Park Hyatt Bangkok REVIEW - MASTER THREAD
#751
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,820
If true then I fully agree that it shows a repeated pattern that should be frowned upon, rather than someone being grumpier than normal on a particular day and complaining too much about a minor issue.
#752
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,071
I thought it was a bit harsh as well.
But there have been a couple of similar posts by TPG authors over the past year or so, where they bragged about getting comps at other Thai resorts (RC Samui and Naka Island) based on minor complaints. I suspect Sweatman is concerned TPG is encouraging poor behavior by TPG readers. And it is true the Thais are particularly susceptible to such bullying, which really ought to be discouraged.
But there have been a couple of similar posts by TPG authors over the past year or so, where they bragged about getting comps at other Thai resorts (RC Samui and Naka Island) based on minor complaints. I suspect Sweatman is concerned TPG is encouraging poor behavior by TPG readers. And it is true the Thais are particularly susceptible to such bullying, which really ought to be discouraged.
https://thepointsguy.com/2018/01/hot...amui-thailand/
https://thepointsguy.com/2018/01/the...uket-thailand/
We don't know if a theme/pattern is merging here as some of his complaints are legit. IMO, 5-star properties should have consistency in the soft product, solid hard product, and attention to details. At times, we do need "a junk yard dog" kind of a guest to set these shameless properties straight. Housekeeping time issue aside, if you don't complain, how would management get your feedback? And, how the situation get rectified? Especially if you are paying an arm and leg for your stay!
Just my thoughts @:-)
#753
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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The same author did both above mentioned reviews:
https://thepointsguy.com/2018/01/hot...amui-thailand/
https://thepointsguy.com/2018/01/the...uket-thailand/
We don't know if a theme/pattern is merging here as some of his complaints are legit. IMO, 5-star properties should have consistency in the soft product, solid hard product, and attention to details. At times, we do need "a junk yard dog" kind of a guest to set these shameless properties straight. Housekeeping time issue aside, if you don't complain, how would management get your feedback? And, how the situation get rectified? Especially if you are paying an arm and leg for your stay!
Just my thoughts @:-)
https://thepointsguy.com/2018/01/hot...amui-thailand/
https://thepointsguy.com/2018/01/the...uket-thailand/
We don't know if a theme/pattern is merging here as some of his complaints are legit. IMO, 5-star properties should have consistency in the soft product, solid hard product, and attention to details. At times, we do need "a junk yard dog" kind of a guest to set these shameless properties straight. Housekeeping time issue aside, if you don't complain, how would management get your feedback? And, how the situation get rectified? Especially if you are paying an arm and leg for your stay!
Just my thoughts @:-)
#754
Suspended
Join Date: Nov 1999
Posts: 24,153
I've certainly complained when I felt there was a major service fail, and have received meaningful comp in a few instances. For less serious service fails, I might mention them on a post-stay survey or drop a star on the TA review. To me, the stuff he's complained about falls in the "less serious" category. I certainly would not be demanding to see a manager because they didn't make up my room when I wanted. And I recalling feeling the Naka Island stunt (parlaying a 15 minute delay into a Villa upgrade) was particularly egregious when I first read that review.
#755
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,071
I've certainly complained when I felt there was a major service fail, and have received meaningful comp in a few instances. For less serious service fails, I might mention them on a post-stay survey or drop a star on the TA review. To me, the stuff he's complained about falls in the "less serious" category. I certainly would not be demanding to see a manager because they didn't make up my room when I wanted. And I recalling feeling the Naka Island stunt (parlaying a 15 minute delay into a Villa upgrade) was particularly egregious when I first read that review.
#756
Join Date: Sep 2010
Location: YOW-YYZ-TPE
Programs: AC75, TD AeroInfiniteP, AmexBizPLAT, SPG-G HyattGlobby
Posts: 381
Recall one morning I had the DnD light turned on, and the DnD tag hanging from the door know after a really early morning breakfast . I awoke a couple of hours later from my post breakfast coma (unlike the TPG review, actually I felt the fruit selection was very decent in the Embassy Restaurant buffet as a GLOB benefit), and housekeeping had passed by, and hung the "contact us if you wish to refresh your room" tag.
As soon as I removed my tag, and turned the DnD light off, they called to see if we wanted housekeeping service. Coincidence or proactive after seeing my sign turned off, who knows, but colour me impressed.
My overall experience was not perfect professional like the PH HND, or over the top proactive like at the PH DXB, but I find the Thai hospitality amazing overall. But I agree with an above poster mentioning the Thai hospitality are very susceptible to being bullied by the wrong type of clientele.
In my younger travel days in decades past, my ignorance, compelled me to "make a molehill out of nothing" strictly for some kind of remuneration big or small. Not proud of my behavior then,but thankfully it was more whiny than boorish. I was such a mea culpa douche.
There, I am not above reproach . Bottomline for me, great location, great people (Ms. Nina) service can be improved sure, but the people, them remembering me as a return client, and my corporate rate or C&P price will see me there again in spring for the 3rd straight year.
As soon as I removed my tag, and turned the DnD light off, they called to see if we wanted housekeeping service. Coincidence or proactive after seeing my sign turned off, who knows, but colour me impressed.
My overall experience was not perfect professional like the PH HND, or over the top proactive like at the PH DXB, but I find the Thai hospitality amazing overall. But I agree with an above poster mentioning the Thai hospitality are very susceptible to being bullied by the wrong type of clientele.
In my younger travel days in decades past, my ignorance, compelled me to "make a molehill out of nothing" strictly for some kind of remuneration big or small. Not proud of my behavior then,but thankfully it was more whiny than boorish. I was such a mea culpa douche.
There, I am not above reproach . Bottomline for me, great location, great people (Ms. Nina) service can be improved sure, but the people, them remembering me as a return client, and my corporate rate or C&P price will see me there again in spring for the 3rd straight year.
#757
#758
Suspended
Join Date: Nov 1999
Posts: 24,153
Recall one morning I had the DnD light turned on, and the DnD tag hanging from the door know after a really early morning breakfast . I awoke a couple of hours later from my post breakfast coma (unlike the TPG review, actually I felt the fruit selection was very decent in the Embassy Restaurant buffet as a GLOB benefit), and housekeeping had passed by, and hung the "contact us if you wish to refresh your room" tag.
As soon as I removed my tag, and turned the DnD light off, they called to see if we wanted housekeeping service. Coincidence or proactive after seeing my sign turned off, who knows, but colour me impressed.
My overall experience was not perfect professional like the PH HND, or over the top proactive like at the PH DXB, but I find the Thai hospitality amazing overall. But I agree with an above poster mentioning the Thai hospitality are very susceptible to being bullied by the wrong type of clientele.
In my younger travel days in decades past, my ignorance, compelled me to "make a molehill out of nothing" strictly for some kind of remuneration big or small. Not proud of my behavior then,but thankfully it was more whiny than boorish. I was such a mea culpa douche.
There, I am not above reproach . Bottomline for me, great location, great people (Ms. Nina) service can be improved sure, but the people, them remembering me as a return client, and my corporate rate or C&P price will see me there again in spring for the 3rd straight year.
As soon as I removed my tag, and turned the DnD light off, they called to see if we wanted housekeeping service. Coincidence or proactive after seeing my sign turned off, who knows, but colour me impressed.
My overall experience was not perfect professional like the PH HND, or over the top proactive like at the PH DXB, but I find the Thai hospitality amazing overall. But I agree with an above poster mentioning the Thai hospitality are very susceptible to being bullied by the wrong type of clientele.
In my younger travel days in decades past, my ignorance, compelled me to "make a molehill out of nothing" strictly for some kind of remuneration big or small. Not proud of my behavior then,but thankfully it was more whiny than boorish. I was such a mea culpa douche.
There, I am not above reproach . Bottomline for me, great location, great people (Ms. Nina) service can be improved sure, but the people, them remembering me as a return client, and my corporate rate or C&P price will see me there again in spring for the 3rd straight year.
On some sites the game is to outdo the others and claim King of the Hill all alone, cant help but think if they were the GM or owner that they would give complainers an ear full and send them away empty handed and telling them to please dont return
#759
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Join Date: Apr 2013
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#761
Odd stay here
Great check in - upgrade to exec suite. Great service at the happy hour. Good pool service. Fine food and okay prices.
Last night at property found a few roaches. Told front desk upon returning to room found a few more. Odd for 21st floor. Freaked the girlfriend out and turned us off to what would have been a great stay.
Great check in - upgrade to exec suite. Great service at the happy hour. Good pool service. Fine food and okay prices.
Last night at property found a few roaches. Told front desk upon returning to room found a few more. Odd for 21st floor. Freaked the girlfriend out and turned us off to what would have been a great stay.
#762
Odd stay here
Great check in - upgrade to exec suite. Great service at the happy hour. Good pool service. Fine food and okay prices.
Last night at property found a few roaches. Told front desk upon returning to room found a few more. Odd for 21st floor. Freaked the girlfriend out and turned us off to what would have been a great stay.
Great check in - upgrade to exec suite. Great service at the happy hour. Good pool service. Fine food and okay prices.
Last night at property found a few roaches. Told front desk upon returning to room found a few more. Odd for 21st floor. Freaked the girlfriend out and turned us off to what would have been a great stay.
#763
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Join Date: Apr 2013
Location: PHX
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Roaches in the room??? That is a major fail by the property. What was their response?
Post that on TA and I bet you get some action.
Post that on TA and I bet you get some action.
#764
Join Date: Feb 2011
Posts: 849