The Bellevue Hotel Philadelphia (Unbound; former Park Hyatt) REVIEW - MASTER THREAD
Jul 1, 2014, 6:33 pm
#166
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
Hello - we have a 2-night stay coming up at the Bellevue this weekend. Booked a cash+points stay and used a suite upgrade. They confirmed me into an Avenue Suite. It's going to be four of us traveling so was really hoping for the Bellevue Suite.
I read here that other Hyatt Diamond's had gotten the Bellevue suite. Did the hotel upgrade at check-in or were you guys confirmed in the Bellevue suite at reservation? The hotel currently shows the Bellevue suite as available for sale.
Thanks,
I read here that other Hyatt Diamond's had gotten the Bellevue suite. Did the hotel upgrade at check-in or were you guys confirmed in the Bellevue suite at reservation? The hotel currently shows the Bellevue suite as available for sale.
Thanks,
Jul 9, 2014, 11:36 am
#167
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
Just to update for anyone else interested.
The GP CSR said I was confirmed into an Avenue Suite. Got an email the next day from Hyatt saying I was confirmed in the Bellevue suite. The room itself is hugee! Hotel is nice, although def a bit dated. Parking at $38/night for valet was a bit much. To be fair, self park was $28 and I didn't bother looking for local parking in the neighborhood.
The GP CSR said I was confirmed into an Avenue Suite. Got an email the next day from Hyatt saying I was confirmed in the Bellevue suite. The room itself is hugee! Hotel is nice, although def a bit dated. Parking at $38/night for valet was a bit much. To be fair, self park was $28 and I didn't bother looking for local parking in the neighborhood.
Hello - we have a 2-night stay coming up at the Bellevue this weekend. Booked a cash+points stay and used a suite upgrade. They confirmed me into an Avenue Suite. It's going to be four of us traveling so was really hoping for the Bellevue Suite.
I read here that other Hyatt Diamond's had gotten the Bellevue suite. Did the hotel upgrade at check-in or were you guys confirmed in the Bellevue suite at reservation? The hotel currently shows the Bellevue suite as available for sale.
Thanks,
I read here that other Hyatt Diamond's had gotten the Bellevue suite. Did the hotel upgrade at check-in or were you guys confirmed in the Bellevue suite at reservation? The hotel currently shows the Bellevue suite as available for sale.
Thanks,
Jul 17, 2014, 3:59 pm
#168
Join Date: Dec 2004
Location: MKE
Programs: Hyatt Globalist, AA Plat Pro, MR LTP, others from cards
Posts: 890
I just checked in for four nights, traveling with wife and two small kids. Used the suite upgrade, confirmed to avenue suite. Asked at checking about Bellevue suite - it was available but a $50 a night upsell. The NOR system had offered a space available $60 upgrade from a base room at booking, so this did not seem like a great deal - basically just $10 value from the cert. The desk clerk said the certificate couldn't get me a Bellevue as it was already applied to the Avenue. This particular Avenue is a decent size but the only window faces inside to the atrium so rather gloomy.
On previous stays I got the Bellevue with the cert when the hotel was quieter. Over thanksgiving a couple of years ago I was confirmed to a Bellevue according to the phone agent but downgraded to an Avenue by the time I checked in. So for me, and maybe I have been unlucky, they will downgrade from Bellevue to Avenue if they need the room to sell but not upgrade the other way if it is available at check in.
I should say that I am back to Diamond after a few years mostly away from Hyatt thanks to the challenge, so maybe they are cutting me less slack during the trial period.
On previous stays I got the Bellevue with the cert when the hotel was quieter. Over thanksgiving a couple of years ago I was confirmed to a Bellevue according to the phone agent but downgraded to an Avenue by the time I checked in. So for me, and maybe I have been unlucky, they will downgrade from Bellevue to Avenue if they need the room to sell but not upgrade the other way if it is available at check in.
I should say that I am back to Diamond after a few years mostly away from Hyatt thanks to the challenge, so maybe they are cutting me less slack during the trial period.
Jul 17, 2014, 4:16 pm
#169
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,077
I just checked in for four nights, traveling with wife and two small kids. Used the suite upgrade, confirmed to avenue suite. Asked at checking about Bellevue suite - it was available but a $50 a night upsell. The NOR system had offered a space available $60 upgrade from a base room at booking, so this did not seem like a great deal - basically just $10 value from the cert. The desk clerk said the certificate couldn't get me a Bellevue as it was already applied to the Avenue. This particular Avenue is a decent size but the only window faces inside to the atrium so rather gloomy.
On previous stays I got the Bellevue with the cert when the hotel was quieter. Over thanksgiving a couple of years ago I was confirmed to a Bellevue according to the phone agent but downgraded to an Avenue by the time I checked in. So for me, and maybe I have been unlucky, they will downgrade from Bellevue to Avenue if they need the room to sell but not upgrade the other way if it is available at check in.
I should say that I am back to Diamond after a few years mostly away from Hyatt thanks to the challenge, so maybe they are cutting me less slack during the trial period.
On previous stays I got the Bellevue with the cert when the hotel was quieter. Over thanksgiving a couple of years ago I was confirmed to a Bellevue according to the phone agent but downgraded to an Avenue by the time I checked in. So for me, and maybe I have been unlucky, they will downgrade from Bellevue to Avenue if they need the room to sell but not upgrade the other way if it is available at check in.
I should say that I am back to Diamond after a few years mostly away from Hyatt thanks to the challenge, so maybe they are cutting me less slack during the trial period.
Except with some rare exceptions
After staying with this property since it became a Hyatt I will be staying at another brand in a suite for 5 nights without having to negotiate for an upgrade
This hotel continues to disappoint with the exception of the breakfast and the fitness/club partnership.
I will be accessing the gym though without staying at the property thanks to my health club and their partnership
Jul 17, 2014, 9:18 pm
#170
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
I just checked in for four nights, traveling with wife and two small kids. Used the suite upgrade, confirmed to avenue suite. Asked at checking about Bellevue suite - it was available but a $50 a night upsell. The NOR system had offered a space available $60 upgrade from a base room at booking, so this did not seem like a great deal - basically just $10 value from the cert. The desk clerk said the certificate couldn't get me a Bellevue as it was already applied to the Avenue. This particular Avenue is a decent size but the only window faces inside to the atrium so rather gloomy.
On previous stays I got the Bellevue with the cert when the hotel was quieter. Over thanksgiving a couple of years ago I was confirmed to a Bellevue according to the phone agent but downgraded to an Avenue by the time I checked in. So for me, and maybe I have been unlucky, they will downgrade from Bellevue to Avenue if they need the room to sell but not upgrade the other way if it is available at check in.
I should say that I am back to Diamond after a few years mostly away from Hyatt thanks to the challenge, so maybe they are cutting me less slack during the trial period.
On previous stays I got the Bellevue with the cert when the hotel was quieter. Over thanksgiving a couple of years ago I was confirmed to a Bellevue according to the phone agent but downgraded to an Avenue by the time I checked in. So for me, and maybe I have been unlucky, they will downgrade from Bellevue to Avenue if they need the room to sell but not upgrade the other way if it is available at check in.
I should say that I am back to Diamond after a few years mostly away from Hyatt thanks to the challenge, so maybe they are cutting me less slack during the trial period.
For next month I was able to get a BRG for $130/night for a 3 night weekday stay.
Jul 17, 2014, 10:51 pm
#171
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,077
When available at booking, they have always applied my DSU to a Bellevue Suite, so I hope this is just a front desk agent doing what they've been told re: upgrades and not an official change in DSU policy. I know this hotel gets a lot of mixed reviews, but it's still my favorite in Philadelphia of all the Hyatt and SPG properties because of the price and location (and breakfast at XIX of course). That said, I haven't been placed in an unrenovated room in several years so that probably skews my perspective a bit.
For next month I was able to get a BRG for $130/night for a 3 night weekday stay.
For next month I was able to get a BRG for $130/night for a 3 night weekday stay.
I've had some good stays here and one so horrendous I can't bare to share what happened publically. And I'm typically not shy about discussing matters
The hotel was better run in the past overall and don't disagree that at 130 per night you cant go wrong
The rates for my next stay are currently 200 dollars a night and the competing hotel where I am also a top tier member is considerably cheaper and has superior exceptional accommodation's.What site did you find your lower rate on?
Jul 18, 2014, 7:12 am
#172
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Appreciate the feedback
I've had some good stays here and one so horrendous I can't bare to share what happened publically. And I'm typically not shy about discussing matters
The hotel was better run in the past overall and don't disagree that at 130 per night you cant go wrong
The rates for my next stay are currently 200 dollars a night and the competing hotel where I am also a top tier member is considerably cheaper and has superior exceptional accommodation's.What site did you find your lower rate on?
I've had some good stays here and one so horrendous I can't bare to share what happened publically. And I'm typically not shy about discussing matters
The hotel was better run in the past overall and don't disagree that at 130 per night you cant go wrong
The rates for my next stay are currently 200 dollars a night and the competing hotel where I am also a top tier member is considerably cheaper and has superior exceptional accommodation's.What site did you find your lower rate on?
The rate is available on most of the usual suspects (hotels.com, expedia, kayak, etc.), but it looks like it requires a minimum of 3 nights before the price drops to $163 (BRG adjusted to $130).
Sep 9, 2014, 7:07 pm
#173
Join Date: May 2014
Programs: IHG Platinum Amb, Hyatt Diamond, Hilton Gold, Marriott Silver, Carlson Club Gold
Posts: 20
Just had a 3 night stay at this hotel over the weekend.
Applied a DSU and was given the Avenue Suite. Would've asked about the Bellevue Suite, but it was not available for the entire duration anyway.
The location really is fantastic if one wants to be smack in the middle of Philadelphia (unlike the Four Seasons) and the parking, while expensive ($28/day for self-serve), is far easier than some of the other area hotels (e.g. Ritz Carlton which was valet only and requires blocking street traffic). The hotel has Starbucks in the same building and a food court open during the weekdays for a quick/cheap meal (but not really necessary seeing how many great restaurants are around it).
Service was a hit or miss. The front desk personnel were friendly, but we had a few issues with the stay that was truly disappointing. Due to glitches (it happens) and front desk mistakes (shouldn't happen), we ultimately had to be issued four separate tickets over a stay of three days. First, after the parking ticket machine glitched out, we were given some wrong information regarding the validity of our old ticket. Later on another ticket, it turned out that they processed the expiration time incorrectly. We had to be let out by attendants on three separate occasions.
They also failed with housekeeping on one of the nights. We were out late morning till 3:30 PM and came back to see that nobody had been there. We went down to request it be done asap and went out again. We came back several times but it wasn't done till 4:56 PM, almost 90 minutes after we had requested it. To top it off, housekeeping leaves at 5 pm anyway (so my appeal had no overall effect anyway).
Oh, and they also calculated the eligible spend incorrectly (lower than it should be, as all such *mistakes* seem to go) and a call had to be made to remedy the mistake.
Otherwise, the breakfast for diamonds is okay. No room service option, and the breakfast buffet ($20) per person basically consists of bacon, sausage, and eggs, smoked salmon, fruits, toast, and some pastries. The quality isn't too high. Would definitely have balked at paying $20 for it if it hadn't been included as a diamond.
As long as one goes for the convenience of the location and doesn't expect too much service-wise, this hotel should suit their needs.
Applied a DSU and was given the Avenue Suite. Would've asked about the Bellevue Suite, but it was not available for the entire duration anyway.
The location really is fantastic if one wants to be smack in the middle of Philadelphia (unlike the Four Seasons) and the parking, while expensive ($28/day for self-serve), is far easier than some of the other area hotels (e.g. Ritz Carlton which was valet only and requires blocking street traffic). The hotel has Starbucks in the same building and a food court open during the weekdays for a quick/cheap meal (but not really necessary seeing how many great restaurants are around it).
Service was a hit or miss. The front desk personnel were friendly, but we had a few issues with the stay that was truly disappointing. Due to glitches (it happens) and front desk mistakes (shouldn't happen), we ultimately had to be issued four separate tickets over a stay of three days. First, after the parking ticket machine glitched out, we were given some wrong information regarding the validity of our old ticket. Later on another ticket, it turned out that they processed the expiration time incorrectly. We had to be let out by attendants on three separate occasions.
They also failed with housekeeping on one of the nights. We were out late morning till 3:30 PM and came back to see that nobody had been there. We went down to request it be done asap and went out again. We came back several times but it wasn't done till 4:56 PM, almost 90 minutes after we had requested it. To top it off, housekeeping leaves at 5 pm anyway (so my appeal had no overall effect anyway).
Oh, and they also calculated the eligible spend incorrectly (lower than it should be, as all such *mistakes* seem to go) and a call had to be made to remedy the mistake.
Otherwise, the breakfast for diamonds is okay. No room service option, and the breakfast buffet ($20) per person basically consists of bacon, sausage, and eggs, smoked salmon, fruits, toast, and some pastries. The quality isn't too high. Would definitely have balked at paying $20 for it if it hadn't been included as a diamond.
As long as one goes for the convenience of the location and doesn't expect too much service-wise, this hotel should suit their needs.
Nov 9, 2014, 8:22 am
#174
Join Date: Jun 2012
Posts: 177
Just stayed here for one evening using Chase Annual free night certificate.
I wanted to book a points + cash so that I can use a DSU here but that was never available.
I was upgraded to the Avenue Suite by the hotel. According to the floor plan, my room is slightly larger than a DX2Q (Deluxe two queen?) and may be the same size as the living room part of the Bellevue Suite.
Overall the room is fairly large for entry-level suite, but there are many space that is not efficiently utilized. It is worth mention that the sofa in the living room can be pulled out as a king sized bed to accommodate additional people, which is not mentioned on the website. Though the restroom is inside the bedroom which can be awkward.
The hotel is beautiful inside and out with a historic feeling, and the room itself is nice and modern (or typical Hyatt room fashion if you will). However, the room design is not thoughtful. For example, there is no power socket near the bed nor the work desk. My electronics had to spend the night on the ground. Also, IMOO, the lightning in the room is insufficient and inconvenient.
The front desk mentioned that I may have my breakfast as room service. I choose to eat in the restaurant as XIX indeed is a beautiful place with great view. The breakfast selection is also typical hyatt. I went with a la carte and had the lobster and spinach omelet which is a bit bland. The lobster flavor is overwhelmed by the spinach and the roasted potato on the side.
Overall, I think this is a great cat 4 hotel and not a bad use of Chase annual free night in US ($75 vs $329 daily rate for the night).
PS:
During the check out, I was told that the hotel is planning some renovation and they have some "sample rooms" on the 12th floor. The agent mentioned that the renovation will fix the lack of convenient electricity outlets problems and even a completely new floor plan. Though, she did not mention when it will be completed.
I wanted to book a points + cash so that I can use a DSU here but that was never available.
I was upgraded to the Avenue Suite by the hotel. According to the floor plan, my room is slightly larger than a DX2Q (Deluxe two queen?) and may be the same size as the living room part of the Bellevue Suite.
Overall the room is fairly large for entry-level suite, but there are many space that is not efficiently utilized. It is worth mention that the sofa in the living room can be pulled out as a king sized bed to accommodate additional people, which is not mentioned on the website. Though the restroom is inside the bedroom which can be awkward.
The hotel is beautiful inside and out with a historic feeling, and the room itself is nice and modern (or typical Hyatt room fashion if you will). However, the room design is not thoughtful. For example, there is no power socket near the bed nor the work desk. My electronics had to spend the night on the ground. Also, IMOO, the lightning in the room is insufficient and inconvenient.
The front desk mentioned that I may have my breakfast as room service. I choose to eat in the restaurant as XIX indeed is a beautiful place with great view. The breakfast selection is also typical hyatt. I went with a la carte and had the lobster and spinach omelet which is a bit bland. The lobster flavor is overwhelmed by the spinach and the roasted potato on the side.
Overall, I think this is a great cat 4 hotel and not a bad use of Chase annual free night in US ($75 vs $329 daily rate for the night).
PS:
During the check out, I was told that the hotel is planning some renovation and they have some "sample rooms" on the 12th floor. The agent mentioned that the renovation will fix the lack of convenient electricity outlets problems and even a completely new floor plan. Though, she did not mention when it will be completed.
Last edited by wanymayold; Nov 9, 2014 at 12:09 pm
Jan 14, 2015, 5:56 am
#175
Join Date: Apr 2013
Posts: 343
Staying here for a couple of nights. Beautiful historic hotel that does not feel old or worn out. Hotel itself is sort of a maze in the Bellevue building. It is connected to a bunch of offices, shops, and a parking garage. Elevators can be a pain as there are only 2 that go to all the floors. There are 2 additional express elevators that go from the rooms to the restaurant (12 through 19).
Breakfast is wonderful, your typical Hyatt buffet with eggs, sausages, bacon, potatoes, pastries, fruits, cheeses, and salmon. You can also order a la cart if you would like as a Diamond member.
Best part of this hotel is the free entrance to the Sporting Club at the Bellevue. Not just your typical hotel fitness center, this place has everything you would want in a full fledged gym (check out the website: http://sportingclubbellevue.com/club-tour/). Was surprised and delighted to find out about the partnership.
Room itself was very spacious, with plenty of space in the closet and the bathroom. Beds were very comfortable.
Overall a great hotel in a great location.
Breakfast is wonderful, your typical Hyatt buffet with eggs, sausages, bacon, potatoes, pastries, fruits, cheeses, and salmon. You can also order a la cart if you would like as a Diamond member.
Best part of this hotel is the free entrance to the Sporting Club at the Bellevue. Not just your typical hotel fitness center, this place has everything you would want in a full fledged gym (check out the website: http://sportingclubbellevue.com/club-tour/). Was surprised and delighted to find out about the partnership.
Room itself was very spacious, with plenty of space in the closet and the bathroom. Beds were very comfortable.
Overall a great hotel in a great location.
Jan 14, 2015, 11:29 am
#176
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,077
Staying here for a couple of nights. Beautiful historic hotel that does not feel old or worn out. Hotel itself is sort of a maze in the Bellevue building. It is connected to a bunch of offices, shops, and a parking garage. Elevators can be a pain as there are only 2 that go to all the floors. There are 2 additional express elevators that go from the rooms to the restaurant (12 through 19).
Breakfast is wonderful, your typical Hyatt buffet with eggs, sausages, bacon, potatoes, pastries, fruits, cheeses, and salmon. You can also order a la cart if you would like as a Diamond member.
Best part of this hotel is the free entrance to the Sporting Club at the Bellevue. Not just your typical hotel fitness center, this place has everything you would want in a full fledged gym (check out the website: http://sportingclubbellevue.com/club-tour/). Was surprised and delighted to find out about the partnership.
Room itself was very spacious, with plenty of space in the closet and the bathroom. Beds were very comfortable.
Overall a great hotel in a great location.
Breakfast is wonderful, your typical Hyatt buffet with eggs, sausages, bacon, potatoes, pastries, fruits, cheeses, and salmon. You can also order a la cart if you would like as a Diamond member.
Best part of this hotel is the free entrance to the Sporting Club at the Bellevue. Not just your typical hotel fitness center, this place has everything you would want in a full fledged gym (check out the website: http://sportingclubbellevue.com/club-tour/). Was surprised and delighted to find out about the partnership.
Room itself was very spacious, with plenty of space in the closet and the bathroom. Beds were very comfortable.
Overall a great hotel in a great location.
Feb 4, 2015, 12:30 pm
#177
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,481
I'm curious whether this property will eventually be placed under the new Hyatt Centric flag, since it's one of the oddball non Grand/Regency properties.
Feb 20, 2015, 4:41 pm
#179
Join Date: Nov 2013
Location: ORD
Programs: AA EXP, Hyatt Diamond, Marriott Gold, Hilton Gold, Hertz PC
Posts: 449
I received an email today that stays here from March 1 to June 1 will recieve a 2000 point bonus. The email was offered as "another option in Philly". It may be targeted to people who have stayed at Penns Landing in the past.
Feb 20, 2015, 9:37 pm
#180
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,737