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Hyatt Place no early departure penalty?

Hyatt Place no early departure penalty?

Old May 20, 12, 5:15 pm
  #1  
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Hyatt Place no early departure penalty?

Back in February, I booked 3 nights at the Hyatt Place Waikiki for my stay coming up in June. Using Hyatt's Best Rate Guarantee I was able to get the rate of $119 (normal rates $294 per night).

During the last few days I have been shuffling my itinerary around quite a bit and its looking like I'll only be staying for 2 nights instead of 3.

When I called Hyatt to make the change, they said the reservation would be subject to new rates if I made the change, but the representative then told me that Hyatt Place brands do not charge an "early departure penalty" if reservation is changed at the front desk, meaning I could ask to check out a day early and still receive my $119 rate.

I called the property and the lady did not seem to know what I was talking about. Can anyone confirm this policy based on prior experience? Better yet, can someone at Hyatt confirm this for me? I tried googling for threads related to this and could not find any... I feel reluctant to wait until I check in and then get "stuck" in some way.

Any advice is appreciated
aaucello is offline  
Old May 21, 12, 1:35 am
  #2  
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Originally Posted by aaucello View Post
Back in February, I booked 3 nights at the Hyatt Place Waikiki for my stay coming up in June. Using Hyatt's Best Rate Guarantee I was able to get the rate of $119 (normal rates $294 per night).

During the last few days I have been shuffling my itinerary around quite a bit and its looking like I'll only be staying for 2 nights instead of 3.

When I called Hyatt to make the change, they said the reservation would be subject to new rates if I made the change, but the representative then told me that Hyatt Place brands do not charge an "early departure penalty" if reservation is changed at the front desk, meaning I could ask to check out a day early and still receive my $119 rate.

I called the property and the lady did not seem to know what I was talking about. Can anyone confirm this policy based on prior experience? Better yet, can someone at Hyatt confirm this for me? I tried googling for threads related to this and could not find any... I feel reluctant to wait until I check in and then get "stuck" in some way.

Any advice is appreciated

The representative you spoke with is correct. The Hyatt Place Waikiki does not charge an early departure fee.

Enjoy your stay!
Gold Passport Concierge is offline  
Old May 21, 12, 1:38 am
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Join Date: May 2011
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What is the early departure penalty for non-HP brands?
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Old May 21, 12, 1:44 am
  #4  
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Originally Posted by edcho View Post
What is the early departure penalty for non-HP brands?
At Full Service hotels, the early departure fee is one night’s room and tax. However, if you tell the Front Desk at time of check-in that you will be leaving early, you will not be charged.
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Old May 21, 12, 3:19 am
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Originally Posted by aaucello View Post
I called the property and the lady did not seem to know what I was talking about. Can anyone confirm this policy based on prior experience? Better yet, can someone at Hyatt confirm this for me? I tried googling for threads related to this and could not find any... I feel reluctant to wait until I check in and then get "stuck" in some way.
I wouldn't bring it to the hotel's attention prior to arrival, as the same issue could come up if someone looks too closely at your reservation, since you are telling them before arrival you intend to shorten the stay.

Instead, check-in as planned, and then simply tell them you will need to shorten the stay. I personally would inform them of this after checking-in, but at least 24 hours before intended departure time. I would probably not tell them before or during check-in, so as not to give them an opportunity to change the rate. In any case, I would say it is unlikely there will be any problem.
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Old May 21, 12, 5:51 am
  #6  
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Originally Posted by MikeFromTokyo View Post
I wouldn't bring it to the hotel's attention prior to arrival, as the same issue could come up if someone looks too closely at your reservation, since you are telling them before arrival you intend to shorten the stay.

Instead, check-in as planned, and then simply tell them you will need to shorten the stay. I personally would inform them of this after checking-in, but at least 24 hours before intended departure time. I would probably not tell them before or during check-in, so as not to give them an opportunity to change the rate. In any case, I would say it is unlikely there will be any problem.
:-P I know, silly. I called and asked a general question without providing my reservation details Happy to know that this is the policy!
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Old May 21, 12, 5:52 am
  #7  
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Originally Posted by Gold Passport Concierge View Post
The representative you spoke with is correct. The Hyatt Place Waikiki does not charge an early departure fee.

Enjoy your stay!
Thank you!! Excited
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