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-   -   Paris - Park Vendome - REVIEWS - MASTER THREAD - 8/2011 Forwards (https://www.flyertalk.com/forum/hyatt-world-hyatt/1307256-paris-park-vendome-reviews-master-thread-8-2011-forwards.html)

ndno2 Oct 4, 19 11:01 am

I visited in February 2018 and we were delighted to see some of the first snow to fall in the city (we were told) in a long time. Beautiful. As for this property, we stayed 2 nights on Hyatt certs and were underwhelmed. It is a very nice property, to be sure. But for the price point and in that neighborhood, there are better options. Our room was well-appointed but not overly impressive and we had an inner courtyard view that was disappointing (I think much of the rooms have inner views). This property just doesn't have any overwhelmingly cool features. No spectacular rooftop view. The lobby bar (i have a penchant for great hotel bars) is windowless and dull. There is a highly rated resaturant inside we did not try. Service was excellent throughout the stay but for that price point and reputation, i expect a really impressive building, view, someething. The location is excellent, i will say.

If you're paying cash I'd recommend going to the Ritz down the street. We went down to visit the famous Hemingway bar and the Ritz blows away the PH in my opinion.

edgewood49 Oct 4, 19 12:25 pm


Originally Posted by ndno2 (Post 31593641)
I visited in February 2018 and we were delighted to see some of the first snow to fall in the city (we were told) in a long time. Beautiful. As for this property, we stayed 2 nights on Hyatt certs and were underwhelmed. It is a very nice property, to be sure. But for the price point and in that neighborhood, there are better options. Our room was well-appointed but not overly impressive and we had an inner courtyard view that was disappointing (I think much of the rooms have inner views). This property just doesn't have any overwhelmingly cool features. No spectacular rooftop view. The lobby bar (i have a penchant for great hotel bars) is windowless and dull. There is a highly rated resaturant inside we did not try. Service was excellent throughout the stay but for that price point and reputation, i expect a really impressive building, view, someething. The location is excellent, i will say.

If you're paying cash I'd recommend going to the Ritz down the street. We went down to visit the famous Hemingway bar and the Ritz blows away the PH in my opinion.

PHV has seen it's day, the long over due refresh was underwhelming public area's basically un touched for years. The Ritz is the Ritz not sure if I would put them into the same category although there is an argument to do so. Personally The Marriott at the Opera is a wonderful place as is the Westin down the street. But then there are so many "Parisian" hotels to stay. There is a reason why they are giving out certificates.

boulderflyer21 Oct 31, 19 8:19 am

Hey All

I just returned from five nights at the Park Hyatt Place Vendome on points redemption as a Globalist.

I used a suite upgrade and confirmed into a Park Suite King.

I had asked for a larger suite if possible because I was traveling with a friend with cancer and I wanted a separate living room in case He needed to sleep after I woke up. I even used the cancer card but were only put into a Park Suite King. All the larger suites showed available as cash bookings all weekend.

The suite was lovely. One large room with a fireplace, couch, and half bath. The dressing area and bathroom was huge!

The breakfast is amazing but expensive. It was complimentary as a Globalist. You can pretty much get the buffet, a juice, and an entree.

We never received any type of welcome amenity or welcome note. I think it was because my friend was wiped from the trip and we left the Privacy light on for the first 24 hours. I think of this as a service slip up.

My friends mother joined us at day three on a guest of honor booking and they gave us an adjoining room. That was very nice.

She received some chocolates and two large bottles of water with a welcome note.

Service was great. We only really interacted with the staff at breakfast but they were amazing.

Some parts of the property are tired. The chairs in the entry way of the lobby are worn looking and we had large scratch on our door.

The location of the hotel is great. It close to all the fancy shopping, many of the sites, and is in a lovely neighborhood.

I definitely wouldn't spend €900 Euros a night.

As a Globalist with points, it's an excellent redemption option.

Aventine Oct 31, 19 9:02 am


Originally Posted by boulderflyer21 (Post 31685627)

We never received any type of welcome amenity or welcome note. I think it was because my friend was wiped from the trip and we left the Privacy light on for the first 24 hours. I think of this as a service slip up.

This isn't a Globalist requirement anymore and totally discretionary on the property. I wouldn't consider this a service slip up.

MSPeconomist Oct 31, 19 9:46 am


Originally Posted by Aventine (Post 31685773)
This isn't a Globalist requirement anymore and totally discretionary on the property. I wouldn't consider this a service slip up.

As a returning Glob guest here, I get a bottle of wine and some treats, usually delivered shortly after I arrive. Sometimes the staff member calls my room and asks when I would like the welcome amenity to be delivered if I have the DND sign on the door.

Most recently (July IIRC) it was red wine (full bodied Bordeaux blend, I don't remember the chateau) and breadsticks, but I've had Chablis and Champagne (on different stays) in the past.

Sophoclefr Nov 25, 19 1:20 pm

20th stay this year at PHV and probably around 50th in total and for the first time no upgrade despite all rooms and suites categories available (obviously already happened when hotel fully booked during fashion week, Roland Garros and so on).

Did the hotel changed its policy and no longer apply Globalist (and/or regular guest) upgrade to best available room including standard suite (have been upgraded to King, Deluxe, Executive, Diplomatic, Prestige and Ambassador in the past)?

beachfan Nov 25, 19 1:27 pm


Originally Posted by Sophoclefr (Post 31775582)
20th stay this year at PHV and probably around 50th in total and for the first time no upgrade despite all rooms and suites categories available (obviously already happened when hotel fully booked during fashion week, Roland Garros and so on).

Did the hotel changed its policy and no longer apply Globalist (and/or regular guest) upgrade to best available room including standard suite (have been upgraded to King, Deluxe, Executive, Diplomatic, Prestige and Ambassador in the past)?

With that many stays, Id think youd be the expert. What did they say when you asked?

Id bet it was staff oversight but Ive only been once this year. The hotel cant change the policy, its a Hyatt policy covering most Hyatt brands, including Park Hyatts, they can just ignore it.

edgewood49 Nov 26, 19 8:44 am


Originally Posted by beachfan (Post 31775608)
With that many stays, Id think youd be the expert. What did they say when you asked?

Id bet it was staff oversight but Ive only been once this year. The hotel cant change the policy, its a Hyatt policy covering most Hyatt brands, including Park Hyatts, they can just ignore it.

Not so sure it's a front desk "oversight" your status is in plain view to them on checkin prompts unless they just don't know their job no excuse at a 5 star "Palace". Another thought is back office is not ensuring that Hyatt members are treated accordingly. The downward march goes on at PHV.

Aventine Nov 26, 19 10:00 am


Originally Posted by Sophoclefr (Post 31775582)
20th stay this year at PHV and probably around 50th in total and for the first time no upgrade despite all rooms and suites categories available (obviously already happened when hotel fully booked during fashion week, Roland Garros and so on).

Did the hotel changed its policy and no longer apply Globalist (and/or regular guest) upgrade to best available room including standard suite (have been upgraded to King, Deluxe, Executive, Diplomatic, Prestige and Ambassador in the past)?

Probably time to change to a hotel that will treat you better. With 20 stays, I'd expect more than deluxe room.

edgewood49 Nov 26, 19 11:45 am


Originally Posted by Aventine (Post 31778737)
Probably time to change to a hotel that will treat you better. With 20 stays, I'd expect more than deluxe room.

I did a couple of years ago and happy for it. One issue with constantly staying at the same hotel for any number of times in a year like flying on an airline there are going to be good stays and not so good stays. Having said that the PHV has been in a slow downward spiral for quite sometime now. Claudio whom we all thought would bring the hotel back I think has been hampered by ownership in dollars going out versus dollars coming in. It's just not the same so I agree move on. We did

UA-NYC Nov 26, 19 3:18 pm

Checking space in mid- to late- Jan...no awards...would think that is low season in Paris

callmedtop Nov 26, 19 3:36 pm


Originally Posted by UA-NYC (Post 31779840)
Checking space in mid- to late- Jan...no awards...would think that is low season in Paris

Meanwhile, I just grabbed 3 days + TSU on a July weekend.

MSPeconomist Nov 26, 19 3:42 pm


Originally Posted by Sophoclefr (Post 31775582)
20th stay this year at PHV and probably around 50th in total and for the first time no upgrade despite all rooms and suites categories available (obviously already happened when hotel fully booked during fashion week, Roland Garros and so on).

Did the hotel changed its policy and no longer apply Globalist (and/or regular guest) upgrade to best available room including standard suite (have been upgraded to King, Deluxe, Executive, Diplomatic, Prestige and Ambassador in the past)?

Did you ask? And was the "loyalty manager" (I forget the woman's name and title) not visibly present around the front desk to greet you when you arrived and more generally during your stay?

Sophoclefr Nov 27, 19 5:31 am

Good points!

I had a long interesting discussion/drinks with Claudio (GM).

Coincidentally the previous guest in my attributed upgraded room left late (4pm check out) and smoked inside so they had to reallocate me at the last minute to the only room available on the same floor and forget to let it know to room service who delivered the usual welcome amenities to the wrong room...

More interesting general comment: they have on average 20+ Globalist every night and only 44 suites (including the super exclusive Imperiale, Presidential, Vendome, Residence, Ambassador or Diplomatic ones) some of which obviously booked cash, points or cash plus upgrade with TSU or points.
So obviously Globalists (including regular guests) can't expect 100% suite upgrade...:-(

Aventine Nov 27, 19 7:14 am


Originally Posted by Sophoclefr (Post 31781654)
Good points!

I had a long interesting discussion/drinks with Claudio (GM).

Coincidentally the previous guest in my attributed upgraded room left late (4pm check out) and smoked inside so they had to reallocate me at the last minute to the only room available on the same floor and forget to let it know to room service who delivered the usual welcome amenities to the wrong room...

More interesting general comment: they have on average 20+ Globalist every night and only 44 suites (including the super exclusive Imperiale, Presidential, Vendome, Residence, Ambassador or Diplomatic ones) some of which obviously booked cash, points or cash plus upgrade with TSU or points.
So obviously Globalists (including regular guests) can't expect 100% suite upgrade...:-(

I'm sure your 20 nights Globalist is worth more to them the passerby Globalist. At least Claudio communicated with you. Some GMs just don't care.


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