Grand Hyatt San Francisco REVIEW - MASTER THREAD
Mar 10, 2014, 2:43 am
#316
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Better Regency Club at the Hyatt Regency. I also prefer the rooms at the Regency, especially the ones with a balcony overlooking the bay.
The Grand has always been cramped, starting from the public spaces to most rooms and the club.
Mar 10, 2014, 12:12 pm
#318
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I had a stay here this weekend. Wow to the food devaluation. This property used to have a great Grand Club food selection. My last stay was in August, and then, as it always is, has great food options in the lounge.
It is clear that there was some type of change in management/food choice quality here. I will be staying at the regency next time as the food choices there are much better.
I will also be following up with management here as this hotel has always been a notch above when it comes to the food choices in the lounge - both breakfast and dinner hours.
It is clear that there was some type of change in management/food choice quality here. I will be staying at the regency next time as the food choices there are much better.
I will also be following up with management here as this hotel has always been a notch above when it comes to the food choices in the lounge - both breakfast and dinner hours.
Mar 10, 2014, 5:45 pm
#319
Join Date: Jul 2009
Location: California, USA
Posts: 29
I was also here this past weekend, and the lounge food has been discussed, but I'm always impressed with the diamond food & beverage amenity. If it's not arranged by email in advance, there's a slip of paper with your options at check-in and there are various bottles of reds/whites/vodka in addition to different food plates to choose from ^
Mar 10, 2014, 9:24 pm
#320
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,422
What's your problem (apart from being from home too long and not eating right)?
There was a post complaining about the crappy offerings in a lounge, that's it wasn't a decent dinner and then someone asking why people would have dinner in the lounge.
If the quality in the lounge (in a US property) is enough for you as a decent dinner, good for you. But most people prefer something a little (or a lot) better for their evening meal. It might be decent enough as a snack with a drink, but even that is pushing it.
There was a post complaining about the crappy offerings in a lounge, that's it wasn't a decent dinner and then someone asking why people would have dinner in the lounge.
If the quality in the lounge (in a US property) is enough for you as a decent dinner, good for you. But most people prefer something a little (or a lot) better for their evening meal. It might be decent enough as a snack with a drink, but even that is pushing it.
Mar 15, 2014, 10:35 pm
#321
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
I"m here at this hotel again tonight... I don't know the guys names in the Grand Club... but he is wonderful!!! Hyatt you need more like him.
We sort of had a conversation about the food... he agreed the food has been downgraded. Perhaps a few emails to this hotel will bring it back up??? never hurts to try. Since the renovation It's an awesome hotel, I love it... but the club needs some attention, we had corn dogs tonight, yes pretty bad... come on SF Grand Hyatt you can do better!
This is San Francisco... not Dallas!!!
We sort of had a conversation about the food... he agreed the food has been downgraded. Perhaps a few emails to this hotel will bring it back up??? never hurts to try. Since the renovation It's an awesome hotel, I love it... but the club needs some attention, we had corn dogs tonight, yes pretty bad... come on SF Grand Hyatt you can do better!
This is San Francisco... not Dallas!!!
Mar 16, 2014, 1:18 pm
#322
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Mar 17, 2014, 7:37 am
#323
Join Date: May 2005
Programs: Marriott LT Titanium, Hilton LT Diamond, AA LT Platinum
Posts: 426
The big dude is David, and the little fellow is Jimmy.
While the evening is seriously downgraded, the breakfast is still grand - even better than the Regency since the GH also has decaf cappuccino, decaf green tea and plain Greek yogurt in addition to all the other stuff - hot egg dish, oatmeal, dry cereal, fruit, smoked salmon, etc. which both hotels have. Also, the evening libation prices are very very reasonable.
While the evening is seriously downgraded, the breakfast is still grand - even better than the Regency since the GH also has decaf cappuccino, decaf green tea and plain Greek yogurt in addition to all the other stuff - hot egg dish, oatmeal, dry cereal, fruit, smoked salmon, etc. which both hotels have. Also, the evening libation prices are very very reasonable.
Mar 17, 2014, 10:21 am
#324
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
After my stay last week, I filled out the survey honestly about the downgrading in Grand Club at dinner time and how disappointed I was with the club, based on previous experiences.
I got a call on Friday from the executive chef. He apologized profusely and promised that things would start to improve immediately, he mentioned he has been visiting the club nightly. It sounded like they had a few departures in the middle and that may have caused the hiccup.
Overall, I am hoping things will be improved before my next stay here in 3 weeks.
I got a call on Friday from the executive chef. He apologized profusely and promised that things would start to improve immediately, he mentioned he has been visiting the club nightly. It sounded like they had a few departures in the middle and that may have caused the hiccup.
Overall, I am hoping things will be improved before my next stay here in 3 weeks.
Mar 17, 2014, 5:47 pm
#325
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
So are mine, but I'd prefer not to eat a lot of the unhealthy crap food that lounges in the US normally lay out - especially for a full meal. If I'm sick of restaurants, I'd rather stop in at something like Whole Foods or some takeout to eat in my room.
Mar 24, 2014, 6:55 am
#328
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
While I do thank you for providing insight as it helps me understand a program that isn't familiar to me, the same cannot be said of your judgement.
Mar 24, 2014, 7:12 am
#329
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
. So don't worry about my judgement, it has been wrong in the past....In reality most (US) hotels don't pay that much attention who gets into the lounge though.
Last edited by RTW1; Mar 24, 2014 at 7:52 am
Mar 25, 2014, 12:52 pm
#330
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
You do not say how many rooms you are talking about, if it's 2-3 rooms it is likely but if it's 10 rooms, I doubt it.
Also, any request for confirmation of extension of the benefit to more than 1 room will be declined and rightfully so since it's against T&C and creates precedence.