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Grand Hyatt Bangkok (Erawan) REVIEW - MASTER THREAD

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Old Nov 15, 2014, 12:16 am
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Last edit by: opus2002
Airport Transportation

The following thread and its wiki provide all the information one needs to know about taking a taxi from Suvarnabhumi Airport: Catching a Taxi at BKK and general Thailand taxi discussion [SEE WIKI FIRST] The wiki discusses the breakdown of taxi fares from the airport to central Bangkok where Grand Hyatt Erawan is located, and addresses the possibility of being slightly overcharged by a taxi driver.

Alternatively, Grand Hyatt Erawan offers airport transfers in its own fleet of silver Mercedes-Benz S-Class and E-class sedans. The prices of these service are S-Class THB 3,300 (net) per one way transfer (per post 1976) and E-Class THB 2,500 (per post 1975) to or from Suvarnabhumi Airport. Guests using this service will be greeted by a representative at the airport, assisted with their luggage, and escorted to the waiting car.

For an additional charge, the hotel can also arrange "Fast Track" (VIP lane) immigration clearance, as well as the option of being met at one's arrival gate by a buggy and escorted through Fast Track immigration. This service is available for THB 1,600+ 7% vat per person, or THB 2,400+ 7% vat per person to include Golf Cart and porter services.

AOT (and perhaps other companies) also provide transfers from and to the airport. Various vehicle types are available at different price points: Camry (THB 1,200 one way), Mercedes E-Class (THB 2,400 one way).

I always use http://www.limousine.in.th for my car needs in BKK incl airport transfers. 1050 THB from BKK to the city, 900 THB city to BKK (incl tolls).

UBER no longer operates in Thailand. Instead, use GRAB. Similar to UBER, prices will vary. On my trip, I was able to get a GRAB for 364 THB from BKK.

Taxi should run between 400-500 THB. If going from the hotel to BKK, the hotel will quote 500 THB. I had to wait for a few taxi's as the first two didn't want to do unless I paid 750 THB.

Grand Club lounge hours
  • Open: Daily 6:30am-11:00pm
  • Breakfast: Monday-Friday 6:30am-10:30am; Saturday-Sunday 6:30am-11:00am
  • Happy hour: Daily 5:30pm-7:30pm
  • Information as of 11-Apr-2019
Restaurant breakfast
  • "The Dining Room" (lobby restaurant) breakfast buffet
  • Hours: Daily 6:00am-10:30am
  • Available for guests on relevant rates and for Globalists
  • Information as of 11-Apr-2019
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Grand Hyatt Bangkok (Erawan) REVIEW - MASTER THREAD

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Old Jun 28, 2018, 7:15 pm
  #1486  
 
Join Date: Apr 2013
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Originally Posted by navatwal
First time in Bangkok

How does the GH compare with the Park Hyatt?

I have been dowgraded to Explorist and have club upgrade vouchers, considering booking this using points and using club upgrade

I am also interested in the Conrad and St Regis, which area is best to stay in?

I am on a leisure trip, looking for places to go out and eat / drink in evening and a good pool and spa.
Both the GH and the PH are great choices, My personal preference is the PH as I prefer the area and its more luxurious, but can be more expensive. The GH tends to offer great value (so not great value with points) and if you stay 2+ nights I can book you on the Hyatt Privé rate that includes a full breakfast for 2 daily (don’t need the more limited club breakfast), one category upgrade at the time of booking, $100 hotel credit, vip status, welcome amenity and more. Send me a PM with your stay dates and I’ll send you more info. Thanks!
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Old Jun 28, 2018, 7:18 pm
  #1487  
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Originally Posted by navatwal
First time in Bangkok
If you are Marriott Plat, I suggest you check out the Marriott and SPG fora. IMO there are multiple Marriott/SPG properties that are preferable to either Hyatt. I personally like SGS (Sheraton Grande Sukhumvit), but the range of Bangkok options in those two programs is truly outstanding.
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Old Jun 28, 2018, 7:32 pm
  #1488  
 
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It looks like using points in Bangkok is not s good idea, such good value rates out there.

i can get the St Regis for same price as The Grand Hyatt, I also have SPG platinum so this may make better sense if paying.
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Old Jun 28, 2018, 8:27 pm
  #1489  
 
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Originally Posted by navatwal
It looks like using points in Bangkok is not s good idea, such good value rates out there.

i can get the St Regis for same price as The Grand Hyatt, I also have SPG platinum so this may make better sense if paying.
I have tried to respond to your PM but flyertalk won’t let me as it says your PM mailbox is full. Please let me know when you’ve cleared space so I can send this to you. Thanks!
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Old Jun 29, 2018, 2:09 am
  #1490  
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Originally Posted by Cityguy1
Both the GH and the PH are great choices, My personal preference is the PH as I prefer the area and its more luxurious, but can be more expensive. The GH tends to offer great value
Those hotels are not bad, but what you get for the price tag is poor value in my opinion. I do not know why you think GH offers great value but rates are often above 5k THB which is not competitive in this city given the product offered by GH versus what you get at several other hotels for 4,xxx THB. PH is even worse for the price tag.

@navatwal is Marriott/Starwood Plat so without hesitation I would recommend to book there - lots of hotels will provide better value for the money than GH or PH.
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Old Jun 29, 2018, 2:12 am
  #1491  
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Originally Posted by Cityguy1
I can book you on the Hyatt Privé rate that includes a full breakfast for 2 daily (don’t need the more limited club breakfast), one category upgrade at the time of booking, $100 hotel credit, vip status, welcome amenity and more.
What is the rate difference between Hyatt Privé and the best available rate on hyatt.com? Does it make sense to book Privé when one is already Globalist and will get some benefits regardless? What is "vip status" from Privé and how does it differ from Globalist? Lounge access?
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Old Jun 29, 2018, 4:37 am
  #1492  
 
Join Date: Jul 2009
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Originally Posted by escape4
What is the rate difference between Hyatt Privé and the best available rate on hyatt.com? Does it make sense to book Privé when one is already Globalist and will get some benefits regardless? What is "vip status" from Privé and how does it differ from Globalist? Lounge access?
I've found that hotels will maybe give you an extra bottle of wine or another amenity in your room, whereas they won't anymore as a globalist. You can take breakfast in the hotel restaurant (usually with Prive rates) whereas with globalist it's usually the lounge if they have one. The rate maybe a few $ more than the member rate but you're getting the $100 at a minimum and that can be used towards hotel services/food/beverage etc. I've been combining both Prive and Globalist where possible and it's great - except having to go through a travel agent as opposed to booking online.
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Old Jun 29, 2018, 5:29 am
  #1493  
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Originally Posted by britinva79
I've found that hotels will maybe give you an extra bottle of wine or another amenity in your room, whereas they won't anymore as a globalist. You can take breakfast in the hotel restaurant (usually with Prive rates) whereas with globalist it's usually the lounge if they have one. The rate maybe a few $ more than the member rate but you're getting the $100 at a minimum and that can be used towards hotel services/food/beverage etc. I've been combining both Prive and Globalist where possible and it's great - except having to go through a travel agent as opposed to booking online.
Interesting, thanks for sharing your experience. If you book Privé, do you also get night credit, points, promo bonuses, etc.?

If I could get several extra perks for only a modest add-on without losing the perks I already get, then perhaps I can find GH Bangkok to be worthwhile again. Because right now the way I am treated at Starwood properties in Bangkok as a Platinum blows GH Erawan out of the water. I have voted with my feet and I have not been to GH in over 2 years, and in the mean time I had 25+ stays at other hotels in the city.

But like I said, it's not because GH Erawan is a bad hotel. The reason is that I find it's poor value for the money at the moment. If the price is right (or if the benefits are improved), I will return.
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Old Jun 29, 2018, 6:06 am
  #1494  
 
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Originally Posted by escape4
Interesting, thanks for sharing your experience. If you book Privé, do you also get night credit, points, promo bonuses, etc.?

If I could get several extra perks for only a modest add-on without losing the perks I already get, then perhaps I can find GH Bangkok to be worthwhile again. Because right now the way I am treated at Starwood properties in Bangkok as a Platinum blows GH Erawan out of the water. I have voted with my feet and I have not been to GH in over 2 years, and in the mean time I had 25+ stays at other hotels in the city.

But like I said, it's not because GH Erawan is a bad hotel. The reason is that I find it's poor value for the money at the moment. If the price is right (or if the benefits are improved), I will return.
For me the GH Erawan is simply a class act of a property. The management team is exceptional. They are highly aware of the competitive market conditions given all of the new nearby hotels that have popped up in recent years.

While you can try Privé or Amex FHR, my primary suggestion would be to contact management and explain what the competing Starwood property is offering you. As a former regular guest, I know they would want you to return. I suspect they would make every effort to meet or beat the competition, or otherwise arrive at a solution acceptable to you.

You can ask management directly if they suggest Privé or FHR, as that works well at many hotels. But as a regular, why should you have to go through an extra step to book, and why should the hotel prefer to pay out an additional commission - probably equal to or even greater than the rate increase you would pay - to a superfluous third party? You’re an engaged regular guest, so they should strongly consider offering you the right benefits on a direct booking.

By the way the hotel is lovely as it has always been, but in recent years especially has had some very good people join their management team. They’re constantly trying to improve. So, I would give it a try again after being away for a couple of years.

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Old Jun 29, 2018, 8:27 am
  #1495  
 
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I have been Hyatt Globalist for 5 years before I got downgraded this year, I would have preferred to stay at PH and apply a DSU but unfortunaely i cant.

I used to be a Royal Ambassador with IHG, that would have gotten me a free club upgrade and a suite, free minibar etc - havea ton of points havent really used apart from Bora Bora.
I am Hilton Diamond, work trips dictate Hilton properties, just got back from Conrad Manila, Conrad Tokyo and Staying at Conrad HK next week, looking for a change in Bangkok.

So I am down to three hotels for this two night stay:

- Intercontinental BGK - Points plus $50 upsell to Club Level - Ambassador Status
- St Regis - getting a very good rate at $160 per night paid stay - Have Plat Status
- GH - Points not good value here at 15k per night to save $150 but could apply club upgrade to it making it a little better - Explorist.

I would consider the PH on paid stay but rates are quite higher than all of these and i would not get free brekky.
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Old Jun 29, 2018, 3:23 pm
  #1496  
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Originally Posted by MikeFromTokyo


For me the GH Erawan is simply a class act of a property. The management team is exceptional. They are highly aware of the competitive market conditions given all of the new nearby hotels that have popped up in recent years.

While you can try Privé or Amex FHR, my primary suggestion would be to contact management and explain what the competing Starwood property is offering you. As a former regular guest, I know they would want you to return. I suspect they would make every effort to meet or beat the competition, or otherwise arrive at a solution acceptable to you.

You can ask management directly if they suggest Privé or FHR, as that works well at many hotels. But as a regular, why should you have to go through an extra step to book, and why should the hotel prefer to pay out an additional commission - probably equal to or even greater than the rate increase you would pay - to a superfluous third party? You’re an engaged regular guest, so they should strongly consider offering you the right benefits on a direct booking.

By the way the hotel is lovely as it has always been, but in recent years especially has had some very good people join their management team. They’re constantly trying to improve. So, I would give it a try again after being away for a couple of years.

Thanks for the suggestion, that is interesting. I think I will follow your advice - I have very little to lose by contacting them and if the management team is professional as you describe, perhaps they will think of an out of the box solution that will make sense. I would be happy to return, at the right price.
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Old Jun 29, 2018, 6:31 pm
  #1497  
 
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Originally Posted by navatwal
I have been Hyatt Globalist for 5 years before I got downgraded this year, I would have preferred to stay at PH and apply a DSU but unfortunaely i cant.

I used to be a Royal Ambassador with IHG, that would have gotten me a free club upgrade and a suite, free minibar etc - havea ton of points havent really used apart from Bora Bora.
I am Hilton Diamond, work trips dictate Hilton properties, just got back from Conrad Manila, Conrad Tokyo and Staying at Conrad HK next week, looking for a change in Bangkok.

So I am down to three hotels for this two night stay:

- Intercontinental BGK - Points plus $50 upsell to Club Level - Ambassador Status
- St Regis - getting a very good rate at $160 per night paid stay - Have Plat Status
- GH - Points not good value here at 15k per night to save $150 but could apply club upgrade to it making it a little better - Explorist.

I would consider the PH on paid stay but rates are quite higher than all of these and i would not get free brekky.
I think the St Regis is far and away the best hotel on your list. I'm going to try the park hyatt on my next trip, but they are going to have to really blow me away to get my business over the St Regis on future trips.

While on the subject of SPG the W also doesnt get a lot of love here on FT, but in my couple of stays there I have been very well taken care of as an SPG plat, although its definitely a hotel whose taste is not for everyone.
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Old Jun 29, 2018, 6:34 pm
  #1498  
 
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I am planning a 3 night family vacation in Bangkok. As HoH Globalist and SPG Plat, I am considering GHE vs SGS. Corporate rate is ~$158 ai at GHE (so I would be paying rather than using points) and ~$190 ai at SGS (or 10K SPG points before Aug. 1 rate increase), We've stayed at SGS twice before, both times upgraded to a Grande Deluxe Suite. We really liked SGS and would not hesitate to go back.

I am curious about GHE, especially since Erawan Shrine has been famous for many decades. If GHE is not a step down from SGS, then I will go with GHE and apply a TSU. Anyone stayed at both as Hyatt Diamond/Globalist and SPG Plat can provide comments?
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Old Jun 29, 2018, 6:52 pm
  #1499  
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Originally Posted by CIT85
I am planning a 3 night family vacation in Bangkok. As HoH Globalist and SPG Plat, I am considering GHE vs SGS. Corporate rate is ~$158 ai at GHE (so I would be paying rather than using points) and ~$190 ai at SGS (or 10K SPG points before Aug. 1 rate increase), We've stayed at SGS twice before, both times upgraded to a Grande Deluxe Suite. We really liked SGS and would not hesitate to go back.

I am curious about GHE, especially since Erawan Shrine has been famous for many decades. If GHE is not a step down from SGS, then I will go with GHE and apply a TSU. Anyone stayed at both as Hyatt Diamond/Globalist and SPG Plat can provide comments?
$190 for SGS is over 6k THB - this is higher than the norm for that property. Normally the price of GHE and SGS is not very different; for your dates the SGS price is not particularly attractive - this is approaching St.Regis levels. Also suite upgrades are not that easy at SGS, especially if the hotel is more expensive than normal they probably have high occupancy and your odds of a suite upgrade are not stellar; your experience of 2/2 for suite upgrades is great, but don't count on it going forward. I am below 50%. At GHE if you have a Globalist Suite Upgrade Award at least you have a suite for sure. The breakfast at SGS is much better than GHE in the Club Lounge. Drinks for happy hour much better for SGS. However SGS does not have a lounge so food options limited in the evening, GHE wins in that respect. Bottom line, personally I would stay at GHE if the price was 20% less than SGS which is the case for your dates. I just don't see that kind of price difference very often to be honest. Quite the contrary, for my upcoming stay in July, I see GHE 20% more than SGS...
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Old Jun 29, 2018, 6:53 pm
  #1500  
 
 
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Originally Posted by CIT85
Anyone stayed at both as Hyatt Diamond/Globalist and SPG Plat can provide comments?
For me, the SGS is my favorite hotel and definitely way nicer than the GHE. (as globalist & plat)

-David
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