Park Hyatt St. Kitts REVIEW - MASTER THREAD
Mar 29, 2021, 3:58 pm
#781
Join Date: Aug 2019
Posts: 4
What you were told isn't correct.
Here's what the T&Cs say ...
"In order to redeem a Suite Upgrade Award at a Hyatt resort, a Member must pay the Standard Rate for a minimum of a deluxe room (such as partial ocean view, ocean view, slope view, Dreamcatcher or Sunrise room, etc.). In order to redeem a Suite Upgrade Award at a Hyatt hotel (that is not a resort), a Member must pay the Standard Rate for a minimum of a standard room."
I don't know what's considered a "deluxe room" at PH St Kitts, but I'd guess it's at least an Ocean View room and priced at maybe 3x your current rate. If you're willing to pay that rate, contact Hyatt again, preferably through your MHC or the twitter team.
Here's what the T&Cs say ...
"In order to redeem a Suite Upgrade Award at a Hyatt resort, a Member must pay the Standard Rate for a minimum of a deluxe room (such as partial ocean view, ocean view, slope view, Dreamcatcher or Sunrise room, etc.). In order to redeem a Suite Upgrade Award at a Hyatt hotel (that is not a resort), a Member must pay the Standard Rate for a minimum of a standard room."
I don't know what's considered a "deluxe room" at PH St Kitts, but I'd guess it's at least an Ocean View room and priced at maybe 3x your current rate. If you're willing to pay that rate, contact Hyatt again, preferably through your MHC or the twitter team.
Mar 29, 2021, 4:18 pm
#782
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,669
I've gotten similar responses for other resorts too though... end of the day, I've never been able to redeem 9k/night for a premium suite upgrade. Seems like there is a designated high-priced room that one must buy to be able to do it (also make sure that the target suite shows up as being available for points as a "Premium Suite" redemption on hyatt.com, otherwise it's not attainable anyhow).
Mar 29, 2021, 5:46 pm
#783
Join Date: Jul 2014
Location: NYC
Programs: Hyatt Globe, AA EXP, Marriott Gold
Posts: 90
Hoping someone who has done this before can lend me some insight here. I have a standard room booked at the healthcare worker 189 rate for 5 nights in may. originally i was planning on just crossing my fingers on a globalist upgrade and seeing what I got, but the suites with plunge pools were starting to look really tempting and I decided to see if I could use 9,000 points per night to upgrade to a premium suite.
When I reached out to Hyatt, I was told i could upgrade to a a plunge pool suite, but that it would cost me 9,000 points per night, as well as a room rate increase to $925 per night, plus taxes and fees. put aside for a second that those rooms are bookable for less than that outright for my dates, I was very surprised as I thought the points were all that was require to book a suite upgrade if one was available. When I asked for clarification, i was told that not just at the park hyatt st kitts, but that at any hyatt globally, in order to upgrade to a a premium suite the cost was 9,000 points on top of the cash rate for the next room type down, whatever that is at each property, not a standard room.
Did I misunderstand how a points upgrade works? if it is as stated above its not very useful. curious if anyone can offer an insight here.
When I reached out to Hyatt, I was told i could upgrade to a a plunge pool suite, but that it would cost me 9,000 points per night, as well as a room rate increase to $925 per night, plus taxes and fees. put aside for a second that those rooms are bookable for less than that outright for my dates, I was very surprised as I thought the points were all that was require to book a suite upgrade if one was available. When I asked for clarification, i was told that not just at the park hyatt st kitts, but that at any hyatt globally, in order to upgrade to a a premium suite the cost was 9,000 points on top of the cash rate for the next room type down, whatever that is at each property, not a standard room.
Did I misunderstand how a points upgrade works? if it is as stated above its not very useful. curious if anyone can offer an insight here.
You need to book a standard room RATE to upgrade. These are the terms for any points upgrade. It could be the cheapest room category, but must be marked "standard rate" when booking. When you look at the PH St. Kitts, the standard room rate starts in the $900. They are effectively converting your healthcare worker rate to the standard rate and then charging 9k points on top to put you in the plunge pool suite.
Mar 29, 2021, 8:22 pm
#785
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,161
Yes you misunderstood and they misunderstood (sort of), but I think they quoted you the correct price.
You need to book a standard room RATE to upgrade. These are the terms for any points upgrade. It could be the cheapest room category, but must be marked "standard rate" when booking. When you look at the PH St. Kitts, the standard room rate starts in the $900. They are effectively converting your healthcare worker rate to the standard rate and then charging 9k points on top to put you in the plunge pool suite.
You need to book a standard room RATE to upgrade. These are the terms for any points upgrade. It could be the cheapest room category, but must be marked "standard rate" when booking. When you look at the PH St. Kitts, the standard room rate starts in the $900. They are effectively converting your healthcare worker rate to the standard rate and then charging 9k points on top to put you in the plunge pool suite.
Mar 30, 2021, 7:26 am
#786
Join Date: Aug 2019
Posts: 4
Thanks for all the input here, all of the answers here make sense to me, whats strange is how I've now gotten multiple answers from multiple Hyatt representatives, none of them matching the terms of the program or the thoughts here.
Needing to be on a standard rate makes sense, and needing to be at a certain threshold of room category would make sense, but the dollar amounts dont match any of that. for the dates in question, no room at the standard rate at the hotel costs 925, the 2 standard level suites are at 900 and 950 respectively. Even when I asked Hyatt reps directly for the reason behind the 925 price point, if there was a specific room or rate i needed to be paying and thats where that number came from, they couldn't tell me beyond "it is what it is". 1 representative told me that in this case the 9,000 points was acting as some kind of a small discount off the rate of the premier suite itself, and that was the closet I got to an attempted rationalization for the rate, but it doesn't match any language in the program terms and conditions.
ultimately I'm fine not being able to upgrade this room in the way I hoped, I always knew that was a possibility, but as i've dug into this use of Hyatt points I feel a bit mislead, the program tries to make it seem very clear cut what the costs will be if the room type is available, when in fact it is anything but.
Needing to be on a standard rate makes sense, and needing to be at a certain threshold of room category would make sense, but the dollar amounts dont match any of that. for the dates in question, no room at the standard rate at the hotel costs 925, the 2 standard level suites are at 900 and 950 respectively. Even when I asked Hyatt reps directly for the reason behind the 925 price point, if there was a specific room or rate i needed to be paying and thats where that number came from, they couldn't tell me beyond "it is what it is". 1 representative told me that in this case the 9,000 points was acting as some kind of a small discount off the rate of the premier suite itself, and that was the closet I got to an attempted rationalization for the rate, but it doesn't match any language in the program terms and conditions.
ultimately I'm fine not being able to upgrade this room in the way I hoped, I always knew that was a possibility, but as i've dug into this use of Hyatt points I feel a bit mislead, the program tries to make it seem very clear cut what the costs will be if the room type is available, when in fact it is anything but.
Mar 30, 2021, 12:55 pm
#787
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,669
ultimately I'm fine not being able to upgrade this room in the way I hoped, I always knew that was a possibility, but as i've dug into this use of Hyatt points I feel a bit mislead, the program tries to make it seem very clear cut what the costs will be if the room type is available, when in fact it is anything but.
Mar 30, 2021, 5:23 pm
#788
Join Date: Jan 2014
Location: Chicago, IL
Programs: AA Platinum, Hyatt Globalist, Hilton Diamond
Posts: 286
When looking at making a reservation online, I am seeing both the Beachside Suite and Ocean View Suite available as the 'Standard Suite'. Can anyone confirm what a TSU puts you in or if I have the choice which is the preferred room?
TIA
TIA
Mar 30, 2021, 5:57 pm
#789
Join Date: Feb 2014
Posts: 252
Mar 30, 2021, 10:54 pm
#790
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
This is where the TSU is vastly superior to the points upgrades. TSU can be applied on any valid rate (for some reason Hyatt doesn't consider free night certs to be TSU upgradeable, but that's a separate rant).
So even if you've got the healthcare rate in the cheapest room in a resort you can apply TSU to get a standard suite for no additional charge.
It truly is one of the best perks of Hyatt and one of the reasons I've been loyal to them for quite some time.
So even if you've got the healthcare rate in the cheapest room in a resort you can apply TSU to get a standard suite for no additional charge.
It truly is one of the best perks of Hyatt and one of the reasons I've been loyal to them for quite some time.
Apr 8, 2021, 9:10 am
#791
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 488
Hi there,
We are planning a trip to this property for the end of May/early June. We are based in the Minneapolis-St Paul area, and I have been trying to figure out the RT-PCR test requirements for St. Kitts. According to the travel requirements page, they require the following:
They also link to a website - testfortravel.com - which I found a couple of clinics on. While it has been pretty easy to find a CLIA certified clinic, I'm having trouble finding one that mentioned ISO/IEO certification (I believe IEO may be a typo for IEC?).
Does anyone travelling from the USA have experience with whether the ISO/IEO certification is actually required? From some googling around it sounds like a much more common standard ex-USA, but CLIA (and CDC approval) seems more common in the USA. Would it show up on the test results somewhere? Bonus points if anyone is based in the Minneapolis area and know of a compliant clinic
Thanks!!
We are planning a trip to this property for the end of May/early June. We are based in the Minneapolis-St Paul area, and I have been trying to figure out the RT-PCR test requirements for St. Kitts. According to the travel requirements page, they require the following:
Submit COVID-19 RT-PCR negative test result from a CLIA/CDC/UKAS approved lab accredited with ISO/IEO 17025 standard, taken within 72 hours of travel, along with required embarkation form and all other supporting documentation
Does anyone travelling from the USA have experience with whether the ISO/IEO certification is actually required? From some googling around it sounds like a much more common standard ex-USA, but CLIA (and CDC approval) seems more common in the USA. Would it show up on the test results somewhere? Bonus points if anyone is based in the Minneapolis area and know of a compliant clinic
Thanks!!
Apr 14, 2021, 6:13 pm
#793
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,100
It seems from the email they send you after booking that you are restricted to the hotel for 7 days after which you may leave the premises after another negative covid test. How do people feel being "stuck" in the resort for <7 days? I imagine eating and drinking on site could add up even with free breakfast. Could get boring too.
Apr 14, 2021, 6:15 pm
#794
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
It seems from the email they send you after booking that you are restricted to the hotel for 7 days after which you may leave the premises after another negative covid test. How do people feel being "stuck" in the resort for <7 days? I imagine eating and drinking on site could add up even with free breakfast. Could get boring too.
Apr 19, 2021, 8:41 am
#795
Join Date: Jan 2014
Location: CHS
Programs: United 1K, Globalist Hyatt, Plat Marriott
Posts: 289
I'm looking to travel in July (this year) from Chicago. Google flights has the shortest flight being 1stop and 17+ hours. Is this normal or have airlines not opened up routes there 2.5 months from now?