Highlands Inn - Hyatt Carmel REVIEW - MASTER THREAD
#647
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,294
lol outdoor hot tub in 200s - one of the 3 in the complex.
the uppermost levels have larger balconies and chaise lounges. Anybody with eyes would know it except we missed it this past decade until now. Next time we will always request such a high room because WOW. So nice. We still havent used the chaise just like we barely use that in-room big tub with jets (lol)
the uppermost levels have larger balconies and chaise lounges. Anybody with eyes would know it except we missed it this past decade until now. Next time we will always request such a high room because WOW. So nice. We still havent used the chaise just like we barely use that in-room big tub with jets (lol)
#648
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,419
lol outdoor hot tub in 200s - one of the 3 in the complex.
the uppermost levels have larger balconies and chaise lounges. Anybody with eyes would know it except we missed it this past decade until now. Next time we will always request such a high room because WOW. So nice. We still havent used the chaise just like we barely use that in-room big tub with jets (lol)
the uppermost levels have larger balconies and chaise lounges. Anybody with eyes would know it except we missed it this past decade until now. Next time we will always request such a high room because WOW. So nice. We still havent used the chaise just like we barely use that in-room big tub with jets (lol)
#649
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,294
most great rooms have glimpses of other units. Every room is
every VILLA (as they call it) is great. Either theres zero room in front of the view and instead we see the road & ocean. Or we see ocean and rooms. Yet this is all stunning for this location and its far from the bridge & tunnel in carmel since we drove through carmel today and the streets are infested with masked people as if its fishermans wharf monterey or gasp San Francisco, the city I left in order to be here
so zero complaints from me, sorry. Everything here is great and as one who lives in San Francisco, I obviously have super low standards!
#650
Join Date: Jul 2019
Posts: 407
Has anyone made a Guest of Honor booking at this location. The T&C of Guest of honor says it doesn't apply to Residence Clubs which I didn't realize until I read the T&C today, I made a GoH booking through my concierge for next week (made it a couple months ago) and wasn't ever told that it doesn't apply to Residence Clubs.
#651
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,419
Has anyone made a Guest of Honor booking at this location. The T&C of Guest of honor says it doesn't apply to Residence Clubs which I didn't realize until I read the T&C today, I made a GoH booking through my concierge for next week (made it a couple months ago) and wasn't ever told that it doesn't apply to Residence Clubs.
#652
Join Date: Jul 2019
Posts: 407
As far as I can recall the Highlands Inn is both a hotel and a Residence Club. The town would not allow Hyatt to make it a total timeshare. I would definitely have MyConcierge verify and document in the reservation record so there are no misunderstandings. For future reference, would you please post here what you find out.
#653
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,414
Has anyone made a Guest of Honor booking at this location. The T&C of Guest of honor says it doesn't apply to Residence Clubs which I didn't realize until I read the T&C today, I made a GoH booking through my concierge for next week (made it a couple months ago) and wasn't ever told that it doesn't apply to Residence Clubs.
#655
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,419
#657
Join Date: Jul 2019
Posts: 407
Has anyone made a Guest of Honor booking at this location. The T&C of Guest of honor says it doesn't apply to Residence Clubs which I didn't realize until I read the T&C today, I made a GoH booking through my concierge for next week (made it a couple months ago) and wasn't ever told that it doesn't apply to Residence Clubs.
Last edited by parrotheadmjb; Jun 16, 2021 at 9:09 am
#658
Join Date: Sep 2013
Location: MSP
Programs: Delta Diamond; Hyatt Diamond
Posts: 103
We have always had breakfast removed whenever we have stayed here over the years. One of my favorite breakfasts at any Hyatt.
#659
Join Date: Jul 2019
Posts: 407
Update: My concierge was out on vacation so it was different one who told me this, I responded and made her reach out to the hotel. They are refunding breakfast. I would just keep an eye because the GoH booking was for my father, he would have never noticed or known he got charged because he doesn't pay attention lol.
#660
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
Oddist experiences...
Many oddities starting at checkin. Quite disappointed overall as we enjoyed this property as one of our favorites when we lived in the bay area back in 2000 to 2005.
I'll describe more but am very interested if any other globists haven't received welcome cards at the hotel. The reason I ask is our suite upgrade landed us in a 'town house' with very poor views and a message on the phone that they no longer have the slippers available that we requested but will try to provide the other items. My hunch is our room could have been reassigned from a guest who checked in earlier and didn't like the room and we ended up with theirs since we checked-in mid evening. That would explain no welcome letter in the room. We did receive them at two other hyatts we stayed at in the last couple weeks.
At checkin there is a plexiglass window that is quite a bit larger than most hotels we have been at making it hard to hear the receptionist. They were sitting in a chair toward the wall and about 2 feet back. When I mentioned it was hard to hear them with the loud wedding party in the lounge they made no attempt to move closer or speak louder. I ended up having to bend down to put my ear near an opening at the bottom of the plexiglass. Then a couple minutes later a somewhat louder person comes up and interrupts asking for help in the middle of our checkin. The attendant went over to the side to help them... very odd as I've never had a checkin interrupted. It was only about 3 minutes since our checkin started. The person said they checked in online and just needed their keys. Still took half the time of our overall checkin. Both my wife and I are globalist.
I'll update the post with additional details/issues after checkout. They said the GM would contact me but we are now at day 3 of a 5 day stay and nada..Even potential safety issues that are raised with a broken fireplace door seem to be ignored.
I'll describe more but am very interested if any other globists haven't received welcome cards at the hotel. The reason I ask is our suite upgrade landed us in a 'town house' with very poor views and a message on the phone that they no longer have the slippers available that we requested but will try to provide the other items. My hunch is our room could have been reassigned from a guest who checked in earlier and didn't like the room and we ended up with theirs since we checked-in mid evening. That would explain no welcome letter in the room. We did receive them at two other hyatts we stayed at in the last couple weeks.
At checkin there is a plexiglass window that is quite a bit larger than most hotels we have been at making it hard to hear the receptionist. They were sitting in a chair toward the wall and about 2 feet back. When I mentioned it was hard to hear them with the loud wedding party in the lounge they made no attempt to move closer or speak louder. I ended up having to bend down to put my ear near an opening at the bottom of the plexiglass. Then a couple minutes later a somewhat louder person comes up and interrupts asking for help in the middle of our checkin. The attendant went over to the side to help them... very odd as I've never had a checkin interrupted. It was only about 3 minutes since our checkin started. The person said they checked in online and just needed their keys. Still took half the time of our overall checkin. Both my wife and I are globalist.
I'll update the post with additional details/issues after checkout. They said the GM would contact me but we are now at day 3 of a 5 day stay and nada..Even potential safety issues that are raised with a broken fireplace door seem to be ignored.
Last edited by TravelGuy1965; Jul 12, 2021 at 10:15 pm