250 (HP/SS) / 500 (FS) Point bonus if Diamond Amenity Does Not Post Automatically
Nov 1, 2011, 5:01 pm
#16
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
I didn't get my 500 amenity points at a HP in Salt Lake City. when I emailed my PL she said that the hotel claimed i had taken the F&B amenity instead and that she could not give me the points. I have never taken the F&B amenity at a HP because it is worthless. My PL is escalating it for me.
Lets see if I get anything extra from it
Lets see if I get anything extra from it
Earnings Detail
Diamond F&B Welcome Amenity
so ymmv.
Nov 2, 2011, 7:55 am
#18
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
Inconsistent
Consistent application of this bonus is expected. ^
Hyatt - are you listening?
Nov 2, 2011, 8:24 am
#19
Join Date: Apr 2011
Location: Washington DC
Programs: Hyatt Diamond, HHonors Diamond; AA: Exec Plat
Posts: 80
Same for me -- no extra points for a missing credit at a full service Hyatt from this past weekend.
Not complaining since I only expect the 1,000 points I was promised, but what's the logic in rolling this out for some, but not others?
Not complaining since I only expect the 1,000 points I was promised, but what's the logic in rolling this out for some, but not others?
Nov 2, 2011, 8:44 am
#20
Join Date: Jan 2010
Location: NAPA
Programs: MARRIOTT LIFETIME TITANIUM ELITE, HYATT LIFETIME GLOBALIST, UAL SILVER, AA EXECUTIVE PLATINUM
Posts: 476
extra 500 for me
Mine didn't post at the SF Grand and when I called in I inquired as to this new extra point procedure.
She was gone for a few minutes and when she came back she gave me an extra 500 points.
She was gone for a few minutes and when she came back she gave me an extra 500 points.
Nov 2, 2011, 8:56 am
#21
Company Representative - Gold Passport by Hyatt
Join Date: Jun 2011
Posts: 42
Dear FlyerTalkers,
I just wanted to quickly chime in here.
We realize that our success rate at automatically posting the points for the Diamond Welcome Amenity has been less than perfect, and I was very passionate about correcting this.
Obviously, our goal is to post 100% of these points automatically; however, if we fail to do so, then you will now receive a 50% bonus for all Diamond Welcome Amenity points that are manually posted by a Customer Service Representative.
This means that you will receive a total of 750 points (500 plus a 250 bonus) at Hyatt Place, Hyatt Summerfield Suites and Hotel Sierra and a total of 1,500points (1,000 plus a 500 bonus) at all other Hyatt brands for all manually posted Welcome Amenity points through all channels of communication with Customer Service. The policy is only applicable to hotels in the US, Canada and the Caribbean, as we only offer a points amenity option in those regions.
We hope you appreciate this change, and please keep the ideas and suggestions coming.
Safe travels,
Jeff
I just wanted to quickly chime in here.
We realize that our success rate at automatically posting the points for the Diamond Welcome Amenity has been less than perfect, and I was very passionate about correcting this.
Obviously, our goal is to post 100% of these points automatically; however, if we fail to do so, then you will now receive a 50% bonus for all Diamond Welcome Amenity points that are manually posted by a Customer Service Representative.
This means that you will receive a total of 750 points (500 plus a 250 bonus) at Hyatt Place, Hyatt Summerfield Suites and Hotel Sierra and a total of 1,500points (1,000 plus a 500 bonus) at all other Hyatt brands for all manually posted Welcome Amenity points through all channels of communication with Customer Service. The policy is only applicable to hotels in the US, Canada and the Caribbean, as we only offer a points amenity option in those regions.
We hope you appreciate this change, and please keep the ideas and suggestions coming.
Safe travels,
Jeff
Nov 2, 2011, 9:04 am
#22
Join Date: Jul 2004
Location: DFW
Posts: 411
Extra 1,500 for me
Hyatt missed the Diamond Amenity for 2 stays last week in Bay Area (Hyatt Place Fremont & Hyatt Regency Santa Clara).
I just called, the rep corrected it and I mentioned the 50% bonus for amenity not posting. She put me on hold for a few minutes, then came back & told me she had credited my account 250 & 500 points respectively.
Hyatt Regency Santa Clara also missed the 2,500 points for the Reg Club being closed on weekends; that was corrected as well. Wouldn't that be nice if they extended the 50% bonus to that too
I just called, the rep corrected it and I mentioned the 50% bonus for amenity not posting. She put me on hold for a few minutes, then came back & told me she had credited my account 250 & 500 points respectively.
Hyatt Regency Santa Clara also missed the 2,500 points for the Reg Club being closed on weekends; that was corrected as well. Wouldn't that be nice if they extended the 50% bonus to that too
Nov 2, 2011, 9:41 am
#23
Join Date: Aug 2003
Location: Chicago, IL, US
Programs: UA GM/Hyatt Diamond/SPG Gold/HI Plat/HHonor Gold/Delta GM
Posts: 211
Also congratulation on Park Hyatt Chicago ranked #11 on the top 100 US Hotels list on the current Condé Nast Traveler.
Last edited by ORDLEO; Nov 2, 2011 at 9:47 am
Nov 2, 2011, 9:59 am
#24
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
Many Thanks, Jeff - this should save both us and GP much time and frustration. Now about honoring my request for a helicopter pad attached to the room...
Nov 2, 2011, 10:20 am
#25
Original Poster
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Thanks Jeff for the positive change, and thanks for posting on FT to clarify it!
Here's a suggestion -- bring back G bonuses, and award 50% bonus points if they don't post properly!
Here's a suggestion -- bring back G bonuses, and award 50% bonus points if they don't post properly!
Nov 2, 2011, 12:07 pm
#26
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
I too wish to thank and applaud Mr. Zidell for his continuing efforts to further improve an already excellent program.
If I may, I should like to suggest that the posting of airline miles from Hyatt Place properties also merits attention. Many times I've stayed at an HP property, asked the front desk for miles instead of points at check-in, provided all the data, and re-verified all the data again at check-out, yet still received points requiring a follow-up call to customer service to change the result.
If I may, I should like to suggest that the posting of airline miles from Hyatt Place properties also merits attention. Many times I've stayed at an HP property, asked the front desk for miles instead of points at check-in, provided all the data, and re-verified all the data again at check-out, yet still received points requiring a follow-up call to customer service to change the result.
Nov 2, 2011, 12:51 pm
#28
Join Date: Feb 2010
Programs: UA 1K,Hyatt Diamond,AA Lifetime Platinum,SPG
Posts: 190
Nov 2, 2011, 2:16 pm
#30
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Dear Flyertalkers,
On November 2nd we noted a clarification that we are making adjustments for check outs October 14th and beyond, we apologize for the miscommunication adjustments will be done for check outs October 17th and beyond. Please let us know if you have any questions.
Safe Travel,
Brock S.
On November 2nd we noted a clarification that we are making adjustments for check outs October 14th and beyond, we apologize for the miscommunication adjustments will be done for check outs October 17th and beyond. Please let us know if you have any questions.
Safe Travel,
Brock S.
Last edited by Gold Passport Concierge; Nov 4, 2011 at 11:57 am