JetAway

Hyatt won't punish them. Most likely employees will be admonished to be more discreet.

pricesquire

Bingo!! (I always laugh a bit when FlyerTalkers actually think Hyatt/etc 'care' about this main issue.)

m0hamed

You're welcome to your opinions but as someone who once worked at the property I have insight into how Hyatt influences the property and the impact such a complaint to someone so senior would have.

Remember that properties have a contract with Hyatt they will be held to account on.

Even the post stay surveys carry prescribed actions and consequences based on the metrics.

JetAway

This "iconic" property has a history of ignoring key parts of the HGP program. When was the last time (if ever) a Diamond was assigned the "best available, non-suite" room on an award stay? And, of course, DSUs (a major Diamond benefit) can't be used here. What's left-a free breakfast?

pricesquire

I don't disagree. That said, I do believe Hyatt cares the least about Diamond protocol.

There are a million in one issues that come 'before' the issues that are touched on in this forum.

And yes, I have a good friend who works there and I had dinner with staff a few weeks back.

For what it's worth, the VIEW is the only thing going for this property. Otherwise, I'm not a huge fan. Give me The Langham 10 out of 10 times, view or not.

Frindle

I'm pretty sure that the conversation is going to be "we should never discuss out loud the amount a guest paid for their hotel room, whether it's points or money."

Aventine

There's always s......ing going on. They won't be punished but just told to be more discreet.

emofeng

Hi all,

I will be in Sydney for 4 nights in June with the girlfriend. I have heard and seen a lot of good reviews for the PHS. Having recently status matched to Hyatt Diamond, I was thinking of staying at PHS.

Regular room rates are roughly $700 a night(which is way more than I can afford...mid 20s with not much in the bank!). I thought about using cash and points. The 15k points + $300 a night is a lot on the cash perspective. I was curious why a cat. 6 needs only $150 cash where a cat. 7 property needs $300 =[.

Anyways. I think I have a couple options only.
C+P: 15k points + $300 a night. I'm Hyatt Diamond so that'll earn my some Hyatt points back?
Chase Hyatt CC: We both apply for the credit card and obtain 2 nights each. We will burn our 4 nights voucher at PHS. Are there any restrictions with the vouchers? blackout dates?
Buying Points: Is this worth it even with the 30% bonus that just ended last night...

Hopefully they treat Diamond members like VIPs and offer me something nice? Just want to make it as amazing as possible with the girl while we are there.

Thanks for the feedback FTers.

craigthemif

Two credit cards is the way forward. I'm not an expert but I think the free nights can be used any time there is standard room availability (i.e. whatever you could spend points on).

You could also try to find Best Rate Guarantee claims and get an extra 20% off any lower rate found. No DSU suites here though so there's less incentive to look for a paid rate...

austin_modern

You're probably confusing diamond treatment with courtesy card treatment - very rarely will you (as a diamond) be treated like a VIP at aspirational properties unless you are in fact a VIP.

Good luck.

JetAway

Don't expect too much. This hotel has semi-opted out of HGP. No Diamond suite upgrades, no best available room on award stays, etc. But fairly good breakfast is included.

sam_goh

We went in June on award stays and did get upgraded to Opera House Deluxe rooms. Think they treated us really well.

emofeng

Nice. A view of the Opera House would be nice!

emofeng

I'll definitely be looking forward to breakfast...seems like that's the only nice perk from PHS as a Diamond?

JetAway

You're fortunate. And June is not the cruise/tourist season so maybe the OP will have similar luck.