Apr 26, 2019, 11:27 pm
Last edit by: hailstorm
The pool and shuttle bus service from the hotel to Shinjuku station has permanently ended as of March 31st, 2021.
Hyatt Regency Tokyo REVIEW MASTER THREAD
Jan 10, 2018, 6:05 pm
#1351
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,939
Holding entire tables for more than 10 minutes or so is a HUGE pet peeve of mine. I wish the attendants would circumvent that.
Jan 10, 2018, 6:50 pm
#1352
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Thanks, arriving at 7pm one night and don't want to miss eve food.
Jan 11, 2018, 12:06 am
#1353
Join Date: Jul 2000
Location: AUH
Posts: 8,265
How did you book a suite on points and cash (6k points + 80 USD /night) ?
Only the base rooms are usually offered on award reservations.
The total number of points and cash for the 5 nights will confirm whether you mistakenly booked a suite for the price of a base room (total 30k points + 400 USD) or not.
Or, did you book a base room on points and cash, then upgrade the room with cash/points to a suite?
Please tell us how many points/night and cash/night your 5 nights cost.
That I believe is your only argument left in this case.
Either there is a trick involved, or a mistake in your booking.
I suspect the later, and the mistake was unfortunately caught and rectified.
Only the base rooms are usually offered on award reservations.
The total number of points and cash for the 5 nights will confirm whether you mistakenly booked a suite for the price of a base room (total 30k points + 400 USD) or not.
Or, did you book a base room on points and cash, then upgrade the room with cash/points to a suite?
Please tell us how many points/night and cash/night your 5 nights cost.
That I believe is your only argument left in this case.
Either there is a trick involved, or a mistake in your booking.
I suspect the later, and the mistake was unfortunately caught and rectified.
Jan 11, 2018, 1:56 am
#1355
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Jan 12, 2018, 5:08 pm
#1356
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Truth! The last time I stayed there was a few months ago, but the offerings were truly pitiful. I've told all of my trade show compatriots to switch their stays across the street to the Hilton, which still has an excellent executive lounge with an actual bartender and a separate and very quiet lounge, open only in the evenings, for Diamonds.
Jan 12, 2018, 5:19 pm
#1357
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Jan 15, 2018, 7:07 pm
#1359
Join Date: Aug 2012
Posts: 165
Jan 15, 2018, 8:20 pm
#1360
Join Date: May 2014
Programs: IHG Platinum Amb, Hyatt Diamond, Hilton Gold, Marriott Silver, Carlson Club Gold
Posts: 20
Jan 21, 2018, 11:49 am
#1361
Join Date: May 2011
Location: Sonoma
Programs: Several here and there, but not as many during my road warrior days!
Posts: 715
Had a very enjoyable stay here for a long weekend prior to Christmas. The hotel was full, but surprisingly the Club lounge was not too crowded. We didn't utilize the lounge in the evenings for food, as there are too many wonderful options outside of the hotel. The breakfast spread was basic and good for a quick bite. We found the lounge staff to be friendly and efficient. This hotel is an incredible deal using points.
Jan 23, 2018, 12:25 am
#1362
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 707
Also, just completed a stay here last week - and can report no over-crowding in the lounge, except for Sat morning. As we came down and tried to enter at ~9:30 am, the lounge staff "intercepted" us, and told us it was very full inside, and gave us 2 certs for breakfast downstairs 
Very nice for them to be pro-active - they didn't have us wander the room, looking for a spot
Otherwise, pretty standard stay - no upgrades available ...I think this is the only Int'l Hyatt where I have stayed 10+ times and NEVER been able to use a TSU
Did get a nice "Fuji view" room - although we only saw Fuji 2 times - 1 evening and 1 morning over 5 days...oh well
Very nice for them to be pro-active - they didn't have us wander the room, looking for a spot
Otherwise, pretty standard stay - no upgrades available ...I think this is the only Int'l Hyatt where I have stayed 10+ times and NEVER been able to use a TSU
Did get a nice "Fuji view" room - although we only saw Fuji 2 times - 1 evening and 1 morning over 5 days...oh well
Jan 23, 2018, 4:19 am
#1363
Join Date: Aug 2012
Posts: 165
Also, just completed a stay here last week - and can report no over-crowding in the lounge, except for Sat morning. As we came down and tried to enter at ~9:30 am, the lounge staff "intercepted" us, and told us it was very full inside, and gave us 2 certs for breakfast downstairs
Very nice for them to be pro-active - they didn't have us wander the room, looking for a spot
Otherwise, pretty standard stay - no upgrades available ...I think this is the only Int'l Hyatt where I have stayed 10+ times and NEVER been able to use a TSU
Did get a nice "Fuji view" room - although we only saw Fuji 2 times - 1 evening and 1 morning over 5 days...oh well
Very nice for them to be pro-active - they didn't have us wander the room, looking for a spot
Otherwise, pretty standard stay - no upgrades available ...I think this is the only Int'l Hyatt where I have stayed 10+ times and NEVER been able to use a TSU
Did get a nice "Fuji view" room - although we only saw Fuji 2 times - 1 evening and 1 morning over 5 days...oh well
Jan 23, 2018, 5:52 am
#1364
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Also, just completed a stay here last week - and can report no over-crowding in the lounge, except for Sat morning. As we came down and tried to enter at ~9:30 am, the lounge staff "intercepted" us, and told us it was very full inside, and gave us 2 certs for breakfast downstairs
Very nice for them to be pro-active - they didn't have us wander the room, looking for a spot
Otherwise, pretty standard stay - no upgrades available ...I think this is the only Int'l Hyatt where I have stayed 10+ times and NEVER been able to use a TSU
Did get a nice "Fuji view" room - although we only saw Fuji 2 times - 1 evening and 1 morning over 5 days...oh well
Very nice for them to be pro-active - they didn't have us wander the room, looking for a spot
Otherwise, pretty standard stay - no upgrades available ...I think this is the only Int'l Hyatt where I have stayed 10+ times and NEVER been able to use a TSU
Did get a nice "Fuji view" room - although we only saw Fuji 2 times - 1 evening and 1 morning over 5 days...oh well
Jan 23, 2018, 8:59 pm
#1365
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 707
good to know its not just me - this place must be one of Hyatt's busiest?
Or is it a lack of suites? I've never tried to look at the #'s...
- this place must be one of Hyatt's busiest?Or is it a lack of suites? I've never tried to look at the #'s...