Park Hyatt Beaver Creek, Colorado REVIEW - MASTER THREAD
 

This used to be one of my favorite hotels. A great place to go skiing but I just spent this past weekend in a $540 per night, tiny room without a view. The service was awful, the employees inexperienced and inflexible. The concierge actually told me that the hotel no longer had valet laundry service and that guests had to use the laundromat in the basement (not true). I asked for an extra blanket for my king bed and they brought a mattress pad for a twin bed. The hotel is not properly soundproofed and you could hear doors slamming, children screaming and TV's blasting, all night. The light bulbs are those energy saving florescent type that does not provide adequate light. The room furnishings are in dire need of replacement. It took a call to the manager to get them to change their phone system to identify me by my proper name. There were many items on the final bill that were not mine. The only item sold in the mini bar are small bottles of water at $3.50 each. What a dump! What a shame!? Anyone had similar experiences at this property?

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speedbird001

We stayed here last winter. Nice mountain, bad hotel. My experience was very similar to yours, and we said so in our comment card.

We found the rooms to be average at best, and the staff, especially at the front desk and the lobby bar, to be uncooperative, bordering on rude.

Don't think we'll be going back anytime soon.

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GM DL,SE CO,GOLD HH,PL HYATT,MARRIOTT,SPG GL

Stayed at the Beaver Creek Resort November 1998. Nice hotel (love that lobby area), great spa service (massage) but the hotel staff has an attitide problem.

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Beaver Creek property now a Park Hyatt
 

The Hyatt Regency Beaver Creek has just become a Park Hyatt.

See this link for further details...
http://www.hyatt.com/explore_hyatt/p.../phbeaver.html

Any opinions?

Muerz

This property is probably one of my least favorites! The staff underwhelmed me beyond belief. The rooms were small. The location and the hottub/lobby/pool/spa were INCREDIBLE though!

We stayed there a couple of years ago.

There really isn't alot to do there in the summer. There is a ski lift that dumps you off at the top of a small mountain.

We had a very large room oddly shaped room.

It's in a gated compound. The hotel is surrounded by an incredible number of manisons that I suspect are used maybe a few months out of the year. Some people really have some money.

Good for them, I always like to see Park Hyatts in areas where luxury hotels are lacking. Now if they upgrade rooms maybe they could compete with nearby St. Regis and also new Ritz Carlton in Bacherlor Gulch. This is a seasonal resort hotel where you will really only enjoy it in the winter- ski in ski out and big hot tub deck- unlike other resorts ie. Scottsdale which you can enjoy year round.

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"Fly me to the moon and let me earn alot of miles."

Location! Location! Location! That's what sells this hotel!

The location, settings and amenities for skiers/boarders cannot beat! That said, I think converting to Park Hyatt is more of an excuse to hike their rates than anything else. Nightly rates have gone up by $100+ for all catagories, while the only visible improvement I noticed was the marble bathrooms.

This is a ski resort, busy in the winters, quite in the summer, virtually empty during spring/fall. Most employees are seasonal, clueless at the beginning of the season, getting better late in the season (March), but then leave. That's just the nature of seasonal resorts.

It is also a relatively small resort, only 276 rooms. Most rooms are of the same size (small) and only a few suites. You cannot even upgrade to suites with GP points.

Despite those shortcomings, I think this resort is great and I go back year after year. Just wish they will upgrade Diamonds to suites someday.

[Edited for grammar/spelling]


[This message has been edited by TerryK (edited 11-28-2001).]

Park Hyatt Beaver Creek, CO
 

Just came back from a short weekend stay at the Park Hyatt Beaver Creek, CO. Nice hotel, nicely laid out and decorated. However, no gold passport floor or even recognition of membership.

Also, we found out that the hotel's bar closed at 10pm on Saturday night. Also, the restaurant and cafe stop serving breakfast on Sunday at 10:30am....No brunch, no late breakfast. Really unfortunate, in that there were NO other restaurants in the Bever Creek Resort that were open before lunch.

Is this anyway to run a resort, even in off season????

Oh, yes....additionally, there was some kind of solvent spill in the hallway of the 3rd floor..The fumes were incredible....but fortunately it didn't breech the rooms.

Nice hotel...bad management, it appears.

I stayed there for a week last Feb. great location for skiing. I liked the hot tubs and fire pit, but I knew something was not right when it took 4 hours for them to deliver my Diamond Ammenity.

I think it got the Park classification because A) It is fairly small B) There is no RC and C) It is expensive.

This hotel was not built for Hyatt. Hyatt took over the management and it has been run as a Hyatt until last year when they spent a few bucks and renovated it. The rooms were poorly decorated and small. Once they renovated it they upgraded it to the Park Hyatt brand. The management and staff has always done a poor job and is very inflexible. The only positive is the location. Ritz Carlton is opening at Bachelor Gulch this winter and hopefully with increased competition will force them to clean up their act.

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speedbird001

[This message has been edited by speedbird001 (edited 10-09-2002).]

I am a Diamond member who visits annually or more. Nope, no upgrades during the ski season. No possibility of a suite, even a view upgrade is difficult to get. http://www.flyertalk.com/forum/frown.gif It is THE place to stay in BC and they are usually sold out anyway.

When I was there last Feb, we received an upgrade to an "Executive Fireplace Room" at least I think that is what they called it. Probably about 50% larger than the standard rooms, and a gas fireplace. The fireplace did not have much of a flame, but the room was a good size, although on a side of the building with only a view of an access road.

I stayed for 3 nites at the end of August using FFN awards. I was assigned a normal room overlooking the yearround ice skating rink. The hotel is not air-conditioned and a note in the room advises summer guests to keep the curtains closed in the day and windows opened to cool the room.

As a Diamond member I received coupons worth somewhere around $5-7 per person per night for breakfast. I ended up redeeming these in the take-out cafe for coffee and pastries. The breakfast buffet in the restaurant was around $15.

A Diamond ammenity card was offered at check-in and room service delivered within a half hour.

Although I didn't find anything special about the room, the rustic lobby and surrounding area were beautiful. The hotel offered several activities including daytime and evening hikes, exercise classes, and get togethers by the outdoor fireplace. Shops in the picturesque village adjacent to the hotel had many more activities. Nice indoor-outdoor pool. For skiers, the property is a 2 minute walk to the nearest lift.

I think my biggest complaint would be valet-only parking. Although the hotel is surrounded by the Beaver Creek gated community, the town of Avon is 15 minutes drive down the mountain. The majority of area restaurants area located there. A free shuttle bus makes the trip every half hour but if you want to drive yourself or make daytrips to the surrounding area you'll have to go through the valet desk (in addition to paying a valet parking fee and tips each day).

Overall, I liked the hotel for its ability to incorporate the feel of Colorado into the architecture. It gave a real sense of place. The staff are friendly and responsive. The Park Hyatt branding is a little misleading as it didn't have the luxurious feel normally thought of in Park, Four Seasons, and Ritz Carlton properties.

In Nov. called this hotel to inquire about diamond benefits. Spoke to girl at front desk. Identified self as diamond member considering a visit to the hotel and asked what they offer for diamond members. Response - an ammenity. I waited but nothing else mentioned. I then inquired about breakfast and was told they offer coupons to be used in their deli. Inquired about upgrade possibility. Response - We upgrade if available at check-in. Inquired as to what they upgrade to. Response - Can you please hold for a minute. She never came back to the phone and after a long wait it rang back to the front desk. Same girl answered phone and asked if she could help me. I said she had just put me on hold. Response - I'm sorry, what was I helping you with. I inquired again about diamond upgrade. Response - We upgrade to an Executive room if it is available at check-in. Inquired about what to expect in an executive room. Response - she described a room with a fireplace and a sitting area with a sofa. She said it is a very nice room.

The tough part is that there are few executive rooms in the hotel. They are only situated at where the building turns sort of like an L. I've never been able to secure one at check-in during the ski season. I usually stay for one week which probably didn't help with the upgrade.

The breakfast coupons are for the deli only, you can't use them at the restaurant as credit. http://www.flyertalk.com/forum/frown.gif

There is a lift right in the back of the hotel, although the main lift (Centenial) is about 50 yards away. You could walk 50 yards to the Centenial and you could ski all the way back to the hotel where the ski valet will take care of your skis and boots. http://www.flyertalk.com/forum/smile.gif Wonderful ambiance. http://www.flyertalk.com/forum/thumbsup.gif

I have stayed at his location a couple of times over the past 3 years as a Diamond. In short, if you are looking for any Diamond ... kissing go elsewhere. If you want an nice hotel, close to a lift with expensive prices for everything go.... and don't complain about sticker shock.

I checked into this resort on Sunday.

The gentleman at the front desk recognized my Diamond status and upgraded my room to an "Executive Room" with fireplace and sitting area. He also provided me with breakfast vouchers for each morning of my stay... and gave me a diamond ammenity card to complete.

The diamond ammenity arrived within 15 minutes of checking-in (there were lots of options on the card... I chose simple items: chips & salsa and a few bottles of water.)

The room is fantastic... great fireplace (although you need to open the glass doors if you want any heat from it) and a nice size sitting area. This room is comparable to suites I've had at other resorts... albeit with one (king) bed and 1 nice bathroom. The bathroom comes with toiletries from their spa.

The resort is well maintained --no sign of wear or poor maintainance. My room was clean & comfortable... although the high-speed internet access in the room needed some tweaking (the cables in their high-speed modem weren't set right...but a few minutes of tinkering fixed that situation.)

As someone else mentioned, valet parking is steep --$18/day ...but I took a limo in from DEN and didn't bother with a car. (And its a good thing too... I-70 doesn't look like a fun drive with all of this snow they're getting.)

Service throughout the resort is great --everyone I've bumped into has taken sincere interest in making sure my stay is a good one.

This place is a very good Hyatt in my book --and a great winter sport destination.

The fireplace is a pleasant gas-based one --no smoke/fumes in the room... and you turn it on with the flip of a switch located on the side of the fireplace.

I found it to be a great device to warm & dry shoes/hats/gloves before heading outside .

Just one other thing to add about this Hyatt: very few staffers speak English.

The front desk was fluent with English (although a few agents did have a heavy accent) but most other staffers were European with a very limited English vocabulary.

Some examples: at the bar, they struggled with brand name liquors: it was easier to point to the bottles or to point to descriptions in menus rather than to make a request by brand. (Get a lot of blank stares here when requesting gins and scotch's by brand.) At the restaraunt, I had a chicken dish...and the waitress came by with a gravy boat. I asked what kind of gravy/sauce was it and she couldn't understand my question. When I motioned around what I was asking, she didn't know how to translate into English what exactly the sauce/gravy was. (I believe most spoke in French or German.)

This wasn't a bad thing, it was just different. Gave the place a feeling like I was in the French Alps...

Has anyone managed to self park at this place? I am staying for 1 night over Easter Weekend (FFN of course http://www.flyertalk.com/forum/wink.gif ).

It seems to me that the only option is to park in the skier lots and take the shuttle bus up to the village, then walk the few hundred meters to the Hyatt hotel from the bus turnaround.

The concierge was not very helpful when I asked about self-parking. Judging by his tone, you either valet park for $18/day or you really shouldn't be staying at their property http://www.flyertalk.com/forum/biggrin.gif

We are staying at the PH Beaver Creek this weekend and their service has been consistently poor in regards to treatment with diamond members. When we arrived at the front desk, we did not get any greeting, he simply asked for our last name (with no eye contact and broken english) and checked us in. He did not suggest the diamond amenity card or bfast coupons (which is lacking as well). We had to ask him for it, then he had the nerve to ask if I was diamond and if I had my diamond card. My husband and I are both diamond and rarely do we get asked for our diamond card. I usually assume they can look it up in their system.

Another thing, most Hyatts (and even the Parks) that we have stayed at have decent breafast options (either continental or american buffet) for diamond members if there is no Regency lounge. However, this hotel probably has the worst selection: a pastry, a small tropicana juice, and coffee/tea. Pretty lame if you ask me.

I just wanted to reconfirm that diamond members do not get any special treatment at this hotel. But does have a great location and plenty of things to do near the hotel.

If it were me, I'd say to ask for the Front Desk Manager. Explain that you feel the quality of what you are getting seems akward in comparison to what you've been accustom to at other Park Hyatt locations. I wouldn't build up an arsenal of bad things, just be honest and let him or her know your concerns. I'm sure that if you are sincere and tactful about it, they will make things right, but if you don't say something to management, how can they do anything? Doesn't hurt to mention it...you are a guest...and they are the service provider. Give it a shot.

We got a really nice room with a fireplace there. The breakfast is very similiar to what you get an Coral Gables.

So/so service at Park Hyatt-BC
 

Viewing these posts about the PH BC, wishing I would have visited this site BEFORE my visit there last July, 2004. Took my family there redeeming points for three nights.

I will give kudos to the location, the PH property and the village of BC. I would give thumbs down to the staff (especially the front desk) as they where less than enthusiastic about their jobs, was witness to a paying customer (had been there a week with his family...$$$$) getting into a argument with a front desk clerk over (what appeared to be a $20 room charge) and the desk clerk getting very combative.

Asked for a room change as the initial room was way too small for three, was given a larger room with a better view of the mountains. No Diamond amenity and had to fight with a non-English speaker desk clerk upon check out to put my GP number on my folio as we still racked up $600 (spa, etc.) for three days - he had my airline FF # on the folio... On a scale of 1-10, I give it a 6.5 They need better customer focused employees and a course on what it means to be a "Park Hyatt" ;)

Well, I had a fine stay here for two nights and was upgraded to a huge suite-- although it was not high season.

Received my Diamond amenity without any problem -- because I make a point of asking for it.

Breakfast could have been better, but so what, that is what this hotel provides. They obviously are not hurting for buisness, because they are the only property that I know of that requires a non-refundable deposit on any reservation made.

You don't like the Terms and Conditions and benefits provided by the property, well, you are free not to patronize the place. Otherwise, grin and bear it.

Finally, there is no free parking at this property. If that offends you, again, you are free not to go.

Polson --

I will be most surprised if you received any GP points for your spa charges -- better check your bill again. This spa is not owned by the hotel and does not ordinarily award points for such charges.

How is the skiing at this property? My children, 6 and 7 years old, became quite proficient on east coast snow this winter. On paper, it seems a great place for me to take them next year. Park Hyatt, and convenient, high quality skiing, right?

Thanks.

The skiing is very nice. You just go downstairs in the morning, a ski valet gives you your dry boots, and another one has your skies ready for you outside.

The hotel has its negatives, but for a ski vacation this is the only real ski property Hyatt has.

Thanks. Do you think Tahoe is a bust by comparison?

I would say that is a fair assessment. Tahoe is driving distance from several nice ski areas, but that is not the same as being at a true ski resort where the lifts are a 2 minute walk from the resort, and you can easily take mid day breaks in your room. Plus not having to deal with the hassles of dragging all your equipment to the slopes everyday is a very nice convenience. The snow is also better in Colorado. They also seem to have a nice kid’s ski school and kids program. If you can get an award stay in the winter, Beaver Creek is defiantly the way to go.

Disappointed, Frustrated, and Disgusted at the Park Hyatt Resort at Beaver Creek
 

I plan to send a letter to Hyatt Diamond Customer Service, as well, however since I am currently on property, I thought I would quickly post this here.

My parents flew in to Colorado and we decided to spend one night at the Park Hyatt Resort in Beaver Creek. We are here on the Saturday of Memorial Day weekend. We arrived at 1PM.

To start, my husband said, "I will park the car myself," and the valet said we only have Valet. Just a notation.

We got inside the lobby to find the line for check-in about a dozen people deep. The hotel has 230 rooms, including 4 suites. We had already called 1-800-CHECKIN, so we were good to go. However, we were forced to stand on the line.

When we got to the counter, my father (who had 1 room) and myself (who had 1 room) -- 2 rooms total, I said, "Diamond checkin, we have already checked in with 1-800-cHECKIN. Would it be possible to have a suite upgrade based on Diamond Status?" "There is NO WAY."

We continued with checkin.

As he went to print our key cards, he said the machine was broken and engineering would be sent up to fix it. The line continued to get deeper and deeper, with no explanation why the line was not moving. He said that it would be fixed in a minute or two.

I said, "Okay, while we are waiting, why don't we fill out our Diamond Amenity cards and our Diamond Breakfast Coupons?"

He shrugged his shoulders. Eventually after the first time that the Engineering man came up, he decided to start to fill out the cards and coupons. Meanwhile the Engineering man came up and cracked jokes with him and left. We said, "Ah good, it is fixed?" He replied, "Oh no, there is no way that it could be fixed that fast." Then he laughed and said, "I guess I should stop breaking it!!!" (Was that supposed to be humor???)

By this point, my 20 month old has lost it completely.

"Can't you just let us into the room?"

"Oh absolutely not. You will have to wait for the key card machine to be fixed."

Meanwhile, he finally hands us our diamond amenity card. We make our respective choices.

FYI: Food was Fruit (an apple, an orange and a banana), Chips and Salsa, or cookie. Beverage was 2 bottles of Beer, a half bottle of Chardonnay, a half bottle of merlot, milk or soda

I chose Fruit and Chardonnay (but as always, put I would love sparkling if possible) and my dad chose Chips and Salsa and Chardonnay.

I don't want to forget, but eventually we did get our amenities and I received Merlot instead of Chardonnay.

When he handed us our Breakfast Coupon, we were still waiting for the key machine. I quickly glanced at it:

Park Hyatt Beaver Creek
Resort and Spa
Diamond Member Breakfast Club
Please redeem this coupon in the Cafe.

1 Pastry
1 Tropicana Juice
1 small Coffee or Tea

Redeemable only at the Cafe. Not valid in Room Service or any other hotel outlet. No substitutes please. Not redeemable for cash. Non-transferable. Please present card to Cafe Cashier.

In case you do not know what the Cafe is, it is a Stand that sells packaged quick items. Basically so the skiiers can grab a quick drink on their way to the slopes.

I quickly questioned him. The Diamond policy says Breakfast, not this. He smart-alecky replied, "That is breakfast."

A nice bell-hop (who we did not need -- we only had a few bags for a one night stay) let us in our room.

We finally received our keys a few hours later.

We called Hyatt Diamond Gold Passport tonight and I kid you not, when I told the lady on the phone what the breakfast coupon said, she said, "REALLY???" And started to laugh. She quickly called Customer Service and transferred me to them. He agreed and quickly called the hotel. He came back on the line and said he spoke to Ben, the manager on duty. Ben was calling the F&B Manager and Ben would call me in my room.

Ben called a few minutes later. He said that that is the coupon, take it or leave it. I said, all I wanted was what Diamond policy states, a Continental Breakfast and I would like to sit in a restaurant and enjoy it. Most hotels give out full buffet (basically because it is too hard to track) or charge you the difference if you want the full. I said I don't find paying the difference, I just want what the policy states. He said that a pastry and a small coffee is a continental.

On their Breakfast Quick Start Menu there is an item called the Continental -- Choice of Juice, a Basket of Fresh Bakeries, Butter, Preserves, and a Freshly Brewed pot of Illy Coffee, Decaf or Tea for $13.75

Just as a point of reference Two Eggs with Cottage Cheese or Hashbrowns and choice of Ham, Bacon or Sausage is $13.25

Or a 3 egg Omelette with Cottage Cheese or Hashbrowns is $13.75

That was that. I said I didn't understand and he hung up.

My husband was so frustrated by this point, he went down by himself to discuss this. Basically Ben said that was that. My husband said we have stayed at about 90 Hyatts and we have never had this issue. My husband then took a comment card to show him he was disgusted and filled it as low as possible and stated, "Would never stay again." Then Mr. BHH showed him his Diamond card. Then Mr. BHH showed him his Starwood Platinum card and said, "I guess from now on, Starwood will get my business."

Ben called our room a few minutes later and spoke to my husband. The exact words were, "We will try to work it out this time." My husband then stated, "We are not asking for anything that the policy does not state that we should not receive."

Boy, I agree with that. At the Hilton Hawaiian Village, the computer was down (they couldn't print keys), so when I walked up, they told me it would be about 30 minutes and (as I was Diamond) gave me a free drink coupon and another amenity (I can't remember what it was). I went to the bar, had a couple of drinks and, when I came back, the computer had come up, but was down again. This time, they treated me to dinner.

When dinner was over (about an hour and fifteen minutes later), my key card was ready and I was finally in my room, not the least upset. :)

In a somewhat similar situation, at the Hyatt Waikiki, I was able to check-in, but the lock on my door was broken. They opened the door so I could put my luggage in, walked me over to the Regency Club and explained my problem to Mark (at the Regency Club there). Mark made sure I always had a Mai Tai in front of me until maintenance had my door fixed in about an hour. I returned to my room very happy indeed. :D

I always figure that how a hotel handles a problem like that, especially if they are able to turn a major inconvenience into a pleasant experience, is the true measure of a quality establishment.

The breakfast reflects the attitude of the hotel
 

I stayed there as a Diamond years ago and was disappointed in the attitude of the staff. I have never returned because of that. Obviously nothing has changed.

You really have to look at the class of the hotel to determine whether something is acceptable or not. What can pass as a 'room' in 1-star hotel will not pass as a 'room' at a 4-star property.

The hotel in question appears to be a 4/5-star property (depending on the source). What OP described would not meet a definition of a breakfast in a 4-star hotel, and it would most definitely not meet the definition of a breakfast for a 5-start property.

This Does Sound Pathetic for a Park Hyatt - Breakfast Sounds Like Days Inn Standards!
 

As a Diamond member, I would be annoyed as well. Having formerly headed up marketing for Days Inn Hotels for a short period, this sounds like a Days Inn Breakfast (although we probably wouldn't have had Tropicana). While a Continental Breakfast has different standards at every hotel, clearly this is the absolute minimum that any hotel could offer and to do it in the cafe versus restaurant is pathetic. Also, to put it in these terms is sad as well.

Also, the length of wait in a luxury hotel is unexcuseable. While the guest should not expect a Suite Upgrade, the hotel should be doing things to make the experience better - like sending the guest over for a drink/coffee in the restaurant or offering some extra amenity and apologies.

I wouldn't stay at this hotel on a paid stay or on points based upon what I've heard!

Exactly and that is why Hyatt Corporate should also have a look into the breakfast coupons scenario at the Park Beaver Creek.I am certainly in favour of efficient hotel operations , but at some point a Hotel GM or the responsible person has to realise what is enough.

Based on the rules and on the definition of a continental breakfast the hotel is may be right ( IMO except the fact that they only offer it at a catch and go kind of desk and not in one of their restaurants ) but again you are giving out those certs to very loyal customers....

What is the incentive for the hotel, getting a few $$$ more, because one has to buy themselves a decent breakfast ? Sure, but an angry ( not returning ) Diamond creates a higher loss , especially considering the upscale competition around in the area...

Again I second 1k in Seattle`s comment, hopefully BHH will have an enjoyable trip ( seeing BHH is already preaching the little fellow something about loyality to Hyatt :cool: He may become the youngest GPP Diamond on the planet ;) )

P.S.

Posting this from the Hyatt Regency Cologne after enjoying some Bailey`s on Ice and fantastic Creme Brulee in the RC !! ^

I agree that the Beaver Creek breakfast offer was shabby and beneath that of a 4/5 Star Park Hyatt (cf the other extreme Park at Tokyo where it is in room!). BUT, their duty strictly is to provide breakfast, not breakfast commensurate with price or whatever.

It is disappointing, no doubt. If I were the BHH I would be dismayed. But since they are not in breach, there is little to be achieved by complaining, especially when it is a hotel with such an attitude! All that will result is dampen the holiday.

You're missing the point. In this case, the OP reports that all Diamond perks were delivered - no suite upgrade, a welcome amenity and continental breakfast. Admittedly, the breakfast option here is disappointing, but it still can be described as a "continental breakfast" by most people, which is what the program promises. It does not promise a buffet or a table at the restaurant.

Many of us have become expectant of Hyatts (particularly PH's) delivering more than the program rules state. What amazes me is that people rave about SPG when they consistently deliver LESS than their own rules stipulate. More concerning in this case should be the slow service.

At the end of the day they HAVE a continental breakfast
 

I will add an addendum, that we did have a nice stay, after a "rocky" start...

The full service restaurant has a Continental Breakfast. After the phone calls back and forth, they finally said they would work something out. While the Manager in the restaurant did allow us to have the WONDERFULLY yummy breakfast, he basically let us to a table and left... It was so wonderful! When the time for the bill came, we kept waiting and waiting and waiting. Finally we received a bill for $98. We called the manager over and annoyed he said, "You did not have to wait! You know that it is taken care of!"

Again it comes down to that this is supposed to be a PARK HYATT RESORT! Maybe I got spoiled living in Germany!!! Koln! Hamburg! What happened to my favorite little Brussels? My girl went to CDG, if you need help in Europe!

As for the entitlement, I love the Hyatt Gold Passport Program. My dad became a Diamond in 1987 and has been one ever since. For those of you who do not know me, I am a STAY-AT-HOME MOM! Every single, solitary stay of mine is out of my pocket. My husband is a Diamond, some business, some not. I find the "entitlement" worth it. Just give me what I am "entitled" to. When the policy did not state that I did not get the hotel's continental breakfast, I was excited to get it. If I get a suite, bonus ... more room for my son's crib! If I get to stay on the RC floor, bonus ... I did not have to walk too far! All I am asking is that you go with what the policy states! I will continue to stay at Hyatt, because I think it is worth keeping in business. I love the program! I love most of the hotels! I love that I have had the chance to stay at Hyatts on multiple continents!!!

God Bless America (and Germany!) and God Bless Hyatt (and traveling!)! Oh and as the Archbishop of the diocese of Indianapolis would say ... "Keep these drivers safe and God Bless Reggie!"

BHH, I usually agree with your posts, but in this case I am still confused. Although it is about as close to 7-11 as you can get, a pastry, juice and cup of coffee could be described as "continental breakfast" by any reasonable person. This is all the program offers, but you say all you are asking for is what the policy states. Although it is clear they fell short of your expectations, where exactly did they fall short of what the program "policy states?"

This property's interpretation of "Continental breakfast" leaves a lot to be desired, and it is not what we usually expect from a PH. But it was in compliance with the Diamond Ts and Cs. At the end of it all, you were comped a $98 breakfast for complaining and whining about not liking the HGP program rules.