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Grand Hyatt Kauai REVIEW- MASTER THREAD - mid-2011 Forward

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Old Aug 20, 2018, 3:29 am
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SHOPPING
1. Safeway
a. Multiple locations (2)
b. Significantly more polynesian/asian offerings in regards to food, Made in Hawaii, Grown in Hawaii goods

2. Longs Drugs
a. CVS-owned; all CVS coupons and rewards are accepted.
b. Many locations, including Lihue and Poipu https://longs.staradvertiser.com/loc...p?island=kauai
c. Stores have a more significant focus on local items and goods than Mainland CVS stores.
d. Reliable source of distilled water for CPAP users.

2. ABC Stores
a. Significant number (3) of locations, accessible.
b. They carry almost nothing but local items, and also beer

3. Costco (2.6mi from LIH):
a. Gas up before dropping rental car off. It was at least $0.80/gal cheaper than anywhere else (8/20/18)
b. Kauai/Kona coffee, other gifts (e.g., macadamia nuts in multiple preparations)
c. Gift cards for local vendors are often available
d. Food court (many of the same items as continental US with same prices)
4. Walmart (1.3mi from LIH). Exceptionally busy. Busy store inside/outside/around it.
a. Beach/pool toys
b. Snacks (if you don’t have a huge family staying a long time to eat Costco bulk item)
c. Souvenirs (they have a section in the front for this)

KAUAI TOURS/SELF-GUIDED ADVENTURES
Swimming/Snorkeling
1. Poipu Beach - Massive reef offshore, with a reef onshore separating two beaches. With the closure of Tunnels/Ke'e/Lumahai beach due to landslides on Kuhio highway, Poipu beach has one of the top snorkeling spots on the island currently, and is just 5 minute drive from the hotel. Turtles and monk seal are spotted here regularly
2. Lydgate Beach - protected snorkeling spot perfect for beginners. Located on East side of the island. This looks close, but traffic in Kapaa can make this a 45 minute drive.
3. Anini Beach - Northeast on island, 1 hour to reach. Reef with significant amounts of sea life.
4. Tunnels Beach/Ke'e Beach - currently closed. 1 hour 30 minutes away. Snorkel right next to the beginning of the Na Pali coast, with significant amounts of turtles. Before Kauai restores access to the beach via Kuhio Highway, residents are strongly considering limiting access to the beach (no vehicles, only shuttles, or limited number of vehicle permits sold per day). Parking fills up fast here, and these beaches are the end of the road on island.


GUIDED TOURS
1. Wailua River + Secret Falls Hike. 30-45 minute drive from hotel. Cost $40/pp. 4 hour+ trip. 1 mile of kayaking followed by a short hike to a large waterfall. Some tours offer pineapple as a snack at the waterfall. Some offer just chips or granola bars like what you might buy from Costco.
2. Kauai Sugarloaf Pineapple. See the Huber families sugarloaf pineapple farm. Hole in the mountain farms is situated on 38 acres of land, where you will be given the rare opportunity to taste sugarloaf pineapple. An extremely low acidic pineapple that has a core that is edible, and not stringy. $65/pp w/ free pineapple and smoothie. The ARV of the pineapple you receive will be around $8-15. Sugarloaf pineapple sells for $3-4 a pound, with an average pineapple being 5-6 pounds in size. This is a once in a lifetime experience. 1 hour from GH Kauai http://kauaisugarloaf.com BOOK TOURS IN ADVANCE. We booked two weeks in advance, and at the farmers market on a Wednesday we overheard them say they were booked out for 2 weeks (so almost September). They only do tours on Thursdays.
3. Chocolate Tour. Lydgate Farms has a chocolate tour. $95/pp
4. Captain Andy's Tours. Captain Andy is currently leaving out of the south shore in Port Allen. He offers all 3 kinds of boat tours. 55ft catamaran w/ restroom, warm water rinse, cooked lunch, snorkeling, napali coast, alcoholic drinks included (up to $179 pp). They have smaller boats that do not have restrooms/rinse/cooked lunch, but will go in the sea caves. And then they have raft boats that require you to wear gloves, and are very much a thrill ride. They do beach landings in those, and basically anything. The choices are listed from most comfortable to least comfortable. 55ft catamaran is the preferred way for most

HIKING/SIGHTS
1. Kalepa Ridge Trail. 1 hour from GHK. Free. 2 hour round trip. 1.7 mile hike. Classified as hard by alltrails.com. For the time and distance you walk, this trail beats the Awaawapuhi Trail
2. Awaawapuhi Trail. 55 minute from GHK. Free. Half day. 6.7 mile hike. Classified as moderate by alltrails.com. It is a longer hike, but once you get to the end, the views are IMO better than the Kalepa Ridge Trail
3. Canyon Trail to Waipoo Falls. 50 minute from GHK. Free. 3 hours. Hike to a the top of a waterfall on the Waimae Canyon.
4. Heritage Trail. Literally on the beach at the GHK. Free. Not necessarily a crazy cool hike
5. Wailua Falls: do some research if you plan on doing a hike down to the waterfall
6. Spouting Horn. 7 minute drive from GHK. Underwhelming, but worth it to say you've seen it. 2-3 minute drive from Spouting Horn is the Kukui'ula Village Shopping Center, which has a Bubbas Burger/Tortilla Republic/The Lanai/Merriman Fish House/Eating House 1849, Dolphin, Ruth's Chris and other restaurants. To see the spouting horn, you will walk past a 150-200ft of street vendors selling crafts, everyday of the week.
7. Queen's Bath-dangerous, slippery and muddy on way day, rocky and if you are inside you may get washed out by the waves. But go at sunset and you'll see why.

FARMERS MARKETS
1. Kukui'ula Village Shopping Center - Wednesday Evening, 3:30PM - 6PM. Kauai Sugarloaf Farms attends this, and will let you try their pineapple and buy tours here. There is supposedly a beer garden, but I didn't find it. There is also food from restaurants there, as well as a booth by the "Pie Lady" (The Right Slice).

RESORT FEE INCLUDES
1. Free self-parking (for all, not just Globalist)

2. Free laundry in each guestroom with free laundry pods

3. Towel at Valet for excursions (and after 7pm for pool)

4. Free bike use

5. Sunscreen at pool

6. Hospitality lounge for early arrival & late departing flights

7. Refrigerator in all rooms
  1. Self-parking
  2. Two complimentary refillable water bottles
  3. Purified water stations
  4. Poipu Bay Golf Course and Clubhouse shuttle service
  5. Coffee maker in room with Hawaiian coffee and tea
  6. Complimentary self-service washer, dryer and detergent
  7. Reusable logo tote bag located in closet
  8. Access to 24 hour Anara Spa fitness center
  9. Fitness and yoga classes at Anara Spa
    1. See daily activities schedule, 14 years and older
  10. Hospitality lounge for early arrival & late departing flights
  11. Welcome lei greeting
  12. Guided sunrise walk Monday - Saturday
  13. Hawaiian crafters daily in lobby
  14. Wildlife Walk twice weekly
  15. Hydroponic Garden tours twice weekly
  16. Entertainment and hula at Seaview Terrace
  17. Torch lighting ceremony three times per week
  18. Ukulele, lei-making and hula lessons
  19. Koi fish feeding and parrot talk
  20. Sunscreen samples at pool recreation desk
  21. Mountain Bike use - based on availability
  22. One hour tennis court time daily
    1. Reservations required, equipment rental available
  23. Complimentary boarding pass and incoming fax printing
  24. Unlimited local and toll-free calls
  25. In-room safe
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Grand Hyatt Kauai REVIEW- MASTER THREAD - mid-2011 Forward

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Old Nov 20, 2017, 10:01 pm
  #1531  
 
Join Date: Mar 2006
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Originally Posted by hilmar
...Then there are the renovations...
Your post had me a little worried about an upcoming stay. I decided to call the hotel to find out more.
The Salt Water Lagoon renovations are supposed to be complete by Dec. 9th. I found this on their site as well.
The Grand Club Lounge renovations are supposed to be complete by Dec. 15th.
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Last edited by Markie; Nov 21, 2017 at 11:39 am Reason: edit html
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Old Nov 21, 2017, 7:05 am
  #1532  
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One is not going to find a nicer property, other than perhaps the St. Regis, on this island.
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Old Nov 21, 2017, 9:20 am
  #1533  
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Originally Posted by ILuvParis
One is not going to find a nicer property, other than perhaps the St. Regis, on this island.
There's a nicer property right next door. http://meritagecollection.com/koakea/

I have never really understood the accolades for GH Kauai. I had a mediocre stay here several years ago, marred with an incident of theft by staff that was never addressed by management.
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Old Nov 21, 2017, 11:34 am
  #1534  
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Originally Posted by Kacee
There's a nicer property right next door. http://meritagecollection.com/koakea/

I have never really understood the accolades for GH Kauai. I had a mediocre stay here several years ago, marred with an incident of theft by staff that was never addressed by management.
Well, if a quiet boutique hotel, as opposed to a big resort, is your thing, I suppose. Their bar has the best mai tais on the planet IMO and the restaurant is excellent. (And not quite next door - at least a mile away.)
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Old Nov 21, 2017, 1:12 pm
  #1535  
 
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Well, I will be there in 2 weeks for the first time in about 5 years, so now I am curious what experience I will have.
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Old Nov 21, 2017, 9:44 pm
  #1536  
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Originally Posted by ILuvParis
One is not going to find a nicer property, other than perhaps the St. Regis, on this island.
youve missed the point
it is a nice property and we have certain expectations as such
just checked in and so far not good
lounge is a joke and the lagoon not being open with the hotel being sold out is going to make the pool a zoo all weekend

I guess this is a final kick to the crotch in the way out the door for this globalist!
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Old Nov 22, 2017, 9:56 pm
  #1537  
 
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We originally planned for a stay this post Thanksgiving Fri-Tue ( would have been our 5th) but changed the res after seeing on the website that the Lagoon was going to be closed. Tidepools food has always been hit or miss (mostly the latter), IMO. Stevensons for sushi is typically a ripoff and we try to stay away from pool food service for the reason you mention. Disappointing to hear that service is "less than". That had been a consistently impressive feature of the hotel. Get off property and treat yourself to Da' Crack!!
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Old Nov 23, 2017, 10:43 am
  #1538  
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Originally Posted by sailor279
We originally planned for a stay this post Thanksgiving Fri-Tue ( would have been our 5th) but changed the res after seeing on the website that the Lagoon was going to be closed. Tidepools food has always been hit or miss (mostly the latter), IMO. Stevensons for sushi is typically a ripoff and we try to stay away from pool food service for the reason you mention. Disappointing to hear that service is "less than". That had been a consistently impressive feature of the hotel. Get off property and treat yourself to Da' Crack!!
what is this crack that you speak of???
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Old Nov 23, 2017, 11:14 am
  #1539  
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Originally Posted by sailor279
Get off property and treat yourself to Da' Crack!!
Don't think I'd want to spend the night there, however.
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Old Nov 23, 2017, 2:17 pm
  #1540  
 
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Originally Posted by bsdstone
what is this crack that you speak of???

https://www.yelp.com/biz/da-crack-koloa
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Old Dec 2, 2017, 1:46 pm
  #1541  
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Just finished a 10 night stay here. Mixed review for the first time ever.
The property is undergoing some pretty good sized renovations.
-The poipu wing building nearest the lobby and the Ilihana (sp?) are all getting refaced. Lots of scaffolding and some noise -pollution.
-As discussed previously, the lagoon was closed. It was refilled by Nov. 29th and was undergoing final finishes when we left. Will likely be open ahead of the December 9 schedule.
-Club lounge is closed for the next few weeks and was put in a suite. Completely undersized and no espresso machine and paper plates and plastic cutlery, etc. The staff there continues to be outstanding!
-The Logo shop was undergoing "tenting" for termites for several days so we were not able to shop there.
-The main atrium was undergoing repairs at the bottom near the doors, so the doors were always closed with the exception of the end doors.
-Elevators seemed to be in constant state of repair for the last few days of our stay.

We were put in room 1007 (Garden Suite) and 1008 adjoining room. That is a LONG walk from the lobby. We were in those same two rooms last time and while it is not a huge deal for me and my immediate family, my father in law started to feel the affects for the ~700 steps to the lobby each way. If we return I will request to be much closer.

My wife was really getting fed up with all the things that were constantly going wrong...and when she went to shop at the logo shop taking a break from the pool one day, she admittedly "lost it" and took it out on the manager on duty. I don't recall her name, but my wife said she handled it very well. I feel like they handled the situation the best they could and were generous with their compensation.

While the property did not live up to the standard they set for themselves from our past 4 stays, the one thing that remains consistent here is the staff. They are so accommodating and friendly! I'm fairly certain in talking to other guests, they were getting quite the earful of complaints, but you would not have known it from their interactions with the guests.

Hopefully they get the physical building figured out (not sure why they did all their repairs during one of their busiest times of the year), because the location and staff are amazing!

If anyone has specific questions, please let me know.
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Old Dec 4, 2017, 5:23 pm
  #1542  
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Originally Posted by bsdstone
Just finished a 10 night stay here. Mixed review for the first time ever.
The property is undergoing some pretty good sized renovations.
-The poipu wing building nearest the lobby and the Ilihana (sp?) are all getting refaced. Lots of scaffolding and some noise -pollution.
-As discussed previously, the lagoon was closed. It was refilled by Nov. 29th and was undergoing final finishes when we left. Will likely be open ahead of the December 9 schedule.
-Club lounge is closed for the next few weeks and was put in a suite. Completely undersized and no espresso machine and paper plates and plastic cutlery, etc. The staff there continues to be outstanding!
-The Logo shop was undergoing "tenting" for termites for several days so we were not able to shop there.
-The main atrium was undergoing repairs at the bottom near the doors, so the doors were always closed with the exception of the end doors.
-Elevators seemed to be in constant state of repair for the last few days of our stay.

We were put in room 1007 (Garden Suite) and 1008 adjoining room. That is a LONG walk from the lobby. We were in those same two rooms last time and while it is not a huge deal for me and my immediate family, my father in law started to feel the affects for the ~700 steps to the lobby each way. If we return I will request to be much closer.

My wife was really getting fed up with all the things that were constantly going wrong...and when she went to shop at the logo shop taking a break from the pool one day, she admittedly "lost it" and took it out on the manager on duty. I don't recall her name, but my wife said she handled it very well. I feel like they handled the situation the best they could and were generous with their compensation.

While the property did not live up to the standard they set for themselves from our past 4 stays, the one thing that remains consistent here is the staff. They are so accommodating and friendly! I'm fairly certain in talking to other guests, they were getting quite the earful of complaints, but you would not have known it from their interactions with the guests.

Hopefully they get the physical building figured out (not sure why they did all their repairs during one of their busiest times of the year), because the location and staff are amazing!

If anyone has specific questions, please let me know.
Incidentally this was the room I had been assigned to back in Oct for our wedding on a P+C+TSU rate, even as a globalist. I figured it had to be the farthest suite from anything. We always love the extra space, but when it gets to be as ridiculously far as that, you might start to question whether it's worth it.

Between construction, club closure, and lagoon closure it seems the hotel is disappointing a lot of people this season. I am surprised about the club closure, it was either 2014 or 2015 when we visited and they had the same situation... using a Deluxe Ocean Suite for the club. They really need to remodel again?
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Old Dec 4, 2017, 6:18 pm
  #1543  
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Originally Posted by joecool1885
Incidentally this was the room I had been assigned to back in Oct for our wedding on a P+C+TSU rate, even as a globalist. I figured it had to be the farthest suite from anything. We always love the extra space, but when it gets to be as ridiculously far as that, you might start to question whether it's worth it.

Between construction, club closure, and lagoon closure it seems the hotel is disappointing a lot of people this season. I am surprised about the club closure, it was either 2014 or 2015 when we visited and they had the same situation... using a Deluxe Ocean Suite for the club. They really need to remodel again?
Having a condo down the street, I can tell you that things deteriorate quickly near the ocean. For example, salty, humid ocean air causes metal to corrode 10 times faster than air with a normal amount of humidity would. Mold and mildew on carpets and wood and mildew in bathrooms and kitchens is more of a problem, as well. The maintenance there must be incredibly expensive.
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Old Dec 4, 2017, 8:52 pm
  #1544  
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Originally Posted by ILuvParis
Having a condo down the street, I can tell you that things deteriorate quickly near the ocean. For example, salty, humid ocean air causes metal to corrode 10 times faster than air with a normal amount of humidity would. Mold and mildew on carpets and wood and mildew in bathrooms and kitchens is more of a problem, as well. The maintenance there must be incredibly expensive.
I'm sure it is very expensive...especially when you do it during your high season.
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Old Dec 4, 2017, 8:54 pm
  #1545  
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Originally Posted by joecool1885
Incidentally this was the room I had been assigned to back in Oct for our wedding on a P+C+TSU rate, even as a globalist. I figured it had to be the farthest suite from anything. We always love the extra space, but when it gets to be as ridiculously far as that, you might start to question whether it's worth it.

Between construction, club closure, and lagoon closure it seems the hotel is disappointing a lot of people this season. I am surprised about the club closure, it was either 2014 or 2015 when we visited and they had the same situation... using a Deluxe Ocean Suite for the club. They really need to remodel again?
Ironically, the club room was in a suite they upgraded us to a few years back...again, the staff was wonderful, but the room was really cramped and awkward.

We travel with two boys 11&12, plus my in-laws in the adjoining room...even though the room is far, it is worth is for us...but I can tell you that if we ever go back, we will ask for something much closer!
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