kishna

We got an email yesterday too about the club closure. Our stay is in a couple of weeks. Very disappointing because we really liked the club. We were at the resort last July -- which based on what you said was the last time it was opened!

AUSINSIGHT

We are booked over Labor Day and when I called to ask about if we should use a club upgrade (Explorerist this year, wife is pushing for globalist for next year) they mentioned the club wouldn't be open. Those upgrades are absolutely USELESS. What on earth is the deal?!? I'm a Hilton guy, and it seems their clubs are FAR more plentiful and reliable.

HoustonConsultant

We were there last weekend, and as much as I like having a club for drinks/snacks, comping breakfast for two adults and two kids isn't a bad deal (especially with $20+ buffets and $15 french toast). I'd rather have the full breakfast offerings in the restaurant than the limited lounge offerings.

I miss the evening spread, but my picky-eating kids wouldn't eat anything off it anyway, so that was really just for me more than them.

59Impala

Stayed here end of July until early August and can confirm. Club is closed. Also got the respective e-mail.
I asked the FDA why the club always seems closed for the season (same happend about 5 years ago in April), and she mentioned, management is considering what to do with the Club. I could well be that additional rooms may be made and the Club permanently closed. It didn't make money for them.

jrizzl

how was the quality of breakfast in the restaurant during your recent stay? did they outline what the specific allowance was? we're going in about a month.

59Impala

no - they did not outline what we could take, I presume anything from ŕ la carte to buffet, as we took the buffet plus ordered ŕ la carte cappuccino (which was delivered from starbucks (priced 5$ I believe)). All charges were removed.

we took the buffet all days, as the selection was huge, really an excellent buffet, if I recall correctly, it's valued at 21$:

• fresh fruits and berries
• juices
• yogurt and birchermüesli
• salmon
• various cheeses
• scrambled eggs
• sausages/bacon
• tortillas, re-fried beans
• croissants, muffins, pastries, bagels, toasts
• cereals
• omelettes made to order with all ingredients you can think of
• pancakes and waffles

really a fantastic buffet!

AUSINSIGHT

(Disclaimer: This is a grumpy post... you've been warned)
But useless if you want to use a Club Upgrade that you have sitting in your account that will be useless in less than a month after that stay because she'll have made Globalist. GRR! On a serious note, though, I'm a Hilton guy (that's where my status is) and they REALLY do seem to be SO much better about ensuring uniformity of the elite experience across all properties than Hyatt. Like this random hotel wants to just close their club up and kill off a major benefit to an entire tier of elite customers (explorerists). Oh well, it's their choice! Seriously??!?! That's ok with corporate?!?!?

If she wasn't already at 46 nights this year, she would totally switch to SPG...

ClarkGriswold

The breakfast is good. It's much more than serviceable (and more generous than anything you'd get in a club breakfast), but it's not winning any awards either.

They don't watch the amount all that closely. I had three rooms there last month, all using my globalist benefits. We had 10+ breakfasts everyday all on one ticket and they just took it off without question (had to remind them to do so at checkout but they removed happily without issue).

Hot Pocket

Club "hasn't opened this year"

Points due to club closure "never heard of that"

Had read that this resort was somewhat comparable to Lost Pines...no. Unless large layout, a lazy river, and a s'more stick makes it the same.

I wanted to find another Lost Pines style getaway for the family but struggle to find much of anything worth recommending at present.

HoustonConsultant

Obviously different strokes for different folks. We (wife and three kids ages 5, 5, 3) did both LP and HC this summer, and I actually think they are pretty similar.

Both clubs are closed but both comp the full breakfasts, and with the five of us, I'd rather do the restaurant breakfast than the club breakfast.

The kids like the pool at LP more than the pool at HC, but they like the HC water slide better than the LP water slide (HC slide is much much larger). And although my kids are young, they did like the wave machine at HC.

I think the bigger difference is that LP has better customer service and will go out of their way to provide crazy good service, and suite upgrades are more readily available at LP.

I think I slightly like LP better but my wife slightly like HC better.

CloudCoder

Alas, the Club Closed bonus went away, worldwide, in February with the introduction of the new World of Hyatt program.

Hot Pocket

Thank you for your comments. After these polite rebukes, I have tried to again objectively evaluate this resort.

Maybe it's off season, and maybe everyone I have encountered is having a bad day, but I can't see how anyone but the most committed San Antonian could put this resort in the same league as Lost Pines.

It's fine, and an interesting change from a normal HR. Best I can offer.

dealOCD

Have a meeting in February and considering taking the kids for long weekend as the pool/water features looked cool but weighing whether that's really enough to justify two out of pocket flights and extra room night. Curious to hear opinions on if this is a good destination spot. thanks

skj

I suggest you confirm the pool/lazy river/water features will be heated. Otherwise, it will be too cold to swim ... and that assumes the weather will be cooperative.

dealOCD

good points. I am not familiar with the weather patterns there. Will research thanks.