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Park Hyatt Beaver Creek, Colorado REVIEW - MASTER THREAD

Park Hyatt Beaver Creek, Colorado REVIEW - MASTER THREAD

Old Nov 23, 03, 1:06 pm
  #16  
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Join Date: Sep 1999
Location: New York, NY, USA
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The tough part is that there are few executive rooms in the hotel. They are only situated at where the building turns sort of like an L. I've never been able to secure one at check-in during the ski season. I usually stay for one week which probably didn't help with the upgrade.

The breakfast coupons are for the deli only, you can't use them at the restaurant as credit.

There is a lift right in the back of the hotel, although the main lift (Centenial) is about 50 yards away. You could walk 50 yards to the Centenial and you could ski all the way back to the hotel where the ski valet will take care of your skis and boots. Wonderful ambiance.
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Old Nov 23, 03, 7:51 pm
  #17  
 
Join Date: Jun 2001
Location: atlanta, ga, - SPG Platinum, Hyatt Diamond, Hilton Diamond, Delta Silver Medallion
Posts: 57
I have stayed at his location a couple of times over the past 3 years as a Diamond. In short, if you are looking for any Diamond ... kissing go elsewhere. If you want an nice hotel, close to a lift with expensive prices for everything go.... and don't complain about sticker shock.
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Old Dec 8, 03, 6:01 pm
  #18  
 
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
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I checked into this resort on Sunday.

The gentleman at the front desk recognized my Diamond status and upgraded my room to an "Executive Room" with fireplace and sitting area. He also provided me with breakfast vouchers for each morning of my stay... and gave me a diamond ammenity card to complete.

The diamond ammenity arrived within 15 minutes of checking-in (there were lots of options on the card... I chose simple items: chips & salsa and a few bottles of water.)

The room is fantastic... great fireplace (although you need to open the glass doors if you want any heat from it) and a nice size sitting area. This room is comparable to suites I've had at other resorts... albeit with one (king) bed and 1 nice bathroom. The bathroom comes with toiletries from their spa.

The resort is well maintained --no sign of wear or poor maintainance. My room was clean & comfortable... although the high-speed internet access in the room needed some tweaking (the cables in their high-speed modem weren't set right...but a few minutes of tinkering fixed that situation.)

As someone else mentioned, valet parking is steep --$18/day ...but I took a limo in from DEN and didn't bother with a car. (And its a good thing too... I-70 doesn't look like a fun drive with all of this snow they're getting.)

Service throughout the resort is great --everyone I've bumped into has taken sincere interest in making sure my stay is a good one.

This place is a very good Hyatt in my book --and a great winter sport destination.
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Old Dec 9, 03, 5:06 pm
  #19  
 
Join Date: Mar 2001
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jetsetter:
Was the fireplace gas or wood burning? Thanks for the review.</font>
The fireplace is a pleasant gas-based one --no smoke/fumes in the room... and you turn it on with the flip of a switch located on the side of the fireplace.

I found it to be a great device to warm & dry shoes/hats/gloves before heading outside .
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Old Dec 10, 03, 11:10 am
  #20  
 
Join Date: Mar 2001
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Just one other thing to add about this Hyatt: very few staffers speak English.

The front desk was fluent with English (although a few agents did have a heavy accent) but most other staffers were European with a very limited English vocabulary.

Some examples: at the bar, they struggled with brand name liquors: it was easier to point to the bottles or to point to descriptions in menus rather than to make a request by brand. (Get a lot of blank stares here when requesting gins and scotch's by brand.) At the restaraunt, I had a chicken dish...and the waitress came by with a gravy boat. I asked what kind of gravy/sauce was it and she couldn't understand my question. When I motioned around what I was asking, she didn't know how to translate into English what exactly the sauce/gravy was. (I believe most spoke in French or German.)

This wasn't a bad thing, it was just different. Gave the place a feeling like I was in the French Alps...
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Old Mar 21, 04, 10:33 am
  #21  
 
Join Date: Jul 2002
Location: Southeast USA
Posts: 1,253
Has anyone managed to self park at this place? I am staying for 1 night over Easter Weekend (FFN of course ).

It seems to me that the only option is to park in the skier lots and take the shuttle bus up to the village, then walk the few hundred meters to the Hyatt hotel from the bus turnaround.

The concierge was not very helpful when I asked about self-parking. Judging by his tone, you either valet park for $18/day or you really shouldn't be staying at their property
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Old Feb 26, 05, 8:12 pm
  #22  
 
Join Date: Feb 2004
Location: Socal
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We are staying at the PH Beaver Creek this weekend and their service has been consistently poor in regards to treatment with diamond members. When we arrived at the front desk, we did not get any greeting, he simply asked for our last name (with no eye contact and broken english) and checked us in. He did not suggest the diamond amenity card or bfast coupons (which is lacking as well). We had to ask him for it, then he had the nerve to ask if I was diamond and if I had my diamond card. My husband and I are both diamond and rarely do we get asked for our diamond card. I usually assume they can look it up in their system.

Another thing, most Hyatts (and even the Parks) that we have stayed at have decent breafast options (either continental or american buffet) for diamond members if there is no Regency lounge. However, this hotel probably has the worst selection: a pastry, a small tropicana juice, and coffee/tea. Pretty lame if you ask me.

I just wanted to reconfirm that diamond members do not get any special treatment at this hotel. But does have a great location and plenty of things to do near the hotel.
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Old Feb 27, 05, 11:13 am
  #23  
 
Join Date: Aug 2001
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If it were me, I'd say to ask for the Front Desk Manager. Explain that you feel the quality of what you are getting seems akward in comparison to what you've been accustom to at other Park Hyatt locations. I wouldn't build up an arsenal of bad things, just be honest and let him or her know your concerns. I'm sure that if you are sincere and tactful about it, they will make things right, but if you don't say something to management, how can they do anything? Doesn't hurt to mention it...you are a guest...and they are the service provider. Give it a shot.

Originally Posted by subdawg
We are staying at the PH Beaver Creek this weekend and their service has been consistently poor in regards to treatment with diamond members. When we arrived at the front desk, we did not get any greeting, he simply asked for our last name (with no eye contact and broken english) and checked us in. He did not suggest the diamond amenity card or bfast coupons (which is lacking as well). We had to ask him for it, then he had the nerve to ask if I was diamond and if I had my diamond card. My husband and I are both diamond and rarely do we get asked for our diamond card. I usually assume they can look it up in their system.

Another thing, most Hyatts (and even the Parks) that we have stayed at have decent breafast options (either continental or american buffet) for diamond members if there is no Regency lounge. However, this hotel probably has the worst selection: a pastry, a small tropicana juice, and coffee/tea. Pretty lame if you ask me.

I just wanted to reconfirm that diamond members do not get any special treatment at this hotel. But does have a great location and plenty of things to do near the hotel.
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Old Feb 28, 05, 8:32 am
  #24  
 
Join Date: Nov 2000
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Originally Posted by subdawg
We are staying at the PH Beaver Creek this weekend and their service has been consistently poor in regards to treatment with diamond members. When we arrived at the front desk, we did not get any greeting, he simply asked for our last name (with no eye contact and broken english) and checked us in. He did not suggest the diamond amenity card or bfast coupons (which is lacking as well). We had to ask him for it, then he had the nerve to ask if I was diamond and if I had my diamond card. My husband and I are both diamond and rarely do we get asked for our diamond card. I usually assume they can look it up in their system.

Another thing, most Hyatts (and even the Parks) that we have stayed at have decent breafast options (either continental or american buffet) for diamond members if there is no Regency lounge. However, this hotel probably has the worst selection: a pastry, a small tropicana juice, and coffee/tea. Pretty lame if you ask me.

I just wanted to reconfirm that diamond members do not get any special treatment at this hotel. But does have a great location and plenty of things to do near the hotel.

We got a really nice room with a fireplace there. The breakfast is very similiar to what you get an Coral Gables.
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Old Mar 6, 05, 8:29 pm
  #25  
 
Join Date: Jun 2003
Location: Madison, WI USA NWA Platinum, Hyatt Diamond, Hilton Diamond, Marriott Silver
Posts: 10
So/so service at Park Hyatt-BC

Viewing these posts about the PH BC, wishing I would have visited this site BEFORE my visit there last July, 2004. Took my family there redeeming points for three nights.

I will give kudos to the location, the PH property and the village of BC. I would give thumbs down to the staff (especially the front desk) as they where less than enthusiastic about their jobs, was witness to a paying customer (had been there a week with his family...$$$$) getting into a argument with a front desk clerk over (what appeared to be a $20 room charge) and the desk clerk getting very combative.

Asked for a room change as the initial room was way too small for three, was given a larger room with a better view of the mountains. No Diamond amenity and had to fight with a non-English speaker desk clerk upon check out to put my GP number on my folio as we still racked up $600 (spa, etc.) for three days - he had my airline FF # on the folio... On a scale of 1-10, I give it a 6.5 They need better customer focused employees and a course on what it means to be a "Park Hyatt"
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Old Mar 6, 05, 11:46 pm
  #26  
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Well, I had a fine stay here for two nights and was upgraded to a huge suite-- although it was not high season.

Received my Diamond amenity without any problem -- because I make a point of asking for it.

Breakfast could have been better, but so what, that is what this hotel provides. They obviously are not hurting for buisness, because they are the only property that I know of that requires a non-refundable deposit on any reservation made.

You don't like the Terms and Conditions and benefits provided by the property, well, you are free not to patronize the place. Otherwise, grin and bear it.

Finally, there is no free parking at this property. If that offends you, again, you are free not to go.

Polson --

I will be most surprised if you received any GP points for your spa charges -- better check your bill again. This spa is not owned by the hotel and does not ordinarily award points for such charges.
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Old Mar 7, 05, 4:09 am
  #27  
 
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
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How is the skiing at this property? My children, 6 and 7 years old, became quite proficient on east coast snow this winter. On paper, it seems a great place for me to take them next year. Park Hyatt, and convenient, high quality skiing, right?

Thanks.
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Old Mar 7, 05, 6:01 am
  #28  
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Originally Posted by divaof travel
How is the skiing at this property? My children, 6 and 7 years old, became quite proficient on east coast snow this winter. On paper, it seems a great place for me to take them next year. Park Hyatt, and convenient, high quality skiing, right?

Thanks.
The skiing is very nice. You just go downstairs in the morning, a ski valet gives you your dry boots, and another one has your skies ready for you outside.

The hotel has its negatives, but for a ski vacation this is the only real ski property Hyatt has.
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Old Mar 7, 05, 7:14 am
  #29  
 
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
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Originally Posted by 787
The skiing is very nice. You just go downstairs in the morning, a ski valet gives you your dry boots, and another one has your skies ready for you outside.

The hotel has its negatives, but for a ski vacation this is the only real ski property Hyatt has.
Thanks. Do you think Tahoe is a bust by comparison?
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Old Mar 7, 05, 9:18 am
  #30  
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Originally Posted by divaof travel
Thanks. Do you think Tahoe is a bust by comparison?
I would say that is a fair assessment. Tahoe is driving distance from several nice ski areas, but that is not the same as being at a true ski resort where the lifts are a 2 minute walk from the resort, and you can easily take mid day breaks in your room. Plus not having to deal with the hassles of dragging all your equipment to the slopes everyday is a very nice convenience. The snow is also better in Colorado. They also seem to have a nice kidís ski school and kids program. If you can get an award stay in the winter, Beaver Creek is defiantly the way to go.
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