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Park Hyatt Sydney (Post-Reno) REVIEW - MASTER THREAD

Park Hyatt Sydney (Post-Reno) REVIEW - MASTER THREAD

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Old May 20, 17, 10:37 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: bhrubin
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I have an upcoming stay and read the entire thread. I saw some common themes, and thought it would be useful to start a wiki. Please feel free to update or correct anything. I haven't stayed here, so the information is based on the contents of the thread:

- Diamond Suite Upgrades are NOT available at this property.
- Diamond members receive a complimentary full breakfast for up to 4 guests.
- The beds are very firm platform beds. I saw a few posts where a foam pad for the top of the bed was requested.
- Docked cruise ships that may obstruct the view from the Harbour view rooms.
- The hotel is 4 stories.

The concierge desk offers a weekly tour of the Rocks on Saturday.

Link that shows when cruise ships will be docked opposite the hotel:
https://www.portauthoritynsw.com.au/...ruise-schedule

Room Types and Floorplans:
https://www.scribd.com/document/3404...t-Sydney-Rooms

Expert Review posted in Luxury Forum: http://www.flyertalk.com/hotel-revie...w-caveats-1943
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Old Oct 11, 17, 10:54 pm
  #1201  
 
Join Date: Oct 2008
Programs: AA Plat, National EE, Marriott Plat, HH Gold, SPG Plat
Posts: 399
Originally Posted by JetAway View Post
Nothing wrong with cruise ships being there-fun to watch entering/leaving port and they add to the overall activity level of the harbor. As for room & view, however, special occasions don't mean much at this hotel unless you are a known and regular customer and an "explorist" is pretty far down the food chain.
Am I better off saving my points and staying elsewhere? Like Four seasons? Or something else?
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Old Oct 12, 17, 8:16 am
  #1202  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,329
I would save my points and stay at Shangri-La Club room. I enjoyed it more than PHS, despite being Globalist with Hyatt and the S-L costing half of the PHS.

The view is arguably even better from an Opera view at the S-L because you get a great panoramic view of the bridge, bay and the Opera House.
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Old Oct 12, 17, 9:09 am
  #1203  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 3,906
Originally Posted by kar don View Post
Am I better off saving my points and staying elsewhere? Like Four seasons? Or something else?
I think so. The PHS is special in my opinion only when you get a good view room, be it harbor or opera. In your case you run a real risk of getting one of their "park view" (i.e., poor view) rooms.

If you have an American Express Platinum card, their FHR booking site can offer some great deals at several high end hotels. I believe the Shangri-La is one of them.

In the alternative, there are a number of well-located mid-range hotels if you don't require "luxury"-such as the Intercontinental and the Marriott (one of my favorites).

As others, as will as I, have noted, the PHS can be a very tight-fisted operation.
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Old Oct 12, 17, 9:33 am
  #1204  
 
Join Date: Oct 2008
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Originally Posted by JetAway View Post
I think so. The PHS is special in my opinion only when you get a good view room, be it harbor or opera. In your case you run a real risk of getting one of their "park view" (i.e., poor view) rooms.

If you have an American Express Platinum card, their FHR booking site can offer some great deals at several high end hotels. I believe the Shangri-La is one of them.

In the alternative, there are a number of well-located mid-range hotels if you don't require "luxury"-such as the Intercontinental and the Marriott (one of my favorites).

As others, as will as I, have noted, the PHS can be a very tight-fisted operation.
Definitely not opposed to paying for an upgrade, but not if it is unreasonable... do you know what an upgrade to a decent room would cost and if it could be arranged ahead of time?
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Old Oct 12, 17, 10:14 am
  #1205  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 3,906
Originally Posted by kar don View Post
Definitely not opposed to paying for an upgrade, but not if it is unreasonable... do you know what an upgrade to a decent room would cost and if it could be arranged ahead of time?
Cost will vary, if available at all. You might try booking a room with points and then contact the hotel about an upgrade and cost. If you don't like their offer, cancel and re-deposit the points. Be sure to note the hotel's cancellation deadline if you do this.
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Old Oct 21, 17, 2:49 am
  #1206  
 
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 2,646
Best alternatives?

Although I've sometimes seen the City Harbour King available for P&C, it is now showing the Park King for our dates, which I'm not willing to take a chance on, especially since I will be dropping down to Explorist by that time.

Sine the other rates are well above our budget (about A$500-600), and since the more I look at the HR the less I'm interested in it, I would love to hear some advice on alternatives.

Right now I'm thinking of going with Virtuoso, mostly considering the IC, followed by the Shangri-La.
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Old Oct 21, 17, 4:34 am
  #1207  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,329
Originally Posted by OsakaWino View Post
Although I've sometimes seen the City Harbour King available for P&C, it is now showing the Park King for our dates, which I'm not willing to take a chance on, especially since I will be dropping down to Explorist by that time.

Sine the other rates are well above our budget (about A$500-600), and since the more I look at the HR the less I'm interested in it, I would love to hear some advice on alternatives.

Right now I'm thinking of going with Virtuoso, mostly considering the IC, followed by the Shangri-La.
I would recommend the S-L. Recently renovated hard product with good service and great views of the harbour (in the right type of room).
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Old Oct 21, 17, 5:40 am
  #1208  
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Join Date: Aug 2009
Location: SYD
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I hate the Shangri La and the FS has been soft refresh but the lobby and other common areas are plain.

The IC club lounge experience is exemplary.
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Old Oct 21, 17, 6:03 am
  #1209  
 
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 2,646
Originally Posted by m0hamed View Post
I hate the Shangri La and the FS has been soft refresh but the lobby and other common areas are plain.

The IC club lounge experience is exemplary.
We could live with plain at the FS, but as I've been searching around FT to more information, I came across your "flies on the food" and other comments, so I left it off our short list.

I'm glad to hear something nice about the IC, we can get a 70 m2 suite (mainly so as to get a walk-in shower rather than a bath/shower combo) for A$515, and the Virtuoso benefit is lounge access.

Do you mind my asking why you dislike the S-L. It is more expensive than the IC, and the Virtuoso benefit is not as good, but as Stargold says, the hard product is a lot newer than the IC and the view may be better.

I certainly would have liked to stay at the PH, but I really cannot justify that high a rate. We stayed there twice back in 2001, before the renovation of course, but the rates was A$300/night, including breakfast!
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Old Oct 21, 17, 10:28 pm
  #1210  
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FS IMO is meh Id go IC.






Originally Posted by m0hamed View Post
I hate the Shangri La and the FS has been soft refresh but the lobby and other common areas are plain.

The IC club lounge experience is exemplary.
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Old Oct 22, 17, 2:03 pm
  #1211  
 
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 331
We gifted our son and his new bride two nights GOH stay this past weekend.
We were nervous about what type of room they would receive since the hotel was full but I needn't have worried.
They got an Opera House view from room 129 and were treated very well.....champagne etc there when they arrived.
LOVE this hotel.
We all gathered yesterday to celebrate in the bar and had the best Bloody Mary's (extra spicy)
Always find the staff helpful , available and unobtrusive.
Our favourite hotel !!!
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Old Oct 24, 17, 11:10 am
  #1212  
 
Join Date: Oct 2008
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Does anyone have a good email contact for this hotel?
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Old Nov 11, 17, 10:29 pm
  #1213  
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Our best stay to date

Park Hyatt Sydney

Map| 7 Reviews | 100% Recommended

Park Hyatt Sydney

7 Hickson Road The Rocks, NW AU 2000

Our best stay to date (8 Photos)

Park Hyatt Sydney

I booked one night on c+p for 15,000 + AUD $400 for my partner's birthday. I emailed in advance to book dinner in the dining room for 7PM.

Check In

We checked in right at 3PM and were upgraded from the Park King (the hotel used to offer reservations on c+p and points into City/Harbour Kings) to a City/Harbour King.

I had been watching inventory all day and every now and then an Opera King would be available but would disappear just as quickly.

I politely asked if there were any Opera rooms available and the agent did check and said they were all sold out. She mentioned that the duty manager would escort us to the room but he might be a few moments. Typically, we are escorted to our room but after waiting around 5 mins I let her know that we could find it ourself.

Upon arrival we found a handwritten note to the GM correctly addressed to us as Mr and Mr. After countless stays around the World it never ceases to amaze me how many hotels write 'Mr and Mrs' despite me adding my husband's name to the reservation.

 

Room

Curiously, the room was bigger than the Opera King we had on our last stay. For some reason on this occasion I was wowed by the room finishes. They are elegant and refined.

We had a view of the Overseas Passenger Terminal and the CBD, but on the balcony you could see 3/4 of the Sydney Opera House.

 

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Service

Being a milestone birthday I had emailed the GM in advance (we have met previously) and asked some assistance in marking my partner's birthday.

I asked for the best table for dinner and asked the Concierge Robby some creative ways to deliver his gift.

I was very impressed that they arrange to collect the gift from my car which was valet parked and deliver it with a bottle of Vueve and a cake to mark the occasion. The moment could not have been more special.

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Dining

We dined in The Dining Room and the food was outstanding. We had considere the Degustation or 'Feed Meed' menu with matching wines but there were too many crustacea dishes that my partner is allergic to.

We chose the Burrata which we loved on our last stay, the Angus steak which at $120 for two isn't cheap but well worth the price and finished with the Pavlova and Sorbets.

The waitress was delightful and accidentally ordered the wrong dessert so we ended up with three in total plus another birthday cake. The cocktails were very, very good and the service impeccable given the restaurant was full.

After we finished dinner the front desk agent that checked us in ran up to us to say that we have been waiting to deliver us our birthday amenity and would we mind it being delivered so late. We said no and they delivered another bottle of Vueve and another cake! Curiously this happened when we last stayed on my birthday as well!

The only negative was the hotel has done away with tableclothes for 'environmental puposes,' but the reality is that the wooden tables get covered in water residue from cold drinks meaning it ends up on your sleeves and will no doubt rot the wood eventually.

At breakfast we were immediately seated to a window table.

We ordered two servings of the Eggs Benedict and Buttermilk Pancakes for breakfast and were served with a $0 bill. The coffee was the best I have ever had in any hotel stay.

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Location

As everyone knows the location could not be better in Sydney. You pay for the view and the PHS remains the best hotel Sydney has to offer.

Rooftop pool

We spent Sunday lazing by the rooftop pool which was delightul. The staff serve fruit skewers and cold towels to guests and we ordered a number of mocktails. I presume because of the occasion and my status as a VIP2 at the property we were served an equal amount of free mocktails as what we paid for.

The poolboy did offer us a bottle of Champagne but we declined.

Overall

Overall, I was very impressed with this stay and for the first time made me feel like the PHS is a true luxury hotel.

Everyone greeted us by name, wished my husband a happy birthday and the Concierge really made his birthday special.

Our best stay to date

Would you like to write a review on the Park Hyatt Sydney?

No, thank you.
Yes
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Old Nov 12, 17, 12:09 am
  #1214  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,329
Sounds like you had a really great time. Hopefully they can do this more consistently, even when not celebrating a milestone birthday!

I found that the size of the room varies depending on which part of the building it is at. At the City View side, where the building is on a straight line, the walls are parallel.

On the Opera side, where the hotel has curves, the room walls will either diverge as you go towards the terrace, or converge together, depending on whether it is the convex or concave part of the curve.

I had a room on the concave part of the curve (i.e. walls converging as you go towards the terrace) and found that it felt pretty small and quite dark. I would guess that you had the same last time.

I don't have the floor plan to hand, but I would imagine that the width of the room at the corridor is the same, so a City view room with parallel walls will feel noticeably larger than the Opera view that I had (as your photos also suggest).
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Old Nov 12, 17, 6:54 am
  #1215  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 3,906
I wonder if guests lacking the "status" of VIP2 (whatever that is) would receive the same level of service? It appears that VIP2 still didn't qualify for an Opera view room, however.
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