The hotel consists of two buildings, separated be a beautiful outdoor garden and an interior basement passageway called Paseo Des Artistes which serves as an art gallery for rotating exhibits by contemporary Latin American artists, plus some sculpture that seems to be permanent. Hotel guests can request a guided tour by one of the hotel's art ambassadors. Taxis serve both buildings, each of which has a small carriage entrance and valet parking garage.
Be aware that taxi fares have increased significantly in the last year. In September 2016, rates were about 40-50 for a ride to Centro, including the port area, and about 100 to restaurants in Palermo (which are generally lcated up the hill, far from the water). A remise from the domestic AEP airport costs about 250-300, although a taxi should be around 100-150 with no traffic.
The tower building on Posadas is modern and contains the Gioia (Italian) restaurant. It's almost all day dining, with a large breakfast buffet, lunch buffet, current Italian aperitif hours, and dinner. The hotel concierges sit in the basement of the tower building, at the entrance to the business center (free computers and printing). Ask for their printouts of what to do and suggested restaurant lists.
The historic palace building on Alvear contains a beautiful indoor pool in the basement, the florist, the Argentinian fine dining restaurant Duhau with its cheese cellar and wine room, open for lunch and dinner, the Piano Noble cafe/lobby bar, and the oak room bar, where the latter allows smoking as do the outdoor eating and drinking areas on terraces and in the garden.
The street parallel to Alvear and Posadas, one block up the hill from Alvear, contains shops, including a small ma and pa grocery store that closes for lunch and a larger supermarket with red signage called something like Dash. Both are self service, sell wine, and are open to at least 9 pm. There's also a fancy specialty wine store about a block from the palace building, next to the French
Club restaurant.
Breakfast is available until 11am in Gioia (big cold buffet, plus you can order hot items, I believe for extra charges except for Diamonds) or continental plus a hot menu of things to order at Piano Noble, IIRC also until 11am, including on their outdoor balcony tables. Coffee and drinks, including champagne, are served there with small snacks such as cookies or nuts and olives. Room service breakfast is available until noon, with instructions to place the order form on your doorknob by 4am. In the past, I was instructed to take Diamond breakfast either in Gioia or Piano Noble, but this time I was told Gioia only while others were given the choice.
Restaurants within a couple blocks include Club Frances or French Club, Fervor on Posadas for vaguely Spanish fish/seafood and steak, Sotta Voce on Libertador for Italian food, including fish, and the restaurant inside the new Brick Hotel on Posadas. Sadly the all branch of La Dorita casual steak house has closed.
Palacio Duhau - Park Hyatt Buenos Aires REVIEW - MASTER THREAD
Palacio Duhau - Park Hyatt Buenos Aires
Av. Alvear 1661 Buenos Aires, AR C1014AAD
Park Deluxe Suite (10 Photos)
Palacio Duhau - Park Hyatt Buenos Aires
View from living room, Posadas street on the left, Vatican Embassy gardens at the front.
View from bedroom and bathroom, towards Posadas street, Plata River (Rio de la Plata) in the background.
For other non hotel stuff, we took a remis from the airport which was 750 pesos ($44). We did not want to screw around with a taxi and we did not prebook so I am sure there were other cheaper options but that worked out fine, especially since I paid with my credit card at the airport and did not have any local cash yet. Took taxis all over BA and had zero issues, and at $4-6 per ride, it was better than anything else in our opinion. Did not even set foot in the subte. Changed money at a small bank kiosk in the Recoleta Mall, right next to the cemetery and about a 10 min walk from the hotel. Delicious ice cream pop shop right next to the bank kiosk that I hit about 10 times. I got 16.8-17 to the USD at that spot during the stay, when the spot rate was about 17-17.2 (my citi card gave me 17.24 on the last day when I paid for the hotel).
If I've understood the generous information above correctly, all park suites face into the courtyard. Do all park deluxe and park executive suites face the streets? The view into the courtyard looks superior to the street views. Additionally, putting aside the cigarette smell which can be an issue in the palace wing, does one wing offer any particular benefits over the other?
If I've understood the generous information above correctly, all park suites face into the courtyard. Do all park deluxe and park executive suites face the streets? The view into the courtyard looks superior to the street views. Additionally, putting aside the cigarette smell which can be an issue in the palace wing, does one wing offer any particular benefits over the other?
The only two complaints I found with the entire property was for several nights of our stay they closed many of the restaurants and the entire inner courtyard for private events, offering room service only. I felt that diminished our stay considerably.However the management was very responsive to my complaint and did an excellent service recovery to make that up. I also found the Spa to be considerable dated and not up to the standard of the rest of the facilities.
Defintly get a courtyard view.
I appreciated receiving an email in advance from one of the guest service team. Given the reviews here I requested a courtyard view in the palace side for my TSU room as well as some firm pillows. A prompt reply noted no appropriate rooms in the palace wing but I did receive a fantastic courtyard view, as well as the pillows. I liked the space of the suite although I do have an issue with any hotel that labels a single room as a suite (there may be a growing number of these in Hyatt).
My taxi dropped me at the Alvear Ave entrance and I was promptly assisted with my bags by a polite, polished gentleman. I had noted an early arrival and only needed to wait a few minutes before being escorted to my room. I found the hotel a little bit of a labyrinth but by my third day I had generally worked out which elevator or set of stairs to take me where I wanted to go.
The suite was certainly spacious and for the most part well appointed. I did, however, think it was a design flaw that you have a lovely sitting area but the TV can only be viewed from the bed which is directly opposite (i.e. from the living area you can only see the back of the TV). The tub, shower and vanity area were all great, though and the bed was very comfortable. I also liked the tones and appreciated the blackout shades. There are no power outlets at the bed which is just silly and the iron and ironing board I requested be delivered probably cost $10 at Costco (or the Argentinian equivalent). I didn’t care much for the toiletries either but that’s very much a personal thing. And other than those toiletries I didn’t notice a signature scent that I thought was part of the Park standard.
Housekeeping, like the staff presentation, was impeccable in the true Park standard, tidying the room as well as replenishing stocks and making the bed. On the first morning I left a tip for the housekeeper on the pillow but it was not taken. It was on the second morning. The shoe shiner did a top job. One housekeeping fail did occur on my final morning. I had the DND sign up but the doorbell still rang and “Housekeeping” was announced. That was disappointing.
The first service disappointment, however, came on my first morning at breakfast. I walked in to the restaurant in the new wing (Piano Nobile, I think). Not knowing the procedure I grabbed a menu and seated myself. In hindsight, probably not the appropriate approach. After 10 or so minutes a waiter approached me and said “May I have your room number please?” which I provided. And that was it. No offer of a tea. No interest in taking my hot dish order. After almost 30 minutes of no other service of any kind, I got up and went to the restaurant in the palace wing. While Nobile was maybe a quarter full, the top restaurant only had a couple of other guests. I ordered eggs Benedict but they came lukewarm and the eggs undercooked. I also found it odd that they are served with a side of bacon. On my second and third mornings service was better although on the second morning there was still no offer of a hot drink. On the third morning I asked for English breakfast tea with cold milk and got hot milk with something that wasn’t EB. I ate in the Italian restaurant one evening and thought it was very nice. Pricey for the buffet but I thought the a la carte menu was fairly reasonable.
I was also a little disappointed with the concierge. Having been delivered to the Alvear Ave entrance I had wrongly assumed that the two desks at the other entrance were actually bell desks. I didn’t learn until my final day that the concierge desk is actually downstairs – behind the sign marked “Business Center”! I had asked one bellman about getting to Plaza de Mayo on the train. He told me that in order to use the public transport system you need to have a pass which can only be obtained by first going to an interview with the authorities. I later learned this was not true. On another occasion I asked a bellman what transportation options to the international airport were. He said there is the taxi service for about 750 pesos and the hotel car. When I asked about private transfer companies, he said there were none. Again, not correct. Fortunately, the concierge service was able to helpfully provide information on a bus transfer.
In all, it’s certainly a luxury hotel. While I had a bit of an issue with some aspects of the service and I thought the room had a couple of deficiencies, the location is great. It really is opulence. I would return, but probably only on points.
We completed our stay about a month ago, and have just returned from our month-long trip. We had originally booked a "Senior Rate" room who was heavily discounted $405/night for their lowest-tier room. On arrival, I asked about upgrade opportunities (no premier Hyatt status here). We were offered a very large Park Deluxe Suite facing the interior courtyard on a high floor for $125 a night upcharge, which included breakfast,. This upgrade charge made the room just slightly more expensive than a regular room booked at the non-Senior rate.
The spaciousness of the room, the location, the wonderfully comfortable bed, and the great housekeeping service really made this a remarkable stay. We had lots of windows which were adequately covered by blackout curtains. The breakfast buffet was adequate, but not as nice as that offered at our PH Dubai stay a year ago.
On checking in, the staff did not spend the time to orient us to the hotel or our suite. We did not learn of the concierge location until we wandered to the business center on our last night of the stay, just walking around post-dinnertime. The staff never explained how to adjust the thermostat or control the lighting system, both of which required us to contact engineering since when we called for support, the front-desk staff sent to our rooms really did not know how to control the systems.
We met up with another couple and had dinner at the Duhau restaurant (allegedly a top-tier eatery), which we felt was underwhelming with respect to food and service. The pre-dinner wine/cheese tasting at the wine/cheese bar was OK, but the wines were not super-premium.
Biggest complaint about our room and this hotel, was the circa-1990s TV in our room and their AVOD system. Truly ancient stuff and a real embarrassment to be in a PH, not to mention in one of their suites. We were told that upgrades were planned.
We would definitely stay here again if we were ever to return to BA, but one of the reasons for this is that we thought we got value for our stay given the huge suite we occupied for a very reasonable price.
Last edited by acrophobia; Sep 16, 2018 at 7:58 am
$644 does sounds a little steep for a non-suite but it's not that shocking either.