250 (HP/SS) / 500 (FS) Point bonus if Diamond Amenity Does Not Post Automatically
#61
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,031
I sent my PL agent a missing folio about 10 days after check-out. They applied the points but it didn't post the Amenity bonus. I queried this and was told that it had been added correctly but didn't post and was being used as an example of the problem.
24 hours later and 1,500 points richer I am delighted with the new offering.
24 hours later and 1,500 points richer I am delighted with the new offering.
#62
Join Date: Oct 2003
Location: TPA
Programs: DL Plat, AA Plat Pro 2MM, HH Diamond, WoH Globalist, Bonvoy Gold
Posts: 2,207
I just called about my three most recent stays. The Diamond Amenity points did not post for any of the three. Two of those stays were after October 17. An agent posted the points to my account. When I asked about the 50% bonus for amenities not posting, the agent didn't know what I was talking about and transferred me to another agent who also didn't know what I was talking about. He did post 2000 bonus points to my account for the inconvenience, but why isn't the 50% bonus being applied consistently?
#63
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I just called about my three most recent stays. The Diamond Amenity points did not post for any of the three. Two of those stays were after October 17. An agent posted the points to my account. When I asked about the 50% bonus for amenities not posting, the agent didn't know what I was talking about and transferred me to another agent who also didn't know what I was talking about. He did post 2000 bonus points to my account for the inconvenience, but why isn't the 50% bonus being applied consistently?
PM your Diamond number to us. We'll take care of the problem.
Sincerely,
Nick B.
#64
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Don't you think that it would be the time to bring back the knowledgeable Diamond reps? It has been nothing but a disaster when your "cross" trained reservation folks have been trying to deal with GP issues.
#65
Join Date: Jan 2009
Programs: SPG Plat, Hyatt DIA, Delta Million, USAir Silver
Posts: 28
New Points Bonus program - effective 10/2011
Good news. As most of us FT's often do, I called Cust Svc today to let them know that the Hyatt Place Jacksonville forgot my Platinum Amenity for a stay last month. Instead of the normal 500 points, they posted 750 points because guests will now receive extra points when the hotel doesn't do it right the first time. What a clever incentive for the properties. They are charged extra $$ for their omission.
No surprise, that got me an additional 750 points because only 2 of my last 5 stays had posted properly. This policy began sometime in mid-October, so check your Hyatt stays and be sure to ask. I miss the G1 bonuses, but here's a little something.
Seriously, let's hope we can count on Hyatt to post points more accurately in the future.
No surprise, that got me an additional 750 points because only 2 of my last 5 stays had posted properly. This policy began sometime in mid-October, so check your Hyatt stays and be sure to ask. I miss the G1 bonuses, but here's a little something.
Seriously, let's hope we can count on Hyatt to post points more accurately in the future.
#67
Join Date: Dec 2010
Location: Chicago
Programs: Hyatt Diamond; Delta Platinum; Priority Club Platinum.
Posts: 44
I just called to claim missing Diamond Amenity points on a stay from SS 2 weeks ago... 5 minutes later, my account showed +500. =(
With all this talk here, I was expecting +750.
With all this talk here, I was expecting +750.
#68
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,299
If you didn't, I would use the web form on goldpassport.com to request it or you can PM GP Concierge. Anyway, that's what I do for all missing point, etc issues.
-David
#71
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,821
I have been cashing in on virtually every stay this year...hope these properties never learn their lesson!
#72
Join Date: May 2006
Location: L.A.
Programs: United 1K; United 1MM; Hyatt Globalist
Posts: 32
Has anyone been denied the 50% bonus in circumstances whereby the Diamond Amenity did not post?
I just got off the phone with Diamond CS about missing 500 bonus points for stay at Hyatt Main Street Station in Breckenridge (Diamond members get 500 bonus points as the diamond amenity). The agent quickly added the 500 bonus points. I then asked her about the 50% bonus due to the fact I had to call. The agent said she had never heard of such a policy .
I would hope Hyatt would educate all of their agents on this policy. I felt like an idiot for asking as the agent likely thought I'm trying to scam her for an extra 250 points .
I just got off the phone with Diamond CS about missing 500 bonus points for stay at Hyatt Main Street Station in Breckenridge (Diamond members get 500 bonus points as the diamond amenity). The agent quickly added the 500 bonus points. I then asked her about the 50% bonus due to the fact I had to call. The agent said she had never heard of such a policy .
I would hope Hyatt would educate all of their agents on this policy. I felt like an idiot for asking as the agent likely thought I'm trying to scam her for an extra 250 points .
#73
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Has anyone been denied the 50% bonus in circumstances whereby the Diamond Amenity did not post?
I just got off the phone with Diamond CS about missing 500 bonus points for stay at Hyatt Main Street Station in Breckenridge (Diamond members get 500 bonus points as the diamond amenity). The agent quickly added the 500 bonus points. I then asked her about the 50% bonus due to the fact I had to call. The agent said she had never heard of such a policy .
I would hope Hyatt would educate all of their agents on this policy. I felt like an idiot for asking as the agent likely thought I'm trying to scam her for an extra 250 points .
I just got off the phone with Diamond CS about missing 500 bonus points for stay at Hyatt Main Street Station in Breckenridge (Diamond members get 500 bonus points as the diamond amenity). The agent quickly added the 500 bonus points. I then asked her about the 50% bonus due to the fact I had to call. The agent said she had never heard of such a policy .
I would hope Hyatt would educate all of their agents on this policy. I felt like an idiot for asking as the agent likely thought I'm trying to scam her for an extra 250 points .
To answer you're question, I've never been denied the bonus points when asking for the amenity points.
#74
Join Date: Jan 2008
Location: SFO/SJC, CA
Posts: 630
I completely forgot I read this post before. Two of my recent stays they forgot to put the proper bonus code on my bill but I remind them to add it before I leave. Oh well, at least I don't need to spend time to get "original" and "extra" bonus points.
#75
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,821