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Hyatt Place Waikiki REVIEW - MASTER THREAD

Hyatt Place Waikiki REVIEW - MASTER THREAD

Old Dec 10, 11, 3:54 am
  #1  
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Hyatt Place Waikiki REVIEW - MASTER THREAD

Anyone have photos or reviews, yet (other than what's on the HP pages)? Some of those photos look suspiciously "stock"...especially "Mountain View" rooms where the blue ocean is quite visible through the balcony door.

http://www.hyattpressroom.com/hyatt/...ali-tower.html

http://waikiki.place.hyatt.com
Cygnet is offline  
Old Dec 11, 11, 2:50 pm
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Originally Posted by Cygnet View Post
Anyone have photos or reviews, yet (other than what's on the HP pages)? Some of those photos look suspiciously "stock"...especially "Mountain View" rooms where the blue ocean is quite visible through the balcony door.

http://www.hyattpressroom.com/hyatt/...ali-tower.html

http://waikiki.place.hyatt.com
Just booked a room there for 4 Jan - 9 Jan. Will post my thoughts after I return. The rooms look smaller than typical Hyatt place rooms. The corner sofa seems to be crunched into a corner of a regular sized guest room.
rcleclaire is offline  
Old Dec 12, 11, 9:18 am
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I walked by the Hyatt Place this weekend. When staying at the Hyatt Regency I always park at the Waikiki Banyan for the $10 per day parking with unlimited in and out privileges and the Hyatt Place is very close to there. The hotel is on the corner of Kuhio and Paoakolaini Ave. Given the angle of the street a number of the West facing rooms (at least in the taller part of the hotel) would have an ocean view. Hotel Renew closer to the beach would be in the way of views on the lower level.

I didn't go inside but the location itself is fine if you don't need to really be oceanfront.
speedytimmy is offline  
Old Dec 13, 11, 1:09 pm
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Comparative Analysis: Regency Waikiki vs. Place Waikiki

The overall winner is Hyatt Place.

Context: Back-to-back stays, corporate rates. Curiously, Place was $20 more than Regency.

1) Check-in: Tie Both warm and friendly. Elite recognition. Explanation of benefits was clear. The Regency Platinum/Diamond desk is nice when the main check out line is a zoo.

2) Physical Plant: Hyatt Place. This is not your standard Hyatt Place refurbishment. The finishes in the bathroom and the lighting is much better than any mainland Hyatt Place I have stayed in. The air unit is central as opposed to the window-based models. My room was spacious in warm light blue/grey tones. Everything was clean and fresh. Two pet peeves: my room had a door separating sink from toilet/shower. While likely nice when sharing the room, the shower/toilet room is very small. A pocket door would have been better. Second, the lighting around the desk was suboptimal. I would estimate about 1/3-1/4 of the rooms when the renovation is complete will have ocean or diamondhead+water view. The rooms here are far more spacious, and I think suit themselves to sharing better than the Regency rooms.

Contrast this with the Regency, which is, well, dated. They are inefficient from a space utilization point of view. Insufficient number of outlets. The furniture is not comfortable. Beds are terrible. Carpet and linens are old and tattered. Bathrooms are basic (shower/tub here vs. shower at Place). It's simply unacceptable to consider this a Regency with this physical plant. The only thing I really liked about the Regency rooms was the Toto toilet seat.

Note: both rooms had LCD TVs with an interface to connect your TV/media source directly. WiFi Internet was spotty at times in both properties.

3) Breakfast: Tie/Slant toward Regency. This is a toughie because I didn't expect much at Hyatt Place, but the breakfast at Hyatt Place was the best breakfast I've had at a Hyatt Place. A combination of standard fare, three hot plates (french toast, breakfast sandwiches), oatmeal. A lot of staff attention to keep the offerings full. The only slight downside was the setting is between the two towers and appeared to have a wind tunnel effect when I was there. The eating area is covered, but it's poolside, so the wind was strong and blowing things about.

My rate at the Regency included the buffet at Shor (I skipped the mediocre regency club). This is of course a very comprehensive buffet in a great surrounding, with many of the tables offering ocean views. There is an omelette station, and the wait staff are just so helpful and friendly.

4) Overall Service: Tie/Slant Hyatt Place. I didn't really encounter any problems. Everyone had a heaping dose of Aloha. I tilt the service to the Hyatt Place because I was surprised by how many employees were around and available. There is valet service, there is a bell stand, several people manning the front desk (no kiosks), staff attending the buffet, etc. The Place has imported a lot of Hyatt employees from other properties. The assistant manager told me that Hyatt Place employees are not unionized, as opposed to the Regency.

5) Location: Regency. The Regency does have a slightly better location as its location on the block is closer to the beach, whereas the place is at the other end of its block. For me personally I had no problem and the walk between the two is quite easy (Mattress Run, anyone?). There is less fine dining and such at the Hyatt Place location, but it's still not a problem. The Place front desk does have nice beach towels available for guests.

In sum: if you are committed to a Hyatt stay in Waikiki and pricing is similar, I recommend the Hyatt Place. The cutbacks at the Regency reduce its competitive advantage. The rooms are nicer, the staff are just as great, and the breakfast was surprisingly good.
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Old Dec 17, 11, 1:17 pm
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I figured this was based on the standard HP layout, but the room photos look comparable to a nice HR.. I may try this on my next stay.
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Old Dec 21, 11, 2:00 pm
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HP Waikiki

Note - I work with the company that owns this Hotel.

The photos we have are from the Model rooms (new photos coming soon!). The rooms in the Pali Tower are larger (and larger than most of the rooms you'll find in Waikiki). Would love to hear the group's thoughts on their stay (thanks PHLBuddy) and the brand. More information is also available on our Facebook page:

https://www.facebook.com/HyattPlaceWaikikiBeach
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Old Dec 21, 11, 4:25 pm
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Aloha and Mahalo Sheeshone!
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Old Dec 21, 11, 7:51 pm
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Good to hear a positive report. We are booked to arrive on Friday for 6 nights. I have been so over the HR Waikiki for so long, I am glad to hear we have a decent Hyatt alternative.
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Old Dec 29, 11, 9:20 pm
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Nice review buddy from PHL ^^
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Old Dec 30, 11, 1:30 pm
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Quick update to above:
I have had a heck of a time getting stay credit to post. Gold Passport was not able to confirm my stay. I have emailed, faxed, and left voice mail with the business office over the past week. Very frustrating. Hopefully it will be resolved soon.
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Old Dec 31, 11, 12:53 am
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has anyone else been experiencing really long posting times to Hyatt GP from this hotel? i stayed over a week ago and the credit/points have still not posted. on the contrary, my stay at the Hyatt Regency SFO last night (30th) posted today, less than 24 hours after my stay.
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Old Dec 31, 11, 2:56 pm
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Originally Posted by wudaokouan View Post
has anyone else been experiencing really long posting times to Hyatt GP from this hotel? i stayed over a week ago and the credit/points have still not posted. on the contrary, my stay at the Hyatt Regency SFO last night (30th) posted today, less than 24 hours after my stay.
It's AWFUL. Stay on them. Stay on accounting. They clearly don't know what they are doing.
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Old Dec 31, 11, 5:12 pm
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thanks for the heads up. do you have a contact there in accounting or a GP coordinator that i can initiate correspondence with? i'm currently in Hua Hin, Thailand and would prefer to email...thanks!
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Old Jan 1, 12, 7:24 am
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Originally Posted by wudaokouan View Post
thanks for the heads up. do you have a contact there in accounting or a GP coordinator that i can initiate correspondence with? i'm currently in Hua Hin, Thailand and would prefer to email...thanks!
You can just use the web form on the gold passport web site or you can PM "Gold Passport Concierge" here on FT.

-David
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Old Jan 1, 12, 5:12 pm
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Originally Posted by LIH Prem View Post
You can just use the web form on the gold passport web site or you can PM "Gold Passport Concierge" here on FT.

-David
No. Standard procedures don't work. I had to call accounting at the Hyatt Place, get a copy of my folio and fax/email to Gold Passport. Hyatt Place was not able to help me at all. Something is wrong here. Not sure of the problem. After 3 weeks, it's finally corrected.
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