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Park Hyatt Sydney (Post-Reno) REVIEW - MASTER THREAD

Park Hyatt Sydney (Post-Reno) REVIEW - MASTER THREAD

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Old May 20, 17, 10:37 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: bhrubin
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I have an upcoming stay and read the entire thread. I saw some common themes, and thought it would be useful to start a wiki. Please feel free to update or correct anything. I haven't stayed here, so the information is based on the contents of the thread:

- Diamond Suite Upgrades are NOT available at this property.
- Diamond members receive a complimentary full breakfast for up to 4 guests.
- The beds are very firm platform beds. I saw a few posts where a foam pad for the top of the bed was requested.
- Docked cruise ships that may obstruct the view from the Harbour view rooms.
- The hotel is 4 stories.

The concierge desk offers a weekly tour of the Rocks on Saturday.

Link that shows when cruise ships will be docked opposite the hotel:
https://www.portauthoritynsw.com.au/...ruise-schedule

Room Types and Floorplans:
https://www.scribd.com/document/3404...t-Sydney-Rooms

Expert Review posted in Luxury Forum: http://www.flyertalk.com/hotel-revie...w-caveats-1943
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Old Jan 25, 20, 5:04 pm
  #1381  
 
Join Date: Dec 2019
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We are staying here next month in a King Opera View Premium. Hopefully we do not experience this “zoo” factor!
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Old Jan 26, 20, 2:09 am
  #1382  
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Originally Posted by mctaste View Post
We are staying here next month in a King Opera View Premium. Hopefully we do not experience this “zoo” factor!
There are only two Opera Premium rooms, 012 and 112. You'd want to be in 112 in that case.
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Old Jan 26, 20, 8:23 am
  #1383  
 
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Originally Posted by G-CIVC View Post
There are only two Opera Premium rooms, 012 and 112. You'd want to be in 112 in that case.
Have already requested a higher floor room, hope it works.
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Old Jun 18, 20, 9:07 pm
  #1384  
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Quite a steal

https://thechampagnemile.com.au/sydneys-incredible-park-hyatt-is-offering-the-cheapest-rates-weve-ever-seen/
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Old Jun 18, 20, 11:50 pm
  #1385  
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That’s what happens when international leisure and business demand are eliminated due to the covid restrictions.
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Old Jun 19, 20, 3:53 am
  #1386  
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Only $525! What a steal.

I stayed on a corp rate of $150 a night before the renovation. Unless using a free night, or some deals on points, would be the only thing that would make sense.
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Old Aug 2, 20, 7:28 pm
  #1387  
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Just posted a review on our recent stay;

Expected Just A Little More
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Old Aug 3, 20, 12:21 am
  #1388  
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Originally Posted by alanslegal View Post
Just posted a review on our recent stay;

Expected Just A Little More
They should have done the in-room check-in for a Prive guest and someone should have escorted you too.

Butler service is not really a PH brand feature or standard.

Last edited by Aventine; Aug 3, 20 at 12:30 am
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Old Aug 3, 20, 12:25 am
  #1389  
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Originally Posted by Aventine View Post
They should have done the in-room check-in for a Prive guest and someone should have escorted you too.
Thank you for that information. I thought this was expected given this is a Park Hyatt property any case. Maybe there is a reduction in service during this global pandemic and to minimise staff/guest interaction.
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Old Aug 3, 20, 12:31 am
  #1390  
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Originally Posted by alanslegal View Post
Thank you for that information. I thought this was expected given this is a Park Hyatt property any case. Maybe there is a reduction in service during this global pandemic and to minimise staff/guest interaction.
It's usually the Front end assistant Manager's job.

re: birthday

I know you sounded like you wanted to be surprised but maybe you should have had your Prive agent mention this important milestone to the property. Might have gone better with some sort of recognition and maybe an Opera side room? Front desk staff at the best of times can be aloof or non-chalant.

re: breakfast

Just appalling to see how they serve Eggs Benedict! My fear is this property coasts on location and name alone.
I've seen and had better breakfasts at Room10. An amazing, snug little cafe in Kings Cross.

Last edited by Aventine; Aug 3, 20 at 12:45 am
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Old Aug 3, 20, 2:08 am
  #1391  
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Originally Posted by alanslegal View Post
Just posted a review on our recent stay;

Expected Just A Little More
I have always enjoyed your posts here and on AFF. Thanks for the TR.

I had my birthday dinner at the PH as the Covid restrictions were easing. We were a party of 10 in the Private Dining area of the Dining Room.

There was no-one at the front of the hotel when we arrived. They weren't offering valet parking. The front desk staff recognised me and said they're not allowed to drive my vehicle but I could park it in the driveway.

While dinner was good, as you say we don't expect it to be mind-blowing, the three font desk staff were also helping serve the tables. I did speak to a senior staff member who stated that most F&B and other staff had been laid off. They did a great job on a skeleton crew. I did ask how they were handling breakfast when they were doing it via in room dining and the direct quote was "an unmitigated disaster."

The table cloths have been gone for years as part of an environmental (and no doubt, cost cutting) measure.

Unlike the others you are correct that the hotel offers Butler service, it is advertised. But this service is like some StR where it's simple someone assigned to your floor who handles room service, brining items to your room etc. Most people do not realise it's Butler service or request packing, unpacking etc.




I know the current Prive offer is a steal and it's clear why. They made a choice not to close, which I admire, but as a result they aren't operating as they usually are. I do agree your Prive agent should have notified them of your birthday and double checked with them the day prior or on arrival.

I have set my expectations accordingly for an upcoming stay. You should consider getting your TA to reach out to the hotel, after all that is their job and it seems they may have failed you twice. The GM is great and very responsive to feedback.

Last edited by m0hamed; Aug 3, 20 at 2:29 am
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Old Aug 3, 20, 7:37 am
  #1392  
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Originally Posted by m0hamed View Post
I have always enjoyed your posts here and on AFF. Thanks for the TR.

I had my birthday dinner at the PH as the Covid restrictions were easing. We were a party of 10 in the Private Dining area of the Dining Room.

There was no-one at the front of the hotel when we arrived. They weren't offering valet parking. The front desk staff recognised me and said they're not allowed to drive my vehicle but I could park it in the driveway.

While dinner was good, as you say we don't expect it to be mind-blowing, the three font desk staff were also helping serve the tables. I did speak to a senior staff member who stated that most F&B and other staff had been laid off. They did a great job on a skeleton crew. I did ask how they were handling breakfast when they were doing it via in room dining and the direct quote was "an unmitigated disaster."

The table cloths have been gone for years as part of an environmental (and no doubt, cost cutting) measure.

Unlike the others you are correct that the hotel offers Butler service, it is advertised. But this service is like some StR where it's simple someone assigned to your floor who handles room service, brining items to your room etc. Most people do not realise it's Butler service or request packing, unpacking etc.




I know the current Prive offer is a steal and it's clear why. They made a choice not to close, which I admire, but as a result they aren't operating as they usually are. I do agree your Prive agent should have notified them of your birthday and double checked with them the day prior or on arrival.

I have set my expectations accordingly for an upcoming stay. You should consider getting your TA to reach out to the hotel, after all that is their job and it seems they may have failed you twice. The GM is great and very responsive to feedback.
I had no idea they offered a butler service. Definitely an exception to the PH norms.

It sounds like they couldn't have done better for OP considering they have FD staff helping out in the Dining Room.

Last edited by Aventine; Aug 3, 20 at 8:24 am
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Old Aug 3, 20, 9:24 am
  #1393  
 
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The first time I stayed at the PH, I had an excellent butler who checked in on me repeatedly throughout my stay, followed up on requests, was my point person in dealing with the property, etc etc. This was in 2013.

I've stayed three more times and never once heard anything uttered about a butler. I was Diamond the first time, not Diamond the second time, and then Globalist the third and fourth times, so I don't think status level was the issue. I assumed the hotel had just done away with the butler program.

Last edited by steveholt; Aug 3, 20 at 9:03 pm
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Old Aug 3, 20, 6:01 pm
  #1394  
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Originally Posted by Aventine View Post
It's usually the Front end assistant Manager's job.

re: birthday

I know you sounded like you wanted to be surprised but maybe you should have had your Prive agent mention this important milestone to the property. Might have gone better with some sort of recognition and maybe an Opera side room? Front desk staff at the best of times can be aloof or non-chalant.

re: breakfast

Just appalling to see how they serve Eggs Benedict! My fear is this property coasts on location and name alone.
I've seen and had better breakfasts at Room10. An amazing, snug little cafe in Kings Cross.
re: birthday. A quick happy birthday alan at check in would have been more than plenty, anything else is not expected by me. Moving forward for us, we will communicate better with our agent rather than just hoping things will fall into place.
re: breakfast. Thank you for the Room10 suggestion, we will take a look at it.


Originally Posted by m0hamed View Post
I have always enjoyed your posts here and on AFF. Thanks for the TR.
Thank you for your kind words.
As you are a regular guest at this property, you will be treated well so don't take my one experience as something.
We would have no hesitation returning to stay at this property though.
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Old Sep 1, 20, 1:57 am
  #1395  
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Nothing compares to the Rooftop Suite

Park Hyatt Sydney

Map| 9 Reviews | 56% Recommended

Park Hyatt Sydney

7 Hickson Road The Rocks, NW AU 2000

Nothing compares to the Rooftop Suite (19 Photos)

Park Hyatt Sydney

Booking under Hyatt Privé

We have a long history with the PH SYD, pre and post reno, celebrating many moments of significance. We had always planned to book a specialty suite and given we as Australians are grounded, combined with the Stay 3, pay 2 Privé offer, we jumped at the opportunity in lieu of any First Class international travel in the near future (possibly until 2021 or 2022)

We were looking at the Cove Suite, but it seemed no bigger than a Deluze at 73sqm. We considered the Quay Suite but really wanted the large terrace of the Rooftop Suite.

The suite prices rarely flutuate, but they are slightly discounted atm, however the free night meant saving thousands of dollars. While Privé excludes Specialty Suite upgrades and the PH remains one of the few to not accept TSUs my TA Ash @SojournsOf who I met on FT (and goes to my gym) somehow managed to get the property to agree to upgrade from the Quay to Rooftop in advance saving even more thousands of dollars. He also swapped out the airport limo transfers complimentary with suites to comped valet parking.

As a result, I was extremely excited for this stay. I will, however, state that I prepared myself for a skeleton staff knowing the Covid-19 has changed the World as we know it and to lower my expectations. My priority for this stay was the Suite and the use of the terrace.

118310670_10100490823464831_399896818791

Check In

We checked in early at 11AM and were escorted from the vehicle for private in suite check in. We were taken up to Level 4 and through a Private Foyer for just the two Rooftop Suites and Sydney Suite.

118375553_10100490823499761_139755460390

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Room

The Rooftop Suite is absolutely breathtaking. With high ceilings and the terrace running the full length of living and bedroom and an increasingly large amount of outdoor space it was perfect for this special staycation.

The Terrace overlooked Circular Quay with views of the Sydney Opera House from the outdoor dining table. It also featured two sunbeds, however, the terrace receieved little sun because of the roof. The terrace doors were extremely heavy and took my entire body strength to open 

The Suite featured an expansive living room, kitchenette with Oven and Microwave as well as Wine fridge. The bathroom was stunning with full size Aesop amenities, a rainshower, large bath and the WC had a Toto Washlet.

The Suite was filled with First Nations art throughout and was the epitome of understated elegance, as a PH should be. It was an incredibly special suite, even though we have stayed in far larger ones around the World. It felt exclusive.

It's worth noting that the Cove, Quay, Opera and Harbour Suites are not on the rooftop but throughout the hotel on lower levels. This means they do not have these high ceilings and exclusive floor access.

118471869_10100490823524711_752523778854118648488_10100490823744271_271826359689

 

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118403556_10100490823629501_147798781120

Service

Ash had arranged a bottle of Dom for our arrival and a handwritten card. The GM also had a handwritten card and a bottle of Vueve delivered later!

I knew service wouldn't be flawless and other than ordering room service we didn't ask for much. When I called for housekeeping an army of five arrived within minutes.

The hotel is extremely quiet during the week, however occupancy jumps on Saturdays with New South Welshman and women doing staycations. The hotel did struggle to cope and on two occasions calls to Guest Services rang out. App requests also weren't actioned, I suspect because the hotel operator doesn't exist and front desk staff answer calls.

All staff members are multi tasking - front desk also serving breakfast, room service etc. The owner of the PH decided she would keep the hotel open and not be a designated government quaratine hotel unlike the other five stars in Sydney. If this is the price to pay for being able to stay in this iconic property at this time I was willing to acccept it.

The PH is taking all Covid-19 restrictions seriously, from requiring you to register for contact tracing to wiping down all tables, chairs even Salt and Pepper shakers in between guest use. All staff are wearing masks and sanitiser readily availabl

118309753_10100490824148461_464648316015

Dining

Breakfast was as good as I remembered, the coffee of a high standard and the service surprisngly good given the circumstances.

The room service menu, however, is limited. We didn't feel like a four course meal in The Dining Room, we've done it many times. On one night we ordered take away from our favourite Greek reataurant Alpha that has moved next door to the PH at the Quay. I was able to setup a full dinner service on the dining table. I could have asked a Butler, but decided not to.

We did order a "well done" Burger by the pool which came bleeding and the pool attendant apologised, had the entire meal (2 mains and 2 cocktails) comped and redelivered.

118518246_10100490824253251_411848841478


 

Pool

As we generally do at the PH, we spent most of our time by the pool. Even at 19 degrees the pool is shielded from the wind and in direct sunlight is warm. Sunday was 26 which was glorious.

The pool here is defintely the best in Sydney, if not Australia. We got to our sunbeds early on Sunday and glad we did as they were all occupied by 10:30AM.

Amusingly there were a number of 'influencers' in house who spent hours perfecting their selfies completely unbothered by the other guests aroun


118343678_10100490824013731_609136865930

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Overall

Overall, this was an exceptionally special stay. The Rooftop Suite was spectacular made for an incredible staycation. This will add to the many memories we have at the PH.

Service was not what we are used to, but as I said, I set my expectations accordingly. For those who are visiting the PH for the first time they may well be disappointed.

We drove past the FS and Shang and there were more people in their driveways and foyers than we saw during our entire stay. We wanted to avoid this because of Covid-19 and the entire Local Government Area of Sydney considered

The value we received with the Privé offer and special upgrade provided exceptional value. I would definitely book this Suite again, but during December or January where you could enjoy the terrace during Sydney's Summer nights.

Nothing compares to the Rooftop Suite

Would you like to write a review on the Park Hyatt Sydney?

No, thank you.
Yes
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