Bath&Shower Toiletries: Goodbye Portico "White Ginger" / hello to KenetMD
Nov 17, 2011, 5:11 pm
#1
Original Poster
Join Date: Sep 2002
Posts: 1,743
Bath&Shower Toiletries: Goodbye Portico "White Ginger" / hello to KenetMD
FWIW, I was at the GH NY, earlier this week, and aside from positive reactions to the $30MM renovation--especially the new Grand Club with terrace--I was happy to see that the Portico "White Ginger" bath and shower toiletries had been replaced by June Jacobs "Green Tea" products.
I was not sure if this was just the GH NY, or if maybe this was something new throughout Hyatt USA. Today, however, I was invited to participate in a survey dealing specifically with those new toiletries, so I assume that Hyatt may be considering a change, in which case, hurray! (I certainly don't select hotels based upon toiletries, but that White Ginger was really beginning to get annoying. From time to time, there might be another fragrance or product available, but that was rare.)
In any event, if anyone has come across new bath & shower products at Hyatt properties in the USA, feel free to chime in.
I was not sure if this was just the GH NY, or if maybe this was something new throughout Hyatt USA. Today, however, I was invited to participate in a survey dealing specifically with those new toiletries, so I assume that Hyatt may be considering a change, in which case, hurray! (I certainly don't select hotels based upon toiletries, but that White Ginger was really beginning to get annoying. From time to time, there might be another fragrance or product available, but that was rare.)
In any event, if anyone has come across new bath & shower products at Hyatt properties in the USA, feel free to chime in.
Dear Guest:
Thank you for choosing Hyatt. We hope you enjoyed your recent stay with us.
We would like to request your feedback in this brief online survey. While we realize you may already have been asked to complete a survey regarding this stay, but the questions in the survey below are focused on bathroom amenities and should take no more than 5 minutes to complete.
Follow this link to the Survey:
Take the Survey
or copy and paste the URL below into your internet browser:
http://hyatt.us2.qualtrics.com/WRQua...WJdiWVpsos&_=1
Thank you for your feedback. We look forward to welcoming you back soon.
Best Regards,
Hyatt Customer Research
71 South Wacker Drive, Chicago, IL 60606
www.hyatt.com
Thank you for choosing Hyatt. We hope you enjoyed your recent stay with us.
We would like to request your feedback in this brief online survey. While we realize you may already have been asked to complete a survey regarding this stay, but the questions in the survey below are focused on bathroom amenities and should take no more than 5 minutes to complete.
Follow this link to the Survey:
Take the Survey
or copy and paste the URL below into your internet browser:
http://hyatt.us2.qualtrics.com/WRQua...WJdiWVpsos&_=1
Thank you for your feedback. We look forward to welcoming you back soon.
Best Regards,
Hyatt Customer Research
71 South Wacker Drive, Chicago, IL 60606
www.hyatt.com
Last edited by pdb; Nov 17, 2011 at 5:57 pm Reason: Added Email text
Nov 17, 2011, 5:25 pm
#3
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Exciting news indeed, although when I saw the subject line I assumed Hyatt Place and I see now that I assumed incorrectly... 
Oh well, here's hoping the new replaces the old at HPs.
Oh well, here's hoping the new replaces the old at HPs.
Nov 17, 2011, 9:36 pm
#4
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,303
White Ginger replacement was announced during the milepoint chat (see the dedicated thread).
Though I don't believe anybody has said what the replacement is. Just the timeframe is mid 2012, I believe. (for the rollout.)
-David
Though I don't believe anybody has said what the replacement is. Just the timeframe is mid 2012, I believe. (for the rollout.)
-David
Nov 18, 2011, 1:12 am
#5
Join Date: Apr 2006
Location: IAD
Programs: UA GS, Avis CHM, Marriott & SPG & PC Plat., Hyatt & Hilton Diamond
Posts: 4,547
FWIW, I was at the GH NY, earlier this week, and aside from positive reactions to the $30MM renovation--especially the new Grand Club with terrace--I was happy to see that the Portico "White Ginger" bath and shower toiletries had been replaced by June Jacobs "Green Tea" products.
They should have replaced those horrible "White Ginger" products long, long time ago.
Nov 18, 2011, 1:48 am
#6
Join Date: Aug 2001
Location: Southern California/Los Angeles
Programs: Various
Posts: 2,776
The replacement at some properties is KenetMD.
Much better neutral smell, though somewhat like Neutrogenia or Peter Tomas Roth. The products seem to clean better, and don't leave hair/skin feeling dry. The Body Wash kind of leaves too much moisture behind; dare I say greasy feel?
Much better neutral smell, though somewhat like Neutrogenia or Peter Tomas Roth. The products seem to clean better, and don't leave hair/skin feeling dry. The Body Wash kind of leaves too much moisture behind; dare I say greasy feel?
Nov 18, 2011, 1:52 am
#7
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
The replacement at some properties is KenetMD.
Much better neutral smell, though somewhat like Neutrogenia or Peter Tomas Roth. The products seem to clean better, and don't leave hair/skin feeling dry. The Body Wash kind of leaves too much moisture behind; dare I say greasy feel?
Much better neutral smell, though somewhat like Neutrogenia or Peter Tomas Roth. The products seem to clean better, and don't leave hair/skin feeling dry. The Body Wash kind of leaves too much moisture behind; dare I say greasy feel?
Nov 18, 2011, 3:49 am
#8
Original Poster
Join Date: Sep 2002
Posts: 1,743
Some of the survey questions...
If I remember correctly, aside from importance of toiletries in hotel selection and level of satisfaction with the new items, the survey asked if environmental concerns were important in preference of toiletries, and whether "Made in USA" was important. In addition there were questions about the size of items provided and whether there was a preference for soap vs. liquid body wash.
Nov 18, 2011, 8:30 am
#9
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I believe that they are still testing out the alternatives before declaring a chain standard.
It could be that they will be differentiating between "brands" PH, Andaz, GH, HR, HP, HP/hh.
This could explain the June Jacobs at the GH NY - the same brand was in the GH HKG last month.
There has been reports of KentMD around - at HR New Orleans and I believe at 48Lex.
It could be that they will be differentiating between "brands" PH, Andaz, GH, HR, HP, HP/hh.
This could explain the June Jacobs at the GH NY - the same brand was in the GH HKG last month.
There has been reports of KentMD around - at HR New Orleans and I believe at 48Lex.
Nov 18, 2011, 3:32 pm
#10
FlyerTalk Evangelist
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Nov 18, 2011, 4:50 pm
#11
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I'd like to see it replaced with the Molton Brown that I received at the Grand Hyatt Shanghai.. ^
Nov 18, 2011, 5:11 pm
#12
Join Date: Nov 2009
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Nov 18, 2011, 5:51 pm
#13
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
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Nov 19, 2011, 9:36 am
#14
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I also broached it in a question to Jeff Zindall at the MegaDo, asking who was responsible for the original decision to go with White Ginger...to much chuckling from those few true Hyatt patrons in the room...and in answering we were told a change was in the wind.
Nov 20, 2011, 9:12 pm
#15
Join Date: Apr 2005
Programs: AA Exp, Starwood Platinum, Priority Club Platinum RA, Hilton Diamond, Hyatt Diamond
Posts: 318
I would rather wash my hair with mustard than use Portico again . It is truly the one thing I hate about staying at Hyatt properties. I'll be at the GH NY next week so I'm looking forward to seeing the renovations and trying the new toiletries.
. It is truly the one thing I hate about staying at Hyatt properties. I'll be at the GH NY next week so I'm looking forward to seeing the renovations and trying the new toiletries.