Diamond status is worth it!
 

Service downgrades are all around us. UA has devalued my 1K status by arbitrarily blessing some folks as UGS. Airlines in general seem to be replacing meals with snacks, and snacks with pretzels.

So in these times of downgrades, it's nice to report that in my first few months as a Hyatt Diamond, I feel that Hyatt puts real value into this status. People do often go the extra mile for Diamonds, and I'm responding by switching more of my hotel stay nights to Hyatt -- probably 20+ more nights overall this year. Thanks, Hyatt!

P.S. Even Diamond status won't get me to switch from my $240 corporate rate at the New York Palace to that creaky Hyatt at Grand Central.

Richard, I couldn't agree more. Hyatt really takes the cake for the best elite level in hotel programs! I've had nothing but superb customer service from everyone at Hyatt -- at (most of) the hotels, at each call to the Diamond line, from Julia... you name it. Why I ever stuck with Hilton and Starwood is beyond me. http://www.flyertalk.com/forum/wink.gif

(But ssshhh... don't let our little secret out!)

I absolutely agree! However, I must note that although Hilton bites it big time, I have had very good experiences with Marriott, as well, at least in relation to their customer service department.

But, I have digressed, the hotels really go the extra mile, as does 1-800- Check-in, and the customer service folks are all top notch. Indeed, one other really nice thing that I have noticed is that in 9/10 times, the stays and points post within an incredible 1 day of checking out!

Way to go, Hyatt!

Greetings from Amsterdam all
Hyatt is the only hotel company in the last 12 months to treat its guests fairly across the board.
No changes for the most part to a great program.
Unlike many programs who have knee jerked all over the place
The program itself, the best value promotions in the industry for free nites, and very fair pricing in difficult times .
It takes a lot of guts and risk to not alienate your customers.
Its time for folks take the blinders off ,smell the coffee and get back to supporting Hyatt 100 %
I couldn't agree more with the above posts !
Yes Hyatt Diamond staus delivers for the most part and now breakfast too !
Bravo to Hyatt !


------------------
AA & Starwood,Marriott Platinum
Hyatt, Hilton Diamond
Swissotel Club Gold
U/A 1k

I guess it varies by hotel. So far my diamond status has had zero room upgrades, and borderline minimum service at times. For example at the Seattle Elliott they forgot to make my room -- no maid service all day. When I called at 6 pm they admitted that they were short staffed (due to having few paying guests) and didn't have enough maids to service all the rooms. They then sent someone up who thought his job was to fill the ice bucket with fresh ice. At $200 per night this really isn't acceptable service for a hotel. They did clean my room while I went out for dinner, but offered no apologies, no compensation, and acted like it wasn't their fault or something that they could control (but sir, we have no maids on duty now!). The hotel is in a beautiful building, has a fine restaurant and rooms, but what a way to run a hotel! I even filled in the comment form for the stay and have yet to hear from the hotel or Hyatt. As I'm also Platinum with Starwood I've been staying with Starwood since that experience and it has been a lot better (mostly thanks to some lavish suite upgrades, which are probably the luck of the draw). If Hyatt could manage things better it would be a fine hotel, but "needs improvement".

number_6:

With all due respect, if you were to frequent these boards, your story would, and I am certain will, get a post from Julia at Hyatt GP to contact them. Had you frequented these boards you would have contacted them already.

I do not dispute that this happened to you and that you certainly would have cause to complain, but you should have researched alternative avenues to vent your frustration. Hopefully, now that your problem has been aired, it will be resolved, and you can experience the general high type of customer care that Hyatt appears to dispense.

I look forward to your followup and welcome to the board!

I have been enjoying my Diamond status as well. Room upgrade is always "guaranteed" - some hotels even give me suites http://www.flyertalk.com/forum/wink.gif

Not to mention, Regency Club Lounge is almost always better than other hotel chains' Club Lounges.

Number 6
Sorry to here about your stay.
My suggestion is file a complaint with Corporate services directly with Hyatt
Its important for them to know there are some service problems with the property .
I always prefer to solve any problems directly with the housekeeping manager or duty manager while at the property.
Sometimes that is not possible.
Hyatt corporate services can adress what issues you still feel are unresolved.
Over the past years in the few times I have had concerns they have always made things right by responding and adressing the issue and making a goodwill gesture should one be
appropriate.
Yes problems can exist at every property from time to time regardless of the rate paid
My compliments to Hyatt is not property specific but the overall value at all hotels and the program itself
good luck


[This message has been edited by 777 global mile hound (edited 05-16-2003).]

Dear number_6:

At Hyatt Hotels & Resorts we are dedicated to guest satisfaction, and therefore we were disappointed to learn that you experienced a service or product failure on your recent visit to the Grand Hyatt Seattle.

To assure that your concerns are addressed and corrective measures are taken to prevent a reoccurrence, please contact Hyatt Consumer Affairs at 1-800-323-7249 between the hours of 6:00 AM - 11:30 PM CST, Monday - Friday. If you prefer to correspond via email, please forward your name, contact information, and the details of your visit to: [email protected].

We look forward to the opportunity to regain your confidence and faith in Hyatt Hotels and Resorts.

Kindest regards,

Julia Moore
Hyatt Gold Passport Concierge