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Palacio Duhau - Park Hyatt Buenos Aires REVIEW - MASTER THREAD

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Old Sep 11, 2016, 4:06 pm
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Last edit by: MSPeconomist
Some practical information

The hotel consists of two buildings, separated be a beautiful outdoor garden and an interior basement passageway called Paseo Des Artistes which serves as an art gallery for rotating exhibits by contemporary Latin American artists, plus some sculpture that seems to be permanent. Hotel guests can request a guided tour by one of the hotel's art ambassadors. Taxis serve both buildings, each of which has a small carriage entrance and valet parking garage.

Be aware that taxi fares have increased significantly in the last year. In September 2016, rates were about 40-50 for a ride to Centro, including the port area, and about 100 to restaurants in Palermo (which are generally lcated up the hill, far from the water). A remise from the domestic AEP airport costs about 250-300, although a taxi should be around 100-150 with no traffic.

The tower building on Posadas is modern and contains the Gioia (Italian) restaurant. It's almost all day dining, with a large breakfast buffet, lunch buffet, current Italian aperitif hours, and dinner. The hotel concierges sit in the basement of the tower building, at the entrance to the business center (free computers and printing). Ask for their printouts of what to do and suggested restaurant lists.

The historic palace building on Alvear contains a beautiful indoor pool in the basement, the florist, the Argentinian fine dining restaurant Duhau with its cheese cellar and wine room, open for lunch and dinner, the Piano Noble cafe/lobby bar, and the oak room bar, where the latter allows smoking as do the outdoor eating and drinking areas on terraces and in the garden.

The street parallel to Alvear and Posadas, one block up the hill from Alvear, contains shops, including a small ma and pa grocery store that closes for lunch and a larger supermarket with red signage called something like Dash. Both are self service, sell wine, and are open to at least 9 pm. There's also a fancy specialty wine store about a block from the palace building, next to the French
Club restaurant.

Breakfast is available until 11am in Gioia (big cold buffet, plus you can order hot items, I believe for extra charges except for Diamonds) or continental plus a hot menu of things to order at Piano Noble, IIRC also until 11am, including on their outdoor balcony tables. Coffee and drinks, including champagne, are served there with small snacks such as cookies or nuts and olives. Room service breakfast is available until noon, with instructions to place the order form on your doorknob by 4am. In the past, I was instructed to take Diamond breakfast either in Gioia or Piano Noble, but this time I was told Gioia only while others were given the choice.

Restaurants within a couple blocks include Club Frances or French Club, Fervor on Posadas for vaguely Spanish fish/seafood and steak, Sotta Voce on Libertador for Italian food, including fish, and the restaurant inside the new Brick Hotel on Posadas. Sadly the all branch of La Dorita casual steak house has closed.
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Palacio Duhau - Park Hyatt Buenos Aires REVIEW - MASTER THREAD

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Old Apr 26, 2017, 12:43 pm
  #421  
 
Join Date: Jan 2008
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Question...I have noticed the website says that there is no tax now for foreigners. Can anyone confirm how it works then? Is the price just as listed on the Hyatt website now, but the tax that is added at the booking page just is removed when you check out if you meet the requirements?
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Old Apr 29, 2017, 7:03 am
  #422  
 
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Originally Posted by caliform
but the small touches are just a bit disappointing for a hotel of its caliber. Our suite didn't get any hot water at all, they often forgot things in room service again, etc.

Will return, definitely. But there's a lot of room for improvement.
I would agree with this (here now). There are numerous aspects of the suite that I would not expect in a hotel of this calibre. We made some pre-arrival requests that were not followed through (small things eg temperature of room at turn down as we were arriving late) and the room was only prepped for one. Breakfast service is very poor (waited 30 min for tea, 45 minutes for gluten-free bread). The choice is pretty limited compared to other Park Hyatts. Perhaps we just need to give the hotel more time as this is the first morning, but very underwhelmed at present.
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Old Apr 29, 2017, 7:04 am
  #423  
 
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Originally Posted by antonius66
Question...I have noticed the website says that there is no tax now for foreigners. Can anyone confirm how it works then? Is the price just as listed on the Hyatt website now, but the tax that is added at the booking page just is removed when you check out if you meet the requirements?
This is the correct. The tax is not added this you pay the price listed on the booking page.
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Old May 16, 2017, 8:28 am
  #424  
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Park Deluxe Suite

Palacio Duhau - Park Hyatt Buenos Aires

Map| 7 Reviews | 57% Recommended

Palacio Duhau - Park Hyatt Buenos Aires

Av. Alvear 1661 Buenos Aires, AR C1014AAD

Park Deluxe Suite (10 Photos)

Palacio Duhau - Park Hyatt Buenos Aires

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View from living room, Posadas street on the left, Vatican Embassy gardens at the front. 

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View from bedroom and bathroom, towards Posadas street, Plata River (Rio de la Plata) in the background.
 

 

Park Deluxe Suite

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Old Sep 30, 2017, 9:32 am
  #425  
 
Join Date: Jan 2008
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Just stayed 6 nights and used a DSU. Got upgraded in advance to a Park Deluxe Suite, and at check in, was given an Executive Suite. The staff were all very friendly and helpful. Breakfast in the restaurant was very good. A decent assortment of made to order items with a small cold buffet that did not really change. No mention of any limit or cost or anything...just checked in every morning with my room and they marked it on their sheet and we got whatever we wanted every morning. Good quality stuff. Only thing I would complain about was the bathroom products...they were mediocre at best. We did not care for them in quality or scent, and they are probably the first hotel products we took none of to stock up at home . Great hotel and I would definitely stay there again in BA.

For other non hotel stuff, we took a remis from the airport which was 750 pesos ($44). We did not want to screw around with a taxi and we did not prebook so I am sure there were other cheaper options but that worked out fine, especially since I paid with my credit card at the airport and did not have any local cash yet. Took taxis all over BA and had zero issues, and at $4-6 per ride, it was better than anything else in our opinion. Did not even set foot in the subte. Changed money at a small bank kiosk in the Recoleta Mall, right next to the cemetery and about a 10 min walk from the hotel. Delicious ice cream pop shop right next to the bank kiosk that I hit about 10 times. I got 16.8-17 to the USD at that spot during the stay, when the spot rate was about 17-17.2 (my citi card gave me 17.24 on the last day when I paid for the hotel).
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Old Oct 10, 2017, 7:18 am
  #426  
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Is payment at this hotel settled in local currency or is it possible to pay in USD (without dynamic currency conversion)?
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Old Oct 10, 2017, 8:24 am
  #427  
 
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I paid in local currency but there was no dcc. I received 17.26 on my citi card and I believe the spot rate at the time was 17.3 or so. They said they quote in usd but charge in peso, probably due to the volatility of the local currency.
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Old Jan 4, 2018, 5:26 pm
  #428  
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According to the Hyatt website both the park suite and park deluxe suite are standard suites. I've used a TSU and I'm confirmed into a park suite which, although (to me) is not a true suite because it doesn't have a separate bedroom, looks very nice. I think this is the only type of suite that has a whirlpool too (in some but not all) and I like the idea of what looks to be the ability to soak and watch the TV, both of which would be added bonuses.

If I've understood the generous information above correctly, all park suites face into the courtyard. Do all park deluxe and park executive suites face the streets? The view into the courtyard looks superior to the street views. Additionally, putting aside the cigarette smell which can be an issue in the palace wing, does one wing offer any particular benefits over the other?
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Old Jan 5, 2018, 3:46 am
  #429  
 
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Originally Posted by danger
According to the Hyatt website both the park suite and park deluxe suite are standard suites. I've used a TSU and I'm confirmed into a park suite which, although (to me) is not a true suite because it doesn't have a separate bedroom, looks very nice. I think this is the only type of suite that has a whirlpool too (in some but not all) and I like the idea of what looks to be the ability to soak and watch the TV, both of which would be added bonuses.

If I've understood the generous information above correctly, all park suites face into the courtyard. Do all park deluxe and park executive suites face the streets? The view into the courtyard looks superior to the street views. Additionally, putting aside the cigarette smell which can be an issue in the palace wing, does one wing offer any particular benefits over the other?
I prefer the Palace Wing for several reasons , foremost being the uniqueness of the original Palacio. Location wise, the fine dining , bar, spa,indoor pool and Library are located on the Palacio side. Breakfast on the tower side felt more tour group / package style. The Palacio breakfast has a buffet , along with white tablecloths and a more refined dining experience. The only smoke issue is the bar on the Palacio side which includes a generous amount of cigar smoke. I never once noticed it drifting up to our suite which was right above the bar.
The only two complaints I found with the entire property was for several nights of our stay they closed many of the restaurants and the entire inner courtyard for private events, offering room service only. I felt that diminished our stay considerably.However the management was very responsive to my complaint and did an excellent service recovery to make that up. I also found the Spa to be considerable dated and not up to the standard of the rest of the facilities.
Defintly get a courtyard view.
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Old Jan 31, 2018, 8:13 pm
  #430  
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What a luxurious hotel. My recent three nights at this hotel was peppered with a couple of service issues and the odd, well, oddity (at least in my mind).

I appreciated receiving an email in advance from one of the guest service team. Given the reviews here I requested a courtyard view in the palace side for my TSU room as well as some firm pillows. A prompt reply noted no appropriate rooms in the palace wing but I did receive a fantastic courtyard view, as well as the pillows. I liked the space of the suite although I do have an issue with any hotel that labels a single room as a suite (there may be a growing number of these in Hyatt).

My taxi dropped me at the Alvear Ave entrance and I was promptly assisted with my bags by a polite, polished gentleman. I had noted an early arrival and only needed to wait a few minutes before being escorted to my room. I found the hotel a little bit of a labyrinth but by my third day I had generally worked out which elevator or set of stairs to take me where I wanted to go.

The suite was certainly spacious and for the most part well appointed. I did, however, think it was a design flaw that you have a lovely sitting area but the TV can only be viewed from the bed which is directly opposite (i.e. from the living area you can only see the back of the TV). The tub, shower and vanity area were all great, though and the bed was very comfortable. I also liked the tones and appreciated the blackout shades. There are no power outlets at the bed which is just silly and the iron and ironing board I requested be delivered probably cost $10 at Costco (or the Argentinian equivalent). I didn’t care much for the toiletries either but that’s very much a personal thing. And other than those toiletries I didn’t notice a signature scent that I thought was part of the Park standard.

Housekeeping, like the staff presentation, was impeccable in the true Park standard, tidying the room as well as replenishing stocks and making the bed. On the first morning I left a tip for the housekeeper on the pillow but it was not taken. It was on the second morning. The shoe shiner did a top job. One housekeeping fail did occur on my final morning. I had the DND sign up but the doorbell still rang and “Housekeeping” was announced. That was disappointing.

The first service disappointment, however, came on my first morning at breakfast. I walked in to the restaurant in the new wing (Piano Nobile, I think). Not knowing the procedure I grabbed a menu and seated myself. In hindsight, probably not the appropriate approach. After 10 or so minutes a waiter approached me and said “May I have your room number please?” which I provided. And that was it. No offer of a tea. No interest in taking my hot dish order. After almost 30 minutes of no other service of any kind, I got up and went to the restaurant in the palace wing. While Nobile was maybe a quarter full, the top restaurant only had a couple of other guests. I ordered eggs Benedict but they came lukewarm and the eggs undercooked. I also found it odd that they are served with a side of bacon. On my second and third mornings service was better although on the second morning there was still no offer of a hot drink. On the third morning I asked for English breakfast tea with cold milk and got hot milk with something that wasn’t EB. I ate in the Italian restaurant one evening and thought it was very nice. Pricey for the buffet but I thought the a la carte menu was fairly reasonable.

I was also a little disappointed with the concierge. Having been delivered to the Alvear Ave entrance I had wrongly assumed that the two desks at the other entrance were actually bell desks. I didn’t learn until my final day that the concierge desk is actually downstairs – behind the sign marked “Business Center”! I had asked one bellman about getting to Plaza de Mayo on the train. He told me that in order to use the public transport system you need to have a pass which can only be obtained by first going to an interview with the authorities. I later learned this was not true. On another occasion I asked a bellman what transportation options to the international airport were. He said there is the taxi service for about 750 pesos and the hotel car. When I asked about private transfer companies, he said there were none. Again, not correct. Fortunately, the concierge service was able to helpfully provide information on a bus transfer.

In all, it’s certainly a luxury hotel. While I had a bit of an issue with some aspects of the service and I thought the room had a couple of deficiencies, the location is great. It really is opulence. I would return, but probably only on points.
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Old Feb 5, 2018, 9:08 am
  #431  
 
Join Date: Jan 2013
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First, thank you to all who have posted on this forum, and provided such great information and advice.

We completed our stay about a month ago, and have just returned from our month-long trip. We had originally booked a "Senior Rate" room who was heavily discounted $405/night for their lowest-tier room. On arrival, I asked about upgrade opportunities (no premier Hyatt status here). We were offered a very large Park Deluxe Suite facing the interior courtyard on a high floor for $125 a night upcharge, which included breakfast,. This upgrade charge made the room just slightly more expensive than a regular room booked at the non-Senior rate.

The spaciousness of the room, the location, the wonderfully comfortable bed, and the great housekeeping service really made this a remarkable stay. We had lots of windows which were adequately covered by blackout curtains. The breakfast buffet was adequate, but not as nice as that offered at our PH Dubai stay a year ago.

On checking in, the staff did not spend the time to orient us to the hotel or our suite. We did not learn of the concierge location until we wandered to the business center on our last night of the stay, just walking around post-dinnertime. The staff never explained how to adjust the thermostat or control the lighting system, both of which required us to contact engineering since when we called for support, the front-desk staff sent to our rooms really did not know how to control the systems.

We met up with another couple and had dinner at the Duhau restaurant (allegedly a top-tier eatery), which we felt was underwhelming with respect to food and service. The pre-dinner wine/cheese tasting at the wine/cheese bar was OK, but the wines were not super-premium.

Biggest complaint about our room and this hotel, was the circa-1990s TV in our room and their AVOD system. Truly ancient stuff and a real embarrassment to be in a PH, not to mention in one of their suites. We were told that upgrades were planned.

We would definitely stay here again if we were ever to return to BA, but one of the reasons for this is that we thought we got value for our stay given the huge suite we occupied for a very reasonable price.
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Old Sep 16, 2018, 7:52 am
  #432  
 
Join Date: Sep 2012
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I'm a little curious about the typical pricing for this property. I just booked a Garden View Deluxe Room w/ King Bed for a couple nights in November, and it came out to US$644/night (excluding the VAT, from which I know I'm exempt). I'm willing and able to pay that amount, but I was a little surprised that even a luxury property in this part of the world would command such a high price. Is this typically where the pricing is for this hotel, or do I just have the good fortune of being in town on a couple of particularly expensive nights?

Last edited by acrophobia; Sep 16, 2018 at 7:58 am
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Old Sep 16, 2018, 8:13 pm
  #433  
 
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Common to see the standard King room at +$400 in this property. The Garden View must be a couple extra levels after that so I would not be surprised to see a pre-paid rate of $500+.

$644 does sounds a little steep for a non-suite but it's not that shocking either.
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Old Sep 17, 2018, 1:33 am
  #434  
 
Join Date: Sep 2009
Location: Europe
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Originally Posted by acrophobia
I'm a little curious about the typical pricing for this property. I just booked a Garden View Deluxe Room w/ King Bed for a couple nights in November, and it came out to US$644/night (excluding the VAT, from which I know I'm exempt). I'm willing and able to pay that amount, but I was a little surprised that even a luxury property in this part of the world would command such a high price. Is this typically where the pricing is for this hotel, or do I just have the good fortune of being in town on a couple of particularly expensive nights?
It’s the best hotel in the city! Those rates are deserved I would say.
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Old Sep 17, 2018, 3:44 am
  #435  
 
Join Date: Jul 2004
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Originally Posted by acrophobia
I'm a little curious about the typical pricing for this property. I just booked a Garden View Deluxe Room w/ King Bed for a couple nights in November, and it came out to US$644/night (excluding the VAT, from which I know I'm exempt). I'm willing and able to pay that amount, but I was a little surprised that even a luxury property in this part of the world would command such a high price. Is this typically where the pricing is for this hotel, or do I just have the good fortune of being in town on a couple of particularly expensive nights?
Keep in mind that you can buy 40,000 Hyatt Points for $940 all-in, and ask nicely for the garden view, if you wanted to save $300+.
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