Park Hyatt Bangkok REVIEW - MASTER THREAD
Oct 4, 2017, 8:53 am
#616
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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That is not what has been reported. There are numerous reports that the full menu includes items such as pancakes and waffles which are not on the limited menu which is given to Globalists.
Oct 4, 2017, 8:59 pm
#617
Join Date: Jun 2003
Posts: 1,949
The hotel website posts the breakfast menu for the Embassy Room as this: https://bangkok.park.hyatt.com/conte...August2017.pdf.
Is this what Globalists have been getting?
Is this what Globalists have been getting?
Oct 4, 2017, 9:31 pm
#618
Join Date: Mar 2006
Location: PH
Programs: CX DM, PR PE, IHG Dia Amb, Hyatt Globalist, HHonors Diamond, Marriott Platinum
Posts: 383
The hotel website posts the breakfast menu for the Embassy Room as this: https://bangkok.park.hyatt.com/conte...August2017.pdf.
Is this what Globalists have been getting?
Is this what Globalists have been getting?
Oct 5, 2017, 1:47 am
#619
Join Date: Feb 2008
Posts: 13
Here's the menu from the breakfast from our September stay. Looked like everyone received one page menu and it had pancakes, waffle, etc. Buffet had decent selection of hoot food like fried rice/noodle, dim sum, soup, etc as well. Hope this helps!
Oct 5, 2017, 2:39 am
#620
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
That seems to be the controversy here..... that Globs get the one page menu with a limited selection of the main menu.
Even with the normal menu they can still claim you only get a choice of one a la carte item in addition to the buffet. But it all seems rather silly and petty for a property that has so much pretensions in a market where service should be the first priority. That they continue this practice makes them untrustworthy as well after first denying the practice and then claiming to have abolished the single page menu.
Even with the normal menu they can still claim you only get a choice of one a la carte item in addition to the buffet. But it all seems rather silly and petty for a property that has so much pretensions in a market where service should be the first priority. That they continue this practice makes them untrustworthy as well after first denying the practice and then claiming to have abolished the single page menu.
Nov 30, 2017, 1:01 am
#621
Join Date: Mar 2010
Location: Australia
Posts: 77
Breakfast
I just had a one day stay at the hotel. Regarding limited breakfast for globalist, I think it is a communication issue. I saw both the menus today and the larger menu simply had items listed from the buffet, which are available to everyone anyway. there wasn’t any fundemental difference between the two.
Dec 21, 2017, 8:42 pm
#622
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
I'm currently staying in this hotel despite the poor reviews because I have more time than expected in Bangkok and because I feel a performing Park Hyatt better meets my needs than any other comparable luxury hotel brand, from the Four Seasons to the St Regis or a Langham. It's important to have no regrets in life, but this is not a good hotel, nor do I expect it is possible for it to ever become one. It does not fit in the Park Hyatt portfolio and I'd personally like to see it de-branded.
Park Hyatts in my experience stand out for three reasons: a modern, appealing design, high quality throughout and most of all excellent personalized service. This hotel fails strongly along at least two of the dimensions and doesn't do too great along the third:
Design: The hotel does more or less look like a Park Hyatt. It has neither the timeless elegance of Tokyo, nor the modernity of Beijing, but it does look Park Hyatt-ish, even if most of the public areas look rather generic and poorly conceived. People have complained about the room size which I understand - I'm in a Deluxe Room of about 40sqm, but it has the bathroom, powder room, extended shower, walk-in closet of a much larger room. The "core" bedroom itself is probably only about 16sqm which is a bit on the cozy side for a luxury hotel. I had even worse in a corner room in the St Regis San Francisco recently, but size is not a strong point here.
Quality: Everything in the hotel feels a bit cheap compared to what you normally expect in a Park Hyatt. There are already splotches on the chair, marks on the carpet and scuff marks on all the furniture. It looks a bit as if someone has bought furniture designed for homes rather than hotel use. The fridge is so loud I had to unplug it. Air conditioning does not seem to be centrally controlled, but it is only just comfortable at the lowest setting of 19 degrees, despite it only being 22 outside. I wanted to spend a lot of time by the pool, but according to the pool attendant it is unheated meaning it is going to be unusable a minimum 3-4 months a year (It's currently 18 degrees - well below the minimum 21 degrees for human health and 28 degrees for comfort). As others have reported the lobby sometimes smells of sewage, and arriving at the hotel last night our taxi had to carefully navigate past a pile of garbage bags which were partially blocking the route into the hotel.
Service: There is no evidence of the distinctive Park Hyatt service levels and plenty of evidence of very poor management. Check-in was described by my girlfriend as "weird" and felt rather off. I asked whether I could perhaps have a 1pm late check-out a couple of days later and was immediately told that that would be absolutely impossible - Sometimes it's impossible, but this was really badly communicated and I am pretty confident was just out of laziness rather than need. There are also really weird signs that things aren't ok: when the pool attendant took my hotel number he wrote it in pen on his hand to remember, and when housekeeping left a "we missed you" note on the door, they'd reused a note from the day before, simply crossing out the room number and details and writing over the top. Like, ...?
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
Park Hyatts in my experience stand out for three reasons: a modern, appealing design, high quality throughout and most of all excellent personalized service. This hotel fails strongly along at least two of the dimensions and doesn't do too great along the third:
Design: The hotel does more or less look like a Park Hyatt. It has neither the timeless elegance of Tokyo, nor the modernity of Beijing, but it does look Park Hyatt-ish, even if most of the public areas look rather generic and poorly conceived. People have complained about the room size which I understand - I'm in a Deluxe Room of about 40sqm, but it has the bathroom, powder room, extended shower, walk-in closet of a much larger room. The "core" bedroom itself is probably only about 16sqm which is a bit on the cozy side for a luxury hotel. I had even worse in a corner room in the St Regis San Francisco recently, but size is not a strong point here.
Quality: Everything in the hotel feels a bit cheap compared to what you normally expect in a Park Hyatt. There are already splotches on the chair, marks on the carpet and scuff marks on all the furniture. It looks a bit as if someone has bought furniture designed for homes rather than hotel use. The fridge is so loud I had to unplug it. Air conditioning does not seem to be centrally controlled, but it is only just comfortable at the lowest setting of 19 degrees, despite it only being 22 outside. I wanted to spend a lot of time by the pool, but according to the pool attendant it is unheated meaning it is going to be unusable a minimum 3-4 months a year (It's currently 18 degrees - well below the minimum 21 degrees for human health and 28 degrees for comfort). As others have reported the lobby sometimes smells of sewage, and arriving at the hotel last night our taxi had to carefully navigate past a pile of garbage bags which were partially blocking the route into the hotel.
Service: There is no evidence of the distinctive Park Hyatt service levels and plenty of evidence of very poor management. Check-in was described by my girlfriend as "weird" and felt rather off. I asked whether I could perhaps have a 1pm late check-out a couple of days later and was immediately told that that would be absolutely impossible - Sometimes it's impossible, but this was really badly communicated and I am pretty confident was just out of laziness rather than need. There are also really weird signs that things aren't ok: when the pool attendant took my hotel number he wrote it in pen on his hand to remember, and when housekeeping left a "we missed you" note on the door, they'd reused a note from the day before, simply crossing out the room number and details and writing over the top. Like, ...?
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
Dec 21, 2017, 9:20 pm
#623
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
The room rates here continue to drop. Initially a minimum of 10,000 THB now regularly available for 7500 THB (or even less).
Dec 21, 2017, 10:41 pm
#624
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,522
I'm currently staying in this hotel despite the poor reviews because I have more time than expected in Bangkok and because I feel a performing Park Hyatt better meets my needs than any other comparable luxury hotel brand, from the Four Seasons to the St Regis or a Langham. It's important to have no regrets in life, but this is not a good hotel, nor do I expect it is possible for it to ever become one. It does not fit in the Park Hyatt portfolio and I'd personally like to see it de-branded.
Park Hyatts in my experience stand out for three reasons: a modern, appealing design, high quality throughout and most of all excellent personalized service. This hotel fails strongly along at least two of the dimensions and doesn't do too great along the third:
Design: The hotel does more or less look like a Park Hyatt. It has neither the timeless elegance of Tokyo, nor the modernity of Beijing, but it does look Park Hyatt-ish, even if most of the public areas look rather generic and poorly conceived. People have complained about the room size which I understand - I'm in a Deluxe Room of about 40sqm, but it has the bathroom, powder room, extended shower, walk-in closet of a much larger room. The "core" bedroom itself is probably only about 16sqm which is a bit on the cozy side for a luxury hotel. I had even worse in a corner room in the St Regis San Francisco recently, but size is not a strong point here.
Quality: Everything in the hotel feels a bit cheap compared to what you normally expect in a Park Hyatt. There are already splotches on the chair, marks on the carpet and scuff marks on all the furniture. It looks a bit as if someone has bought furniture designed for homes rather than hotel use. The fridge is so loud I had to unplug it. Air conditioning does not seem to be centrally controlled, but it is only just comfortable at the lowest setting of 19 degrees, despite it only being 22 outside. I wanted to spend a lot of time by the pool, but according to the pool attendant it is unheated meaning it is going to be unusable a minimum 3-4 months a year (It's currently 18 degrees - well below the minimum 21 degrees for human health and 28 degrees for comfort). As others have reported the lobby sometimes smells of sewage, and arriving at the hotel last night our taxi had to carefully navigate past a pile of garbage bags which were partially blocking the route into the hotel.
Service: There is no evidence of the distinctive Park Hyatt service levels and plenty of evidence of very poor management. Check-in was described by my girlfriend as "weird" and felt rather off. I asked whether I could perhaps have a 1pm late check-out a couple of days later and was immediately told that that would be absolutely impossible - Sometimes it's impossible, but this was really badly communicated and I am pretty confident was just out of laziness rather than need. There are also really weird signs that things aren't ok: when the pool attendant took my hotel number he wrote it in pen on his hand to remember, and when housekeeping left a "we missed you" note on the door, they'd reused a note from the day before, simply crossing out the room number and details and writing over the top. Like, ...?
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
Park Hyatts in my experience stand out for three reasons: a modern, appealing design, high quality throughout and most of all excellent personalized service. This hotel fails strongly along at least two of the dimensions and doesn't do too great along the third:
Design: The hotel does more or less look like a Park Hyatt. It has neither the timeless elegance of Tokyo, nor the modernity of Beijing, but it does look Park Hyatt-ish, even if most of the public areas look rather generic and poorly conceived. People have complained about the room size which I understand - I'm in a Deluxe Room of about 40sqm, but it has the bathroom, powder room, extended shower, walk-in closet of a much larger room. The "core" bedroom itself is probably only about 16sqm which is a bit on the cozy side for a luxury hotel. I had even worse in a corner room in the St Regis San Francisco recently, but size is not a strong point here.
Quality: Everything in the hotel feels a bit cheap compared to what you normally expect in a Park Hyatt. There are already splotches on the chair, marks on the carpet and scuff marks on all the furniture. It looks a bit as if someone has bought furniture designed for homes rather than hotel use. The fridge is so loud I had to unplug it. Air conditioning does not seem to be centrally controlled, but it is only just comfortable at the lowest setting of 19 degrees, despite it only being 22 outside. I wanted to spend a lot of time by the pool, but according to the pool attendant it is unheated meaning it is going to be unusable a minimum 3-4 months a year (It's currently 18 degrees - well below the minimum 21 degrees for human health and 28 degrees for comfort). As others have reported the lobby sometimes smells of sewage, and arriving at the hotel last night our taxi had to carefully navigate past a pile of garbage bags which were partially blocking the route into the hotel.
Service: There is no evidence of the distinctive Park Hyatt service levels and plenty of evidence of very poor management. Check-in was described by my girlfriend as "weird" and felt rather off. I asked whether I could perhaps have a 1pm late check-out a couple of days later and was immediately told that that would be absolutely impossible - Sometimes it's impossible, but this was really badly communicated and I am pretty confident was just out of laziness rather than need. There are also really weird signs that things aren't ok: when the pool attendant took my hotel number he wrote it in pen on his hand to remember, and when housekeeping left a "we missed you" note on the door, they'd reused a note from the day before, simply crossing out the room number and details and writing over the top. Like, ...?
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
Dec 22, 2017, 6:31 am
#625
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
I'm currently staying in this hotel despite the poor reviews because I have more time than expected in Bangkok and because I feel a performing Park Hyatt better meets my needs than any other comparable luxury hotel brand, from the Four Seasons to the St Regis or a Langham. It's important to have no regrets in life, but this is not a good hotel, nor do I expect it is possible for it to ever become one. It does not fit in the Park Hyatt portfolio and I'd personally like to see it de-branded.
Park Hyatts in my experience stand out for three reasons: a modern, appealing design, high quality throughout and most of all excellent personalized service. This hotel fails strongly along at least two of the dimensions and doesn't do too great along the third:
Design: The hotel does more or less look like a Park Hyatt. It has neither the timeless elegance of Tokyo, nor the modernity of Beijing, but it does look Park Hyatt-ish, even if most of the public areas look rather generic and poorly conceived. People have complained about the room size which I understand - I'm in a Deluxe Room of about 40sqm, but it has the bathroom, powder room, extended shower, walk-in closet of a much larger room. The "core" bedroom itself is probably only about 16sqm which is a bit on the cozy side for a luxury hotel. I had even worse in a corner room in the St Regis San Francisco recently, but size is not a strong point here.
Quality: Everything in the hotel feels a bit cheap compared to what you normally expect in a Park Hyatt. There are already splotches on the chair, marks on the carpet and scuff marks on all the furniture. It looks a bit as if someone has bought furniture designed for homes rather than hotel use. The fridge is so loud I had to unplug it. Air conditioning does not seem to be centrally controlled, but it is only just comfortable at the lowest setting of 19 degrees, despite it only being 22 outside. I wanted to spend a lot of time by the pool, but according to the pool attendant it is unheated meaning it is going to be unusable a minimum 3-4 months a year (It's currently 18 degrees - well below the minimum 21 degrees for human health and 28 degrees for comfort). As others have reported the lobby sometimes smells of sewage, and arriving at the hotel last night our taxi had to carefully navigate past a pile of garbage bags which were partially blocking the route into the hotel.
Service: There is no evidence of the distinctive Park Hyatt service levels and plenty of evidence of very poor management. Check-in was described by my girlfriend as "weird" and felt rather off. I asked whether I could perhaps have a 1pm late check-out a couple of days later and was immediately told that that would be absolutely impossible - Sometimes it's impossible, but this was really badly communicated and I am pretty confident was just out of laziness rather than need. There are also really weird signs that things aren't ok: when the pool attendant took my hotel number he wrote it in pen on his hand to remember, and when housekeeping left a "we missed you" note on the door, they'd reused a note from the day before, simply crossing out the room number and details and writing over the top. Like, ...?
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
Park Hyatts in my experience stand out for three reasons: a modern, appealing design, high quality throughout and most of all excellent personalized service. This hotel fails strongly along at least two of the dimensions and doesn't do too great along the third:
Design: The hotel does more or less look like a Park Hyatt. It has neither the timeless elegance of Tokyo, nor the modernity of Beijing, but it does look Park Hyatt-ish, even if most of the public areas look rather generic and poorly conceived. People have complained about the room size which I understand - I'm in a Deluxe Room of about 40sqm, but it has the bathroom, powder room, extended shower, walk-in closet of a much larger room. The "core" bedroom itself is probably only about 16sqm which is a bit on the cozy side for a luxury hotel. I had even worse in a corner room in the St Regis San Francisco recently, but size is not a strong point here.
Quality: Everything in the hotel feels a bit cheap compared to what you normally expect in a Park Hyatt. There are already splotches on the chair, marks on the carpet and scuff marks on all the furniture. It looks a bit as if someone has bought furniture designed for homes rather than hotel use. The fridge is so loud I had to unplug it. Air conditioning does not seem to be centrally controlled, but it is only just comfortable at the lowest setting of 19 degrees, despite it only being 22 outside. I wanted to spend a lot of time by the pool, but according to the pool attendant it is unheated meaning it is going to be unusable a minimum 3-4 months a year (It's currently 18 degrees - well below the minimum 21 degrees for human health and 28 degrees for comfort). As others have reported the lobby sometimes smells of sewage, and arriving at the hotel last night our taxi had to carefully navigate past a pile of garbage bags which were partially blocking the route into the hotel.
Service: There is no evidence of the distinctive Park Hyatt service levels and plenty of evidence of very poor management. Check-in was described by my girlfriend as "weird" and felt rather off. I asked whether I could perhaps have a 1pm late check-out a couple of days later and was immediately told that that would be absolutely impossible - Sometimes it's impossible, but this was really badly communicated and I am pretty confident was just out of laziness rather than need. There are also really weird signs that things aren't ok: when the pool attendant took my hotel number he wrote it in pen on his hand to remember, and when housekeeping left a "we missed you" note on the door, they'd reused a note from the day before, simply crossing out the room number and details and writing over the top. Like, ...?
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
That isn't an unreasonable request at all. A measly hour past normal checkout.
Dec 28, 2017, 9:07 am
#626
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
I would probably not visit this hotel again even if it was 3,000Bht a night, but at 8,500 for a base room it is utterly unjustifiable. I'd arrived here from a balcony room at the flawless Peninsula which I found for 6,500Baht (best value in the city?) and a Deluxe Room at the lovable SGS which was only 5,000. Customers seem to be almost exclusively Chinese so perhaps they are paying lower rates and culturally have different expectations, but I can't think of any reason to recommend the Park Hyatt Bangkok to anyone. Do not go here under any circumstances.
Just because of the location, loads of people would go at 3k THB no matter how lacking the service is. Heck this is the price level of the newly opened Hyatt Place. The PH has some flaws, some major ones, but you won't see me choosing HP over PH for the same price. I realize that maybe you would never consider going to HP at 3k THB either, so perhaps your statement that you won't go to PH for 3k THB again remains valid and correct regardless of the comparison with HP.
Fully agreed about the re-branding at some point.
Dec 28, 2017, 12:37 pm
#628
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
I'm with EuropeanPete here. It takes me 20 hours of air travel to get to Bangkok. I care much more about experience than saving money. Not going to waste my time at a property with subpar product and poor service just to save a few baht. I'd rather pay more at one of the many excellent Bangkok properties. So for my next trip I'm paying for a suite at SGS rather than burning points at PH.
Dec 28, 2017, 1:11 pm
#629
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
I'm with EuropeanPete here. It takes me 20 hours of air travel to get to Bangkok. I care much more about experience than saving money. Not going to waste my time at a property with subpar product and poor service just to save a few baht. I'd rather pay more at one of the many excellent Bangkok properties. So for my next trip I'm paying for a suite at SGS rather than burning points at PH.