Grand Hyatt San Francisco REVIEW - MASTER THREAD
Sep 16, 2018, 3:47 pm
#571
Join Date: Nov 2011
Location: California
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Maybe, but I wouldn't be so sure. Besides, at that point, if you're going to pay those kinds of rates, might as well get some value covered. Let's say that the "fair" rate of the GH San Francisco is $200, and the one at the St. Regis is $400. If the GH is $1,200 and the St. Regis is $1,400, which of the two is more guilty of price gouging? The 6x price scalper, or the 3x scalper?
Now if there were a natural disaster, then you can start talking about price gouging. A popular conference is not a natural disaster.
Sep 16, 2018, 5:55 pm
#573
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Grand Hyatt San Francisco is now sold out for Thu 9/27 presumably having sold their last room for around $1,000. Having checked the site a few times this morning, sometimes it says $1,009, and sometimes ‘hotel not available.’ So they’re undoubtedly down to their last room. But you can still get into St. Regis for $1,200. So if I was in charge of GHSF, I would feel good that I had posted the room for sale for the price that the market will bear to kacee’s point. And sold every single room.
Sep 16, 2018, 10:44 pm
#574
Join Date: Feb 2003
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For those who spend their own money instead of OPM, they'd probably choose to stay out in the burbs and take the BART into town. You can buy an awful lot (a trainload? LOL) of BART tickets for $1100 a day.
Sep 17, 2018, 6:18 am
#575
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Jan 5, 2019, 9:25 pm
#576
Join Date: Jun 2002
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I booked the Presidential Suite, got downgraded to a VIP Suite, got told "we upgraded you to the VIP Suite". When I said this is a downgrade, not an upgrade, I was initially told "but the VIP suite is bigger".
Looks like this is another one of these properties which likes to play games. A refund of the price difference was not offered. After I didn't accept the "we upgraded you" BS, finally the front desk lady said "you are absolutely right, I'm sorry, I will credit you some points".
It's very weird that they don't have any description for their most expensive room on their website - maybe so they can play games like that? The booking confirmation had it listed as the room with the sauna, called it "Luxury Suite" - as far as I know, only the Presidential Suite has a sauna in this property.
I assume they were able to sell the Presidential Suite at a much higher rate in conjunction with additional days, because of the JP Morgan Conference (it was listed at about 10k/night from Jan. 6 to 10 until a few days ago). They could probably sell it for 10k as well from 5th to 6th and might have thought "screw this Globalist from abroad, we will just tell him the VIP suite is an upgrade over the Presidential Suite, surely he won't notice". Because that's what I was told.
Looks like this is another one of these properties which likes to play games. A refund of the price difference was not offered. After I didn't accept the "we upgraded you" BS, finally the front desk lady said "you are absolutely right, I'm sorry, I will credit you some points".
It's very weird that they don't have any description for their most expensive room on their website - maybe so they can play games like that? The booking confirmation had it listed as the room with the sauna, called it "Luxury Suite" - as far as I know, only the Presidential Suite has a sauna in this property.
I assume they were able to sell the Presidential Suite at a much higher rate in conjunction with additional days, because of the JP Morgan Conference (it was listed at about 10k/night from Jan. 6 to 10 until a few days ago). They could probably sell it for 10k as well from 5th to 6th and might have thought "screw this Globalist from abroad, we will just tell him the VIP suite is an upgrade over the Presidential Suite, surely he won't notice". Because that's what I was told.
Jan 5, 2019, 9:38 pm
#577
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Consistent with my experiences at this property . . . all they really care about is high volume convention/meeting bookings. I still recall from my Globalist days the FDM telling me flat out "we are not giving you a suite" despite acknowledged availability.
Jan 5, 2019, 10:03 pm
#578
Join Date: Jul 1999
Location: Sacramento, CA
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How did you book this suite- with strictly $ or just points? There is no way it's equivalent to a VIP suite. The Presidential is 2200sf vs ~900 for the VIP. I can't imagine them selling this suite for any amount of points. If you paid for it with cash, then there needs to be a major adjustment. Exactly how did you pay for it and how much?
Jan 5, 2019, 10:17 pm
#579
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How did you book this suite- with strictly $ or just points? There is no way it's equivalent to a VIP suite. The Presidential is 2200sf vs ~900 for the VIP. I can't imagine them selling this suite for any amount of points. If you paid for it with cash, then there needs to be a major adjustment. Exactly how did you pay for it and how much?
Jan 5, 2019, 10:36 pm
#580
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What do you think the appropriate compensation would be? Price difference plus xxxx (how many?) points for not providing the booked and guaranteed room type?
I just hate being played for a fool. "We upgraded you" when it is clearly a downgrade.
I'm staying here the next few nights in a regular room at like a $ 1,500/night rate (because of JPM). I'll get to a $ 10k bill here. Not very nice to be treated like that.
I just hate being played for a fool. "We upgraded you" when it is clearly a downgrade.
I'm staying here the next few nights in a regular room at like a $ 1,500/night rate (because of JPM). I'll get to a $ 10k bill here. Not very nice to be treated like that.
Last edited by Football Fan; Jan 5, 2019 at 10:49 pm
Jan 6, 2019, 10:14 am
#581
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What do you think the appropriate compensation would be? Price difference plus xxxx (how many?) points for not providing the booked and guaranteed room type?
I just hate being played for a fool. "We upgraded you" when it is clearly a downgrade.
I'm staying here the next few nights in a regular room at like a $ 1,500/night rate (because of JPM). I'll get to a $ 10k bill here. Not very nice to be treated like that.
I just hate being played for a fool. "We upgraded you" when it is clearly a downgrade.
I'm staying here the next few nights in a regular room at like a $ 1,500/night rate (because of JPM). I'll get to a $ 10k bill here. Not very nice to be treated like that.
Jan 6, 2019, 1:26 pm
#582
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I just got a call telling me that the (regular) room I should move to for the next few nights is ready.
When I mentioned to the person on the phone that I would like to talk to the front desk manager about the downgrade for last night from the presidential suite to this one, he quipped "we don't have a presidential suite".
Their website begs to differ
He then said you already spoke to (person xyz) and they offered you 20,000 points (I don't remember any specific number of points having been mentioned). I said the room I am in would have been 500, 600 dollars less had I just booked that, what about that? No response.
I'll speak to the front desk manager in a while.
When I mentioned to the person on the phone that I would like to talk to the front desk manager about the downgrade for last night from the presidential suite to this one, he quipped "we don't have a presidential suite".
Their website begs to differ
He then said you already spoke to (person xyz) and they offered you 20,000 points (I don't remember any specific number of points having been mentioned). I said the room I am in would have been 500, 600 dollars less had I just booked that, what about that? No response.
I'll speak to the front desk manager in a while.
Jan 6, 2019, 7:04 pm
#583
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The front desk manager told me that they no longer have a Presidential Suite, but that that got broken up into two suites, and that "the renovation didn't get finished before my stay".
She refunded the price difference. I don't think she is giving me any points beyond that. I told her that the thing that bothered me was that I was told I got upgraded when it was actually a downgrade.
Anyway, I couldn't be bothered to spend any more time on that.
She refunded the price difference. I don't think she is giving me any points beyond that. I told her that the thing that bothered me was that I was told I got upgraded when it was actually a downgrade.
Anyway, I couldn't be bothered to spend any more time on that.
Jan 10, 2019, 11:43 pm
#584
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Jan 11, 2019, 11:39 pm
#585
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https://www.hyatt.com/en-US/hotel/ca...co/sfous/rooms
I did end up getting 20k points as compensation, on top of the rate adjustment.
I did end up getting 20k points as compensation, on top of the rate adjustment.