they have not responded.
#3
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,911
I had the Hyatt CC up until they converted it to WOH in January.
When I had the Hyatt CC I wouldn't get my free night award until at least a few weeks after my annual fee was posted. That was consistent for the ~4+ years I've held the card. So I wouldn't expect to receive the award until a few weeks after the annual fee posts - and in any case, the T&Cs allow for a longer period (which is usually longer than it actually takes when it comes to Hyatt).
When I had the Hyatt CC I wouldn't get my free night award until at least a few weeks after my annual fee was posted. That was consistent for the ~4+ years I've held the card. So I wouldn't expect to receive the award until a few weeks after the annual fee posts - and in any case, the T&Cs allow for a longer period (which is usually longer than it actually takes when it comes to Hyatt).