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Grand Hyatt Kauai REVIEW- MASTER THREAD - mid-2011 Forward

Old Aug 20, 2018, 4:29 am
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Last edit by: FlyinHawaiian
SHOPPING
1. Safeway
a. Multiple locations (2)
b. Significantly more polynesian/asian offerings in regards to food, Made in Hawaii, Grown in Hawaii goods

2. Longs Drugs
a. CVS-owned; all CVS coupons and rewards are accepted.
b. Many locations, including Lihue and Poipu https://longs.staradvertiser.com/loc...p?island=kauai
c. Stores have a more significant focus on local items and goods than Mainland CVS stores.
d. Reliable source of distilled water for CPAP users.

2. ABC Stores
a. Significant number (3) of locations, accessible.
b. They carry almost nothing but local items, and also beer

3. Costco (2.6mi from LIH):
a. Gas up before dropping rental car off. It was at least $0.80/gal cheaper than anywhere else (8/20/18)
b. Kauai/Kona coffee, other gifts (e.g., macadamia nuts in multiple preparations)
c. Gift cards for local vendors are often available
d. Food court (many of the same items as continental US with same prices)
4. Walmart (1.3mi from LIH). Exceptionally busy. Busy store inside/outside/around it.
a. Beach/pool toys
b. Snacks (if you dont have a huge family staying a long time to eat Costco bulk item)
c. Souvenirs (they have a section in the front for this)

KAUAI TOURS/SELF-GUIDED ADVENTURES
Swimming/Snorkeling
1. Poipu Beach - Massive reef offshore, with a reef onshore separating two beaches. With the closure of Tunnels/Ke'e/Lumahai beach due to landslides on Kuhio highway, Poipu beach has one of the top snorkeling spots on the island currently, and is just 5 minute drive from the hotel. Turtles and monk seal are spotted here regularly
2. Lydgate Beach - protected snorkeling spot perfect for beginners. Located on East side of the island. This looks close, but traffic in Kapaa can make this a 45 minute drive.
3. Anini Beach - Northeast on island, 1 hour to reach. Reef with significant amounts of sea life.
4. Tunnels Beach/Ke'e Beach - currently closed. 1 hour 30 minutes away. Snorkel right next to the beginning of the Na Pali coast, with significant amounts of turtles. Before Kauai restores access to the beach via Kuhio Highway, residents are strongly considering limiting access to the beach (no vehicles, only shuttles, or limited number of vehicle permits sold per day). Parking fills up fast here, and these beaches are the end of the road on island.


GUIDED TOURS
1. Wailua River + Secret Falls Hike. 30-45 minute drive from hotel. Cost $40/pp. 4 hour+ trip. 1 mile of kayaking followed by a short hike to a large waterfall. Some tours offer pineapple as a snack at the waterfall. Some offer just chips or granola bars like what you might buy from Costco.
2. Kauai Sugarloaf Pineapple. See the Huber families sugarloaf pineapple farm. Hole in the mountain farms is situated on 38 acres of land, where you will be given the rare opportunity to taste sugarloaf pineapple. An extremely low acidic pineapple that has a core that is edible, and not stringy. $65/pp w/ free pineapple and smoothie. The ARV of the pineapple you receive will be around $8-15. Sugarloaf pineapple sells for $3-4 a pound, with an average pineapple being 5-6 pounds in size. This is a once in a lifetime experience. 1 hour from GH Kauai http://kauaisugarloaf.com BOOK TOURS IN ADVANCE. We booked two weeks in advance, and at the farmers market on a Wednesday we overheard them say they were booked out for 2 weeks (so almost September). They only do tours on Thursdays.
3. Chocolate Tour. Lydgate Farms has a chocolate tour. $95/pp
4. Captain Andy's Tours. Captain Andy is currently leaving out of the south shore in Port Allen. He offers all 3 kinds of boat tours. 55ft catamaran w/ restroom, warm water rinse, cooked lunch, snorkeling, napali coast, alcoholic drinks included (up to $179 pp). They have smaller boats that do not have restrooms/rinse/cooked lunch, but will go in the sea caves. And then they have raft boats that require you to wear gloves, and are very much a thrill ride. They do beach landings in those, and basically anything. The choices are listed from most comfortable to least comfortable. 55ft catamaran is the preferred way for most

HIKING/SIGHTS
1. Kalepa Ridge Trail. 1 hour from GHK. Free. 2 hour round trip. 1.7 mile hike. Classified as hard by alltrails.com. For the time and distance you walk, this trail beats the Awaawapuhi Trail
2. Awaawapuhi Trail. 55 minute from GHK. Free. Half day. 6.7 mile hike. Classified as moderate by alltrails.com. It is a longer hike, but once you get to the end, the views are IMO better than the Kalepa Ridge Trail
3. Canyon Trail to Waipoo Falls. 50 minute from GHK. Free. 3 hours. Hike to a the top of a waterfall on the Waimae Canyon.
4. Heritage Trail. Literally on the beach at the GHK. Free. Not necessarily a crazy cool hike
5. Wailua Falls: do some research if you plan on doing a hike down to the waterfall
6. Spouting Horn. 7 minute drive from GHK. Underwhelming, but worth it to say you've seen it. 2-3 minute drive from Spouting Horn is the Kukui'ula Village Shopping Center, which has a Bubbas Burger/Tortilla Republic/The Lanai/Merriman Fish House/Eating House 1849, Dolphin, Ruth's Chris and other restaurants. To see the spouting horn, you will walk past a 150-200ft of street vendors selling crafts, everyday of the week.
7. Queen's Bath-dangerous, slippery and muddy on way day, rocky and if you are inside you may get washed out by the waves. But go at sunset and you'll see why.

FARMERS MARKETS
1. Kukui'ula Village Shopping Center - Wednesday Evening, 3:30PM - 6PM. Kauai Sugarloaf Farms attends this, and will let you try their pineapple and buy tours here. There is supposedly a beer garden, but I didn't find it. There is also food from restaurants there, as well as a booth by the "Pie Lady" (The Right Slice).

RESORT FEE INCLUDES
1. Free self-parking (for all, not just Globalist)

2. Free laundry in each guestroom with free laundry pods

3. Towel at Valet for excursions (and after 7pm for pool)

4. Free bike use

5. Sunscreen at pool

6. Hospitality lounge for early arrival & late departing flights

7. Refrigerator in all rooms
  1. Self-parking
  2. Two complimentary refillable water bottles
  3. Purified water stations
  4. Poipu Bay Golf Course and Clubhouse shuttle service
  5. Coffee maker in room with Hawaiian coffee and tea
  6. Complimentary self-service washer, dryer and detergent
  7. Reusable logo tote bag located in closet
  8. Access to 24 hour Anara Spa fitness center
  9. Fitness and yoga classes at Anara Spa
    1. See daily activities schedule, 14 years and older
  10. Hospitality lounge for early arrival & late departing flights
  11. Welcome lei greeting
  12. Guided sunrise walk Monday - Saturday
  13. Hawaiian crafters daily in lobby
  14. Wildlife Walk twice weekly
  15. Hydroponic Garden tours twice weekly
  16. Entertainment and hula at Seaview Terrace
  17. Torch lighting ceremony three times per week
  18. Ukulele, lei-making and hula lessons
  19. Koi fish feeding and parrot talk
  20. Sunscreen samples at pool recreation desk
  21. Mountain Bike use - based on availability
  22. One hour tennis court time daily
    1. Reservations required, equipment rental available
  23. Complimentary boarding pass and incoming fax printing
  24. Unlimited local and toll-free calls
  25. In-room safe
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Grand Hyatt Kauai REVIEW- MASTER THREAD - mid-2011 Forward

Old Mar 9, 2014, 8:47 pm
  #751  
 
Join Date: Mar 2013
Location: MSP
Posts: 330
Originally Posted by melroseman
Booked 3 nights in June with points in a Club Ocean, and 2 additional pool view nights with the Hyatt card. Requested an upgrade of the last 2 nights to the Club Ocean, at the additional cost. Hope not to have to change rooms for the last 2 nights. Any idea on my chances to get the paid upgrade? It will be our first stay at this hotel. TYIA
I'm curious how you booked a Club Ocean with points. I'm doing some recon on an August trip and I only see Grand Club and Garden View available.
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Old Mar 10, 2014, 10:30 am
  #752  
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Originally Posted by BBPlaya13
I'm curious how you booked a Club Ocean with points. I'm doing some recon on an August trip and I only see Grand Club and Garden View available.
Grand Club is Club Ocean.
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Old Mar 10, 2014, 3:20 pm
  #753  
 
Join Date: Mar 2013
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Originally Posted by Ancien Maestro
Grand Club is Club Ocean.
So even though the clubs rooms are the same as the standard rooms, the view can be different?
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Old Mar 11, 2014, 2:00 pm
  #754  
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Originally Posted by BBPlaya13
So even though the clubs rooms are the same as the standard rooms, the view can be different?
I believe peteropny is saying that if the hotel is busy, they can still provide Grand Club access but from a different view room. I'm not aware of this practice personally, except for Diamond Members who have Grand Club access regardless of what room/suite is booked.

Club Ocean is basically a Deluxe Ocean View (as ocean front at this hotel as it gets) with Grand Club access.
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Old Mar 14, 2014, 10:45 am
  #755  
 
Join Date: Dec 2013
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Ants in bed

I REALLY NEED YOUR HELP!!
. We finally get to the GH kauai last night at about 9:45 pm Hawaiian time , after traveling 3 planes and over 14 hours.
We showered, ate a little, and As we were wiped out and ready to get to bed we see a swarm of ants in the bed.
They moved us to a small room and said will move us today.
I'm sick. Stomach ache. Vomiting. Exhaustion. I don't know.
This is so unacceptable.
What should I do?
What compensation should we request?
Sincerely,
Helene
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Old Mar 14, 2014, 12:26 pm
  #756  
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Originally Posted by Hlnsa
I REALLY NEED YOUR HELP!!
. We finally get to the GH kauai last night at about 9:45 pm Hawaiian time , after traveling 3 planes and over 14 hours.
We showered, ate a little, and As we were wiped out and ready to get to bed we see a swarm of ants in the bed.
They moved us to a small room and said will move us today.
I'm sick. Stomach ache. Vomiting. Exhaustion. I don't know.
This is so unacceptable.
What should I do?
What compensation should we request?
Sincerely,
Helene
That's pretty awful, but I think I'd see what they offer before I'd ask for anything. Maybe some of our Hyatt experts can offer better advice.
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Old Mar 14, 2014, 12:34 pm
  #757  
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Originally Posted by Hlnsa
They moved us to a small room and said will move us today.
Then chase them to be moved asap and ask for a (very) nice room and maybe some compensation.... the rest really is not so relevant.
You didn't get sick because there were a few ants in the room on a tropical island. And how long you took to get there has nothing to do with the hotel.

It's a letdown, but I assume the room they moved you to had a decent bed. So after waking up go get a better room and don't let it spoil your stay.
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Old Mar 14, 2014, 12:49 pm
  #758  
 
Join Date: Sep 2010
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Originally Posted by RTW1
Then chase them to be moved asap and ask for a (very) nice room and maybe some compensation.... the rest really is not so relevant.
You didn't get sick because there were a few ants in the room on a tropical island. And how long you took to get there has nothing to do with the hotel.

It's a letdown, but I assume the room they moved you to had a decent bed. So after waking up go get a better room and don't let it spoil your stay.
+1 totally agree

I don't know what a "small room" is ? but an upgrade to a nicer view room would certainly be appropriate, unless of course you were booked into a suite.
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Old Mar 14, 2014, 12:52 pm
  #759  
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Originally Posted by suite2suite
+1 totally agree

I don't know what a "small room" is ? but an upgrade to a nicer view room would certainly be appropriate, unless of course you were booked into a suite.
I think all the rooms are the regular rooms (i.e. garden view, ocean view, deluxe ocean view, club are the same size. Suites may vary.

Ants are not a big deal in Hawaii. Its normal and all over the place. My wife doesn't like ants neither. She also doesn't like the geckos, and the lizards. All have been in our room at various 5* Hawaii hotels before, and we simply asked maintenance to remove the animals, and didn't ask for any compensation.
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Old Mar 21, 2014, 10:29 am
  #760  
 
Join Date: Sep 2012
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Stayed at the hotel on 3/16 to 3/19 on an award stay with my wife. We were upgraded from Garden View room to Delux Ocean View room as a Diamond. The room got a nice view of the ocean and was away from the pool. Pretty good size room for a king bed, but kind of plain with empty space. The bed sheets on the first night was kind of dirty, but didn't ask to change it due to our late arrival. However, they were changed the next day. The club was not far from the room, provided good breakfest in the morning. However, the non-alcholic drink selections were very limited. The internet was fast and the parking easy.

We only had one meal in the hotel at the Dock. For $75 with tips we got a burger (A SMALL burger, didn't come with any side. Taste like they microwave it), an order of hot wings (was decent), onion rings (not bad), and two really water down drinks. Not sure how other restauants taste, but I hope they are better than the quality at the Dock. For Diamond amentiy, we selected the Cabana rental. The pool area were nice, but the water was too cold for us, so we just relax and got some sleep. There were a lot of kids at the hotel, though most parents were pretty good at keeping them in control. The beach in front of the hotel was also very beautiful.

Overall, we had a good stay. Really enjoyed the club, the pool area, and the beach. The room was average, but with an good view. Didn't like the food or drink (but again, we only had one meal at the cheapest restaurant on the property). The service was ok, nothing bad, but not great either. Not sure if we will stay at this hotel if we don't have Diamond or not on an award stay.
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Old Mar 21, 2014, 12:31 pm
  #761  
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Your review doesn't surprise me. All of the hotels in the most desirable locations, and particularly Kauai, are being hard hit with redemptions from credit cards and what I call "fake diamonds**" doing it just for the bennies.

I believe they've changed the terms of the CC to cat 1-4 hotels only, so I'm hoping this will change.

[**note: while hyatt may gain a few long term diamond members, my guess is that most of them will collect their goodies and disappear, which is why I call them fake]
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Old Mar 21, 2014, 12:39 pm
  #762  
 
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If you complained about dirty sheets on the second day, then your patience endured one day longer than mine would have lasted.
Originally Posted by panzer1945
The bed sheets on the first night was kind of dirty, but didn't ask to change it due to our late arrival. However, they were changed the next day.
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Old Mar 21, 2014, 12:40 pm
  #763  
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Originally Posted by Mary2e
Your review doesn't surprise me. All of the hotels in the most desirable locations, and particularly Kauai, are being hard hit with redemptions from credit cards and what I call "fake diamonds**" doing it just for the bennies.

I believe they've changed the terms of the CC to cat 1-4 hotels only, so I'm hoping this will change.

[**note: while hyatt may gain a few long term diamond members, my guess is that most of them will collect their goodies and disappear, which is why I call them fake]
I'm not sure how anybody who spends $20,000 annually or stays the required number of nights can be called "fake."

Fake "platinum" I can see - all you need to do is get the card and spend a few thousand. After that, pay $75 annually.
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Old Mar 21, 2014, 12:44 pm
  #764  
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Originally Posted by ILuvParis
I'm not sure how anybody who spends $20,000 annually or stays the required number of nights can be called "fake."

Fake "platinum" I can see - all you need to do is get the card and spend a few thousand. After that, pay $75 annually.
I believe she is referring to Diamond Members that sign up for the 12 night Challenge for the benefits of a vacation without the intention of completing the Challenge or the intention to traditionally qualify for Diamond Status.
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Old Mar 21, 2014, 12:52 pm
  #765  
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Exactly, plenty of posts here from people that had the (or multiple) credit card and applied for the trial just for one stay.
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