Nov 17, 2015, 8:59 am
Last edit by: UnitedConnection
Hotel Limousine/MPV: HK$1150 per trip per car (Mercedes S-320) or 6-person MPV for HKD$1400
Airport shuttle service (3rd party): ''Vigor Airport Shuttle Service Limited'' located at Arrival Hall B-01. Take shuttle to ‘’Harbour View International Hotel’’ (next door to GH). HK$140 per person per trip. This is no longer affiliated with the hotel, so tickets must be purchased directly from the vendor.
Diamond benefits as of 4 Sep 2016
- Complementary Continental Breakfast (in lounge) 7AM – 10:30AM Monday – Friday & 7AM – 11AM (Weekends & Public Holidays)
Diamond buffet breakfast also available in Grand Cafe- Complimentary Evening Cocktails - 5:30PM – 7:30PM
- All day complimentary tea, coffee, refreshments, and limited alcoholic beverages (not sure if this is in room or in lounge as lounge hours are 7AM – midnight)
- Complimentary 3 pieces laundry per day (standard service; not cumulative) for guests staying in a suite (not limited to Diamonds).
- Grand Club meeting room 1 hour/day.
Grand Hyatt Hong Kong REVIEW - MASTER THREAD
Jan 10, 2019, 8:47 pm
#1427
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Nice hotel for sure, but am I the only one who thinks that they lie about their room sizes? I'm in a king room (club level harbor view) which they claim is 40 sq m (430 sq ft). It seems to be much, much, much smaller than that.
Jan 10, 2019, 9:48 pm
#1428
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Not sure how Hyatt are counting or if the following is related at all to this, but Hong Kong in general has a bizarre way of calculating property square footage, and tends to include areas like window sills and other completely useless spaces. Our apartment is X sqft but our property in Sweden of a similar size (on paper) is significantly larger in reality.
Jan 10, 2019, 9:52 pm
#1429
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,147
Not sure how Hyatt are counting or if the following is related at all to this, but Hong Kong in general has a bizarre way of calculating property square footage, and tends to include areas like window sills and other completely useless spaces. Our apartment is X sqft but our property in Sweden of a similar size (on paper) is significantly larger in reality.
Jan 10, 2019, 10:19 pm
#1430
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,048
Not sure how Hyatt are counting or if the following is related at all to this, but Hong Kong in general has a bizarre way of calculating property square footage, and tends to include areas like window sills and other completely useless spaces. Our apartment is X sqft but our property in Sweden of a similar size (on paper) is significantly larger in reality.
Jan 11, 2019, 5:03 am
#1432
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,048
Even the so-called 38 sq m corner rooms are a tight squeeze and no way a true 38 metres at that!
Feb 4, 2019, 3:02 pm
#1434
Join Date: Nov 2006
Posts: 523
Explorist upgrade certs
Does anyone have experience using an Explorist club upgrade cert here? I'm mostly interested in what Club room I should expect the cert to book me into. If I book a standard (non-club) harbor view room, will the cert get me a harbor view club room? Or will I receive the lowest category club room regardless of what level room I originally book?
Feb 4, 2019, 3:41 pm
#1435
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Does anyone have experience using an Explorist club upgrade cert here? I'm mostly interested in what Club room I should expect the cert to book me into. If I book a standard (non-club) harbor view room, will the cert get me a harbor view club room? Or will I receive the lowest category club room regardless of what level room I originally book?
Whether the hotel might independently upgrade you to a better room is a different question. I could see this as a property that might do it.
Feb 4, 2019, 4:16 pm
#1436
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
- They tried to sell me an upgrade to a suite at the same price that the suite was selling for (not the price difference -- the full price, in addition to my room rate)
- They did not proactively send the amenity which I paid for (Prive rate) -- I had to ask to get it
- They tried to limit my restaurant breakfast (also paid for through Prive rate) to one guest, not two. Their argument was that the room type I was upgraded to (club room) charges more for additional guests (this is totally irrelevant because the rate which I actually booked does not charge more for additional guests).
- They did not proactively apply my Prive discount on my F&B charges -- I had to request a manual adjustment.
I got everything that I was entitled to, but it was like pulling teeth. This is probably my worst experience at any Hyatt. I hated the Andaz Wall St too, but at least the employees there weren't actively trying to rip you off. Needless to say, I won't be back.
Feb 4, 2019, 4:33 pm
#1437
Join Date: Nov 2006
Posts: 523
Interesting, so I will actually get the room I booked at worst then (instead of being "downgraded" to the entry-level club access room).
Feb 4, 2019, 7:57 pm
#1438
Join Date: Nov 2011
Posts: 547
Does anyone have experience using an Explorist club upgrade cert here? I'm mostly interested in what Club room I should expect the cert to book me into. If I book a standard (non-club) harbor view room, will the cert get me a harbor view club room? Or will I receive the lowest category club room regardless of what level room I originally book?
From my experiences on using the club upgrade award and 3000 point upgrade on standard room reservations, they have always assigned a room with city and harbor view on floors 30 and above (Grand Club is on 30-31/F), but of course YMMV.
Feb 4, 2019, 9:06 pm
#1439
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Feb 4, 2019, 9:16 pm
#1440
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,048
Really? I only stayed at this hotel once, but I view them as a hotel that will argue details about policy and nickel and dime you, and fight to not give you anything more than is required.
- They tried to sell me an upgrade to a suite at the same price that the suite was selling for (not the price difference -- the full price, in addition to my room rate)
- They did not proactively send the amenity which I paid for (Prive rate) -- I had to ask to get it
- They tried to limit my restaurant breakfast (also paid for through Prive rate) to one guest, not two. Their argument was that the room type I was upgraded to (club room) charges more for additional guests (this is totally irrelevant because the rate which I actually booked does not charge more for additional guests).
- They did not proactively apply my Prive discount on my F&B charges -- I had to request a manual adjustment.
I got everything that I was entitled to, but it was like pulling teeth. This is probably my worst experience at any Hyatt. I hated the Andaz Wall St too, but at least the employees there weren't actively trying to rip you off. Needless to say, I won't be back.
- They tried to sell me an upgrade to a suite at the same price that the suite was selling for (not the price difference -- the full price, in addition to my room rate)
- They did not proactively send the amenity which I paid for (Prive rate) -- I had to ask to get it
- They tried to limit my restaurant breakfast (also paid for through Prive rate) to one guest, not two. Their argument was that the room type I was upgraded to (club room) charges more for additional guests (this is totally irrelevant because the rate which I actually booked does not charge more for additional guests).
- They did not proactively apply my Prive discount on my F&B charges -- I had to request a manual adjustment.
I got everything that I was entitled to, but it was like pulling teeth. This is probably my worst experience at any Hyatt. I hated the Andaz Wall St too, but at least the employees there weren't actively trying to rip you off. Needless to say, I won't be back.
Last edited by Aventine; Feb 4, 2019 at 11:48 pm
