Grand Hyatt Berlin REVIEW - MASTER THREAD
Feb 24, 2013, 2:11 pm
#301
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,004
Had a similar problem last stay - booked 1 night in Club room, 2 nights in King and received a Club. Unfortunately, couldn't really argue as we had numerous appointments to get to. Room had a number of small problems and service not what it was. Emailed the hotel after the stay with feedback and was promised an upgrade to a Club Deluxe room next stay. I did ask why this wasn't given before (it was available) but didn't get an answer, although they did admit that this should be the standard diamond upgrade. Too many hotels do this - if they don't want to have the problem, why not call the club deluxe room a club junior suite. There again, at least they don't do a HR Birmingham and give a club deluxe using a suite upgrade.
We also received a bottle of wine as an amenity - this was apparently an apology as we had to ask multiple times for an amenity and a few other problems. A few rough practices going on here - will be interesting to meet GM on our next stay...
We also received a bottle of wine as an amenity - this was apparently an apology as we had to ask multiple times for an amenity and a few other problems. A few rough practices going on here - will be interesting to meet GM on our next stay...
May 13, 2013, 4:13 am
#302
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Grand Hyatt Berlin REVIEW - MASTER THREAD
Decent stay last week, however the new Grand Suite can not be compared. It's not a bad room, but does not at all feel like a suite. And the Tartufo sweets for turndown are gone ! Otherwise still a great hotel.
May 27, 2013, 9:45 am
#303
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
May 29, 2013, 9:46 am
#304
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Grand Hyatt Berlin REVIEW - MASTER THREAD
I have been contacted by hotel management following my survey feedback after a recent stay. A phone conversation took about half an hour, and I felt that they are willing to improve customer service going forward.
Jun 14, 2013, 7:51 am
#305
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
I really doubt that that will happen while the current management is there...
Jun 16, 2013, 1:01 pm
#306
Join Date: Mar 2012
Posts: 229
i´m having there a stay in july with diamond suite upgrade... the standard upgrade will be the "grand suite kind" 48qm but the pictures of this suite are identical with the one from the grand suite view king 69qm... i heard that the hotel will renovate all rooms and suites... any experiences ?!
Jun 18, 2013, 11:30 am
#309
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
If you want something really satisfying, I strongly suggest paying for it.
On a side note, the vast majority of your posts go into one direction...how can I get stuff for free?
I am quite happy that the Grand Berlin gives you what you deserve as a long standing and truly loyal Diamond member.
BTW, did they comp your Accor or Club Carlson status
Jul 4, 2013, 10:17 am
#310
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,560
Got the following email today for my stay on 8/26:
Dear Mr. jasonvr,
Warm greetings from Berlin.
Thank you for choosing Grand Hyatt Berlin for your upcoming trip to Berlin. Kindly be informed that during your stay our Grand Club Lounge will be closed due to maintenance works.
It is our pleasure to offer you the following alternatives to our usual Club Services:
All above mentioned services are included in the room rate.
Thank you for your understanding and we look forward to welcoming you soon. Please do let us know at any time, of my team or I can be of any further assistance to you.
Kindly also copy my colleagues (in cc.) to avoid any delay in responding to your request.
Kind regards,
xxxxxxxxxxx
Corporate Leadership Trainee
Warm greetings from Berlin.
Thank you for choosing Grand Hyatt Berlin for your upcoming trip to Berlin. Kindly be informed that during your stay our Grand Club Lounge will be closed due to maintenance works.
It is our pleasure to offer you the following alternatives to our usual Club Services:
- Hyatt breakfast from 6:30 am to 10:30 am (Saturdays until 11:00 and Sundays until 2:00 pm) in our VOX restaurant
- A choice of cakes, cookies and hot beverages from 3:00 pm to 5:00 pm at our Mesa restaurant
- Delicious snacks with a selection of wine and beer from 6:00 pm to 8:00 pm at our Mesa restaurant
- A choice of soft drinks, juices, coffee and tea from 11:00 am to 10:00 pm at our Mesa restaurant
All above mentioned services are included in the room rate.
Thank you for your understanding and we look forward to welcoming you soon. Please do let us know at any time, of my team or I can be of any further assistance to you.
Kindly also copy my colleagues (in cc.) to avoid any delay in responding to your request.
Kind regards,
xxxxxxxxxxx
Corporate Leadership Trainee
Jul 4, 2013, 11:10 am
#311
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,080
Sounds like the hotel really did a nice job of compensating with a full array of options for the let down/disappointment.
I'm also impressed they also didn't wait until your arrival to pop the news
And you should be taking home 2500 bonus points as well
If only they could respect the Hyatt Gold Passport program and the suite upgrade benefit that members earn by staying loyal to Hyatt Hotels and the Grand Hyatt Berlin which otherwise has been one of Hyatt's best
Happy Holiday all for those here in the US
I'm also impressed they also didn't wait until your arrival to pop the news
And you should be taking home 2500 bonus points as well
If only they could respect the Hyatt Gold Passport program and the suite upgrade benefit that members earn by staying loyal to Hyatt Hotels and the Grand Hyatt Berlin which otherwise has been one of Hyatt's best
Happy Holiday all for those here in the US
Last edited by 777 global mile hound; Jul 4, 2013 at 11:17 am
Jul 4, 2013, 11:21 am
#312
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,560
Sounds like the hotel really did a nice job of compensating with a full array of options for the let down/disappointment.
I'm also impressed they also didn't wait until your arrival to pop the news
And you should be taking home 2500 bonus points as well
If only they could respect the Hyatt Gold Passport program and the suite upgrade benefit that members earn by staying loyal to Hyatt Hotels and the Grand Hyatt Berlin which otherwise has been one of Hyatt's best
Happy Holiday all for those here in the US
I'm also impressed they also didn't wait until your arrival to pop the news
And you should be taking home 2500 bonus points as well
If only they could respect the Hyatt Gold Passport program and the suite upgrade benefit that members earn by staying loyal to Hyatt Hotels and the Grand Hyatt Berlin which otherwise has been one of Hyatt's best
Happy Holiday all for those here in the US
Jul 10, 2013, 12:14 pm
#313
Join Date: Jul 2000
Location: AUH
Posts: 8,265
A few questions in advance of my stay next week:
1. How are the alternative lounge arrangements (as written further up)? I'm interested in the set-up and quality of the food for the afternoon and evening presentations, since obviously the breakfast will be the normal breakfast.
2. The Club Deluxe and the Grand Suite (Diamond Suite Upgrade) appear to be very similar in size (46sqm vs 48sqm) and I also remember not being too impressed by the photos of Grand Suite. Bearing in mind that Club Deluxe has the better view, which room is better overall? Shall I still try to get the Grand Suite or stick with Club Deluxe?
Thanks!
1. How are the alternative lounge arrangements (as written further up)? I'm interested in the set-up and quality of the food for the afternoon and evening presentations, since obviously the breakfast will be the normal breakfast.
2. The Club Deluxe and the Grand Suite (Diamond Suite Upgrade) appear to be very similar in size (46sqm vs 48sqm) and I also remember not being too impressed by the photos of Grand Suite. Bearing in mind that Club Deluxe has the better view, which room is better overall? Shall I still try to get the Grand Suite or stick with Club Deluxe?
Thanks!
Jul 10, 2013, 12:19 pm
#314
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
A few questions in advance of my stay next week:
1. How are the alternative lounge arrangements (as written further up)? I'm interested in the set-up and quality of the food for the afternoon and evening presentations, since obviously the breakfast will be the normal breakfast.
2. The Club Deluxe and the Grand Suite (Diamond Suite Upgrade) appear to be very similar in size (46sqm vs 48sqm) and I also remember not being too impressed by the photos of Grand Suite. Bearing in mind that Club Deluxe has the better view, which room is better overall? Shall I still try to get the Grand Suite or stick with Club Deluxe?
Thanks!
1. How are the alternative lounge arrangements (as written further up)? I'm interested in the set-up and quality of the food for the afternoon and evening presentations, since obviously the breakfast will be the normal breakfast.
2. The Club Deluxe and the Grand Suite (Diamond Suite Upgrade) appear to be very similar in size (46sqm vs 48sqm) and I also remember not being too impressed by the photos of Grand Suite. Bearing in mind that Club Deluxe has the better view, which room is better overall? Shall I still try to get the Grand Suite or stick with Club Deluxe?
Thanks!
Jul 10, 2013, 10:25 pm
#315
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,004
A few questions in advance of my stay next week:
1. How are the alternative lounge arrangements (as written further up)? I'm interested in the set-up and quality of the food for the afternoon and evening presentations, since obviously the breakfast will be the normal breakfast.
2. The Club Deluxe and the Grand Suite (Diamond Suite Upgrade) appear to be very similar in size (46sqm vs 48sqm) and I also remember not being too impressed by the photos of Grand Suite. Bearing in mind that Club Deluxe has the better view, which room is better overall? Shall I still try to get the Grand Suite or stick with Club Deluxe?
Thanks!
1. How are the alternative lounge arrangements (as written further up)? I'm interested in the set-up and quality of the food for the afternoon and evening presentations, since obviously the breakfast will be the normal breakfast.
2. The Club Deluxe and the Grand Suite (Diamond Suite Upgrade) appear to be very similar in size (46sqm vs 48sqm) and I also remember not being too impressed by the photos of Grand Suite. Bearing in mind that Club Deluxe has the better view, which room is better overall? Shall I still try to get the Grand Suite or stick with Club Deluxe?
Thanks!
2. Grand Suites are very quiet and I think a better use of space. Are you currently confirmed in a Club Deluxe, as there aren't very many? The suite benefits (free minibar) are pretty nice.